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    February 14, 2017
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At Holiday Inn Express Sydney Airport we know what matters most, a seamless stay with all the essentials, making business or leisure travel effortless for you. The hotel is located on the doorstep of Sydney's Domestic Terminals and only minutes away from Sydney International Terminal. Providing easy access to Sydney's Metro, Sydney CBD is just two quick stops away allowing you to explore all that Sydney has to offer including, Sydney Harbour Bridge, Sydney Opera House, China Town, Darling Harbour and Circular Quay. Our convenient location also allows for easy access to many of Sydney’s top sporting grounds such as Sydney Cricket Ground, Randwick Racecourse, and the prestigious Australian Golf Course, which are all only a minutes’ drive. Holiday Inn Express Sydney Airport is the smart choice for savvy business and leisure travellers, delivering more where it matters most. The hotel features 247 well-designed rooms equipped with everything you need for a great stay. Start the day right with our complimentary Express Start Breakfast or Grab & Go option, stay connected with free high speed Wi-Fi and sleep easy with our Express Essentials providing all the quality in-room conveniences that make you feel at home, even when you’re away.
 
Overall
1 out of 5
1 out of 5
Summertime in Sydney Australia
By Tyrone from Seattle
This was the worst’ experience in my entire life. I’m a diamond elite guest and they run around like misfits. The older lady checking people in a a beautiful soul.The kitchen staff was great but the bacon I almost choked on it because in the States we have bacon cut in strips. Other staff horrible
Customer avatar
Posted by
onMarch 5, 2025
Hello Tyrone,

Thank you for staying at our Holiday Inn Express Sydney Airport. We appreciate your loyalty as an IHG® One Rewards Diamond Elite member and for making IHG Hotels & Resorts your travel partner.

Our goal is to let our guests experience a relaxing time with us, and I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management, and I've sent an email to be able to talk about this more. I hope you can read it at your most convenient time.

We hope you choose IHG Hotels & Resorts for your future travels.

Sincerely,

Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Our Monaca, PA Hotel's Near the Pittsburgh Area Our hotel is nested in Monaca, PA, a suburban town near Pittsburgh that offers warm hospitality and small-town charm. While staying at the Holiday Inn Express® Center Township Hotel & Suites, guests can enjoy easy access to Pittsburgh, as well as to Pittsburgh International Airport (PIT). Business travelers can take advantage of our corporate amenities, which include a Business Center with print and copy services. Our modern facilities also boast two event rooms, so you can host any type of meeting while in the area. Beaver Valley Power Station, Penn State Beaver Campus, Shell Corp. and Columbia Gas Training Center are also located near our hotel's property in Monaca, PA. Whether you are in town to cheer the Pittsburgh Steelers at Heinz Field or to visit the downtown Pittsburgh area, our hotel's property places you in close proximity to the best attractions. Visitors can also spend a day at Pittsburgh International Raceway or enjoy shopping at Beaver Valley Mall, which is just across the street. Nearby Rivers Casino and Mountaineer Casino each promises to provide hours of entertainment, as well. Guests can enjoy the convenience of free high-speed, wireless Internet access, ample parking (no tractor trailers, please) and an indoor pool, whirlpool and Fitness Center. We also serve a complimentary Express Start Breakfast Bar each morning, so you can start your day off right and "Stay Smart."
 
Overall
1 out of 5
1 out of 5
Almost Good
By JohnB from Brownsville PA
Have stayed here a couple times in the past and while not overly impressed we were not scared away. This time however we had roaches in our bathroom and there appears to be a broken down and abandoned vehicle in the parking lot with parts laying under it. Lots and driveway are already sketchy enough. Roaches are what broke the deal for us but luckily it was a short one-night stay and we were checked out at 5 am. Oh and for some reason they have square toilets....
Customer avatar
Posted by
onMarch 5, 2025
Hello JohnB,

Thank you for staying at our Holiday Inn Express & Suites Monaca - Center Township. We appreciate your loyalty as an IHG® One Rewards Gold Elite member and for making IHG Hotels & Resorts your travel partner.

We strive to be the best Holiday Inn Express, and I'm sorry to learn about what happened. I have shared your comments with our hotel management, and I've sent an email to be able to talk about this more. I hope you can read it at your most convenient time.

We hope you choose IHG Hotels & Resorts for your future travels.

