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    February 14, 2017
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Welcome to avid hotel Byron - Warner Robins in Byron, GA. Located at exit 149 on interstate I-75, our hotel is within 5 miles of Macon Regional Airport and only 5 minutes away from Peach Antique mall. The hotel is conveniently located whether traveling for business or leisure. We are close to great local restaurants and entertainment options such as Georgia Bobs BBQ , Casa Mexico and Rigby’s Entertainment. If you are here on business, avid hotel Byron - Warner Robins is central to Warner Robins Air Force Base and Mercer University with convenient access from Interstate 75. When you return to relax at this Byron hotel, you will find we focus on getting the essentials right, every time. You can always expect a sound sleep, with high-quality mattresses and bedding and black-out roller shades. We promise your room will be just right – spotlessly clean and ready for your stay, with plenty of storage, a 55-in HD TV, free WiFi, and refrigerator. In the morning, come down to the lobby for your free Good all round breakfast and fresh bean-to-cup coffee. Enjoy a range of high-quality items onsite, or simply grab and go. For fitness fans, warm up and work out in our brand new gym. Welcome to a rest you can rely on, at a hotel that gets everyday travel right, every time. Enjoy your stay at avid hotel Byron - Warner Robins in Byron.
 
Overall
2 out of 5
2 out of 5
wasn't given stated discount - and then handled by rude staff
By No name from wi
As owners of Holiday Inn vacations, I would have expected a better experience. Money/rates are important and not handling it properly and politely is not acceptable.
Customer avatar
Posted by
onApril 10, 2025
Hello Valued Guest,
Thank you for your stay at the avid Byron - Warner Robins, Georgia. I appreciate your IHG One Rewards membership!
We're determined to make your stay pleasant, and I am sorry to learn about the issues encountered during your visit. I have shared your comments with the hotel management. I trust that the actions that they will be taking will make your next stay with us better than the last.
I hope you stay with us again!
Best regards,
Clayton G.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
As the only hotel situated along the beautiful Niagara River, Crowne Plaza Niagara Falls NY – Riverside is a world-class destination minutes from Niagara Falls. Located a few miles off I-90, eight miles from Niagara Falls International Airport and 25 miles from Buffalo International Airport, we are near breathtaking attractions, picturesque trails with picnic areas and easy access to casinos, fine dining, shopping, and spas. Enjoy upscale amenities designed to elevate your stay like a Fitness Center, indoor heated pool, and delicious all-day dining at Bella Vista Ristorante. Host corporate meetings, weddings, and special events in our versatile venues, and take advantage of onsite parking and free Wi-Fi. Unwind in our non-smoking guest rooms with river or city views, modern amenities, and plush bedding. Wake up to unparalleled views of the Niagara River right outside your window and feel the magic of Niagara Falls!
 
Overall
5 out of 5
5 out of 5
Icy river fun
By Garion from Plymouth
Spent a couple
Of nights in Niagara Falls, really liked the staff and atmosphere. Very friendly place to be and the people are attentive to guests needs. Had a yummy dinner and got to watch big ice chunks float down the river
Customer avatar
Posted by
onApril 10, 2025
Hi Garion,
We're thrilled to hear that you enjoyed your stay and found our staff and atmosphere to your liking. It's great to know that our dinner met your expectations and that you had a unique experience watching the ice chunks float down the river. We look forward to welcoming you back in the future.
- The Staff at Crowne Plaza Niagara Falls NY - Riverside
0points
0of 0voted this comment as helpful.
 
Experience Southern hospitality and exceptional service at the newly renovated Crowne Plaza Louisville Airport Expo Center. Enjoy seamless travel with our prime location across from Louisville International Airport and free shuttle service. Explore nearby attractions like Kentucky Kingdom, Kentucky Exposition Center, Churchill Downs, and the Kentucky Derby Museum. Relax or work in our spacious rooms and suites, refreshed for your comfort. Savor Kentucky cuisine and bourbon at our new Al's Table restaurant, or unwind in The Lobby Bar. Stay active in our updated fitness center. Host events in nearly 50,000 sq. ft. of flexible space, including our elegant ballroom. With free parking and Wi-Fi, your Louisville adventure begins here.
 
