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    March 15, 2025
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Kimmerz05's Reviews
 
Nestled in the heart of St. Cloud, the newly renovated Holiday Inn & Suites in St. Cloud is your ideal retreat for relaxation with 250 well-appointed rooms and suites. Enjoy a unique dining experience at Legends Bar and Grill, featuring delicious meals and live entertainment, or grab breakfast and coffee from our onsite coffee bar now proudly serving Caribou Coffee. Energize your stay with access to five indoor pools, an arcade center, and sports facilities, including volleyball and basketball courts. Stay fit on the go in our 24-hour Fitness Center. We are just minutes away from Crossroads Mall, St Cloud State University, The Ledge Amphitheater, downtown St Cloud, and Waite Park. St. John’s University. Within a block is Walmart and Costco for the convenience of shopping. A once-in-a-lifetime event deserves a one-of-a-kind venue. Our finest conference and convention facility in St. Cloud, MN, brings you to the best location in town. With 25,000 sq ft, flexible conference space, plan your perfect event, wedding celebration, meeting, conference, or small get-together in St. Cloud. Our custom venue and custom catering catch your vibe to match your vision. Let our team help you craft your event for a huge success. We will envision your dream and turn it into reality.
 
Great amenities, Horrible management
Overall Experience 
2.0 / 5
2.0 / 5
PostedMarch 15, 2025
Customer avatar
By
fromMN
Age:35-49
Traveler Type:Leisure
Reason for Visit:Hockey Tournament
Staff and Service 
2.0 / 5
2.0 / 5
Room and Comfort 
4.0 / 5
4.0 / 5
Value 
3.0 / 5
3.0 / 5
Room Cleanliness 
4.0 / 5
4.0 / 5
Sleep Quality 
4.0 / 5
4.0 / 5
Food & Beverage 
3.0 / 5
3.0 / 5
Able to Relax 
3.0 / 5
3.0 / 5
No, I do not recommend this property.
We tried for over a month between phone calls and emails to get a block of rooms and we were unable in the end to secure a block of rooms. We eventually talked to someone who said they would give us a hospitality room for a group event for free due to the issues with getting a block of rooms. When it came time to book the hopsitality room, we once again had issues getting any communication from the person we were talking too. We ended up reaching out to directly to IHG to get any response from the hotel. We were also told originally that we could do our own pot luck, but then when it came time to book the room, they told us we couldn't do that anymore? I decided to book an extra night. When I arrived at the hotel, they didn't have anything showing I had 2 nights booked, even though I had a confirmation email. After 20+ min, they ended up having to cancel by reservation and making a new one for both nights. The original 2 nights got put under different reservations and different rooms, so we would of had to switch rooms each night. We had another family from our group do the same thing and they also had issues with check in, took them about 40 min to check in and the hotel manager had to get involved, not sure what the whole story was there. The hotel itself was amazing, with tons for the kids to do. Overall we would try to stay there again, but if we have the same issues, we won't try as hard the next time to stay there and will just go somewhere else.
Reason for Visit:Hockey Tournament
ProsAmenities
Consrecognition for ihg rewards club members, hotel management
0points
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