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- First review commentFebruary 20, 2017
- Last review commentMay 15, 2025
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GreaterChina's Reviews
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•HUALUXE® Hotels and Resorts is an international upscale hotel brand especially tailored for Chinese consumers. At HUALUXE®, the essence of traditional Chinese culture is upheld, and we cater for the dining and socialising needs of the Chinese Business Elite. Exhibiting the Art of Chinese Hospitality that revolves around ‘eat’ and ‘meet’, we provide personalised services and unique spaces for social interactions.
•HUALUXE Shanghai Twelve At Hengshan has an array of first-rate dining options. From the delicate dishes in Cai Feng Lou Chinese restaurant, the tasteful fusion of western and Chinese food in Xianyan All Day Dining restaurant, to our signature late-night supper noodle bar, there is something to delight the most discriminating palate.
•HUALUXE Shanghai Twelve At Hengshan understands the need for Chinese business entertainment. We offer a range of public and private spaces that fulfil our guests’ needs for business and social gatherings, including LUXE Tea and Cai Feng Lou private dining rooms.
•The hotel is conveniently located on Hengshan Road in Xuhui District. It is 18km away from Shanghai Hongqiao Airport and close to popular destinations such as Xintiandi, Tian Zi Fang, and the Xujiahui Business District. The proximity to Hengshan Road metro station and the readily available taxis make for easy access to other parts of the city.
•HUALUXE Shanghai Twelve At Hengshan is your top choice for high-end business entertainments and social gatherings in Shanghai.
Overall
3 out of 5
Disappointed stay
By YC Tham
Everything was fine from the beginning. I managed to get a room with early check-in but the bad thing happened at late night when I was going for bed. A strong smoking smell came to my room and affected the quality of sleep on the night. Despite the front desk sent an air purifier machine to my room but it took time to get rid of the smell. Not a happy stay.
Posted byGreaterChina
onApril 3, 2025
Dear Tham YC，
Warmest greetings from HUALUXE Shanghai Twelve at Hengshan!
I would like to thank you for taking the time to share your comments for us about your recent stay. The Guest Services Manager and I are investigating to see what went wrong and how to prevent the same situation from happening again.
Please accept our sincere apologies for the inconvenience. We do regret that our service did not meet your expectations, however will continually strive to make improvements and hope that we can continue to serve our loyalty guest with the high quality that we aim to carry.
Meanwhile, we would like to offer you a courtyard suite upgrade with 2 person breakfast to recovery this unsatisfied experience to show our good gesture next time visit.
Meanwhile, we would like to offer you a courtyard suite upgrade with 2 person breakfast to recovery this unsatisfied experience to show our good gesture next time visit.
Best Regards
Gigi Zhu
Front Office Manager
gigi.zhu1@ihg.com
Front Office Manager
gigi.zhu1@ihg.com
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HUALUXE Hotels and Resorts is a premium international hotel brand created by IHG expressly for Chinese Business Elite customers. The HUALUXE brand draws inspiration from local traditional cultural elements and interprets them with contemporary design.
HUALUXE Shenzhen Bao’an exquisitely integrates the serene beauty of ancestral temple architecture, the natural tranquillity of mangroves, the craftsmanship of Intangible Cultural Heritage fish lantern weaving, the culinary refinement of Poon Choi and the graceful gathering of fish dragon blessings, culminating in the "HUALUXE Five Beauties".
Guests can savor the authentic Cantonese cuisine at Cai Feng Lou Chinese Restaurant, indulge in the immersive Chinese cultural experience of LUXE Tea, and explore diverse dining options from seasonal dishes at Xian Yan All Day Dining Restaurant to traditional midnight snacks at noodle bar Mian+. With 1,100 square meters of banquet space, the hotel caters to all your social and meeting needs.
Located in Bao’an district, the hotel offers an easy access to the airport, convention and exhibition Centre and popular attractions. Our strategic position within the one-hour business circle of Hong Kong and other major cities in the Greater Bay Area ensures a distinctive stay experience for business travelers, leisure and meeting guests.
Overall1 out of 5
Too many problems!