Sincerely,

Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Hotel near San Antonio Medical Center Located off Interstate 10 and in the heart of San Antonio, Texas, our hotel's convenient access to the airport and numerous attractions and corporations makes it the premier place to stay while visiting this cultural gateway to the Southwest. Because our San Antonio hotel's near the Alamo and Six Flags, guests are encouraged to spend a few days enjoying the thrills of both attractions. In addition, the entire family can enjoy a trip to the River Walk, just a few miles from our hotel. Browse the shops and restaurants that line this pedestrian area while you enjoy a scenic stroll along the river. Our corporate travelers appreciate our San Antonio, Texas hotel's 24-hour Business Center that boasts such amenities as fax, copy, e-mail and print services. We are located just a few minutes from the South Texas Medical Center, Verizon, Toyota, Bank of America, Wachovia and the airport. Also, be sure to reserve our spacious meeting room, with accommodations for up to 25 guests. When compared to other San Antonio hotels near the Alamo and River Walk, our amenities surely stand out. We offer a relaxing outdoor pool in addition to our well-equipped Fitness Center to help you burn off those extra calories. And don't forget our free, Express Start breakfast bar with our signature cinnamon rolls and 100% Arabica bean coffee, which provides the perfect start to your day .
 
Overall
1 out of 5
1 out of 5
Not a comfortable stay
By Nathan from Texas
The signs were there when I checked in. Normally I am greeted with the "thanks for being a loyal member etc etc" This check in experience started with "we over booked the hotel so you can't get the accommodation you wanted". When i enquired was this a normal occurrence I was told we'll it could have been worse I could have just cancelled you. I then discovered that my room had been changed from the 1st floor to the ground floor next to the exit. Was this because I dared ask about the room change? Room 127 is right next to the exit to the car park so I was able to experience a night of the world door slamming championships as guest struggled with the ill fitting door. The noise and shaking of the room was so bad that the fire alarm going off at 6am was a welcome break from the cobstant noise. My favourite touch was the painted rectangular shape on the bath base obviously in lieu of actually replacing or repairing the bath properly.
If you do find your self with the misfortune of staying here don't question the receptionist and if they assign you room 127 know that you have been sent to the naughty step and might as well plan for a night of not sleeping.
Customer avatar
Posted by
onMarch 5, 2025
Hello Nathan,

Thank you for staying at our Holiday Inn Express & Suites San Antonio North West-Medical Area. We appreciate your loyalty as an IHG® One Rewards member and for making IHG Hotels & Resorts your travel partner.

Our goal is to let our guests experience a relaxing time with us, and I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management, and I've sent an email to be able to talk about this more. I hope you can read it at your most convenient time.

We hope you choose IHG Hotels & Resorts for your future travels.

Sincerely,

Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Enjoy our beautiful Virginia Beach Hotel located near Town Center, situated along the Atlantic Ocean, in the popular city of Virginia Beach in the Hampton Roads area. The Candlewood Suites, Virginia Beach - Norfolk hotel is conveniently located near Town Center, making us the perfect choice for both business and leisure travelers. We have a 24-hour Business Center to help you keep in touch, free Wi-Fi access is provided in all of the hotel's suites. In Virginia Beach, our hotel is also just minutes from top companies like Northrop Grumman, Lockheed Martin and General Dynamics. You'll find plenty of things to fill your free time in Virginia Beach. The hotel is within walking distance of the exciting Virginia Beach Town Center, where you can find a variety of shops, restaurants and bars. We're just a 10-minute drive from the beach, and you don't want to miss visiting the nearby Virginia Aquarium. If you're looking to take a day trip, Busch Gardens and historic Colonial Williamsburg are just a short drive away. When it comes to hotels in Virginia Beach, VA, we've got everything you need for a memorable trip. Take advantage of the great amenities like free guest laundry facilities, an outdoor grilling area and a 24-hour Fitness Center, we are also 100% smoke free. Visit the Candlewood Cupboard for snacks, meals and sundry items. We look forward to welcoming you to our Virginia Beach hotel!
 
Overall
1 out of 5
1 out of 5
Rude front staff
By Rude staff from Fl
The front desk representative was very rude and unprofessional. Her name is lanshaunda. Due to the way my staff and i was treated , I will cancel all of the upcoming reservation with this location . We have stayed at this location several time but this will definitely be the last.
Customer avatar
Posted by
onMarch 5, 2025
Hello Valued Guest,

Thank you for staying at our Candlewood Suites Virginia Beach Town Center. We appreciate your loyalty as an IHG® One Rewards Platinum Elite member and for making IHG Hotels & Resorts your travel partner.

