Being My fifth time staying at this property I expected far better but overall I felt left out in the cold and received little recognition for my brand loyalty instead was told at check in “I always create problems.” Well to start off I had booked a suite three months prior and was phoned by The new front desk manager, Kayton and was told I would not have a suite, I explained that it was the room type I expected and there was little room for me to switch as I needed the tables. Well after offering me a room with two connecting rooms he advised I would have a suite after all, yet the suite had no refrigerator or microwave, no closet in the room, a wobbly coffee table and an unwanted accessible bathroom. He also offered no confession for the added anxiety at the beginning of my stay instead told me I would receive no breakfast vouchers as they cost the hotel money, every other time I stayed I was granted at least one mornings worth of vouchers for my party, yes a “party of five” the amount of people allowed by the room yet Kayton also told me I should have had permission for that amount of people. I had a second room booked for through a third party website that I no longer needed, he told me I would be charged for that cancellation. I also had wished to use a previously booked reward night for my first nights stay, he told me “no, use the separate room or forfeit your points”. Really the only bright spot was Shelia who recognized my patronage and welcomed be back when she saw me the second day of my stay. Thank you Shelia. If it were not for shelia I would not be returning to the property. The second time the room was serviced the empty facial tissue box was removed but not replaced, and no soap or shampoo was left either, a pleasant Surprise I had during my final mornings shower.