Overall
5 out of 5
5 out of 5
Great stay
By Brad from Key West
after an airport mixup , we ended up at this great property .Close by , priced right with great food options and quality amenities . The staff was friendly and informative .
Customer avatar
Posted by
onApril 10, 2025
Hi Brad,
We're thrilled to hear that you enjoyed your stay, especially the convenient location, food options, and amenities. It's also great to know our staff made a positive impression. We appreciate your feedback and look forward to welcoming you back in the future.
- The Staff at Crowne Plaza Louisville Airport Expo Ctr
0points
0of 0voted this comment as helpful.
 
Nestled in the city’s vibrant centre, 35 minutes from Suvarnabhumi and Don Mueang airports, Holiday Inn is your gateway to the best of Bangkok. With the BTS Skytrain Chit Lom station and the Skywalk at our doorstep, shopping centres like CentralWorld and Siam Paragon are within easy reach as well as cultural gems like the Grand Palace, Chinatown, and Chatuchak Weekend Market. Savour mouthwatering delights at Ginger, bar food at Beer Republic, and unwind in our chic lounge, ConneXion. Dive into bliss at our 12.5-metre pool oasis, 24-hour fitness centre, and sauna. When it's time to rest, our spacious rooms and suites with premium linens and rain showers ensure your stay is nothing short of extraordinary. Welcome to your Bangkok adventure!
 
Overall
3 out of 5
3 out of 5
Mixed review
By Sthompson804 from Richmond, VA
I never believe in writing a bad review unless I write a good review also. My last stay at this hotel was amazing. The room was excellent, the staff went above and beyond and the food in the dining was exquisite.
Unfortunately, this visit was less than stellar. We checked in the room and noticed it quite cold so we raised the thermostat and went out to explore Bangkok. When we got back 5 hours later we found the room VERY cold so I called down to the front desk. After a long wait, someone finally came up and proceeded to climb a ladder into the ceiling and start vacuuming while we were in the room. He worked for a time and then told me it was fixed and warming up. After over an hour the room was as cold if not colder. I called the front desk again and was told we should have waited longer for it to warm up. I complained heavily that we were freezing in the room. I was offered no compensation for the aggravation but they did finally move us to another room. This was a waste of a day and a lot of irritation that I didn't expect from the quality I should have had at this hotel.
Customer avatar
Posted by
onApril 10, 2025
Hello Sthompson804,
Thank you for your stay at the Holiday Inn Bangkok, Thailand. I appreciate your IHG One Rewards Platinum Elite membership!
We're determined to make your stay with us pleasant, and I am sorry to learn that some aspects of your visit turned out otherwise. I have alerted the hotel management regarding your comments. We will work harder to make your next stay better.
I hope you choose us again!
Best regards,
Clayton G.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Enjoy Hotel's Ideal Location in Port Allen, Louisiana Treat yourself to a comfortable and convenient stay at the Holiday Inn Express® Port Allen hotel. Whether you're here for business or leisure, our location off I-10 and in close proximity to downtown Baton Rouge and the Mississippi River provides quick and easy access to all you need while in Port Allen. Hotel guests save time thanks to our location just minutes from companies like ExxonMobil Pipeline, Dow Chemical, Placid Refinery, state government offices and Blue Cross Blue Shield of Louisiana. In addition, our 1,064-sq-ft meeting room with audio/visual equipment, catering services and helpful meeting professionals can accommodate up to 50 of your guests. From sightseeing at the Mississippi River Outlook to trying your luck at Belle of Baton Rouge or Hollywood Casinos, you'll find that activities abound near our hotel's address in Port Allen. You can drive to downtown Baton Rouge to tour historic homes and buildings or to cheer for the Tigers at an LSU football game. Here at our Port Allen hotel, we want your trip to be unforgettable, which is why we offer quality amenities, including an indoor, heated pool, free high-speed, wireless Internet access and an expanded and well-equipped Fitness Center. Also, be sure to start each morning with the free Express Start Breakfast Bar, which features hot items. Our Port Allen hotel staff looks forward to your next visit!
 
