Europe's contributions

Holiday Inn Washington is a friendly, welcoming hotel close to Newcastle City Centre with free Wi-Fi and Carparking on-site. We are Just off the A1 motorway and only a 20-minute drive to Newcastle International Airport (NCL). We're just a 20-minute drive away from Newcastle, Durham and Sunderland Universities. History aficionados can explore a replica Edwardian village at the Beamish Open Air Museum, and sports fans can check out Sunderland's Stadium of Light. Our hotel is the perfect stopover en route to the Northumberland coast, and you can take the family to the interactive Centre for Life museum before heading off. We have three large conference suites and all are ideal for social banquets and corporate seminars, or you can chat with clients in one of our six smaller meeting rooms. At this hotel, you can enjoy 24-hour room service and Kids Stay and Eat Free. The light-filled Traders Restaurant serves breakfast and dinner, as well as hosting a weekly Indian feast. You can unwind with a freshly brewed coffee or a pint of lager in the bar area then retreat to a comfy guest room, where a pillow menu and blackout shades help ensure a good night's rest.

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Overall

5 out of 5

Fab Indian curry night and a great G

By tracker from Scotland

Stayed here recently on business as its handy for our regional offices, Fab Indian curry night and a great G

Posted byEurope

Hotel Staff

onFebruary 8, 2017

Thank you for your review

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Holiday Inn Washington

Holiday Inn Washington is a friendly, welcoming hotel close to Newcastle City Centre with free Wi-Fi and Carparking on-site. We are Just off the A1 motorway and only a 20-minute drive to Newcastle International Airport (NCL). We're just a 20-minute drive away from Newcastle, Durham and Sunderland Universities. History aficionados can explore a replica Edwardian village at the Beamish Open Air Museum, and sports fans can check out Sunderland's Stadium of Light. Our hotel is the perfect stopover en route to the Northumberland coast, and you can take the family to the interactive Centre for Life museum before heading off. We have three large conference suites and all are ideal for social banquets and corporate seminars, or you can chat with clients in one of our six smaller meeting rooms. At this hotel, you can enjoy 24-hour room service and Kids Stay and Eat Free. The light-filled Traders Restaurant serves breakfast and dinner, as well as hosting a weekly Indian feast. You can unwind with a freshly brewed coffee or a pint of lager in the bar area then retreat to a comfy guest room, where a pillow menu and blackout shades help ensure a good night's rest.

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Overall

4 out of 5

Good comfortable Hotel

By sp27 from Cheshire

I stayed overnight on business at this hotel. Staff and check went well no issues. The room were clearly refurbished and the on minor area which was more a niggle was they painted the door frames in a sloppy manner paint was on the new carpet and the wood between the carpet and bathroom flooring was only half painted. it just looked poor and tacky.

Breakfast was ok nothing special but ok none the less.

Posted byEurope

Hotel Staff

onFebruary 8, 2017

Thank you for your review

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Holiday Inn Guildford

A welcoming Guildford hotel with a health club and great meeting facilities. Holiday Inn® Guildford Hotel is around a 10-minute drive from both the town centre and the M25 motorway. Guildford station is nearby, and trains reach London in under 45 minutes. Royal Surrey County Hospital and the University of Surrey are within walking distance, and Surrey Sports Park is next door. The whole family can enjoy Thorpe Park and Chessington World of Adventures theme parks, both around a half-hour drive away. LEGOLAND® Windsor Resort can be reached in 40 minutes. Our conference centre provides business guests with fantastic facilities, including 15 meeting rooms with refreshments available on request. The Club Suite is perfect for weddings or celebrations. At this hotel, you can enjoy: - Free Wi-Fi - Full English breakfast - 24-hour room service - Bar - Free parking for guests booking directly - Kids stay and eat free Dine in the hotel's newly renovated open lobby and bar area or if the weather is good, on the outdoor terrace. Get energised in the Spirit Health Club's gym or indoor pool, and after a busy day unwind in the sauna or steam room before retiring to an inviting room.

