We chose to travel to LA during the holiday just to try this new property. As an ambassador with a high status, I was very disappointed. They gave us an upgraded room that was 30 floors lower than what we booked( at least that is what they told us), so we opted to stay in a higher floor and not use the upgrade. The hotel did not seem fully ready for guests. Our room was missing some items such as an ironning machine and a hotel directory. The gym and spa won't open for another 6 months or so. We could not use the free movie as the system was not ready for that functionality. Over all we think what we paid was not worth what we got back in return.
What we liked was the bed. It was super comfy and soft. The views from the rooms and of course the lobby and the roof bar were amazing. Most of the staff were great and trying their best. Michael at the concierge was amazing and super helpful!
We suggest to give this hotel some months and it should be a great experience!
Check Out Date:2017-07-04
Reason for Visit:Holiday getaway
Next Destination:New Zealand