By Hanami
from KL
Positive:
1) Very nice design - but very impractical
2) Nice breakfast restaurant - but food quality is below street food outside
Negative:
1) My reservation from the hotel confirmation was for THREE ADULTS and I specifically asked an extra rollaway bed (there was no mention of any additional charge as well so I assume all was well and no problem). However, when I checked in , I was told there is no space available for an extra bed in the room. Why would a hotel accept a reservation for three adults and when I checked in, I was told there is no space for the third person? Besides, the twin bed was so small it could hardly sleep one person! The third adult in our party had to sleep at the sofa with legs dangling and he could hardly sleep at all because the hotel made a reservation mistake!
2) There is no signage leading to the drop off point of the hotel - TWICE - when I arrived, the Didi driver was confused and I had to asked him to figure out the drop off point after turning round and round of the property. Second time was worse - the Didi driver could not enter the long drive way to the hotel lobby and I had to DRAG MY LUGGAGE TO THE MAIN ROAD (with the hotel staff looking at us not offering helps) as there is NO SIGNAGE AS TO HOW TO GO TO THE DROP OFF POINT!
3) At the check in counters, there was absolutely no seating for my family members to wait - they had to stand while waiting for me to check in and check out. There was a seating but it was meant for "VIP ONLY". And at the point of my checking in and out , there was no other people and your staff REFUSED TO LET MY FAMILY SIT - AS THE SEATS WERE RESERVED FOR VIP ONLY! What kind of hotel is this? You provide space for seating for VIP that are non existent? Meanwhile a real customer was treated badly and had to stand while waiting for check in and check out?
4) Food at breakfast was below par - you may do better hiring chefs from street food store to cook - eg. the buns texture was bad, vegetables were soggy, bread was left there for at least a day as they were dry and hard!
5) Bedroom carpets are dirty and had dust everywhere, you need to make sure your housekeeping vacuum the carpets properly - considering this is a new hotel, the upkeep is very poor
1) Very nice design - but very impractical
2) Nice breakfast restaurant - but food quality is below street food outside
Negative:
1) My reservation from the hotel confirmation was for THREE ADULTS and I specifically asked an extra rollaway bed (there was no mention of any additional charge as well so I assume all was well and no problem). However, when I checked in , I was told there is no space available for an extra bed in the room. Why would a hotel accept a reservation for three adults and when I checked in, I was told there is no space for the third person? Besides, the twin bed was so small it could hardly sleep one person! The third adult in our party had to sleep at the sofa with legs dangling and he could hardly sleep at all because the hotel made a reservation mistake!
2) There is no signage leading to the drop off point of the hotel - TWICE - when I arrived, the Didi driver was confused and I had to asked him to figure out the drop off point after turning round and round of the property. Second time was worse - the Didi driver could not enter the long drive way to the hotel lobby and I had to DRAG MY LUGGAGE TO THE MAIN ROAD (with the hotel staff looking at us not offering helps) as there is NO SIGNAGE AS TO HOW TO GO TO THE DROP OFF POINT!
3) At the check in counters, there was absolutely no seating for my family members to wait - they had to stand while waiting for me to check in and check out. There was a seating but it was meant for "VIP ONLY". And at the point of my checking in and out , there was no other people and your staff REFUSED TO LET MY FAMILY SIT - AS THE SEATS WERE RESERVED FOR VIP ONLY! What kind of hotel is this? You provide space for seating for VIP that are non existent? Meanwhile a real customer was treated badly and had to stand while waiting for check in and check out?
4) Food at breakfast was below par - you may do better hiring chefs from street food store to cook - eg. the buns texture was bad, vegetables were soggy, bread was left there for at least a day as they were dry and hard!
5) Bedroom carpets are dirty and had dust everywhere, you need to make sure your housekeeping vacuum the carpets properly - considering this is a new hotel, the upkeep is very poor
Posted byGreaterChina
onApril 3, 2025
Dear Mr. Chan,
Thank you so much for your review of our hotel. We appreciate your loyalty as an Platinum Elite IHG® Rewards Club member.
We apologize for your bad stay experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Again, thank you for choosing HUALUXE, and if I can be of assistance to you, please contact me directly at 0755-27896666 or angie.chen@ihg.com.