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Overall

3 out of 5

dated hotel needs refurbishment

By jason from UK

Staff are good but can't make up for a hotel needing an update. Quite expensive even for the greater london areas

Posted byEurope

Hotel Staff

onFebruary 8, 2017

Dear Guest, thank you for taking the time to post a review following your recent stay. I am most concerned to hear your stay was not up our usual high standards, I can offer no excuse, only my sincere apologies. Your comments regarding a hotel refurbishment have been sent to the relevant manager for their review. I do hope we have the pleasure of welcoming you back in the near future. Kind regards Michelle Gillham, Hotel's PA

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Holiday Inn Express London - Luton Airport

Holiday Inn Express London Luton Airport is a 10-minute walk from the terminal, the closest hotel to the airport. Catch trains to central London or the DART to the airport from Luton Parkway train station, a short taxi ride away. If you’re driving, we’re close to Junction 10 of the M1. Keep the kids entertained with a trip to the nearby Whipsnade Zoo or enjoy a stroll around the museum gardens at Stockwood Discovery Centre. Book a ticket to Warner Bros. Studio Tour London, a 25-minute drive along the M1, to learn about the making of Harry Potter films. For a breath of fresh air, visit Barton Hills Nature Reserve, a 30-minute drive away. Grab last-minute holiday essentials from Luton Point, a seven-minute drive. During football season, cheer on Luton Town FC at Kenilworth Road Stadium, three miles away. The University of Bedfordshire is less than two miles away, and if you’ve got time, head to St Albans to explore the historic city and beautiful cathedral. Discover the excitement of motorsport at Drift Limits Race Track, just a 30-minute drive away and enjoy supercar experiences. Watch planes take off and land with a drink from the bar, or enjoy an evening meal in the lounge. Relax after a busy day in your room with a flat-screen TV and en-suite with shower. Enjoy a free buffet breakfast each morning before heading out for the day or grab a pre-flight coffee and croissant at 4 am.

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Overall

5 out of 5

Great for airport

By Tc21 from England

Nice hotel to stay and relax before flying out on a short break.

Posted byEurope

Hotel Staff

onFebruary 8, 2017

Dear Guest

Thank you for your feedback on your recent stay. it is great to hear that you had a relaxing and enjoyable stay with us.

We hope to see you again soon

Kind regards

Dawn Squires
Guest Service Manager

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Hotel Indigo Glasgow

Originally built in the 1800s as one of the city’s very first power stations, a building that lit the path for Glasgow’s development, the Hotel Indigo® Glasgow hotel today puts you close to a new kind of buzz—local cuisine, world-class shopping, museums, historic theatres and sporting events. Our hotel’s design mixes Victorian architecture, high ceilings, and original brown brick with modern comfort. Murals by local artists line the walls, while our restaurant serves local dishes prepared with fresh, locally sourced ingredients. It’s a great place to chat over a brew and look for the famous local Glaswegians depicted in the mural above diners’ heads.

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Overall

5 out of 5

Good central location comfortable and stylish

By Teajenny from Glasgow

Great location and comfortable and stylish room. Excellent dinner,and ample breakfast choices.

Posted byEurope

Hotel Staff

onFebruary 8, 2017

Thanks for the five star review Teajenny, it is appreciated.

Regards

Duncan Johnston
General Manager

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InterContinental Kyiv

At InterContinental® Kyiv hotel our elegant rooms and spacious suites with high speed internet access put you on the doorstep of the historic city. The gold-domed St. Michael’s Monastery is a short walk away, and you are moments from the upscale stores of Khreschatyk Street. Take well-deserved down time in the InterContinental® Kyiv SPA and then relax with a cocktail at the rooftop lounge, enjoying city views. Book a table at Comme Il Faut restaurant to savour finest quality French cuisine.

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Overall

5 out of 5

Great location, great hotel, amazing staff

By Abdu from Washington, DC

I really enjoyed my short stay in Kiev. The Intercontinental was a main reason I did. 5 minutes to the Maydan. Clean spacious room,and courteous knowledgeable staff.

Posted byEurope

Hotel Staff

onFebruary 8, 2017

Dear Guest,

Thank you for taking the time to share your experience. We will be happy to welcome you again at InterContinental Kiev.

Kind regards,
Hotel Management

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Crowne Plaza Hotels & Resorts Marlow

