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HUALUXE Hotels and Resorts is a premium international hotel brand created by IHG expressly for Chinese Business Elite customers. The HUALUXE brand draws inspiration from local traditional cultural elements and interprets them with contemporary design. HUALUXE Shenzhen Bao’an exquisitely integrates the serene beauty of ancestral temple architecture, the natural tranquillity of mangroves, the craftsmanship of Intangible Cultural Heritage fish lantern weaving, the culinary refinement of Poon Choi and the graceful gathering of fish dragon blessings, culminating in the "HUALUXE Five Beauties". Guests can savor the authentic Cantonese cuisine at Cai Feng Lou Chinese Restaurant, indulge in the immersive Chinese cultural experience of LUXE Tea, and explore diverse dining options from seasonal dishes at Xian Yan All Day Dining Restaurant to traditional midnight snacks at noodle bar Mian+. With 1,100 square meters of banquet space, the hotel caters to all your social and meeting needs. Located in Bao’an district, the hotel offers an easy access to the airport, convention and exhibition Centre and popular attractions. Our strategic position within the one-hour business circle of Hong Kong and other major cities in the Greater Bay Area ensures a distinctive stay experience for business travelers, leisure and meeting guests.
 
Overall
5 out of 5
5 out of 5
nananannnananannsnsnan
By kenny from china
good feeling.arrangements sleep.eating.nice idea.I will recommend my friend to stay here.
Customer avatar
Posted by
onApril 2, 2025
Dear Kenny,
Thank you for taking the time to tell us about your experience at Hualuxe Shenzhen Bao'an.
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Again, thank you for choosing HUALUXE, and if I can be of assistance to you, please contact me directly at 0755-27896666 or angie.chen@ihg.com.
Sincerely,
Angie Chen
Hotel General Manager
angie.chen@ihg.com
0points
0of 0voted this comment as helpful.
 
HUALUXE Hotels and Resorts is a premium international hotel brand created by IHG expressly for Chinese Business Elite customers. The HUALUXE brand draws inspiration from local traditional cultural elements and interprets them with contemporary design. HUALUXE Shenzhen Bao’an exquisitely integrates the serene beauty of ancestral temple architecture, the natural tranquillity of mangroves, the craftsmanship of Intangible Cultural Heritage fish lantern weaving, the culinary refinement of Poon Choi and the graceful gathering of fish dragon blessings, culminating in the "HUALUXE Five Beauties". Guests can savor the authentic Cantonese cuisine at Cai Feng Lou Chinese Restaurant, indulge in the immersive Chinese cultural experience of LUXE Tea, and explore diverse dining options from seasonal dishes at Xian Yan All Day Dining Restaurant to traditional midnight snacks at noodle bar Mian+. With 1,100 square meters of banquet space, the hotel caters to all your social and meeting needs. Located in Bao’an district, the hotel offers an easy access to the airport, convention and exhibition Centre and popular attractions. Our strategic position within the one-hour business circle of Hong Kong and other major cities in the Greater Bay Area ensures a distinctive stay experience for business travelers, leisure and meeting guests.
 
Overall
5 out of 5
5 out of 5
Very good overall
By Wilson from Hong Kong
New hotel with contemporary designs and superb facilities. First time staying in this IHG Brand Hualuxe. I have to say a very good experience overall.
Customer avatar
Posted by
onApril 2, 2025
Dear Wilson,
Thank you for taking the time to tell us about your experience at HUALUXE SHENZHEN BAO'AN.
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Again, thank you for choosing HUALUXE, and if I can be of assistance to you, please contact me directly at 0755-27896666 or angie.chen@ihg.com.
Sincerely,
Angie Chen
Hotel General Manager
angie.chen@ihg.com
0points
0of 0voted this comment as helpful.
 
HUALUXE Hotels and Resorts is a premium international hotel brand created by IHG expressly for Chinese Business Elite customers. The HUALUXE brand draws inspiration from local traditional cultural elements and interprets them with contemporary design. HUALUXE Shenzhen Bao’an exquisitely integrates the serene beauty of ancestral temple architecture, the natural tranquillity of mangroves, the craftsmanship of Intangible Cultural Heritage fish lantern weaving, the culinary refinement of Poon Choi and the graceful gathering of fish dragon blessings, culminating in the "HUALUXE Five Beauties". Guests can savor the authentic Cantonese cuisine at Cai Feng Lou Chinese Restaurant, indulge in the immersive Chinese cultural experience of LUXE Tea, and explore diverse dining options from seasonal dishes at Xian Yan All Day Dining Restaurant to traditional midnight snacks at noodle bar Mian+. With 1,100 square meters of banquet space, the hotel caters to all your social and meeting needs. Located in Bao’an district, the hotel offers an easy access to the airport, convention and exhibition Centre and popular attractions. Our strategic position within the one-hour business circle of Hong Kong and other major cities in the Greater Bay Area ensures a distinctive stay experience for business travelers, leisure and meeting guests.
 