Overall
2 out of 5
2 out of 5
Overall Experience
By Audie from Ottawa, IL
Our first room had a problem with bugs, sugar ants. They moved our room the next day. The new room was older and needed to be updated. That night, the fire alarm went off because of someone smoking in the room. The alarm was so loud in the room, my ears were ringing for hours afterwards. The breakfast was cold and mediocre at best. Not a very good hotel to stay at. They didn't even offer any discounts or free nights for all of the inconveniences we encountered.
Customer avatar
Posted by
onApril 10, 2025
Hi Audie,
Thank you for staying with our Holiday Inn Express And Suites and for taking the time to provide feedback about your experience. It’s a pleasure having an IHG One Rewards member. Thank you for your loyalty and for always staying with our hotel brands.
We provide the best lodging experience for every guest, and I'm sorry for the issues during your stay. I will be sharing your feedback with our hotel management for review.
We hope to regain your trust and confidence in our service.
Stay Safe!
Carl J.
eMedia Coordinator
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
The Staybridge Suites Nashville-Franklin is one of the newest hotels in the heart of Franklin 15 miles south of downtown Nashville. Our 100% all-suite hotel with full kitchens just off I-65 allows you ease of travel coming from downtown Nashville and Nashville International airport. Staybridge Suites Nashville Franklin is situated on one of the newest hottest corners in Franklin at the new McEwen Northside development one block from Whole Foods. Fine dining is available at Perry's steak house and North Italia restaurants, as well as your favorite burger or milk shake at Shake Shack. Just Love Coffee, TIff's Treats, Jeni's Ice Cream, and Vintage Vine two story wine bar, along with friendly outdoor space are all within walking distance of the Hotel. Franklin combines both historic charms dating back to the 1700's and modern amenities where several headquarters Like Nissan, Mitsubishi, Schneider Electric, and Mars have made it their home, all just steps from the Hotel. This ideal location allows you to explore historic and charming downtown Franklin where you'll find southern charm abounding with quaint streets lined with one of a kind restaurants and shops. You might even run into a famous Country Music person as many have made it their home. You'll love all that Staybridge Suites Nashville-Franklin has to offer you.
 
Overall
1 out of 5
1 out of 5
Dirty Room
By Erica0505 from Kalamazoo, Mi
We've stayed at this hotel before and had a great experience, so when it came time to book another trip, we were excited to stay again. We arrived late in the evening to a very unfriendly front desk host named Sam. Before we walked it, we were warned by other people in our party that arrived before us about his demeanor. I wasn't overly concerned, it had been a long day, and we just needed to get to sleep. We got through a less than friendly check in and arrived at our hotel room only to find it was filthy. I panicked initially thinking we may have just walked in on someone! Once I realized it just hadn't been cleaned, I told my husband and kids I would go request another room quickly so we could get to bed. We only had one day in the city, so we were really looking forward to a good night's sleep, especially for the younger kids.
I went down, waited at the front desk for Sam to come out and told him our room hadn't been cleaned. He asked me what I meant. I said it was filthy and hadn't been cleaned. To which he responded, annoyed, that he wanted pictures. So, I called my husband to take pictures and asked for another room. He said there were no more rooms, and he would refund us, and we can find somewhere else to stay. I told him I don't even know where to look for another hotel that late at night, we had already unloaded, and the kids were exhausted. He showed me his computer screen at one point that they had overbooked by 3 rooms that night and that other people are coming and won't even get a room (the hotel should at least help them find something, but it didn't sound like he was going to help them either. I hope I'm wrong!) He told us if we wanted to stay, we would need to clean it ourselves. At this point we were exhausted and out of options, so we spent the next hour running up and down to grab random cleaning supplies, vacuums and bedding. The other guests were absolutely floored at the situation. We took out food, trash, dirty diapers, etc ... there were times he wasn't even at the desk when we would come down.
Upon leaving the next morning, we overheard other guests complaining about the same man. We were told by a very sweet lady the next morning we could contact the manager directly to get this sorted out. So, we did immediately, via email and phone, but so far, no response to anyone who reached out to him (other people in our party had separate complaints). I didn't want to leave a bad review. We've always had good experiences. Unfortunately, I don't think we'll be back to this hotel.
Customer avatar
Posted by
onApril 10, 2025
Hi Erica0505,
Thank you for staying at the Staybridge Suites Nashville - Franklin. We appreciate having you as one of our IHG One Rewards Platinum Elite members.
We love our guests to feel comfortable and at home at Staybridge Suites. I'm sorry for the issues you experienced. I have sent your comments to our dedicated hotel management, and we will work things out to make things right in the future. I also sent you a private message to extend our sincere apology.
Thank you for choosing IHG Hotels and Resorts for your travel needs.
Best Regards!
Dominador R.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to EVEN Hotel Miami-Airport, where purposeful wellness meets relaxation in a modern setting. Our family-friendly hotel is not only ideal for business travelers and cruise-goers but also for furry friends as we are pet-friendly. Relax by our resort-style outdoor pool, recharge in our fitness center, and refuel with balanced meals at EVEN Kitchen & Bar. Enjoy our spacious rooms, free Wi-Fi, and free airport shuttle so you can sail seamlessly into your next adventure. Explore the artistic havens of Little Havana, Wynwood, and the chic shopping of Brickell City Center, Dolphin Mall, and Coral Gables. Take a thrilling airboat ride in Everglades National Park, visit LoanDepot Park, or stroll the renowned Miami Beach.
 
