Let me start off saying we always try to stay on an IHG property. This by far was the worst place we have ever stayed. The staff was very courteous and accommodating, and the room appeared fresh and clean.
After we returned from dinner, we got ready for bed and when I laid down, I got a “whiff” of this terrible odor. I tried to determine where it was coming from. It wasn’t the comforter, sheets, mattress or mattress pad, but then I sniffed closer to the carpet area. It wreaked the smell of pet urine and that’s when I noticed the carpet was soiled.
I notified the front desk and he confirmed there were no other rooms available for the night and there was really nothing he could do. I asked for Febreeze. He wasn’t sure if they had any available and he would call me back to let me know. Five minutes later he called me back and told me he had found some, and to come to the front desk to get it.
It made matters worse for several hours, because the febreeze seemed to enhance to odor instead of eliminating it. After several treatment sorayst during the night, I finally placed two towels over the soiled area and it created a barrier from the odor.
The front desk was very accommodating the following morning and had documented my concerns during our stay.
Lesson learned….do not stay in pet friendly hotels!