Overall
4 out of 5
4 out of 5
Nice
By PHAA from Taipei
Overall pretty decent hotel, staffs are super helpful and nice, the location of the hotel is a bit strange to me, pretty hard for DiDi driver to locate the main entrance lol, but overall a decent hotel, will consider re-staying here during my next trip to Shenzhen!!
Customer avatar
Posted by
onApril 2, 2025
Dear Mr. PHAA,
Thank you for taking the time to tell us about your experience at HUALUXE SHENZHEN BAO'AN.
Please know that your feedback is extremely valuable to us. The DiDi driver hard to locate the entrance issue which as your feedback we will report to relevant apartment, guest feedback help us to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Again, thank you for choosing HUALUXE, and if I can be of assistance to you, please contact me directly at 0755-27896666 or angie.chen@ihg.com.
Sincerely,
Angie Chen
Hotel General Manager
angie.chen@ihg.com
0points
0of 0voted this comment as helpful.
 
HUALUXE Hotels and Resorts is a premium international hotel brand created by IHG expressly for Chinese Business Elite customers. The HUALUXE brand draws inspiration from local traditional cultural elements and interprets them with contemporary design. HUALUXE Shenzhen Bao’an exquisitely integrates the serene beauty of ancestral temple architecture, the natural tranquillity of mangroves, the craftsmanship of Intangible Cultural Heritage fish lantern weaving, the culinary refinement of Poon Choi and the graceful gathering of fish dragon blessings, culminating in the "HUALUXE Five Beauties". Guests can savor the authentic Cantonese cuisine at Cai Feng Lou Chinese Restaurant, indulge in the immersive Chinese cultural experience of LUXE Tea, and explore diverse dining options from seasonal dishes at Xian Yan All Day Dining Restaurant to traditional midnight snacks at noodle bar Mian+. With 1,100 square meters of banquet space, the hotel caters to all your social and meeting needs. Located in Bao’an district, the hotel offers an easy access to the airport, convention and exhibition Centre and popular attractions. Our strategic position within the one-hour business circle of Hong Kong and other major cities in the Greater Bay Area ensures a distinctive stay experience for business travelers, leisure and meeting guests.
 
Overall
5 out of 5
5 out of 5
Great stay, great staff, great food
By Nicolalose from Shanghai
I was there for a short trip. The hotel is located not far from the airport. There's no attraction or major scenery nearby from what I saw.
Except for this, everything was spot on. It's a new hotel and the facilities are all new and clean. I could almost smell a scent of painting in my room but it's ok. People allergic to might wait for a few months before booking there.
The breakfast was superb. There were so many choices. Food was fresh. It's one of the best buffet I had in China.
I used the swimming pool. It opens at 6:00 AM which is great for an early start. I was alone at 7AM for my one hour session.
The bed was very comfy. I like the fact there was not one but two small sofas in the room adjacent to the bed. I can clearly see myself with my two little daughters in one of these rooms (11th floor).
Check-in, check-out was a bliss. The decoration inside the lobby was modern and conceptual art.
The only downside was that there was no in-room dining menu in the room. I asked the reception and they told me they were not printed yet. As I arrived very late the first night, I ordered a delivery and I was disappointed that they didn't use the delivery robot that sits next to the lift. You have to go downstairs to pick it up for now.
Overall, a great experience. Will definitely stay there during my next trip.
Customer avatar
Posted by
onApril 2, 2025
Dear Nicola lose,
Thank you so much for your review of our hotel. We appreciate your loyalty as an Platinum Elite IHG® Rewards Club member. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. Our in room dining menu and the delivery robot now are all set, we trust your next trip will be more satisfied. Guest feedback make us to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Again, thank you for choosing HUALUXE, and if I can be of assistance to you, please contact me directly at +86-755-27896666 or angie.chen@ihg.com.
Sincerely,
Angie Chen
angie.chen@ihg.com
0points
0of 0voted this comment as helpful.
 
