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Welcome to the Holiday Inn Express® and Suites in Pasadena, Texas. Families and business travelers alike will enjoy our Smart choice Holiday Inn Express® and Suites Pasadena hotel. Everything is better in Texas, and our 100% smoke-free hotel in Pasadena boasts some of the smart essentials in the area. Families can appreciate the close proximity of our hotel to nearby Texas attractions, including the Pasadena Convention Center, Ellington Field, Houston Space Center, Discovery Green. Houston is just a short drive away, as is Kemah Boardwalk and the Heritage Society. For business travelers, our hotel is located with convenient access to Hobby Airport, Kemah, Dupont, Shell Oil and Gas, Exxon Mobil, Akzo Nobel, General Electric, Galveston, and Galveston Cruises. Located just off of Sam Houston /Beltway 8, you'll find quick access to everywhere in Houston. Unlike other hotels in Pasadena, TX, we are proud to provide smart essentials, which include free high-speed wireless internet access, a business center, three meeting rooms and full size fitness center. We encourage you to take advantage of the outdoor pool and whirlpool during your visit. Our complimentary, Express Start™ breakfast bar is also offered every morning for your convenience. Book your reservations at our non-smoking hotel today and enjoy our great deals and rates for our Smart travelers.
 
Overall
2 out of 5
2 out of 5
Room Review
By Ronald from Lumberton, TX
I stayed two nights. The second day my room was not cleaned. When I asked why, the guy said; "oh I'm sorry, we clean rooms every other day." Seriously! I have never stayed in a hotel where they cleaned rooms every other day. I mean, what am I paying for? I won't stay here again.
Customer avatar
Posted by
onMarch 5, 2025
Hello Ronald,
I welcome your thoughts, and we are grateful you chose to stay at our Holiday Inn Express And Suites Houston East - Pasadena, where our guest's needs matter most. We value you as an IHG® One Rewards member and your loyalty to our brands.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
0points
0of 0voted this comment as helpful.
 
The Hotel Indigo Birmingham is located in a landmark Art Deco style building dating from the early 1930s in the city's historic Five Points South neighborhood. The hotel is situated in the booming and vibrant town of Birmingham near UAB. Hotel Indigo is set in the lively and roaring entertainment district of Birmingham, reminiscent of Bourbon street. Originally designed for medical offices and across from the first apothecary in Birmingham, the building became a hotel in the 1980s, but still retains its original medical insignia etched above the elevator doors. The hotel's design acknowledges the building's rich history, while incorporating modern amenities, like hardwood floors, spa inspired showers, luxury bath amenities and linens. We are also adding some exciting and tasty options to an area already known as one of the city's premier dining and entertainment districts. The Rx Lounge pays homage to the medical apothecary theme and provides prescriptions in the form of food and beverage.
 
Overall
1 out of 5
1 out of 5
Dirtiest IHG I have visited
By LRCG from US
Wasn’t not clean. Room was very loud (not including city noise which I expected). Room was hot. Temp is only controlled by front seat but thermostat reading never changed after requesting it be cooler. Was loyal IHG for many years but quality across the board seems to be declining. This was my sign to switch hotel chains. ️
Customer avatar
Posted by
onMarch 5, 2025
Hi LRCG,
Thank you for your recent stay at the Hotel Indigo Birmingham Five Points South - UAB. We appreciate you as one of our IHG® One Rewards members.
Our goal is to offer our guests a relaxing stay experience. I'm sorry we missed the mark on this occasion. I’ve passed along your feedback to the hotel management team. I’m confident they’ll review the concern you raised and make the needed improvements. In line with this, I also sent you an email.
We hope we see you again soon in your travels, and make your stay better than this last one!
Many thanks,
Jonathan A
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
McComb, Mississippi hotel boasts comfort and convenience. Welcome to the Holiday Inn Express Hotel in McComb, MS , next to the Edgewood Mall. Our thoughtful amenities and premiere location make us the Simply Smart choice for your McComb, Mississippi hotel needs. Families looking for lodging in McComb, MS will love staying at our hotel, located just off I-55. We are convenient to many attractions in the McComb area, including the Bogue Chitto Water Park, Percy Quin State Park, Dixie Springs Lake and the Holmesville historic area. Other nearby activities include the Quail Hollow Golf Course, the Pike County Speedway and the McComb Railroad Museum. Business travelers will be impressed by the comfort of accommodations. We are close to the Mississippi Cancer Institute, SW Mississippi Regional Medical Center and Beacham Memorial Hospital. In addition, we provide a business center with computer access, fax machine, copier, printer and free high-speed Internet access. Don't settle for cheap lodging in McComb, MS. Instead, stay with us and enjoy amenities that include a modern fitness center, an outdoor swimming pool and a complimentary hot breakfast bar. Come enjoy our Manager's reception Monday thru Thursday from 6:00pm to 8:00pm. We provide complimentary choices from 4 bottle beers, wine and crackers, and soft drinks. We also have some appetizers for you to snack on while you relax in our great room.
 
