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    February 21, 2025
  • Last review
    February 21, 2025
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Holiday Inn Express Playa del Carmen
Holiday Inn Express Playa del Carmen
Playa del Carmen Hotel Welcome to the brand new Holiday Inn Express® and Suites Playa del Carmen Hotel , the ideal choice for your family vacation Honey Moon or business trip. The hotel is located steps away from Quinta Alegria Mall, It is located at one of Playa del Carmen principal streets and offers easy access to the most important archaeological zones. Our hotel’s privileged location provides easy access to the downtown, famous nightclubs and also to the beach. Enjoy a comfortable standard room or stay at one of our 57 suites, all of them equipped with mini fridge and microwave, besides of a warm service, and amenities such as a fitness center, a rooftop pool, and a complimentary Express Start breakfast. We also offer free high-speed wireless internet access, a business center, and a meeting room with space for 100 people.
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The staff were amazing.
Overall Experience 
5.0 / 5
5.0 / 5
PostedFebruary 21, 2025
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fromWinnipeg Manitoba Canada
Age:35-49
Traveler Type:Leisure
Reason for Visit:Adventure travel seeker, site see.
Next Destination:This hotel
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
4.0 / 5
4.0 / 5
Value 
5.0 / 5
5.0 / 5
Room Cleanliness 
4.0 / 5
4.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Variety of Breakfast Choices 
5.0 / 5
5.0 / 5
Able to Relax 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
I'm in no means a hotel pro. Here are my thoughts.
PROS:
-The staff were always smiling and helpful, one word. Amazing.
-The breakfast staff, so polite, and always happy.
-Cuba and Osiris, the two that plan tours for the guests. Two of the nicest honest people I have met. Very easy to talk to, they explain everything before, so you're prepared for the tour. A must to talk to for sure, when planning and tours.
-The rooftop pool area, wow what a view, at night the lights of the city lite up night sky. The day time, a view of the ocean is visible, while soaking up the sun.
-Did I mention the staff
-Location, it's walking distance from everything, 5th Ave, shopping mall, Beach, Cozumel port, Walmart, plenty of restaurants, night life.
-Very think concrete walls and heavy doors(see cons) to keep any noise to a minimum.
CONS:
-The big heavy doors, when they close, they close, I mean they slam. The weight of these doors are incredibly heavy (see pros) which help to keep noise out. It took hearing it twice from guests down the hall, that I need to close my door slowly, to ensure it does not slam. Other people caught on pretty quickly as I did, some just didn't and it could be annoying. I'm assuming a simple fix of tweaking the doors or adding a slower closer.
-Now these are just nitpicky things I found, or stood out because everything else in the hotel was perfect.
-No smart tv, so streaming Netflix or any other app on the tv is a no-go.
-Tvs are on the bit of the smaller size
- Caulking around windows and fixtures, are messy(better than I could do though, who am I to judge)
-Paint splatter, various locations. Window, floor, mirror. This may have only been for my room, and only attention to detail.
Reason for Visit:Adventure travel seeker, site see.
Next Destination:This hotel
ProsRoom Cleanliness, Location, Atmosphere, Facilities, the staff
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