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- First review commentFebruary 20, 2017
- Last review commentMay 20, 2025
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InterContinental Shenzhen WECC is located in the Western Shenzhen World Exhibition & Convention Center, adjacent to the center exhibition hall. Designed to complement the world-class exhibition complex, the bespoke international luxury brand hotel offers a lavish accommodation experience for both business elites and upscale travelers alike.
Overall
4 out of 5
Great service and tasty Chinese cuisine
By Ihg_ivy
Like
1) Location
A bit far from downtown but very close to the exhibition center
2) staff in lobby ( wear in green dress) and Chinese restaurants services are great .
3) room
spacious and clean
1) Location
A bit far from downtown but very close to the exhibition center
2) staff in lobby ( wear in green dress) and Chinese restaurants services are great .
3) room
spacious and clean
Dislike
1) no greeting from front desk during check in
1) no greeting from front desk during check in
2) there’s only less than 1/3 size of bottle left of shampoo, conditioner and body soap in the bathroom .
3) the mattress are too soft
Posted byGreaterChina
onMarch 14, 2025
Thank you for bringing this to our attention. As an IHG® Platinum Ambassdor Member, we truly value your feedback. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.
Sincerely,
Vincent Qin
Guest Service Manager
Guest Service Manager
0points
0of 0voted this comment as helpful.
InterContinental Shenzhen WECC is located in the Western Shenzhen World Exhibition & Convention Center, adjacent to the center exhibition hall. Designed to complement the world-class exhibition complex, the bespoke international luxury brand hotel offers a lavish accommodation experience for both business elites and upscale travelers alike.
Overall4 out of 5
希望新团队带来的新鲜活力能够化解那一堆小糟糕。
By Holurora
from 重庆
步行前往的酒店，礼宾非常的主动的走老远过来帮我提行李，到达lobby后告知我行政楼层已经准备好可以上去办理入住了，虽然这时候才11:30酒廊还没正式运营。陪同我上去办理的是值班经理Vincent，礼貌热情专业，笑容很灿烂，有一种被视为远道而来的朋友的感觉。办理入住时没有给行政俱乐部介绍信或者任何的欢迎卡片，也许是还没有准备好。办理好了入住后便前往房间查看，正好遇到正在打扫的阿姨，看来还是为了客房做了十足的准备，领我倍感期待。
觉得疲劳便准备泡澡然后休息一下,去浴室把水放上后便去更换衣物，此时发现地毯上许多毛屑和条状物，估计是床品的一些残留，所以没太在意，去检查水温时发现浴缸里漂浮着毛发和黑色污渍的残留，所以浴缸就没办法使用，就去淋浴清洗。洗澡途中发现墙面上也残留着黑色的污渍，只能致电去寻求解决。
这种时候上午所有的愉快都已经没有了，Vincent赶到房间向我提出解决方案，我就说帮我重新给打扫一次就行了，由于疲劳便午睡去了。起床穿鞋时，又发现床垫侧面有很多的黄白色液体的残留与流过的痕迹，感到很恶心，已经没有了继续住下去的动力，给值班经理发送消息后便收拾好行李去到酒廊想办理退房。Vincent赶来酒廊并表示了歉意说会好好的安排新的房间。从香港回来之后非常疲劳，也无暇去检查新客房的好坏只想休息结束糟糕的一天，值班经理安排的泡泡浴很解乏，之后调暗灯光准备休息，结果客房的夜灯一闪一闪的颇为灵异，便再次发消息给值班经理这个情况。解决方案就是把夜灯的电源关掉。
虽然酒店处于航线附近，但隔音效果很棒，空调也很足，所以一晚的睡眠得到了很好的保证，安静安稳。IHG的App里面这家酒店的酒廊介绍里写到了有早餐提供但实际运营时间不符合所以希望技术部门能够改善。早餐便去的一楼的全日制餐厅，出品不错，饼房的技术很在线，烘焙产品很不错，各位女士们也很有礼貌，很优秀。
行政酒廊的话，女士们挺礼貌挺耐心，餐饮出品只能说由于使用率的原因，导致了品类以及更换速度需要加强，还有就是对于穿拖鞋的一个管理需要重视，挺恶心的。
希望这个新团队能快速成长，达到洲际酒店应有的风貌吧。
觉得疲劳便准备泡澡然后休息一下,去浴室把水放上后便去更换衣物，此时发现地毯上许多毛屑和条状物，估计是床品的一些残留，所以没太在意，去检查水温时发现浴缸里漂浮着毛发和黑色污渍的残留，所以浴缸就没办法使用，就去淋浴清洗。洗澡途中发现墙面上也残留着黑色的污渍，只能致电去寻求解决。
这种时候上午所有的愉快都已经没有了，Vincent赶到房间向我提出解决方案，我就说帮我重新给打扫一次就行了，由于疲劳便午睡去了。起床穿鞋时，又发现床垫侧面有很多的黄白色液体的残留与流过的痕迹，感到很恶心，已经没有了继续住下去的动力，给值班经理发送消息后便收拾好行李去到酒廊想办理退房。Vincent赶来酒廊并表示了歉意说会好好的安排新的房间。从香港回来之后非常疲劳，也无暇去检查新客房的好坏只想休息结束糟糕的一天，值班经理安排的泡泡浴很解乏，之后调暗灯光准备休息，结果客房的夜灯一闪一闪的颇为灵异，便再次发消息给值班经理这个情况。解决方案就是把夜灯的电源关掉。