Overall
3 out of 5
3 out of 5
Noisy Lots of road noise
By #1234 from Mi
Noisy (lots of road noise. (next to hi way)
The room next to me was playing music all night
the room next to me I could smell smoke (it was coming under my door)
Customer avatar
Posted by
onMarch 5, 2025
Hello #1234,
I welcome your thoughts, and we are grateful you chose to stay at our Holiday Inn Express And Suites Houston East - Pasadena, where our guest's needs matter most. We value you as an IHG® One Rewards Diamond Elite member and your loyalty to our brands since 2013.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
0points
0of 0voted this comment as helpful.
 
Enjoy our beautiful Virginia Beach Hotel located near Town Center, situated along the Atlantic Ocean, in the popular city of Virginia Beach in the Hampton Roads area. The Candlewood Suites, Virginia Beach - Norfolk hotel is conveniently located near Town Center, making us the perfect choice for both business and leisure travelers. We have a 24-hour Business Center to help you keep in touch, free Wi-Fi access is provided in all of the hotel's suites. In Virginia Beach, our hotel is also just minutes from top companies like Northrop Grumman, Lockheed Martin and General Dynamics. You'll find plenty of things to fill your free time in Virginia Beach. The hotel is within walking distance of the exciting Virginia Beach Town Center, where you can find a variety of shops, restaurants and bars. We're just a 10-minute drive from the beach, and you don't want to miss visiting the nearby Virginia Aquarium. If you're looking to take a day trip, Busch Gardens and historic Colonial Williamsburg are just a short drive away. When it comes to hotels in Virginia Beach, VA, we've got everything you need for a memorable trip. Take advantage of the great amenities like free guest laundry facilities, an outdoor grilling area and a 24-hour Fitness Center, we are also 100% smoke free. Visit the Candlewood Cupboard for snacks, meals and sundry items. We look forward to welcoming you to our Virginia Beach hotel!
 
Overall
1 out of 5
1 out of 5
Front desk staff rude and unprofessional
By Josie
The females at the front desk were ride and unprofessional including the female manager that allowed and condoned that behavior. When I told them I was going to contact IHG compline, they backfired by sending an email to my company that does my booking saying I was not welcome back.. we had 6 rooms there twice a year..(The crew that also had problems with them all decided, there's better stays in the area then to be facing rude and unprofessional staff for 2 weeks again. BESIDES THERE'S MARIJUANA SMOKING AROUND THERE AT NIGHT.
Customer avatar
Posted by
onMarch 5, 2025
Hi Josie,
Thank you for your recent stay at the Candlewood Suites Virginia Beach Town Center. We appreciate you as one of our loyal IHG® One Rewards Platinum Elite members.
We are committed to ensuring our guests enjoy a comfortable stay with great value. I'm sorry for what happened. I have shared your comments with the hotel management team. I'm certain that they'll look into addressing the issues you raised. I also sent you an email to follow up.
We hope to see you soon in your travels, and we'll do our best to serve you better next time!
Many thanks,
Jonathan A
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Come and relax at the Holiday Inn Express & Suites in Mobile - Saraland near Mobile, Alabama. Our modern hotel is in the perfect location to reach all the major cities along the Gulf Coast. Families looking for lodging near Mobile, AL will love staying at our hotel, located just off I-65 in Saraland. Our hotel is convenient to numerous local attractions, including the Mobile Historic District, Hank Aaron Stadium, the IMAX Dome Theatre and the Battleship USS Alabama. Other nearby attractions include the Robert Trent Jones Golf Trail, Bienville Square and shopping at the Colonial Mall Bel Air. Business travelers will be impressed by the comfort of our Mobile, Alabama accommodations. Situated in the suburban area of Saraland, our hotel offers you easy access to local companies, such as Shell Chemicals, Alabama Power, ThyssenKrupp and Arcelor Mittal. . Our hotel features a 24-hour business center and an intimate event space that is ideal for small corporate meetings or social events. When you stay with us, you can enjoy our hotel's other amenities, including an Outdoor Pool, 24-Hour Fitness Center, Express Market and Complimentary HOT Breakfast each morning. Book your reservation now to take advantage of our Mobile, Alabama hotel's great deals and rates.
 