Sincerely,
Angie Chen
Hotel General Manager
angie.chen@ihg.com
Angie Chen
Hotel General Manager
angie.chen@ihg.com
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As part of the gateway to Shenzhen High-Tech Park, the hotel is seamlessly connected to the Metro Line 1 Shenzhen University Station. All rooms and suites are spacious, elegantly designed, and well-equipped with floor-to-ceiling windows, you will enjoy working hard or simply sitting leisurely here. Flexible event space and different styles of restaurants for your choice. We understand your need to be productive, inspired, and restored during your stay. Therefore, we offer a series of added touches designed to help you blend work and life to achieve personal and professional success.
Overall1 out of 5
Worst experience ever
By Tony
from Shanghai
I have stayed in many hotels but this was definitely the worst.
Posted byGreaterChina
onApril 3, 2025
Dear Tony,
Sorry for delaying in reply. We sincerely apologize for the issues you encountered during your stay. If you have any advice, please feel free to contact us. We will certainly take your feedback into consideration as we continually work to improve our offerings to please all our guests. We value your patronage and hope to have the opportunity to better serve you in the future and restore your confidence in our hotel.
Warm regards,
Crowne Plaza Shenzhen Nanshan Management Team
Sorry for delaying in reply. We sincerely apologize for the issues you encountered during your stay. If you have any advice, please feel free to contact us. We will certainly take your feedback into consideration as we continually work to improve our offerings to please all our guests. We value your patronage and hope to have the opportunity to better serve you in the future and restore your confidence in our hotel.
Warm regards,
Crowne Plaza Shenzhen Nanshan Management Team
0points
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As part of the gateway to Shenzhen High-Tech Park, the hotel is seamlessly connected to the Metro Line 1 Shenzhen University Station. All rooms and suites are spacious, elegantly designed, and well-equipped with floor-to-ceiling windows, you will enjoy working hard or simply sitting leisurely here. Flexible event space and different styles of restaurants for your choice. We understand your need to be productive, inspired, and restored during your stay. Therefore, we offer a series of added touches designed to help you blend work and life to achieve personal and professional success.
Overall5 out of 5
Great service and nice room
By ELli
from HK
It's my first time staying due to business.
The staff was polite and considered my needs. As my meeting was delayed, the staff, as a courtesy, offered late checkout. The breakfast items provide more variety to cater to my dietary
Posted byGreaterChina
onApril 3, 2025
Dear Elli,
Thank you for choosing Crowne Plaza Shenzhen Nanshan. We sincerely appreciate your recognition and praise. It encourages us a lot. We value your patronage and hope to have the opportunity to better serve you in the future and restore your confidence in our hotel.
Sincerely,
Shelly
Digital Manager
0755-86328888
shelly.xiao@cpshenzhennanshan.com
Shelly
Digital Manager
0755-86328888
shelly.xiao@cpshenzhennanshan.com
0points
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Dengfeng has won the titles of China's Excellent Tourist City and National Garden City.
Holiday Inn Express Dengfeng Songshan is located in the southwest corner of the intersection of Nanhuan No.1 Road and Changqing Road in Dengfeng of Zhengzhou, Henan Province. The hotel is close to the center of the scenic area. There are famous scenic spots such as Dengfeng Cultural City, Cultural Park, Sports Mansion, Songshan Shaolin Temple, etc.
The hotel also adjoins "Zhongyue Temple" and "SongYang Academy", etc. The hotel has convenient transportation and is about 4 kilometres away from the Passenger Transport Center, which can relieve the anxiety for your trip.
The hotel adopts the "new generation" design to create a shared "Great Room" integrating work, leisure and catering. During the breakfast period, you are welcome to enjoy the daily buffet breakfast with Chinese and Western dishes. In other periods, the hotel will provide you with flexible work and leisure modes, implement the spirit of satisfactory service, and meet your accommodation requirements in an all-round way.
In addition to 124rooms, the hotel also has a standard conference room with vending machine and other self-service facilities are available. All is to create quality service for you.
Be it for vacation or work, stay at Holiday Inn Express Dengfeng for your visit to Dengfeng Songshan.
