Dear Guest. Your enthusiastic “Very Good” and repeated “Recommended” have been a great comfort to us! We thank you from the bottom of our hearts for choosing the Holiday Inn Express Luanchuan and for taking the time out of your busy schedule to share your favorable review with us. It is immensely gratifying to know that we have left a positive impression on you. We strive to ensure that every guest enjoys a perfect and comfortable stay, and your praise is a great encouragement to our team. From our well-appointed rooms to our warm and attentive service, we are committed to excellence and we are delighted to have seen this during your stay. Whether you are traveling for business or pleasure, we would be honored to welcome you back. If there is anything we can do for you, please feel free to let us know and we will be happy to assist you. Sincerely, IHG Social Listening Team
Dear Guest, Your enthusiastic endorsement has truly made our day! We are overjoyed to hear that you had an excellent stay with us at Luanchuan Holiday Inn Express. Your repeated recommendations are the highest compliment we could receive and a testament to our team's commitment to providing exceptional service. We take great pride in offering a comfortable and convenient experience for all our guests, and it means the world to us that our efforts resonated with you. Whether it was our well-maintained facilities, friendly staff, or prime location, we're thrilled to have exceeded your expectations. Should your travels bring you back to Luanchuan, we would be honored to welcome you again. Please feel free to reach out if there’s anything we can do to make your future stays even more memorable. Thank you once again for your support and kind words. Sincerely, IHG Social Listening Team
Dear Guest. Thank you for staying at our hotel and taking the time out of your busy schedule to share your stay with us. I am glad to see that you enjoyed your stay very much and if you have any questions, please feel free to contact our front desk and we will do our best to help you. We look forward to seeing you again. Have a nice day. Sincerely IHG Social Listening Team
Dear Guest. Thank you very much for choosing Holiday Inn Express Luanchuan and for sharing your favorable review with us in your busy schedule! We are thrilled to hear that you had a wonderful time at our hotel and that it met your expectations. Your repeated recommendations mean a lot to us and are a great testament to our team's commitment to service excellence. We take great pride in providing comfortable accommodations and a convenient location, and we're glad you enjoyed your experience. Whether it was the comfortable rooms, the friendly staff, or any other aspect of the hotel, we are grateful for your kind words. We sincerely look forward to your return visit! Sincerely, IHG Social Listening Team
Great stay from start to finish, everything was perfect with the exception of the bed. Unfortunately it was too soft for my liking, I ended up tossing and turning the whole night. Is there anything that could be done for my future stays?
Thank you for your stay with us. We are delighted to hear that you enjoyed your overall experience, and we sincerely appreciate your kind words about the rest of your stay.
We apologize for the discomfort caused by the softness of the bed. Your comfort is our top priority, and we regret that we did not meet your expectations in this regard. We're pleased to inform you that for any future stays, we will proactively adjust the mattress to the firmer side before your arrival. This way, we aim to ensure a more restful and comfortable sleep tailored to your preferences.
We truly value your feedback as it helps us to continuously improve our services and amenities. We hope you will give us the opportunity to welcome you back soon and provide you with an even more exceptional experience.
If there is anything else we can do to enhance your future stays, please do not hesitate to let us know.
Pros: - Excellent breakfast food with local specialty - Got upgraded to a nice and big suite with my comfirmable upgrade benefit - Excellent service from staffs - Nice location near subway station and within short walk from town area with lots of shopping and restaurants
Cons: - Hotel a bit old - Not enough power points near the work desk - Executive lounge evening happy hour food is average - Glass surface on work desk which is very cold. Suggest to add a leather pad so it's not so cold when resting our arms there
Dear Lucky, thank you for staying at Crowne Plaza Nanchang Riverside. It‘s a great honor that you had a good time here, we wish to serve you again. - Reise Li, GM of Crowne Plaza Nanchang Riverside
Thank you for sharing your review of Crowne Plaza Shanghai Nanjing Road.
We're delighted to read that you found our location convenient and enjoyed the century-old charm of Shanghai's storied shopping street. It's even more gratifying to know that our staff made such a positive impression, leaving you with delightful memories. I've shared your kind words with our team, as feedback like yours helps us evaluate and continuously enhance our services. We remain committed to delivering true hospitality and ensuring our guests feel at home.
Thank you once again, and we look forward to welcoming you back to the hotel soon.