虽然酒店处于航线附近，但隔音效果很棒，空调也很足，所以一晚的睡眠得到了很好的保证，安静安稳。IHG的App里面这家酒店的酒廊介绍里写到了有早餐提供但实际运营时间不符合所以希望技术部门能够改善。早餐便去的一楼的全日制餐厅，出品不错，饼房的技术很在线，烘焙产品很不错，各位女士们也很有礼貌，很优秀。
行政酒廊的话，女士们挺礼貌挺耐心，餐饮出品只能说由于使用率的原因，导致了品类以及更换速度需要加强，还有就是对于穿拖鞋的一个管理需要重视，挺恶心的。
希望这个新团队能快速成长，达到洲际酒店应有的风貌吧。
Posted byGreaterChina
onMarch 14, 2025
感谢您坦诚的评价。作为IHG®优悦会钻石大使会员，我们非常重视您的反馈。针对您此次住宿体验未达到您的期望，我们对此深感抱歉。我们非常感谢您给出的评价，我们会与我们的团队分享这些信息，以便对服务做出改进。我们诚挚期望未来能有机会欢迎您再次光临我们的酒店，以便让我们为您奉上更好的服务。
诚挚的
宾客服务经理团队
宾客服务经理团队
0points
0of 0voted this comment as helpful.
InterContinental Shenzhen WECC is located in the Western Shenzhen World Exhibition & Convention Center, adjacent to the center exhibition hall. Designed to complement the world-class exhibition complex, the bespoke international luxury brand hotel offers a lavish accommodation experience for both business elites and upscale travelers alike.
Overall3 out of 5
Excellent Hardware but ..............
By Noah
from Vancouver
Excellent Hardware, Comfortable Bedding, Close to the airport. Beautiful restaurant
But........
Many staff are just looking at their cell phones.
Many staff don't speak English, so there are a lot of difficulties in communication.
Many staff are just looking at their cell phones.
Many staff don't speak English, so there are a lot of difficulties in communication.
Posted byGreaterChina
onMarch 14, 2025
Thank you for bringing this to our attention. As an IHG® Platinum Ambassdor Member, we truly value your feedback. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.
Sincerely,
Vincent Qin
Guest Service Manager
Guest Service Manager
0points
0of 0voted this comment as helpful.
InterContinental Shenzhen WECC is located in the Western Shenzhen World Exhibition & Convention Center, adjacent to the center exhibition hall. Designed to complement the world-class exhibition complex, the bespoke international luxury brand hotel offers a lavish accommodation experience for both business elites and upscale travelers alike.
Overall3 out of 5
Proposed Improvements
By YP AY
from hkg
we booked 1 King Classic and thanks for your upgrade to 1 King Classic Lounge Access.
However, we were so disappointed when we made clarification with your reception staff.
1) the upgraded room floor area was 50 sq. meters that was the same si1ze we booked,
2) your reception refused to call senior staff to assist.
3) the room i booked included complimentary beverage but the upgraded room needed a charge,
4) the upgraded room - Lounge Access was a false and misleading statement. I was so delighted when I shared this information with my husband. I was so disappointed when you staff advised me that I need to pay to again access to the lounge..
4) it would be embarrassing had I denied lounge access at the lounge door steps
B) care less staff
1) i advised reception to have late check out on 28 April but the key was failed to open the door when I return with heavy objects at around 2 pm. I needed to take lift to lobby to rectify the key . However, the replaced key fail to open the door again and I need to go to reception again. It was a frustrated experience.