Crowne Plaza Shanghai Nanjing Road is located in the city's popular People’s Square area along the tourist paradise of Nanjing Road Pedestrian Street. The majestic Bund, historic Yu Garden and popular Xintiandi eating and entertainment district are all nearby from the hotel. We are some 2.5 kilometers from Shanghai Railway Station, 15 kilometers from both Hongqiao International Airport and Hongqiao Railway Station, and 33 kilometers from Pudong International Airport, all by straight-line distance. The hotel offers 390 elegantly designed rooms and suites that offer exquisite comfort. Rooms are spacious and bright, with premium bedding and full amenities to help keep you feeling fresh and energized. On floors 3-5, the hotel boasts some 3,300 square meters of meetings and events space across 18 rooms and banquet halls of differing styles and specifications. Set on the 5th floor, the grand ballroom measures 800 square meters with 3.5-5 meters high ceilings and can accommodate up to 600 people. Our Crowne Plaza Meetings Director and events team are prepared to create innovative, tailor-made plans and personalized venue layouts as well as arrange menus prepared by our master chefs that together ensure an engaging time for all your guests. What's more, the hotel's restaurants and recreational facilities will add to your event experience, keeping attendees enthusiastic and inspired.
 
Overall
4 out of 5
4 out of 5
Fantastic experience except for a small surprise
By Asia Traveller from Japan
Room is clean, spacious and quiet. Few things to note;
1. When I try to select movies in TV set the whole TV set was got hung, need to power off and power up again to resume
2. There is no pen and paper in the room!
3. I was quite happy with the cleanliness except that there was a small cockroach swimming in the bath tub. Not sure if it has crawl through my toothbrush, amenities.....
Customer avatar
Posted by
onApril 2, 2025
Dear Asia Traveller,

Thank you for your feedback and for recognizing the cleanliness, spaciousness, and quietness of our rooms. We regret the inconvenience caused by the TV issue and the unexpected situation in the bathroom. Please rest assured that we take hygiene and maintenance seriously, and we will reinforce our cleanliness measures.

Regarding the pen and paper, as per our brand standards, these are not placed in the room by default, but we are happy to provide them upon request. We appreciate your valuable input and will use it to enhance our guest experience.

We look forward to welcoming you again for a more seamless stay in the future.

Best regards,
Tony Geerts
General Manager
0points
0of 0voted this comment as helpful.
 
Crowne Plaza Shanghai Nanjing Road is located in the city's popular People’s Square area along the tourist paradise of Nanjing Road Pedestrian Street. The majestic Bund, historic Yu Garden and popular Xintiandi eating and entertainment district are all nearby from the hotel. We are some 2.5 kilometers from Shanghai Railway Station, 15 kilometers from both Hongqiao International Airport and Hongqiao Railway Station, and 33 kilometers from Pudong International Airport, all by straight-line distance. The hotel offers 390 elegantly designed rooms and suites that offer exquisite comfort. Rooms are spacious and bright, with premium bedding and full amenities to help keep you feeling fresh and energized. On floors 3-5, the hotel boasts some 3,300 square meters of meetings and events space across 18 rooms and banquet halls of differing styles and specifications. Set on the 5th floor, the grand ballroom measures 800 square meters with 3.5-5 meters high ceilings and can accommodate up to 600 people. Our Crowne Plaza Meetings Director and events team are prepared to create innovative, tailor-made plans and personalized venue layouts as well as arrange menus prepared by our master chefs that together ensure an engaging time for all your guests. What's more, the hotel's restaurants and recreational facilities will add to your event experience, keeping attendees enthusiastic and inspired.
 
Overall
2 out of 5
2 out of 5
Great staff, but old hotel
By Simon from New Zealand
Great location, very helpful and friendly reception, concierge and door staff! But let down by dark room, small windows and air conditioner that didn't work so got too hot - 28 C/82 F!
Customer avatar
Posted by
onApril 2, 2025
Dear Simon,

Thank you for sharing your experience with us. We sincerely apologize for any inconvenience caused by the air conditioning adjustment during your stay. Shanghai’s recent rapid temperature fluctuations have required us to transition our system accordingly, and we regret that this affected your comfort. Please know that we always have electric fans and heaters available to assist with individual preferences. Your understanding means a lot to us, and we truly appreciate your feedback as we strive to provide a more comfortable stay for all our guests.

We hope to have the opportunity to welcome you again and offer you a more seamless experience.

Best regards,
Tony Geerts
General Manager
0points
0of 0voted this comment as helpful.
 