We strive to be the best Candlewood Suites, and I'm sorry to learn about what happened. I have shared your comments with our hotel management, and I've sent an email to be able to talk about this more. I hope you can read it at your most convenient time.

We hope you choose IHG Hotels & Resorts for your future travels.

Sincerely,

Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
The Holiday Inn Express Moss Point-Pascagoula offers a convenient location with spacious modern guest rooms. Guest can enjoy a relaxing stay at our property, ideally located off I-10 exit 69 in Moss Point, just a few miles from Downtown Pascagoula, MS and the coast’s beautiful beaches. Business travelers will enjoy staying at our Moss Point-Pascagoula accommodations situated near many area businesses. Some of these businesses include The Port of Pascagoula, Huntington Ingalls Ship Systems, Northrop Grumman, and the Chevron Pascagoula Refinery . Our hotel features a 24-hour business center and an intimate event space that is ideal for small corporate meetings. Coming in town for leisure travel? Well be sure to take a tour of the Gulf Coast Gator Ranch and enjoy the Pascagoula McCoy’s Swamp & River Tour. If gambling is your preference, try Harrah’s Casino, Golden Nugget and the Beau Rivage that are just a short 20 minute drive from the hotel. When guest stay with us, they can enjoy other hotel amenities such as, an Outdoor Pool, 24 Hour Fitness Center, Guest Coin Laundry Facility, Express Market and most important Complimentary Hot Breakfast each morning. Book your reservation today and make the smart choice for your lodging when staying in Moss Point-Pascagoula, MS.
 
Overall
2 out of 5
2 out of 5
Breakfast was not good
By jenn that loves to travel from Florida
I was very very disappointed in the breakfast which was the main reason that I stayed at the holiday inn express. The one in Pensacola was absolutely amazing - but this holiday inn did not live up to the expectations as that one at all!
Customer avatar
Posted by
onMarch 5, 2025
Hello jenn that loves to travel,

Thank you for staying at our Holiday Inn Express Pascagoula-Moss Point. We appreciate your loyalty as an IHG® One Rewards member and for making IHG Hotels & Resorts your travel partner.
Our goal is to let our guests experience a relaxing time with us, and I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management to address this immediately, and I'm confident they will take steps for improvement so it won't happen again.

We hope you choose IHG Hotels & Resorts for your future travels.
Sincerely,

Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
The Holiday Inn Resort Big Bear Lake is a unique and amazing experience conveniently located in Southern California. Our Holiday Inn Resort Big Bear Lake prides itself on being one of Big Bear's most desired hotels. We are located 7,500 feet above sea level in the heart of the San Bernardino Mountains, yet within a short scenic drive from Los Angeles, Riverside, San Diego, Las Vegas and Phoenix. Experience Big Bear's first-class skiing, snowboarding, fishing, golf, shopping and endless outdoor adventures, all minutes and often simply steps from our Resort. Located in the quaint and historic downtown of Big Bear Lake, you are within walking distance of shopping, restaurants, the Lake Boardwalk and local specialty shops! The Holiday Inn Resort is unique to the Big Bear experience with every room and suite offering quality service and highly desired mountain cabin atmosphere, yet with all the modern conveniences of free WiFi, fitness facilities, event and banquet facilities, Rental Car counter as well as the inventive and renowned Stillwells Restaurant. After a long day of being outdoors or shopping, relax in our seasonal outdoor pool and hot tub. Our unmatched service and mountain lodge inspired wedding and meeting facilities accommodate up to 400 attendees for your special occasions.
 
Overall
2 out of 5
2 out of 5
Dated old and smelly hotel
By Doug from CA
Horrible old and smelly hotel. Very dated and old.
Customer avatar
Posted by
onMarch 5, 2025
Hello Doug,

Thank you for staying at our Holiday Inn Resort The Lodge at Big Bear Lake. We appreciate your loyalty as an IHG® One Rewards member and for making IHG Hotels & Resorts your travel partner.
Our goal is to let our guests experience a relaxing time with us, and I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management to address this immediately, and I'm confident they will take steps for improvement so it won't happen again.

