Let me start by saying from start to finish, a forced early check out this was probably one of this property is probably the worst staffed, maintained or laid out I have ever been too. A few dim spots were how at check in I was told my breakfast vouchers would accommodate me and as many guests as I had in my suite and the house keeping staff that I graciously engaged with in the hall who provided fresh towels as my room was never fully serviced, anything beyond that fell very short of the level of service I have come to expect as a Platinum Elite Reward Member. The room we were assigned was tight, for a suite it is probably the smallest and the tightest I have ever stayed in, the lamp shades were all loose, the tissue box in the bathroom was empty at check in, there were signs everywhere asking for a greener stay, probably the reason the room was never serviced, there was a message in the elevator stating proper dress and footwear was required in all areas of the hotel. That sign bothered me because of the awkward way you had to enter the pool area, through the lobby, passed the hotel bistro bar, through the cramped exercise room to a very, very dimly lit pool area where many of the lights were not working and the water itself was a misty grey/green. Most of the troubles started as the companions I was traveling with were alienated the first morning at breakfast and told to sit in an area separate from the other hotel guests. They were also told that the breakfast voucher was only good for one person but that it could "slide" that day. When I spoke with the general manager about how my guests were made to feel alienated he offered no apology or accommodation and advised that the desk attendant who checked us in was wrong to tell me that the voucher was for me and as many guests as I had and the woman at the breakfast buffet was doing her job and he furthered his statement by saying he was going to do nothing. It bothered me that my guests who traveled from New York with me for the Thanksgiving Holiday were made to feel uncomfortable, but it bothered me even more that the manager did not care. I felt a simple solution would have been to simply offer enough breakfast tickets as to avoid any further discomfort and an apology. Customer relations advised a solution would be brought to me within fifteen minutes of calling, the solution or accommodation never happened. When I arrived back in the hotel later that evening I decided to ask for additional breakfast vouchers, something that has always been granted to me as a Platinum Elite Member at other properties in the past, the desk attendant seemed ready for her response to me, she said that she was not going to give me any vouchers and that if I was unhappy I should leave her hotel. After I walked away distraught, I decided to go to my room gather my belongings and go to a sister hotel as I would never want to be at a place where I was made to feel as unwelcomed as I already have, and likewise my following two nights would be better spent elsewhere as clearly accommodation is not part of this run down, dated, awkward, unfriendly close-minded establishment.
Check Out Date:2018-11-24
Reason for Visit:Anniversary, Holiday
Next Destination:Michigan