HUALUXE Hotels and Resorts is a premium international hotel brand created by IHG expressly for Chinese Business Elite customers. The HUALUXE brand draws inspiration from local traditional cultural elements and interprets them with contemporary design. HUALUXE Shenzhen Bao’an exquisitely integrates the serene beauty of ancestral temple architecture, the natural tranquillity of mangroves, the craftsmanship of Intangible Cultural Heritage fish lantern weaving, the culinary refinement of Poon Choi and the graceful gathering of fish dragon blessings, culminating in the "HUALUXE Five Beauties". Guests can savor the authentic Cantonese cuisine at Cai Feng Lou Chinese Restaurant, indulge in the immersive Chinese cultural experience of LUXE Tea, and explore diverse dining options from seasonal dishes at Xian Yan All Day Dining Restaurant to traditional midnight snacks at noodle bar Mian+. With 1,100 square meters of banquet space, the hotel caters to all your social and meeting needs. Located in Bao’an district, the hotel offers an easy access to the airport, convention and exhibition Centre and popular attractions. Our strategic position within the one-hour business circle of Hong Kong and other major cities in the Greater Bay Area ensures a distinctive stay experience for business travelers, leisure and meeting guests.
 
Overall
5 out of 5
5 out of 5
Elegant hotel listens
By Watermoonclouds from Hong Kong
A month ago I stayed at this hotel, and commented on illogically restrictive reduced lounge benefits at happy hour, and mediocre breakfast. This time food choice at happy hour has relaxed a bit (albeit still unreasonable), and breakfast has added a couple of distinctive items. Unlike those with lounge benefits as IHG reward, paying guests should wait until the lounge is open before paying the lounge access room rate. But for general guests, the hotel is definitely worth a stay. It is elegant without being gaudy or vulgar, and rooms are clean, quiet, comfortable.
Customer avatar
Posted by
onApril 3, 2025
Dear Guest,
Thank you so much for your review of our hotel. We appreciate your loyalty as an Platinum Elite IHG® Rewards Club member. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. As of your feedback about club lounge benefits issue we will discuss with our operation department to improve our guest experience.
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Again, thank you for choosing HUALUXE, and if I can be of assistance to you, please contact me directly at 0755-27896666 or angie.chen@ihg.com.
Sincerely,
Angie Chen
Hotel General Manager
angie.chen@ihg.com
0points
0of 0voted this comment as helpful.
 
Crowne Plaza Tainan situated in Anping District with rich natural environment, historical and cultural attractions. Only 20 to 40 minutes drive from Airport, Train Station and High Speed Rail Station. 5 minutes away from Taijiang National Park and Sicao Mangrove Green Tunnel; just walking distance to the famous Anping Old Fort and Anping old street. The distance to Tainan City Government and Tainan City Council is approximately 5 kilometers, which also meets the needs of corporate and business visits. The hotel architecture features a mixture of modern design and local culture. Hotel Lobby incorporates the Tainan 400th Anniversary visual featuring four standard colors: Red-Tainan Martial Temple, Blue- Blueprint Cultural & Creative Park, Orange-phoenix flower,and White-Khun-sin sand beach. This sentiment not only expresses Tainan’s confidence and pride to the world, but also conveys the expectation of where Tainan is headed in the future. Crowne Plaza Tainan will be your ideal choice among the 5-star hotels in southern Taiwan, whether it is for a holiday, business meeting, or romantic wedding.
 
Overall
4 out of 5
4 out of 5
早餐退步很多
By 艾瑞卡思 from 台北
餐飲品質下滑很多,尤其是早餐,種類品項內容物退步非常多,連炸薯條等都可以擺盤出來,熟食區以前還有碗粿肉粽等台南特色美食,現在幾乎看不到了,連續住兩晚,菜色變化不大,熟食區真的乏善可陳。點現煮魚皮湯交代多一點,只有從兩片變成三片,女性員工似乎怕客人吃一樣,前一天的男性廚師就很大方滿滿的一碗。
Customer avatar
Posted by
onApril 3, 2025
Dear 艾瑞卡思
Thank you for staying with us again and for taking the time to provide such detailed and sincere feedback regarding your recent dining experience. We are truly sorry to hear that the quality of our breakfast did not meet your expectations this time, and we deeply regret the disappointment it has caused.
We understand that breakfast is not only the first impression of a new day but also a key element of the overall guest experience. Your comments about the noticeable reduction in food variety — particularly the absence of beloved local dishes such as guānbǐng (碗粿) and zòngzi (肉粽), the repeated selection over consecutive mornings, and the uninspired presentation of hot items like French fries — have been noted with great concern.
We are especially sorry to learn about the inconsistency in the service at the live cooking station. All guests should be treated with the same warm hospitality and generosity, regardless of who is serving them. We have already brought this issue to the attention of our culinary and service team leaders to ensure more consistent and guest-focused service moving forward.
Your feedback serves as a valuable reminder that we must never compromise the standards that define us. We are currently reviewing our breakfast offerings and service protocols to restore the quality and local flavor that many guests, like yourself, have appreciated in the past.
We truly appreciate your candid feedback, and we sincerely hope to welcome you back in the near future for a more enjoyable and elevated dining experience.
Warm regards,
Sarah Lin
General Manager
Crowne Plaza Tainan
0points
0of 0voted this comment as helpful.
 