Overall
2 out of 5
2 out of 5
More Cons than Pros on this visit
By Ethomaswh from Arkansas
Heat did not work first night, beds were never made, amenities were never replaced, trash bins never emptied, had to request. Had to ask for towels, not put on racks, left on sink, coffee never replaced. Had to ask for replacement body wash which was empty. Honestly don’t know if they ever came into the room without us requesting. Is this a new policy?
Overall the rooms and common areas were clean and comfortable. Front desk employees were friendly. Over $500 for three night stay.
Don’t know if we will stay here on next trip.
Customer avatar
Posted by
onMarch 5, 2025
Hello Ethomaswh,
Thank you for your stay at the Holiday Inn Express & Suites Mobile/Saraland. We sincerely appreciate you as one of our IHG® One Rewards members.
We want our guests to relax, and enjoy the simple pleasures. I'm sorry your stay didn't cut it due to the issues you faced. I have shared your comments with the hotel management team. I'm certain that they'll look into addressing the issues you raised so they won't occur again.
We do hope for another chance to provide you with a truly seamless experience!
Many thanks,
Jonathan A
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Just two minutes' walk from the heart of Essen, Holiday Inn® Essen – City Centre is around the corner from the Limbecker Platz shopping mall. A five-minute walk away, Berliner Platz subway stop is two stops from Essen HBF station, served by regional, InterCity Express and InterCity trains. The hotel is a five-minute drive from the A40 motorway and 25 from Düsseldorf International Airport. Also, you are just a 10-minute drive from Messe Essen trade fairs. A short drive gets you to Museum Folkwang, with its expansive modern art collections. The monumental Zollverein complex, a former colliery 15 minutes' drive from the hotel, explore Germany's mining industry. Host events for up to 99 guests in the hotel's five naturally lit conference rooms. There's free WiFi throughout the hotel and on-site parking is available for a fee. Enjoy restful nights in the spacious rooms, some with sofa beds ideal for children – and kids stay and eat free. Begin your day with a generous breakfast and, later, dine on German and international cuisine in the hotel's modern restaurant or out on the terrace. Work out in the mini-gym or unwind in the sauna before relaxing with a drink in the lobby bar.
 