2) when your staff advised me that the key failure was due to improper locking of the door that made me frustrated.
2) your reception refused to call senior staff to assist.
3) the room i booked included complimentary beverage but the upgraded room needed a charge,
4) the upgraded room - Lounge Access was a false and misleading statement. I was so delighted when I shared this information with my husband. I was so disappointed when you staff advised me that I need to pay to again access to the lounge..
4) it would be embarrassing had I denied lounge access at the lounge door steps
B) care less staff
1) i advised reception to have late check out on 28 April but the key was failed to open the door when I return with heavy objects at around 2 pm. I needed to take lift to lobby to rectify the key . However, the replaced key fail to open the door again and I need to go to reception again. It was a frustrated experience.
2) when your staff advised me that the key failure was due to improper locking of the door that made me frustrated.
Proposed Improvements
A) Critically review management system
1) the upgrade arrangement fails to attend details that required immediate attention
2) the communication between front line staff and management should be enhanced so that management could step in to assist.
3) arrange a standard practice to ensure the room key could entertain late check out
B,) to include loyalty of members to access your esteemed lounge so that your esteemed hotel will be the first choices.
1) the upgrade arrangement fails to attend details that required immediate attention
2) the communication between front line staff and management should be enhanced so that management could step in to assist.
3) arrange a standard practice to ensure the room key could entertain late check out
B,) to include loyalty of members to access your esteemed lounge so that your esteemed hotel will be the first choices.
Posted byGreaterChina
onMarch 14, 2025
Thank you for bringing this to our attention. As an IHG® Diamond Ambassador Member, we truly value your feedback. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.
Sincerely,
Guest Service Team
0points
0of 0voted this comment as helpful.
InterContinental Shenzhen WECC is located in the Western Shenzhen World Exhibition & Convention Center, adjacent to the center exhibition hall. Designed to complement the world-class exhibition complex, the bespoke international luxury brand hotel offers a lavish accommodation experience for both business elites and upscale travelers alike.
Overall2 out of 5
Not pleasant checkin experience
By Laila
from Shanghai
Arrived late 11 p.m, I kindly asked for any room upgrade. But before any response given by the receptionist I asked for the favor, another one rudely stopped her from saying anything to me and interrupted our talk with a wired look and asked if I was willing to pay for it.
Posted byGreaterChina
onMarch 14, 2025
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.
Sincerely,
Vincent Qin
Guest Service Manager
Guest Service Manager
0points
0of 0voted this comment as helpful.
Guangzhou Panyu, a city where history intertwines with modernity, exudes the charm of Lingnan culture. Here, you can immerse yourself in the antiquity of Shawan Ancient Town, and indulge in the thrilling adventures of Chimelong Paradise. Strolling through the beautiful Panyu, you'll feel the vibrancy and tranquility of this city, savoring the charm of the Lingnan water villages, making your journey brim with surprises and moments of awe.
Holiday Inn Express Guangzhou Panyu Dashi is adjacent to Exit C of Dashi Station of Metro Line 3,Downstairs, you will find Cotti Coffee, McDonald's. Providing direct access to the commercial center, transportation hub, and Cantonese scenery on the north-south axis of Guangzhou. It's approximately 54 kilometers away from Guangzhou Baiyun International Airport,12 kilometers away from Guangzhou South Railway Station,12 kilometers away from Guangzhou Tower and the Pearl River New Town,18 kilometers away from Guangzhou East Railway Station, and 16 kilometers away from Pazhou Exhibition Hall of the Canton Fair, providing convenient choices for your travel. Around the hotel, you can visit attractions such as Chimelong Paradise, Wildlife World, Water Park, and International Circus, experiencing thrills and entertainment and Sihai cheng Dinosaur Park to experience excitement and fun. Be it for vacation or work, make Holiday Inn Express Guangzhou Panyu Dashi become the ideal choice for your visit to Panyu.
Overall1 out of 5
My IHG account was being hacked in during my stay
By HappyID
The female manager is dangerous. She hacked into my IHG account and tried to change my address and phone number after I made a complaint about one of the waitress from the restaurant. The hotel WIFI did not allow to access gmail so I did not find out that after a week later. There were 2 confirmation emails sent to my gmail and stated that my address and phone were successfully updated, which I never did. These changed were made right after I made the complaint during my stay in this hotel. I called IHG immediately on 03/11/2025 and reported the fraud, and the representative told me that they could see the user ID who accessed my account and they would investigate it. Now I feel very insecure with my IHG account.
