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A family-friendly Chester hotel with free parking, plus a health club with a heated pool Holiday Inn® Chester - South hotel is just off the A55 , 3 miles from Chester city centre. You can get a train to London from Chester station , a 10-minute drive away, and the M53 and M56 motorways are close by. Catching a flight is easy, with both John Lennon Liverpool Airport (LPL) and Manchester Airport (MAN) within a 35-minute drive. The whole family can spot gibbons and rhinos at Chester Zoo , or stroll along the River Dee , not far from the hotel. Explore medieval Chester Cathedral , or discover the North Wales coast, both within easy reach. If you’re looking for a conference or wedding venue, our 3 light-bathed meeting spaces are perfect for gatherings of up to 70 people. Business guests are only a short stroll from meetings at Chester Business Park . At this hotel you can enjoy: - Free WiFi - A pillow menu - Kids stay and eat free Start the day with a hearty buffet breakfast, or grab a Starbucks coffee from the To Go Café in our vibrant Open Lobby. The You Fit is the perfect place for a weights session or a few laps in the pool, and you can wind down in the sauna. Our comfortable bedrooms all have handy USB charging points, quality bedding and bathrooms fitted with power showers or relaxing baths .
 
Overall
1 out of 5
1 out of 5
Pool area is absolutely disgusting
By Claire from Liverpool
My 5 year old son picked up a floating plug light from the pool. This is completely unacceptable. He has been absolutely ill since getting in this pool .im assuming its from swallowing some of the water whilst playing with his dad. My 10 year old daughter who loves the pool refused to get in it just by looking at it . It was dirty and musky and overall unpleasant to even look at. My husband was in the jacuzzi and was hit on the head with several pieces of hard paint from the ceiling from above . The pool area was generally dirty and rusty and looks like it hadnt been cleaned for a very long time. I have emailed the hotel but yet to hear anything back
Customer avatar
Posted by
onApril 19, 2025
Hello Claire,
Thank you for staying at the Holiday Inn Chester-South. We appreciate your business with IHG Hotels and Resorts.
We strive to help our travelers relax and create joyful moments. I am sorry to hear about your concerns during your stay at our hotel. Additionally, I have sent you a private message to discuss this matter further.
We look forward to providing you with a more positive experience.
Yours in hospitality,
Jega S.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Conveniently located in the heart of downtown Columbus, with proximity to I-70, I-71, and I-670, the Holiday Inn Columbus Dwtn-Capitol Square offers unparalleled access to the city's best attractions. Visit Ohio State University, tour the Statehouse, enjoy the Columbus Zoo, and explore the Center of Science and Industry (COSI). Medical visitors are within walking distance of Grant Medical Center and Nationwide Children’s Hospital. Adults enjoy a night out in the Brewery District or German Village. We offer amenities to minimize stress and maximize comfort, like our gated parking for just 12 USD per night and free EV charging stations. Stay active in our Fitness Center, take a dip in our indoor pool, and savor delicious dining at our on-site restaurant, Burger Theory, where kids under 12 eat free. Host meetings and events in our ballroom and boardroom for up to 250 guests. At the end of the evening, unwind in accommodations designed for your ultimate comfort. We blend a prime location with comfort and hospitality to provide an exceptional stay in the heart of Columbus.
 