Overall5 out of 5
great choice of stay when visiting shaoling temple
By BigballEarth
from LA
the location is very convenient with easy access for cars and parking. this is a brand new hotel with smart amenities. the TV wasn't working but it was quickly fixed by a staff by replacement of the data cable.
Posted byGreaterChina
onApril 3, 2025
Dear Guest, Thank you for your stay. We are ideally located and also have a free car park to ease the worries of our guests who are driving. Regarding the facilities, we will enhance the maintenance and inspection of our guest room facilities to ensure that all facilities are up to the expectation of our guests. We look forward to your next visit. IHG Social Listening Team
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Shanghai – the “Magic Capital” – is a broad-minded, fashionable city that continuously prospers without abandoning its traditional character. In the northwestern Jiading District, history remains side-by-side with a growing vitality.
Holiday Inn Express Shanghai Jiading Center is located in the heart of Huaduyi Business Square at the crossing of Huyi Highway and Chengzhong Road in Jiading, which is set catering, shopping, leisure, entertainment supporting everything. The hotel is just 2 kilometers from Jiading No. 11 Metro Station. We are some 20 kilometers from Shanghai Hongqiao International Airport, Hongqiao transportation hub and National Exhibition and Convention Center (NECC).
The hotel has 128 stylish rooms with multifunctional furniture designed to increase comfort and privacy during your stay. Rooms are fitted with power outlets and USB ports to support device usage. You’ll enjoy a comfortable bed, refreshing shower, office-style and leisure accoutrements, and a Chinese and Western-style breakfast buffet—all created to allow for an easygoing travel experience.
The hotel features a shared space we call The Great Room, which caters to today’s work-leisure lifestyle. The Great Room is equipped with wireless internet and a 24-hour self-service station where you can purchase drinks, snacks and daily necessities.
Be it for vacation or work, Holiday Inn Express Shanghai Jiading Center is the wonderful choice to make your mission simple & smart.
Overall5 out of 5
Great service, comfortable stay
By Czbayca
from San Jose, CA
Great service, nice breakfast and very clean room!
Staff all nice, pleasant and helpful!
Special thanks to Ms. Zhou, Ying who patiently help me answer many first timers’ questions and even helped me order nice food after I arrived after midnight.
Staff all nice, pleasant and helpful!
Special thanks to Ms. Zhou, Ying who patiently help me answer many first timers’ questions and even helped me order nice food after I arrived after midnight.
Posted byGreaterChina
onApril 3, 2025
Dear guest！We are truly delighted to receive your kind words and high praise for our hotel. It brings us great joy to know that you had such a wonderful experience with us, from the excellent service and delicious breakfast to the spotlessly clean room.Our staff members are committed to providing the best possible service to every guest, and it's incredibly rewarding to hear that they made a positive impression on you. Your feedback is not only a source of motivation for us but also a reminder of the importance of going the extra mile for our guests. We will continue to strive for excellence in all aspects of our service to ensure that every guest has a memorable and enjoyable stay.Once again, thank you for choosing our hotel, and we sincerely hope to welcome you back soon. If there's anything we can do to make your future visits even more comfortable and pleasant, please don't hesitate to let us know.Best regards.IHG Social Listening Team
0points
0of 0voted this comment as helpful.
Shanghai – the “Magic Capital” – is a broad-minded, fashionable city that continuously prospers without abandoning its traditional character. In the northwestern Jiading District, history remains side-by-side with a growing vitality.
Holiday Inn Express Shanghai Jiading Center is located in the heart of Huaduyi Business Square at the crossing of Huyi Highway and Chengzhong Road in Jiading, which is set catering, shopping, leisure, entertainment supporting everything. The hotel is just 2 kilometers from Jiading No. 11 Metro Station. We are some 20 kilometers from Shanghai Hongqiao International Airport, Hongqiao transportation hub and National Exhibition and Convention Center (NECC).
The hotel has 128 stylish rooms with multifunctional furniture designed to increase comfort and privacy during your stay. Rooms are fitted with power outlets and USB ports to support device usage. You’ll enjoy a comfortable bed, refreshing shower, office-style and leisure accoutrements, and a Chinese and Western-style breakfast buffet—all created to allow for an easygoing travel experience.