HUALUXE Hotels and Resorts is a premium international hotel brand created by IHG expressly for Chinese Business Elite customers. The HUALUXE brand draws inspiration from local traditional cultural elements and interprets them with contemporary design. HUALUXE Shenzhen Bao’an exquisitely integrates the serene beauty of ancestral temple architecture, the natural tranquillity of mangroves, the craftsmanship of Intangible Cultural Heritage fish lantern weaving, the culinary refinement of Poon Choi and the graceful gathering of fish dragon blessings, culminating in the "HUALUXE Five Beauties". Guests can savor the authentic Cantonese cuisine at Cai Feng Lou Chinese Restaurant, indulge in the immersive Chinese cultural experience of LUXE Tea, and explore diverse dining options from seasonal dishes at Xian Yan All Day Dining Restaurant to traditional midnight snacks at noodle bar Mian+. With 1,100 square meters of banquet space, the hotel caters to all your social and meeting needs. Located in Bao’an district, the hotel offers an easy access to the airport, convention and exhibition Centre and popular attractions. Our strategic position within the one-hour business circle of Hong Kong and other major cities in the Greater Bay Area ensures a distinctive stay experience for business travelers, leisure and meeting guests.
 
Overall
5 out of 5
5 out of 5
9/10 and money worth
By Haha from Shenzhen, China
The hotel is new and fabulous, the design is great, beats 95% of the hotels. And is definitely worth the money.
but the noise control is bad. The breakfast is also bad. In the morning it is always crowded, I always skip breakfast and eat outside. The lady at the breakfast also ignored me, makes me don’t even want to go there at all
They don’t open the lounge and give noodles instead. But the noodles are not tasty.
Generally a good hotel, just don’t expect good food.
Customer avatar
Posted by
onApril 3, 2025
Dear guest,
Thank you for taking the time to tell us about your experience at HUALUXE SHENZHEN BAO'AN.
Please know that your feedback is extremely valuable to us. We apologize for your bad breakfast experience and the noise issue. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Again, thank you for choosing HUALUXE, and if I can be of assistance to you, please contact me directly at 0755-27896666 or angie.chen@ihg.com.
Sincerely,
Angie Chen
Hotel General Manager
angie.chen@ihg.com
0points
0of 0voted this comment as helpful.
 
HUALUXE Hotels and Resorts is a premium international hotel brand created by IHG expressly for Chinese Business Elite customers. The HUALUXE brand draws inspiration from local traditional cultural elements and interprets them with contemporary design. HUALUXE Shenzhen Bao’an exquisitely integrates the serene beauty of ancestral temple architecture, the natural tranquillity of mangroves, the craftsmanship of Intangible Cultural Heritage fish lantern weaving, the culinary refinement of Poon Choi and the graceful gathering of fish dragon blessings, culminating in the "HUALUXE Five Beauties". Guests can savor the authentic Cantonese cuisine at Cai Feng Lou Chinese Restaurant, indulge in the immersive Chinese cultural experience of LUXE Tea, and explore diverse dining options from seasonal dishes at Xian Yan All Day Dining Restaurant to traditional midnight snacks at noodle bar Mian+. With 1,100 square meters of banquet space, the hotel caters to all your social and meeting needs. Located in Bao’an district, the hotel offers an easy access to the airport, convention and exhibition Centre and popular attractions. Our strategic position within the one-hour business circle of Hong Kong and other major cities in the Greater Bay Area ensures a distinctive stay experience for business travelers, leisure and meeting guests.
 
Overall
5 out of 5
5 out of 5
A very welcoming stay
By James from Shanghai
the stay was very snooth and comforting. location is great with lots delicious local food nearby. service level is just about right. I like the executive lounge, the staff was very sweet to offer me what I needed.
Customer avatar
Posted by
onApril 3, 2025
Dear Mr. James,
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us next time.
Again, thank you for choosing HUALUXE, and if I can be of assistance to you, please contact me directly at +86-755-27896666 or angie.chen@ihg.com.
Sincerely,
Angie Chen
angie.chen@ihg.com
0points
0of 0voted this comment as helpful.
 
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