Fully refurbished Marlow hotel surrounded by countryside with stunning event facilities, indoor pool & Wellness facilities. Crowne Plaza® Marlow offers upscale, lakeside accommodation within 5 minutes' drive of M40 & M4 motorways. There's ample free parking and Heathrow Airport is a 20-minute drive away. Marlow station, 3 minutes' drive from the hotel, connects to London Paddington. The Hotel's 10 flexible function suites offer 75" Samsung TV's with Clickshare Wireless Technology, AV equipment & free Wi-Fi. Winterlake Suite, offering ceiling-mounted laser projectors, state-of-art lighting and balcony area with lake views, caters for up to 450 guests making it ideal for wedding celebrations. There's a lot to explore in the picturesque town of Marlow as well as nearby Windsor, Legoland or Henley-on-Thames. A visit to our 18m indoor pool or fully equipped Life Fitness Gym can help you stay in shape before you relax in the indoor spa pool, steam room or sauna. To spoil yourself, book a relaxing massage or beauty treatment in the tranquil spa. Order from our modern British or authentic Indian menus in the sophisticated AA Rosette Glaze Restaurant. If you prefer, relax in the contemporary Aqua Bar offering quality bar meals. All guest credit cards are pre-authorised in full 24 hrs prior to arrival and 75GBP p/n for incidentals on check in. The original credit card used for prepaid bookings must be presented on arrival for pin verification .

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Overall

1 out of 5

The worst hotel in IHG group

By Rluthra from Marlow

Hotel is tired, the staff are rude and untrained.
Many of the room basic facilities don't work properly. Lighting, shower controls.

Posted byEurope

Hotel Staff

onFebruary 8, 2017

Dear Mr Luthra,
Thank you very much for choosing Crowne Plaza Marlow for your recent stay, and for taking the time to provide your feedback.
I am sorry to hear that we failed to live up to your expectations, for which I would like to offer my sincere apologies.
I would like to assure you that your feedback has been discussed in detail with the full team at the hotel, in order to make sure that this experience remains an isolated one.
Beside the ongoing upgrades that have commenced in the new year across the hotel under our new ownership, I am very pleased to announce that a very exciting and comprehensive refurbishment programme is shortly to commence across the entire hotel.
I would like to thank you once more for your candid feedback; we are hoping to have the opportunity to welcome you back in the future, in order to restore your faith in our hotel.
Best regards,
Guest Relations

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Crowne Plaza Hotels & Resorts Marlow

Fully refurbished Marlow hotel surrounded by countryside with stunning event facilities, indoor pool & Wellness facilities. Crowne Plaza® Marlow offers upscale, lakeside accommodation within 5 minutes' drive of M40 & M4 motorways. There's ample free parking and Heathrow Airport is a 20-minute drive away. Marlow station, 3 minutes' drive from the hotel, connects to London Paddington. The Hotel's 10 flexible function suites offer 75" Samsung TV's with Clickshare Wireless Technology, AV equipment & free Wi-Fi. Winterlake Suite, offering ceiling-mounted laser projectors, state-of-art lighting and balcony area with lake views, caters for up to 450 guests making it ideal for wedding celebrations. There's a lot to explore in the picturesque town of Marlow as well as nearby Windsor, Legoland or Henley-on-Thames. A visit to our 18m indoor pool or fully equipped Life Fitness Gym can help you stay in shape before you relax in the indoor spa pool, steam room or sauna. To spoil yourself, book a relaxing massage or beauty treatment in the tranquil spa. Order from our modern British or authentic Indian menus in the sophisticated AA Rosette Glaze Restaurant. If you prefer, relax in the contemporary Aqua Bar offering quality bar meals. All guest credit cards are pre-authorised in full 24 hrs prior to arrival and 75GBP p/n for incidentals on check in. The original credit card used for prepaid bookings must be presented on arrival for pin verification .

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Overall

5 out of 5

Great service and facilities

By rosie33 from derbyshire

Amazing hotel and fantastic service received from all

Posted byEurope

Hotel Staff

onFebruary 8, 2017

Dear Guest,

Thank you for taking the time to write a review following your recent visit to Crowne Plaza Marlow.
I’m delighted to hear that you really enjoyed your stay with us and found all the staff to be friendly and efficient. We pride ourselves on providing excellent customer service to our guests and it’s really nice to see this reflected in your comments.

We appreciate your feedback and we hope that we can look forward to welcoming you back again in the future..
Best regards,

Sharon Klein
Guest Relations Executive

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Crowne Plaza Hotels & Resorts Marlow