The hotel features a shared space we call The Great Room, which caters to today’s work-leisure lifestyle. The Great Room is equipped with wireless internet and a 24-hour self-service station where you can purchase drinks, snacks and daily necessities.
Be it for vacation or work, Holiday Inn Express Shanghai Jiading Center is the wonderful choice to make your mission simple & smart.
Overall5 out of 5
Best Stay for the Formula 1 Race
By Shihab
from Maldives
I arrived at the hotel with my sister for the Chinese Grand Prix and this was definitely the best hotel to stay at for the race.
The Staff were so helpful and friendly I honestly wanted to stay there longer.
Thank you to the amazing team for making our stay such a great experience.
Posted byGreaterChina
onApril 3, 2025
Dear guest.We are absolutely thrilled to hear that you and your sister had such an outstanding experience during your stay with us for the Chinese Grand Prix! It was an honor to be your chosen accommodation for this exciting event.As a member of the globally renowned IHG, our service staff genuinely care about every guest and provide appropriate service, committed to providing you with a warm and homely experience.Thank you again for your affirmation and encouragement. We look forward to the opportunity for you to stay at our hotel again in the future.Wishing you a pleasant journey and a smooth competition.IHG Social Listening Team
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Holiday Inn Shanghai Hongqiao Central is located at the center of Shanghai Hongqiao CBD, within 450 meters walking distance to Metro Line 2/15 Loushanguan Road Station. The hotel is in convenient proximity to Hongqiao Transportation Hub which is located in the Shanghai Hongqiao area and has easy access to the major business districts, scenic landmarks/sports, and airports. The hotel is close to the National Exhibition & Convention Center (Metro Line No. 2 direct), Shanghai Int'l Sourcing Promotion Center, Shanghai Zoo, Shanghai Changfeng Ocean World and Zhongshan Park; Hongqiao Int'l Airport & Hongqiao Railway Station (direct distance about 8 kilometers); the commercial ring of Hongqiao Art Center, NanFung Place, AsianBiz Shanghai Arch and L’Avenue.
The hotel offers 191 stylish rooms, a Chinese Restaurant - serving authentic Cantonese cuisine, a Cafe, and a Lobby Lounge, plus 3 versatile meeting rooms and various other facilities to completely accommodate guests’ needs.
Whether traveling for business or pleasure, Holiday Inn Shanghai Hongqiao Central is a good choice in Shanghai.
Overall5 out of 5
A short and comfortable stay
By MichaelX
from Austin
I checked in at midnight, and the front desk staff provided excellent service.
The overall quality of the room is good, despite its compact size. The modern design, warm ambiance, and recent decoration contribute to its comfort.
The breakfast service is ok.
The location is convenient, being within a 7-10 minute walk of the subway station. However, the surrounding area appears to be old and outdated.
The overall quality of the room is good, despite its compact size. The modern design, warm ambiance, and recent decoration contribute to its comfort.
The breakfast service is ok.
The location is convenient, being within a 7-10 minute walk of the subway station. However, the surrounding area appears to be old and outdated.
Posted byGreaterChina
onApril 3, 2025
Dear loyalty member,
Thank you for taking the time to tell us about your experience at Holiday Inn SHANGHAI HONGQIAO CENTRAL.
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at or hskp.mgr@holidayinn-shhqc.com.cn.
Sincerely,
Jasmine Zhu
hskp.mgr@holidayinn-shhqc.com.cn
Jasmine Zhu
hskp.mgr@holidayinn-shhqc.com.cn
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Crowne Plaza Foshan is located in the heart of downtown Foshan. Local attractions such as the Ancestral Temple, Lingnan Tiandi, Liangs Garden, and Cantonese Opera Museum are all within easy reach of the hotel. Crowne Plaza Foshan is only a 20-minute drive from both Guangzhou SouthRailway Station and GlCEC, a one-hour drive from Guangzhou Baiyun International Airport.
The Friendship Court, Pavilion Court, and Food Street, which are famous for their Cantonese cuisine heritage and innovative products, won two awards from the Bureau of Commerce. The Nagasaki House and the Atrium Coffee Shop buffet under the canopy make it easy to explore the colorful Lingnan culture and enjoy wonderful gourmet.