Overall
2 out of 5
2 out of 5
Staff unfriendly. Walls thin and can hear everything in next room. Stench of marihuana was overwhelming.
By KellyR from Ohio
The room was clean and that was the only positive. No food close. No microwave in room. But the absolute worst was the stench of marihuana. Rooms were supposed to be non smoking. Very disappointing, especially for the price.
Customer avatar
Posted by
onApril 19, 2025
Hello KellyR,
We appreciate you doing business with IHG Hotels and Resorts and for staying at the Holiday Inn Columbus Downtown-Capitol Square.
We love our guests to feel at ease and home. I’m sorry to hear about your experience. I have shared your feedback with the hotel management, and it will serve as a guide to improve your next stay with us.
Your business with IHG Hotels & Resorts is appreciated. Please consider staying with us again to regain your confidence.
Yours in hospitality,
Jega S.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Downtown Niagara Falls Hotel is the perfect location to walk to all the attractions! Welcome to the Holiday Inn Niagara Falls State Park Entry! Our hotel is conveniently located on the New York, United States and Ontario, Canada border. Steps away from the State Park Entrance, you can walk to the brink of Niagara Falls in 10 minutes! Whether you're traveling with family for leisure or for business, our full-service location has all the amenities to exceed your expectations. Enjoy free high-speed Wi-Fi, 24-hour Fitness Center, and Business Center with complimentary printing. Relax in our indoor heated pool! Elite IHG One Rewards members get exclusive access to our membership lounge. Our loyal members can enjoy refreshments and a private location to relax. Paid parking available on site. Our restaurant is the Anchor Bar, Home of the Original Buffalo Wing! Come experience the original Buffalo Chicken Wing recipe invented in 1964. We serve breakfast, lunch, and dinner. We also have a full-service bar available. Our hotel is located steps away from the brink of Niagara Falls! You may also walk to several popular attractions: Maid of the Mist Cave of the Winds Niagara Falls State Park Niagara Falls Convention Center Seneca Niagara Casino The Buffalo International Airport (BUF) is located 25mi away, and The Niagara Falls International Airport (IAG) is located 8mi away.
 
Overall
3 out of 5
3 out of 5
Good location, clean. Fair price.
By Snsb from Cleveland Ohio
Price was fair. Nice staff, everyone one of them! Rooms and hotel were super clean. Attached restaurant was the same. Food was delicious and cooked perfectly and came out hot. Hotel Location is walking distance to the falls. Good parking not far from doors. (Do not get adjoining rooms, we could hear everything next door).
Customer avatar
Posted by
onApril 19, 2025
Hello Snsb,
Thank you for choosing the Holiday Inn Niagara Falls State Park Entry for leisure travel. We appreciate you as a valued member of IHG One Rewards.
We’re always delighted to hear about the positive experiences our guests enjoy. As soon as I read your review, I shared your feedback with our management team. However, I’m sorry to hear about the issues you encountered during your stay. I’m confident your kind words will inspire us to continue making our guests feel right at home.
We look forward to seeing you soon.
Yours in hospitality,
Jega S.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Gorgeous Sunsets at Hotel in Chinle, Arizona Located in the heart of Navajo Nation, the Holiday Inn® Canyon de Chelly (Chinle) hotel provides an impeccable mixture of ancient Navajo traditions and modern conveniences. With great features like an outdoor pool and a beautiful courtyard, you'll stay relaxed. From our hotel's location in Chinle, AZ, guests can roam the Canyon de Chelly National Monument. There are 11 points around the rim of the canyon that travelers can drive to and that overlook the spectacular canyon. If these incredible panoramas of weathered rock and plunging cliffs are not enough, tour guides can take you down to the canyon floor where ancient ruins, petroglyphs and pictographs are still visible. Those staying at our hotel's property in Chinle, AZ for business find that the hotel is centrally located on the Navajo Reservation. The hotel also provides complimentary wireless Internet access and 900 sq ft of flexible meeting space. Seeing all of Canyon de Chelly, the second-largest canyon in the country, may leave you exhausted. At the end of your adventures, you can return to the hotel and order a savory meal at Garcia's Restaurant, where Navajo and regional dishes are the specialty. Patrons can also pick up authentic Navajo jewelry and pottery in our Garcia Trading Post to remember their visit. Choose the Holiday Inn® Canyon de Chelly (Chinle) hotel and experience all that this majestic canyon landscape offers.
 