Fully refurbished Marlow hotel surrounded by countryside with stunning event facilities, indoor pool & Wellness facilities. Crowne Plaza® Marlow offers upscale, lakeside accommodation within 5 minutes' drive of M40 & M4 motorways. There's ample free parking and Heathrow Airport is a 20-minute drive away. Marlow station, 3 minutes' drive from the hotel, connects to London Paddington. The Hotel's 10 flexible function suites offer 75" Samsung TV's with Clickshare Wireless Technology, AV equipment & free Wi-Fi. Winterlake Suite, offering ceiling-mounted laser projectors, state-of-art lighting and balcony area with lake views, caters for up to 450 guests making it ideal for wedding celebrations. There's a lot to explore in the picturesque town of Marlow as well as nearby Windsor, Legoland or Henley-on-Thames. A visit to our 18m indoor pool or fully equipped Life Fitness Gym can help you stay in shape before you relax in the indoor spa pool, steam room or sauna. To spoil yourself, book a relaxing massage or beauty treatment in the tranquil spa. Order from our modern British or authentic Indian menus in the sophisticated AA Rosette Glaze Restaurant. If you prefer, relax in the contemporary Aqua Bar offering quality bar meals. All guest credit cards are pre-authorised in full 24 hrs prior to arrival and 75GBP p/n for incidentals on check in. The original credit card used for prepaid bookings must be presented on arrival for pin verification .

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Overall

2 out of 5

Nice staff... lousy hotel management

By Traveler101

Offered no recognition whatsoever of my platinum member status... perks received previously were all taken away... no reason for me to stay there in he future.

Posted byEurope

Hotel Staff

onFebruary 8, 2017

Dear Guest,
Thank you for choosing Crowne Plaza Marlow for your recent visit to this area.
Your feedback has been taken on board and it will be shared with the Management Team.
Best regards,
Guest Relations

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Holiday Inn Moscow - Suschevsky

A modern four-star Moscow hotel close to Prospect Mira metro station providing easy access to city centre. Located beside the bustling Prospekt Mira boulevard, Holiday Inn Moscow Suschevsky hotel offers easy access to Moscow s city centre with Rizhskaya metro station situated just across the street. Alongside the Third Ring Road , the hotel offers parking and is 40 minutes' drive from Sheremetyevo International Airport . The exhibitions and events at VDNKh are only two metro stops from the hotel. Red Square , the Kremlin , the Bolshoi Theatre are a short metro ride away. The hotel's six versatile meeting rooms and grand ballroom suit from business conferences to wedding receptions. Meet colleagues for drinks at the Fleur Caf lobby bar or get some work done in the Business Centre . Free high-speed Wi-Fi is available throughout the hotel. When the day is done, enjoy a workout at the hotel's mini-gym or a hearty Russian meal at Fleur Caf lobby bar . For comfort and convenience, you can pick from a pillow menu and order from room service . Kids up to 18 years old can share your room for free. Guests in Executive rooms are entitled to complimentary buffet breakfast in the Fleur Cafe restaurant.

Overall

1 out of 5

Без заголовка

By magic.guru from Moscow

Ежегодно останавливаемся в этом отеле, в этом году качество сервиса и уровень персонала сильно разочаровали:
Отсутствие гостепреимства везде, начиная с ресепшена (девушка в вечер 27.01.2017, с замученным лицом умирающего лебедя), в дальнейшем складывалось ощущение, что каждая наша просьба - это одолжение.
Опция executive сильно разочаровала, ассортимент и качество закусок - выбор стал скудным, неспелые яблоки, груши, апельсины; ассортимент завтрака урезан в 2 раза.
Отдельное слово про персонал - в субботу 26.01.2017 дважды упорно не здоровался официант в executive, хотя первыми поздоровались мы. Обслуживающий персонал из ближней азии. В целом вывод один - что такое клиентоориентированность персонал не знает.
И отдельно про нововведения - доставка в номер посуды, например бокалов для вина - 100 рублей, такого мы не встречали ни в одной стране мира.
Итог: отель, который оставлял ранее отличные впечатления, теперь тянет на 3 звезды максимум, и executive не стоит своих денег.
Очень жаль.

Posted byEurope

Hotel Staff

onFebruary 8, 2017

Уважаемый magic.guru,

Спасибо за выбор отеля Холидей Инн Москва Сущевский и за то, что привлекли наше внимание к важным составляющим нашего сервиса. Удовлетворенность каждого нашего гостя - главная цель нашей работы, и мы приносим искренние извинения за доставленные неудобства. Для сотрудников был проведен тренинг с по всем аспектам, упомянутым Вами. Что касается ассортимента завтрака – разрешите Вас заверить, что выбор блюд не менялся, однако мы проговорили каждое Ваши замечание с шеф-поваром, и он взял это под личный контроль.

Мы очень надеемся, что Вы дадите нам шанс предоставить Вам сервис высокого уровня, так как уверены, что после проведенной нами работы мы сможем удовлетворить все Ваши пожелания.

С уважением,

Светлана С.
Менеджер по маркетингу

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