We hope you choose IHG Hotels & Resorts for your future travels.
Sincerely,

Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the new Holiday Inn Express and Staybridge Suites Houston-Galleria Area. Elevated comfort meets convenience at this 14-story hotel in the center of Space City. Two incredible brands located in the same building. Located off West Loop-610 at Westheimer, with easy access to US Highways 59/I-69 and I-10, stay just minutes from several local destinations, including the Texas Medical Center, Uptown/Galleria Mall, Memorial Park and Golf Course, Toyota Center, Minute Maid Park, NRG Stadium Complex and Museum District. Whether you’re watching your favorite sports teams or traveling for a workcation, find everything you need to relax, recharge and jumpstart your productivity. Enjoy the free Express Start™ Breakfast Bar each morning, along with complimentary WiFi, state-of-the-art fitness center and 24-hour business center. Unwind at our rooftop heated pool and stop by the Lobby Bar, open 7 days a week. Want more? Join our IGH One Rewards program for special member benefits. Hosting an event? From board meetings to wedding rooms, we have 1,450 sq. feet of flexible event space to bring your event to life. Ask us about our onsite meeting and event support.
 
Overall
3 out of 5
3 out of 5
Clean but disappointed
By Krista from Louisiana
We stayed here while visiting a family member in hospital. We had stayed here before and hotel was very nice and clean and had a great breakfast. This time our stay was very short but in the couple hours we were awake in the room, my husband killed four roaches. It was disappointing to stay a good deal away from hospital we were visiting because we liked this one so much, only to be very disturbed with the roaches were killed both in the evening and morning before we left. I know it could have been something brought in by other guests, but I never even got a response from management when I reached out.
Customer avatar
Posted by
onMarch 5, 2025
Hello Krista,

Thank you for staying at our Holiday Inn Express Houston - Galleria Area. We appreciate your loyalty as an IHG® One Rewards member and for making IHG Hotels & Resorts your travel partner.

We strive to be the best Holiday Inn Express, and our goal is to let our guests experience a relaxing time with us. I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management to address this immediately, and I'm confident they will take steps for improvement so it won't happen again.

We hope you choose IHG Hotels & Resorts for your future travels.

Sincerely,

Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Near the Grand Canyon National Park Airport (GCN), Holiday Inn Express & Suites Grand Canyon is your gateway to scenic adventure! One mile from the South Rim entrance, which is open year-round and offers spectacular views, our hotel gives easy access to attractions like the Desert View Watchtower and National Geographic IMAX Theater. Take a helicopter or airplane tour of the canyon, or opt to tour it on horseback, by jeep, or in a raft. Our front desk staff is ready to assist with tour reservations. Fuel your day with our free Express Start® Breakfast, relax in our indoor pool and whirlpool, and connect with free Wi-Fi. Unwind in spacious rooms with premium bedding and thoughtful amenities. Book with us and “Stay Smart” in the South Rim.
 
Overall
1 out of 5
1 out of 5
Misleading information on current construction on hotel
By Chris from NY
We knew the hotel was undergoing some construction and when we called ahead they informed us that it was in the dining area. when we arrived the entire hotel was in a state of construction blocking the main entrance and parking near the pool. Our room was on the 2nd floor with no elevator in the building we were in causing us to have to carry our luggage up a flight of stairs. the pool area was only accessible by walking through the grass along a construction fence. This was not a good experience and caused us to not use the pool. Would not recommend this hotel in its current state and concerning misleading information provided.
Customer avatar
Posted by
onMarch 5, 2025
Hi Chris,
We appreciate your stay at the Holiday Inn Express Grand Canyon. Thank you for being an IHG One Rewards member.
We strive to provide seamless and efficient service to ensure your stay is stress-free from check-in to check-out. I'm sorry for what happened and assure you that we are reevaluating our processes to enhance the efficiency and effectiveness of our service delivery. I shared your feedback with the hotel management. I have faith in their resolution to provide superior service.
I sent you an email to talk about this more. I hope you read it whenever you get the chance.
Sincerely,