Posted byGreaterChina
onMarch 14, 2025
Dear Guest, Thank you for your feedback.
We apologise for any inconvenience caused by the attitude of the service staff. We will increase training and supervision in the future to ensure guests have a pleasant stay.
We are very sorry to hear that your membership details were changed without your permission, causing you inconvenience. The hotel takes this matter very seriously and has conducted a thorough investigation.
We would like to explain that the hotel is unable to unilaterally change guest account details. The phone number and email address associated with your membership are securely linked to the system and can be confirmed through the Member Centre. If you require further assistance in resolving this issue, please do not hesitate to contact the hotel. We will be happy to assist you.
We look forward to your next stay and will strive to provide you with an excellent experience.
Yours sincerely, IHG Social Listening Team
We apologise for any inconvenience caused by the attitude of the service staff. We will increase training and supervision in the future to ensure guests have a pleasant stay.
We are very sorry to hear that your membership details were changed without your permission, causing you inconvenience. The hotel takes this matter very seriously and has conducted a thorough investigation.
We would like to explain that the hotel is unable to unilaterally change guest account details. The phone number and email address associated with your membership are securely linked to the system and can be confirmed through the Member Centre. If you require further assistance in resolving this issue, please do not hesitate to contact the hotel. We will be happy to assist you.
We look forward to your next stay and will strive to provide you with an excellent experience.
Yours sincerely, IHG Social Listening Team
0points
0of 0voted this comment as helpful.
InterContinental Shenzhen WECC is located in the Western Shenzhen World Exhibition & Convention Center, adjacent to the center exhibition hall. Designed to complement the world-class exhibition complex, the bespoke international luxury brand hotel offers a lavish accommodation experience for both business elites and upscale travelers alike.
Overall5 out of 5
.
By X x x x x
from Shenzhen
good good good good good good good good good good good good good good good good
Posted byGreaterChina
onMarch 15, 2025
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Sincerely
Jason Guo
Guest Service Manager
Guest Service Manager
0points
0of 0voted this comment as helpful.
InterContinental Shenzhen WECC is located in the Western Shenzhen World Exhibition & Convention Center, adjacent to the center exhibition hall. Designed to complement the world-class exhibition complex, the bespoke international luxury brand hotel offers a lavish accommodation experience for both business elites and upscale travelers alike.
Overall5 out of 5
A great stay with IC
By EECarrie
from Hong Kong
I had a wonderful experience here!
we were satisfied with everything else. We are looking forward to stay again .
we were satisfied with everything else. We are looking forward to stay again .
Posted byGreaterChina
onMarch 15, 2025
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Sincerely
Jason Guo
Guest Service Manager
Guest Service Manager
0points
0of 0voted this comment as helpful.
InterContinental Shenzhen WECC is located in the Western Shenzhen World Exhibition & Convention Center, adjacent to the center exhibition hall. Designed to complement the world-class exhibition complex, the bespoke international luxury brand hotel offers a lavish accommodation experience for both business elites and upscale travelers alike.
Overall5 out of 5
很棒的入住體驗
By lilithlilith
from 台灣
在上個月入住的,原本是只有預定一天,後來入住感覺真的挺不錯的,又多預訂了一天,
每個員工都很親切的,環境也都挺好的,
重點還是很挑高的,完全不會有壓迫感,
用早點也是挺多可以選擇的,幾乎都挺好吃的
每個員工都很親切的,環境也都挺好的,
重點還是很挑高的,完全不會有壓迫感,
用早點也是挺多可以選擇的,幾乎都挺好吃的
Posted byGreaterChina
onMarch 15, 2025
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Sincerely
Jason Guo
Guest Service Manager
Guest Service Manager
0points
0of 0voted this comment as helpful.
InterContinental Shenzhen WECC is located in the Western Shenzhen World Exhibition & Convention Center, adjacent to the center exhibition hall. Designed to complement the world-class exhibition complex, the bespoke international luxury brand hotel offers a lavish accommodation experience for both business elites and upscale travelers alike.
Overall5 out of 5
The third intercontinental hotel in Shenzhen with excellent service
By GT FAN
from SHENZHEN
Not long after the hotel opened, the lobby was tall and spacious. The front desk had a gentle and attractive appearance, and the dining and decoration were great. During breakfast, there was a special area for Diamond Card members, and the closing speed was fast. Overall, the service was very good
Posted byGreaterChina
onMarch 15, 2025
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Sincerely
Jason Guo
Guest Service Manager
Guest Service Manager
0points
0of 0voted this comment as helpful.
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