Overall
2 out of 5
2 out of 5
Rude Staff/Poor location
By Travelert68
This is a very disorganized hotel. Boxes were laying around the lobby. Some of the hotel staff were kind, but the majority were rude/disinterested at any questions asked. Trying to order a hamburger was similar to building a rocket ship. Room had some debris on the floor, and felt stuffy on entry. Location isn't good for food/entertainment.
Customer avatar
Posted by
onApril 10, 2025
Hi Travelert68,
Thank you for staying with our EVEN Hotels and for taking the time to provide feedback about your experience. It’s a pleasure having an IHG One Rewards member. Thank you for your loyalty and for always staying with our hotel brands.
We provide the best lodging experience for every guest, and I'm sorry for the issues during your stay. I will be sharing your feedback with our hotel management for review.
We hope to regain your trust and confidence in our service.
Stay Safe!
Carl J.
eMedia Coordinator
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Beautiful Modern Hotel ideally located between San Francisco and the North Gate entrance to Yosemite Enjoy easy access on and off Highway 99 from our convenient location. Blue Diamond, Kaiser Permanente, Seneca Foods, Save Mart, PG & E, Silgan Container, Frito Lay, Foster Farms are a short drive from the hotel. SJVC, Brandman University, University of Phoenix, Brightwood College, Gurnick Academy of Medical Arts, Modesto Junior College, Herald College, and Kaplan are a few miles away. Sutter Health Memorial Medical Center and Doctors Medical Center are five minutes away. We are 90 minutes from three international airports OAK, SFO, and SMF . We offer free parking and Road Warriors can keep up exercise routines with our on-site Fitness Center. Boomers! Family Fun Center is directly across the street. Bel Passi, Riverbank, Rainbow Fields, Mistlin, and Costa Fields, YMSA-AJAX, Big League Dreams are the nearby Sports Complexes. Enjoy wine tasting at E & J Gallo Winery , go to a concert or see a Broadway show at Gallo Center for the Arts or golf at Del Rio or Dryden Park Golf Course . There are several nearby restaurants to enjoy. Shop at Vintage Faire Mall or relax in the outdoor pool or hot tub. Enjoy a Modesto Nuts baseball game at John Thurman Field . Enjoy Soaring Over Ripon hot air balloon event. Start each morning with our complimentary hot breakfast.
 
Overall
3 out of 5
3 out of 5
Average (at best) HIE
By TJ321TJ
Room was small for HIE but was clean and bed was comfortable, USB ports were worn/loose, front desk attendant was not overly welcoming. Breakfast, a benchmark for HIE properties in my opinion was lackluster. Pancake machine was broken...mechanical issues happen, but indicative of overall experience. Food was (maybe) room temperature, plastic utensils were very poor quality...hard to cut sausage with a fork and knife that bend with small amount of pressure....bagel was stale, juice selection was minimal, overall small quantities of everything...looked like a store going out of business, breakfast attendants/staff seemed like they didn't want to be there.
Printer available for guest-use did not have toner, but front desk did offer to print document at front desk
Customer avatar
Posted by
onApril 10, 2025
Hi TJ321TJ,
Thank you for staying with our Holiday Inn Express And Suites and for taking the time to provide feedback about your experience. It’s a pleasure having an IHG One Rewards member. Thank you for your loyalty and for always staying with our hotel brands.
We provide the best lodging experience for every guest, and I'm sorry for the issues during your stay. I will be sharing your feedback with our hotel management for review.
We hope to regain your trust and confidence in our service.
Stay Safe!
Carl J.
eMedia Coordinator
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
The hotel is located five blocks from Tropicana Field, home to the Tampa Bay Rays Situated near the downtown waterfront district where you will find the world-renowned Dali Museum, Mahaffey Theater, Chihuly Collection, and The Morean Arts Center and Jannus Live. Downtown boasts a vibrant arts community, amazing local dining, unique shops and Al Lang Field-home to the Tampa Bay Rowdies. We are the perfect home base while visiting Johns Hopkins All Children’s Hospital, Bayfront/Orlando Health Medical Center, St. Anthony's Hospital, The Poynter Institute, Duke Energy, Honeywell, Ceridian, Jabil, University of South Florida, St. Pete College (SPC) and Eckerd College. At this all-suite hotel in Downtown St. Petersburg, you will enjoy apartment-style accommodations, experience community feeling with great amenities including complimentary breakfast daily and evening reception Monday - Wednesday night with complimentary beer, wine and light fare from 5:30 - 7:00 PM, a state-of-the-art fitness center, heated outdoor pool, laundry facility, 24-hour pantry, and business center.
 