Frenzel A.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
The newest addition to Lubbock, Holiday Inn Express & Suites Lubbock South is conveniently located in the Heart of the Panhandle, just off I27 South, Exit 1. With rich and colorful history, Lubbock has established itself as one of the top business and government locations with Texas Tech University, Siemens, UPS, Monsanto, AT&T and Ericsson in our area. There is so much to see in this “Music Crossroads of West Texas”. Some of the famous attractions are The Buddy Holly Center, National Ranching Heritage Center, Texas Tech Museum, and American Wind Power Center . There are also places like the Prairie Dog Town, Joyland Amusement Park, Cactus Theater, Buffalo Springs Lake, and Silent Wings Museum that warrant a visit. There is plenty of local dining throughout the city that you can not miss. Relax in your own elegant room featuring stylish décor and amenities, including free wireless high-speed internet access, executive desk, 32 inch flat panel TVs, and the best night’s sleep you’ve had in weeks. Start your day off on the right note with our HOT Express Start Breakfast Buffet. Enjoy a swim in our crystal-clear indoor pool/whirlpool or energize in our Fitness Center. Polish that presentation in the business center and we even have a 1000sq ft meeting room for your professional meeting. The Holiday Inn Express & Suites Lubbock South is ready with all you need to make your trip a success.
 
Overall
3 out of 5
3 out of 5
Didn’t value my membership
By Pegster from Bosque Farms, NM
When checking into the hotel clerk didn’t thank us for our membership. He was very distant and not very friendly. We usually receive a coupon for snacks or at least water. When I asked at the end of checking in we were told “Well since you used your points you don’t get anything”. When checking out we weren’t greeted just took our room keys and placed them in the express box. No thank you for staying at the hotel!
Customer avatar
Posted by
onMarch 5, 2025
Hello Pegster,

Thank you for staying at our Holiday Inn Express & Suites Lubbock South. We appreciate your loyalty as an IHG® One Rewards member and for making IHG Hotels & Resorts your travel partner.

We strive to be the best Holiday Inn Express, and our goal is to let our guests experience a relaxing time with us. I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management to address this immediately, and I'm confident they will take steps for improvement so it won't happen again.

We hope you choose IHG Hotels & Resorts for your future travels.

Sincerely,

Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
This affordable Holiday Inn Express & Suites Garland on Lake Hubbard I30 offers 98 guest rooms in the heart of Lake Ray Hubbard & Rockwall’s Harbor Entertainment District including, Sapphire Bay Resort (coming soon), Hilton Conventions and water activities. We have 1,000 sq. ft. banquet room and 480 sq. ft. conference room. Enjoy easy walking access & waterfront dining to the Flying Saucer offering 200+ global beers, TLC on the Lake with southern classics, Primo’s Tex-Mex with full bar, Hooters and Bass Pro Shop. Amenities waiting in your room, including free high-speed Wi-Fi, flat screen HDTV, microwave, mini-refrigerator, Keurig, full-length mirror, safe, and blackout shades in every room. Feel refreshed after a great night’s sleep and in the morning, enjoy our Express Start Breakfast. Our IHG hot breakfast buffet features, make-ready pancakes, cinnamon rolls, eggs, meats, fruit, dairy, juice and our 24/7 coffee bar. Reenergize with a workout in our fitness center that includes, free weights, cardio equipment and outdoor pool. Business travelers will appreciate our hotel’s proximity to Channell, SPR Packaging, Whitmore, L3, Bimbo and Pepsi. Leisure travelers will enjoy easy access on I30W to enjoy Mesquite Rodeo, Celebration Station, Devil’s Bowl Speedway, Hampton’s Convention Center and Town East Mall with 164 stores.
 
Overall
1 out of 5
1 out of 5
No good communication
By Dannie from Mississippi
The hotel has no one to accommodate me during my stay. No one answered the phone after calling several times daily . This was so frustrating to me especially when I caught covid
Customer avatar
Posted by
onMarch 5, 2025
Hi Dannie,
We appreciate your stay at the Holiday Inn Express Garland East - Lake Hubbard Interstate 30. Thank you for choosing IHG Hotels and Resorts as your travel partner.
We strive to provide seamless and efficient service to ensure your stay is stress-free from check-in to check-out. I'm sorry for what happened and assure you that we are reevaluating our processes to enhance the efficiency and effectiveness of our service delivery. I shared your feedback with the hotel management. I have faith in their resolution to provide superior service.
Your business with IHG Hotels & Resorts is appreciated. Please consider staying with us again to regain your confidence.
Sincerely,

Frenzel A.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
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