Overall
3 out of 5
3 out of 5
Dirty carpets in the room and on the hallway
By Clean77 from Cluj-Napoca
Bad sound insulation, dirty carpets in the room and on the 4th floor.
The only plus is that they offer access to the gym across the road which is 24h open.
Customer avatar
Posted by
onMarch 5, 2025
Hi Clean77,
Thank you for your recent stay at the Holiday Inn Essen - City Centre. We appreciate you as one of our IHG® One Rewards members.
We aim to create and deliver a truly relaxing experience for our guests. I'm sorry your stay didn't cut it due to the issues you faced. I’ve passed along your feedback to the hotel management team. I’m confident they’ll review the concern you raised and make the needed improvements.
Until your next stop in the area, we hope to welcome you back!
Many thanks,
Jonathan A
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Stay at Holiday Inn Express® Van Buren, Arkansas Hotel This IHG hotel in Van Buren is situated northeast of Fort Smith and the Arkansas River and is close to a variety of attractions and corporations, perfect for business and leisure travelers alike. You're invited to stay at the best among Van Buren, AR and Ft. Smith hotels. These premier accommodations are near a many attractions, including Crawford County Speedway, Lake Fort Smith and White Rock Mountain. Our hotel's close proximity to Fort Smith grants you easy access to places like the Fort Smith Country Club, Fort Smith National Historic Site and Kay Rodgers Park. Don't settle for lesser hotels in Van Buren, Arkansas; choose our quality corporate accommodations, as we offer extra space and sophisticated conveniences, as well as a location close to local businesses. Crawford Memorial Hospital, Innovation Utility Products, Magna Form Corp and Garner Abattoir & Meat Processing are within three miles of our Van Buren, Arkansas hotel. You can enjoy a wide variety of comforts while staying in Van Buren, AR, as our hotel's amenities range from an indoor pool and a state-of-the-art Fitness Center to free high-speed, wireless Internet access. Wake up to our Express Start Breakfast Bar that features our signature cinnamon rolls and our 100% Arabica bean coffee. Our contemporary hotel in Van Buren is the practical and productive choice for your stay in the Fort Smith area.
 
Overall
3 out of 5
3 out of 5
Outdated hotel
By Corey wilson from Dallas texas
Bed was not comfortable,room was noisy could hear room next door not worth the money they ask for the rate at all,
Customer avatar
Posted by
onMarch 5, 2025
Hi Corey wilson,
Thank you for staying at the Holiday Inn Express & Suites Van Buren-Fort Smith Area. We sincerely appreciate you as one of our IHG® One Rewards members.
We aim to be a great place where our guests can rest and recharge. I'm sorry for the issues you faced during your stay. I have shared your comments with the hotel management team. I’m confident they’ll review the concerns you raised and make the needed improvements.
We do hope for another chance to provide you with a truly seamless, and positive experience!
Many thanks,
Jonathan A
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to avid hotel Traverse City in Traverse City, Michigan. Only a short drive from Apache Trout Grill, TART Trails, and local Traverse City wineries, our hotel is conveniently located whether traveling for business or leisure. At avid hotels, we understand what’s important for everyday travel. Enjoy complimentary parking, Wi-Fi, and 24/7 freshly ground bean-to-cup coffee. Find your everyday essentials at our 24-hour market. Start your mornings right with our complimentary, high-quality grab-and-go breakfast, offering a variety of options to fuel your day. Welcome to avid hotels. We focus on the essentials that make a difference. Enjoy your stay at avid hotel Traverse City in Traverse City, Michigan.
 