Overall
3 out of 5
3 out of 5
Knowledgable Staff
By Unlikely repeater from NM
I believe younger staff need more training and/or a more experience staffer should be at the front desk.
Customer avatar
Posted by
onApril 19, 2025
Hello Valued Guest,
Welcome to the future of everyday travel, where everything is effortless. I am sorry to hear about your recent experience. I have shared your feedback with our hotel management. I am confident they will use it to improve our service.
We appreciate you choosing IHG Hotels and Resorts as your travel partner. Thank you for choosing Holiday Inn Canyon De Chelly (Chinle) for your stay.
We look forward to providing you with a better experience in the future.
Yours in hospitality,
Jega S.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express Salt Lake City Downtown! Salt Lake City’s Holiday Inn Express Hotel is designed for businesspeople, conventioneers, and leisure travelers. Guests will enjoy our fresh, contemporary, high-tech hotel designed to offer a unique express experience and a great stay in the heart of Downtown Salt Lake City. Guests will enjoy our convenient location directly across from the Salt Palace Convention Center. We are centrally located just minutes away from Interstate 15, Interstate 215, Interstate 80, Highway 89, the Amtrak Station, and Salt Lake City International Airport. Business travelers will benefit from the proximity of our Holiday Inn Express to many nearby companies, including The Boeing Co., Chevron, Deloitte, Fidelity Investments, Goldman Sachs, KPMG, L3, Northrop Grumman, and Tesoro. Our non-smoking Holiday Inn Express offers easy access to attractions, including Capitol Theatre, Clark Planetarium, Discovery Gateway Children’s Museum, Delta Center Arena, Great Salt Lake, Utah's Hogle Zoo, LDS Temple Square, Lagoon Amusement Park, The Leonardo Museum, Natural History Museum of Utah, Red Butte Garden, Rose Wagner Performing Arts Center, and Utah State Capitol. Guests can enjoy various amenities, including a 24-hour Fitness Center, Guest Laundry, Business Center, and Free high-speed wireless Internet access. Indoor pool, hot tub, and sauna access with limited hours.
 
Overall
1 out of 5
1 out of 5
Moldy Food, Poor Service, and Dirty Facilities. Terrible Experience
By Mecaele from Seattle, WA
I found moldy bread, and staff acted like I was overreacting. They didn’t care. The coffee machine was disgusting and stayed that way the entire time. I have date stamped photos as proof.
I urge the Salt Lake County Health Department and UDAF to inspect this property.
I confirmed a 2 PM late check-out at 4:41 AM, but later, Chavonne called upset, questioned why hadn’t checked out, then hung up. At the front desk, she was rude talking over and not listening. She only paid attention after I showed her the photos and how bad the place was. I asked for 15 minutes to pack and left.
I can go on about this place. Being a Diamond member meant nothing. Completely ruined my SLC experience.
Customer avatar
Posted by
onApril 19, 2025
Hi Mecaele,
Thank you for staying at the Holiday Inn Express Salt Lake City Downtown and sharing your experience. It is a pleasure to host one of our valued IHG® One Rewards Diamond Elite members, and we are grateful for your continued loyalty since 2021.
Our top priority is providing excellent hospitality and cleanliness, and I'm sorry for what you experienced during your visit. I have shared your comments with the hotel management and will use your review to help us improve our service and develop ways to prevent any issues from recurring. I have also sent you a private message to extend our apologies.
Thank you again for taking the time to provide your insights and allowing us to improve.
Sincerely,
Crisel V.
Case Manager
IHG® Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Settle in for a comfortable, spacious, extended stay at our all-suite Danvers MA hotel north of Boston. Our pet-friendly accommodations offer fully equipped kitchens, workspaces, plush bedding and TV's that give you access to third party streaming services. Use our free laundry facilities, fitness room, 24-hour Business Center and outdoor gazebo grill. We're 15 minutes from Salem and 30 minutes from Boston, giving you easy access to the best that the North Shore area has to offer. And not to forget, we are happy to be pet friendly (fees may apply). Candlewood Suites Boston/North Shore/Danvers is conveniently located at the junction of Route 1, I-95 and Route 114. We are located close to historic Salem (7 miles), Boston (15 miles), Gloucester (20 miles), and beaches. Local business points close by are North Shore Medical Center, Beverly Hospital, Lahey Clinic, Rosewood Office Park, Cherry Hill Office Park and Cummings Center. Candlewood Suites is your perfect home away from home. Your space, Your pace. Your place.
 
