I'm in no means a hotel pro. Here are my thoughts.
PROS:
-The staff were always smiling and helpful, one word. Amazing.
-The breakfast staff, so polite, and always happy.
-Cuba and Osiris, the two that plan tours for the guests. Two of the nicest honest people I have met. Very easy to talk to, they explain everything before, so you're prepared for the tour. A must to talk to for sure, when planning and tours.
-The rooftop pool area, wow what a view, at night the lights of the city lite up night sky. The day time, a view of the ocean is visible, while soaking up the sun.
-Did I mention the staff
-Location, it's walking distance from everything, 5th Ave, shopping mall, Beach, Cozumel port, Walmart, plenty of restaurants, night life.
-Very think concrete walls and heavy doors(see cons) to keep any noise to a minimum.
CONS:
-The big heavy doors, when they close, they close, I mean they slam. The weight of these doors are incredibly heavy (see pros) which help to keep noise out. It took hearing it twice from guests down the hall, that I need to close my door slowly, to ensure it does not slam. Other people caught on pretty quickly as I did, some just didn't and it could be annoying. I'm assuming a simple fix of tweaking the doors or adding a slower closer.
-Now these are just nitpicky things I found, or stood out because everything else in the hotel was perfect.
-No smart tv, so streaming Netflix or any other app on the tv is a no-go.
-Tvs are on the bit of the smaller size
- Caulking around windows and fixtures, are messy(better than I could do though, who am I to judge)
-Paint splatter, various locations. Window, floor, mirror. This may have only been for my room, and only attention to detail.