Overall
3 out of 5
3 out of 5
Clean rooms, poor service
By Nelso334
Good things:
- Standard IHG amenities
- Clean rooms
Bad Things:
- Despite smiling and trying to be nice, front desk manager treated me with skepticism and a frown
- I was not able to access internet because they only use last name and room number and it wasn't working. I told the manager it wasn't working,and she implied it was my fault. I tried again on my laptop and phone. She still implied it was my fault. I asked for the access code, instead of having to use last name and room number. I explained most IHG use the access code as the last name and room number is a faulty system. She ignored me. After I showed her by typing in my info it wasn't working, she took my phone in her hand, and put in the access code with out telling me what she was doing. Unacceptable. Give people the access code. You can always change it. Don't take someones phone and not tell them what you are doing. I was polite throughout all this, not angry or upset, but insistent she should swithch them over to the access code and she replied it wasn't safe (a lie as most other IHG hotels use it, I've stayed at over 50+ places).
- I asked for late check out to 2 as a platinum member. They said they couldn't do after 12. The hotel was less then half full. No reason I needed to chekc out at 12, or at least not one the manager would tell me. I asked if I could work in the loby as I had a meeting from 11-2, and she replied with skeptacism and a wishy washy answer. Why is late check out not possible if it is an IHG perk?
- Breakfast is so not great at AVID. This isn't the managers fault, but still it is such a low quality grade breakfast. It claims it's healthy, but it's a bunch of pre-packed processed options. It's not healthy, it's just cheeper.
Customer avatar
Posted by
onMarch 5, 2025
Hi Nelso334,
Thank you for staying at our avid hotel Traverse City. We truly appreciate your loyalty as one of our IHG® One Rewards Platinum Elite members.
We focus on getting the essentials right, every time for our guests. I'm sorry we missed the mark on this occasion. I have shared your concerns with the hotel management. I'm certain that they'll look into addressing the issues you raised so they won't occur again.
We hope we see you again soon in your travels, and make your stay better than this last one!
Many thanks,
Jonathan A
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
We extend a warm, South Mississippi welcome to the Holiday Inn Hattiesburg-North ! Holiday Inn Hattiesburg-North offers everything you need for a comfortable, vibrant stay in the "Hub City." We are conveniently located just across the street from Lake Terrace Convention Center , just off the intersection of I-59 and US 49, and less than 10 minutes from the Hattiesburg-Laurel Regional Airport. The hotel is a short drive from Camp Shelby Joint Forces Training Center , MS Armed Forces Museum , Forrest General Hospital , Howard Industries Technology Park, Merit Health , the University of Southern Mississippi , and William Carey University . Our guests choose our hotel because they value modern comfort with a family friendly atmosphere, corporate convenience, and a place that feels like home! With complimentary Wi-Fi, flexible meeting spaces and an on-site restaurant the Holiday Inn Hattiesburg-North has it all! Stay with us and enjoy a saltwater outdoor pool and state of the art fitness center . Then top off your stay with a gourmet burger or delicious steak from our Burger Theory Restaurant. Pamper yourself in modern rooms that are an oasis of comfort.
 
Overall
1 out of 5
1 out of 5
Nit
By Randall from Texas
Carpet worn bad , chair soiled and torn. Bed felt like it had a sink hole in it. Room just didn’t feel clean , needs updating bad. Never stay there again.
Customer avatar
Posted by
onMarch 5, 2025
Hello Randall,
Thanks for choosing Holiday Inn Hattiesburg - North for your business lodging needs and for sharing feedback. We appreciate and thank you for your loyalty as one of our IHG One Rewards members. We offer a simple and engaging place to rest. However, I am sorry for what happened during your stay. The team learned about your review. The team will make the needed improvements to deliver complete guest satisfaction.
In line with this, do know that I sent an e-mail to further reach out to you. I hope you find your way back to us should your travels bring you again to the area for a chance to make your stay better than the last.
Best,
Ronald R.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
On behalf of Holiday Inn Express and Suites Fayetteville South, we extend you a very warm welcome and are honored that you have chosen to stay with us. For your convenience, the Holiday Inn Express and Suites Fayetteville South offer several on-site amenities, such as free wireless internet access, large fitness center and complimentary hot breakfast. If you are ready to step out and explore the area, our hotel is conveniently located, within a variety of popular restaurants and attractions such as Crown Coliseum and Segra Stadium. Our staff is available to assist you 24 hours a day with directions, suggestions and any other needs you may have.
 
Overall
1 out of 5
1 out of 5
Roaches
By Thomas from Nh
Shared my room with roaches. Reported to front desk and got no apology. Just was told it would be noted. Check in was no better.
Customer avatar
Posted by
onMarch 5, 2025
Hello Thomas,
Thanks for choosing Holiday Inn Express & Suites Fayetteville South for your leisure lodging needs and for sharing feedback. We appreciate and thank you for your loyalty as one of our IHG One Rewards Silver Elite members. We offer a simple and engaging place to rest. However, I am sorry for what happened during your stay. The team learned about your review. The team will make the needed improvements to deliver complete guest satisfaction.
In line with this, do know that I sent an e-mail to further reach out to you. I hope you find your way back to us should your travels bring you again to the area for a chance to make your stay better than the last.
Best,
Ronald R.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
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