Overall
3 out of 5
3 out of 5
Quite dirty and noisy
By Nycdgs from Drums PA
Dirty walls, loose floor tiles and noisy.
Too many people smoking pot in parking lot. Amenities in rooms missing. Had to go get them my self from front desk.
I would not recommend. Had to stay here for the closeness to work.
Customer avatar
Posted by
onApril 19, 2025
Hi Nycdgs,
Thank you for being one of our valued IHG® One Rewards Diamond Elite members and for choosing to stay at the Candlewood Suites Boston North Shore-Danvers.
We aim to contribute thoughtful touches throughout our guests' journey, and I'm sorry to hear about what happened. We’re committed to ensuring your next experience is a much more pleasant one, so I shared your feedback with our hotel management for service improvement.
We'd be delighted to welcome you back for your next visit.
Best regards,
Dhalzin D.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Hotel Near HWY 41 You'll enjoy a comfortable stay and the quality service you deserve at the Holiday Inn Express® hotel In Fresno, California at River Park. Our convenient location near Highway 41 gives you easy access to the downtown area, as well as the Fresno Airport (FAT). Being in the prime location in Fresno, California, staying here means you're less than a mile from the River Park Shopping Center, featuring name-brand stores, tons of restaurants and activities to do for fun. We are also close to the home of the Fresno State Bulldogs . Take advantage of sight-seeing the beautiful views of Yosemite , Kings Canyon National Park , or Sequoia National Park . Traveling for local businesses such as Valley Children’s Hospital , Schneider Electric , Amazon , and many more are appreciated to be in this location. Our hotel features the business services you need, including a 596-sq ft meeting room and a 24-hour business center with printing capabilities and free high-speed, wireless Internet access throughout the hotel. We would like our guests to enjoy the IHG Life moments by experiencing the Grab N Go Bags for breakfast in the morning with our famous signature cinnamon rolls and a freshly roasted cup of coffee. You can relax in the outdoor pool and whirlpool or work out in the fitness center.
 
Overall
1 out of 5
1 out of 5
Bad service, loud, not clean
By IHGmember from Jersey City, NJ
The ac was broken in the first room i had, the 2-4 rooms not clean, there were stains on the bed sheet, hair in the shower, blood on the toilet. walls are thin, can hear everything in the next door. front desk is extremely slow - took an hour to check in. breakfast has egg, sausage or bacon, and biscuit, granola bars, banana/apple/oranges. not alot of variety.
Customer avatar
Posted by
onApril 19, 2025
Hi IHGmember,
Thank you for staying at the Holiday Inn Express Fresno (River Park) Highway and sharing your experience. We appreciate you for being one of our IHG® One Rewards Gold Elite members and we value your loyalty since 2021.
Our hotel is always on top regarding cleanliness, and sorry for not exceeding your expectations. I've shared your feedback with our hotel management on this concern so they can take swift measures to avoid repeating the situation. I have also sent you a private message to extend our apologies.
Thank you again for taking the time to provide your insights and allowing us to improve.
Sincerely,
Crisel V.
Case Manager
IHG® Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the contemporary Holiday Inn Express Hutchinson, Kansas bringing a uniquely modern design and a green-friendly decor to Hutchinson . We are located less than a mile from shopping, major restaurants & entertainment options. Holiday Inn Express Hutchinson features the amenities that will ensure pleasant business or leisure travel. The hotel is nicely appointed and offers 76 guest rooms, including 14 suites , a Business Center, Fitness Center, sundry shop, guest laundry, indoor pool/whirlpool and a custom social area for unwinding at the end of the day. Spacious rooms feature microwave, refrigerator, wired/wireless high-speed Internet access and 42” flat panel televisions. Start your day with our complimentary Express Start breakfast and spend the rest of your day enjoying local attractions like The Kansas Cosmosphere and Space Center, Strataca, Dillon Nature Center, Downtown Hutchinson and the Historic Fox Theater. Local businesses include Dillons Corporate Headquarters, Hutchinson Regional Healthcare System, Tyson, Kuhn Krause, Lowen Corporation, and Siemens. Stay Smart at Holiday Inn Express Hutchinson Kansas !
 