Making business travel work by bringing humanity to business travel. Traveling while working remotely fueled the growth of blended travel. Crowne Plaza Foshan is uniquely designed to accommodate. We are creating our iconic service in our name, expressing ourselves, and daring to connect with our guests.
Overall5 out of 5
Appropriate prices, delicious food, surprising upgrades
By genffrey
from Guang Dong,China
For only 300 yuan, you can have a comfortable suite, unique cuisine, prime location, and a luxurious and atmospheric state hotel. Where else can you find such a hotel
Posted byGreaterChina
onApril 3, 2025
Dear guests, thank you for choosing to stay at Crowne Plaza Foshan and sharing your experience with us. Your recognition is the greatest support and encouragement to the team of Crowne Plaza Foshan. We look forward to your next visit. Sincerely, General Manager David Feng
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Crowne Plaza Tainan situated in Anping District with rich natural environment, historical and cultural attractions. Only 20 to 40 minutes drive from Airport, Train Station and High Speed Rail Station. 5 minutes away from Taijiang National Park and Sicao Mangrove Green Tunnel; just walking distance to the famous Anping Old Fort and Anping old street. The distance to Tainan City Government and Tainan City Council is approximately 5 kilometers, which also meets the needs of corporate and business visits. The hotel architecture features a mixture of modern design and local culture. Hotel Lobby incorporates the Tainan 400th Anniversary visual featuring four standard colors: Red-Tainan Martial Temple, Blue- Blueprint Cultural & Creative Park, Orange-phoenix flower,and White-Khun-sin sand beach. This sentiment not only expresses Tainan’s confidence and pride to the world, but also conveys the expectation of where Tainan is headed in the future. Crowne Plaza Tainan will be your ideal choice among the 5-star hotels in southern Taiwan, whether it is for a holiday, business meeting, or romantic wedding.
Overall5 out of 5
服務一流很棒的體驗
By bill79
from 高雄
從行政酒廊的專員到大門旁活動櫃台的服務人員，每位工作人員都展現出滿滿的熱情與細緻的體貼，讓人倍感溫馨。酒廊的 Happy Hour 雖然熱食選擇不算多，但道道美味，達到了令人滿意的水準，讓人覺得努力升級至擁有酒廊權益是相當值得的。
此外，想建議酒廊在非 Happy Hour 或下午茶時段，能夠在現場提供的乾貨零食中增添一款簡單的堅果。目前的選擇相較之下較適合幼童，若能有更多適合成人的選項，體驗將更加完美。
房間部分，建議選擇高樓層，能夠遠眺鹽水溪的壯麗景色，視野極佳。不過，此次雖是週日入住，卻似乎適逢大型會議導致房況較滿，未能享受到會員權益的房型升等，留下了一點小小的遺憾。
Posted byGreaterChina
onApril 4, 2025
Dear Valued Guest bill79,
Thank you sincerely for taking the time to share your recent experience at Crowne Plaza Tainan. We are truly delighted to hear that our team — from the Club Lounge hosts to the concierge staff near the main entrance — made your stay feel warm and personalized with their attentive service and genuine enthusiasm.
We’re especially pleased that you found our Club Lounge’s Happy Hour offerings to be flavorful and satisfying, even if the hot food variety was modest. Your thoughtful comment that the Club Lounge access was well worth the upgrade is deeply appreciated and encouraging to our team.
Your suggestion to enhance the snack selection during non-Happy Hour periods by adding a simple adult-friendly option such as nuts is a great one. We understand that the current assortment may be more suitable for younger guests, and we’ll certainly consider your feedback as we continue to refine the lounge experience.
We regret that we were unable to provide a complimentary room upgrade on this occasion due to high occupancy related to a large event. We completely understand the importance of this benefit for our loyal IHG One Rewards members, and we hope to better fulfill this privilege during your future stays.
Thank you once again for your kind and constructive feedback. We look forward to welcoming you back soon, and to providing an even more seamless and exceptional stay.
Coco Wen
General Manager
Crowne Plaza Tainan
General Manager
Crowne Plaza Tainan
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