Overall
3 out of 5
3 out of 5
Nice but needs some work
By Daddy from Florida
The first thing I noticed trying to park was a lot of the spaces were very tight and hard to fit into. The staff when checking in was friendly. The were doors that the key cards did not open ever. The hotel seemed dated with a lot of damages throughout rooms and halls. The stairwell on one side of the building smelled like animals have been using the bathroom and was soaking into the carpet with a smell that made me want to throw up. They need to replace that carpet! The staff for the rest of the stay was not respectful as they usually are. No eye contact or engagement with questions and issues being brought to their attention. The only staff member that was great was a lady working the social hour serving drinks. The breakfast was by far one of the worst breakfast I’ve ever had at a stay bridge. Everyday the food was WAY over cooked and had no taste. The juices were made up of a small amount of juice and mostly water. The food at social hour was a lot better. The issue that made this stay the worst was the PARKING. The parking was so ridiculous! The spaces were tight and VERY limited! I spent every night for long periods of time trying to find a parking spot. They should of done better with making more parking spots. I will never stay at this location again due to this issue alone. I have stayed at a lot of the staybridges and I can say this one is the worst by far. Needs updates and cleaning alone with finding more spots for parking.
Customer avatar
Posted by
onApril 10, 2025
Hello Daddy,
Thank you for your stay at the Staybridge Suites Saint Petersburg Downtown, Florida. I appreciate your IHG One Rewards Platinum Elite membership!
We're determined to make your stay with us pleasant, and I am sorry to learn that some aspects of your visit turned out otherwise. I have alerted the hotel management regarding your comments. We will work harder to make your next stay better.
I hope you choose us again!
Best regards,
Clayton G.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Find modern comfort and convenience at Holiday Inn Conference Centre Edmonton South, located in the lively South Edmonton area. As a top business hotel, we combine stylish design with a warm welcome, making every visit, whether for business or leisure, truly special. Nestled in the bustling hub of South Edmonton, our hotel is a stone's throw from major attractions and shopping paradises. Dive into the retail extravaganza at South Edmonton Common, North America's expansive open-air mall, or venture a little further to immerse yourself in the endless wonders of West Edmonton Mall. With entertainment and shopping delights just minutes away, your Edmonton adventure starts here. For sports teams and enthusiasts, our location is unbeatable, with quick access to premier sports facilities, ensuring you're always close to the action. Connect and unwind with ease, thanks to our hotel's complimentary high-speed Wi-Fi, ensuring you're always just a tap away from the digital world. Whether it's a splash in the indoor pool or savoring culinary masterpieces at our on-site restaurants, Ricky's All Day Grill and Monsoon Restaurant & Lounge, we cater to all your needs. Retreat to our plush rooms, where luxury bedding and premium mattresses promise a night of serene slumber. Each space is thoughtfully equipped with essential comforts, from a fridge and microwave to an in-room Keurig coffee maker.
 
Overall
1 out of 5
1 out of 5
Credit card charged twice for stay
By Bubba from Gonzales
Room was outdated. Made several request to the front desk to have bath supplies refilled or replaces. Credit card was charged twice for same stay.
Customer avatar
Posted by
onApril 10, 2025
Hello Bubba,
Thank you for being a Platinum Elite member of IHG One Rewards and staying at our Holiday Inn Conference Center Edmonton South.
We strive to make our travelers relax and experience joyful moments. I am sorry to learn about your concern while staying at our hotel. I have sent you a private message to discuss this matter further.
We look forward to having the opportunity to share a more positive experience.
Yours in hospitality,
Jega S.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
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