Overall
3 out of 5
3 out of 5
It was OK
By CoffeeLatte from Texas
The phones didn’t work in my room at all :( and there were hair strands in my bathroom towel that I hadn’t used yet :(
Customer avatar
Posted by
onApril 19, 2025
Hi CoffeeLatte,
Thank you for being one of our IHG® One Rewards members and for choosing to stay at the Holiday Inn Express Hutchinson.
We aim for an efficient stay by providing the services our guests need, and I'm sorry to hear about what happened. We are committed to ensuring that your next stay is much better, so I've shared your feedback with our hotel management to improve customer satisfaction.
Thank you for bringing this to our attention. We’re excited for your next stay with us.
Kind regards,
Dhalzin D.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Consider us your home away from home at the Candlewood Suites North Richmond Glen Allen, VA! During summer of 2019, all of our comfortable suites were newly renovated and beautifully appointed with new furnishings. Specializing in your extended stay experience, the Candlewood Suites Hotel is the perfect environment for your government, project teams, training, relocation, temporary and corporate housing needs. The Candlewood Suites is centrally-located at Exit 86B of I-95 near Route 1, I-64 & I-295, and just minutes from Downtown Richmond, Ashland, Mechanicsville & Short Pump. We offer easy access to local destinations, such as Bass Pro Shop, Richmond International Raceway, Harley Davidson, Hanover Air Park, Dominion Power, Kings Dominion and the Virginia Sports Complex. The Candlewood Suites offers apartment-like suites with all the conveniences of home to suit your extended stay and short-term lodging needs. Our pet-friendly hotel (with fee) offers studio and one-bedroom apartment-like suites featuring fully-equipped kitchens, spacious living and work areas, 50-inch flat screen TV’s, and free wired & wireless internet. Other features include our 24-hour Business Center with complimentary internet, free Laundry Facilities, our newly-equipped Fitness Center, Candlewood Courtyard with gas grill, and our signature Candlewood Cupboard. The Candlewood Suites North Richmond Glen Allen also has a Tesla Charging Station for all types of electric cars, complimentary for our guests.
 
Overall
1 out of 5
1 out of 5
Horrible staff and not flexible at all
By Marty from SAN antonio
Horrible customer service.
Staff not in a hurry or willing to assist in any way…
Coffee machine was empty, advised that it was empty in the AM April 11, Friday…female just put her head back down and did not get up or feel rushed to attempt to refill coffee beans in Machine.
Stayed an entire week…never again.
Customer avatar
Posted by
onApril 19, 2025
Hi Marty,
Thank you for staying at the Candlewood Suites Richmond North-Glen Allen and sharing your experience. It is a pleasure to host one of our valued IHG® One Rewards Platinum Elite members, and we are grateful for your continued loyalty since 2016.
Our goal has always been to provide our guests with the best hospitality service, and I'm sorry for what happened during your stay with us. I've shared your feedback with our hotel management so they can take swift measures to avoid repeating the situation. I have also sent you a private message to extend our apologies.
Thank you again for taking the time to provide your insights and allowing us to improve.
Sincerely,
Crisel V.
Case Manager
IHG® Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Sweetwater, Tennessee Hotel The stylish new Holiday Inn Express Hotel & Suites Sweetwater, Tennessee, is the ideal place to Stay Smart. Business travelers and family vacationers will enjoy well-appointed guestrooms and suites, friendly service, quality amenities, and a convenient location. This hotel is where warm hospitality and exceptional service will make you feel right at home. Hotel near Popular Attractions We are located within minutes from the largest underground lake, The Lost Sea. Purdy’s Petting Zoo offers children and young hearted a fun time with gem mining. See recreational areas such as Watts Barr Lake and Duck Park. See Cherohala Skyway for a fall color ride through the mountains to see leaves change color. Come ride the Tail of the Dragon if you dare, also known as US Highway 129. Hotel Services Experience modern lifestyle amenities for business and leisure with complimentary Express Start Hot Breakfast Bar, Fitness Center, Business Center, meeting space and high-speed wireless Internet. Remember to take a relaxing swim in our indoor heated pool, or treat yourself to goodies from our sundry shop after a long day. Hotel Accommodations Enjoy comfortable guestrooms featuring cozy beds with ample pillows, complimentary high-speed wireless Internet and large flat screen TV’s.
 
Overall
1 out of 5
1 out of 5
Horrible!!
By hgm58 from michigan
This is the worse Holiday Inn I've ever stayed at! Everything is so outdated. Dirty carpet in hallway and room. Went down in the morning for breakfast and many items not out yet. Sure hope they refurbish this hotel soon. Until then, I strongly advise against staying here!
Customer avatar
Posted by
onApril 19, 2025
Hi hgm58,
Thank you for staying at the Holiday Inn Express Sweetwater and sharing your experience. We appreciate you for being one of our IHG® One Rewards Platinum Elite members and we value your loyalty since 2002.
Our hotel is always on top regarding cleanliness, and sorry for not exceeding your expectations. I've shared your feedback with our hotel management on this concern so they can take swift measures to avoid repeating the situation. I have also sent you a private message to extend our apologies.
Thank you again for taking the time to provide your insights and allowing us to improve.
Sincerely,
Crisel V.
Case Manager
IHG® Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
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