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Guests Love Portland, OR Airport Hotel's New Look and Fantastic Location Situated in Portland, Oregon near the airport, this extended stay hotel boasts welcoming amenities such as full kitchenettes, complimentary self-service laundry, and a 24 hour state-of-the-art fitness center provide the convenience of a hotel and the comfort of an apartment. With downtown Portland just a 10 minute drive away and Cascade Station shopping center within walking distance, you'll never run out of things to do here at the Candlewood Suites® Hotel Portland - Airport. Corporate travelers looking for Portland, Oregon airport hotels appreciate our free airport shuttle that runs from 5am-10pm in addition to the perks like free high-speed Internet access. Guests can count on an easy commute to the PDX Airport, Boeing, Oregon National Guard, Vestas, OHSU, Kaiser Permanente, and the Providence Med Center. There's a boardroom suitable for on-site meetings of up to eight people. Patrons of this hotel in Portland, Oregon are only minutes from Portland's city center, which boasts incredible architecture, shopping and fine dining. Other "Must See" area attractions include the Portland Saturday Market, Japanese Gardens, and the OHSU's Portland Aerial Tram. You can grill out in the gazebo or relax with a full cable package viewable on the 55” Samsung Smart TV in your room. We offer Park Stay and Go Packages too, which include up to 7 days of free parking at the hotel.
 
Overall
2 out of 5
2 out of 5
Was hoping for a relaxing stay, but was disappointed
By Briennaw from Portland, or
Hardly slept due to consistent loud, mechanical noises right outside the room
Customer avatar
Posted by
onApril 1, 2025
Hi Briennaw,
We appreciate that you and your family chose to stay at the Candlewood Suites Auburn, and thank you for being one of our IHG One Rewards members.
We aim to provide our guests with a relaxing and comfortable stay, and I am sorry to hear about what happened. I've shared your feedback with our local hotel, and it will help us continuously enhance our guests' experience.
We look forward to welcoming you again soon.
Best regards,
Sarah S.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Enjoy the Best of Florida at our Hotel in Ft. Lauderdale / Dania Beach. Just 1.5 miles to the beaches of Dania Beach and minutes from the Fort Lauderdale / Hollywood Int'l Airport (FLL), our hotel is the perfect choice if you're coming to soak up the sun, do businesses in downtown or just stopping by Fort Lauderdale before departing on a cruise from Port Everglades. Our hotel is near I-95 and I-595, making it easy to travel to major businesses and local attractions around the Ft. Lauderdale area. With the airport nearby, our hotel's free airport shuttle service can pick you up and drop you off. In addition, the Fort Lauderdale Convention Center is only about 4 miles away. While visiting Florida, let our hotel be your Ft. Lauderdale guide. If heading to Fort Lauderdale cruise port, our friendly hotel staff will gladly help you with the arrangements including transportation for a nominal fee. We're only about 30 minutes to Sunlife Stadium home of the Miami Dolphins and BankAtlantic Center which houses many entertainment events. For a shopping excursion, check out the legendary Las Olas Blvd. Something exciting is always happening at the Riverwalk in downtown, too! Relax at the Holiday Inn Express & Suites® Ft. Lauderdale Airport South hotel with an outdoor, heated pool and fitness center. Every morning we offer a free USA Today and the complimentary, hot Express Start Breakfast Bar with delicious cinnamon rolls. Book now and make this the vacation or business trip you'll
 
Overall
1 out of 5
1 out of 5
Rude staff and I was lied to by reservation desk.
By DD40 from Destin, FL
Reservations employee lied about being able to get on a free shuttle back to the airport. Front desk employee was very rude, unwilling to help get me to the airport and said “the reservations employees lie to get you to reserve a room” and never told me I was out in a handicapped room, never verbally given information on breakfast or even my room number - she just put the key card in front of me and said nothing. Very rude.
Customer avatar
Posted by
onApril 1, 2025
Hello DD40,
Thank you for being one of our valued IHG® One Rewards members and choosing to stay at the Holiday Inn Express & Suites Fort Lauderdale Airport South.
We aim to champion your travels, and sorry to hear about your experience. I shared your comments with our hotel management to increase customer satisfaction. I sent you a private message to discuss this further. I hope you read it at your most convenient time.
We look forward to your next visit.
Best regards,
Dhalzin D.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Extended-stay hotel in Midtown Atlanta Suites Hospitality and cleanliness are guaranteed at the Staybridge Suites Midtown Atlanta hotel. We are committed to cleanliness and open to answering any questions you have about our cleaning procedures. Our spacious suites include full kitchens, flexible workspace, and living area along with all the standard Staybridge Suites services. Perfect for social distancing. With a MARTA transit station steps from the hotel and close highway access, traveling to and from Atlanta’s Hartsfield-Jackson International Airport is quick and easy. Our proximity to local corporate offices such as Norfolk Southern, Honeywell, Southern Company, Coca-Cola Headquarters, and Google ensure your stay is productive. Leisure guests enjoy the benefit of staying in the center of world-famous attractions such as The Georgia Aquarium, Mercedes-Benz Stadium, World of Coca-Cola Museum, CNN Tour, State Farm Arena, The Fox Theatre, and much more. Our hotel is also near parks and many outdoor activities. Whatever brings you to Atlanta, we look forward to having you stay with us.
 
Overall
1 out of 5
1 out of 5
Disbelief!
By Nisha from Columbus GA
Got a suite for me and my kids. Couldn’t check in until almost 7pm due to room not being ready. Finally got in the suite, only 2 sets of towels for a group of 6. Requested more sets of towels, received about only 4 drying towels because they had no more full sets available. Bed time, no covers or mattress on couch bed. Requested it twice, they said ok but never brought it. Nothinggggg was together.
Customer avatar
Posted by
onApril 1, 2025
Hello Nisha,
I welcome your thoughts, and we are grateful you chose to stay at our Staybridge Suites Atlanta - Midtown, where we believe our guests deserve more.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
I have sent you a private message to discuss this further.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
0points
0of 0voted this comment as helpful.
 
" Whether you know us as the Big Easy, the birthplace of jazz, or the Crescent City, New Orleans, and the Holiday Inn Express New Orleans St. Charles welcomes you. Our hotel is in the heart of the Warehouse Arts District , right on the main route for Mardi Gras parades, and steps away from the National WWII Museum , Ogden Museum of Southern Art, and the St. Charles Avenue Streetcar. Within a 10-minute walk, you can immerse yourself in the menagerie of the French Quarter, Bourbon Street, Cafe du Monde, Harrah's Casino, and the Garden District. Sports fans will enjoy being blocks away from the Caesars Superdome and Smoothie King Center, while our business travelers will have easy access to the Ernest N. Morial New Orleans Convention Center, Tulane Medical Center, and LSU Health Sciences Center. Many universities are within a short distance from our hotel, like Tulane University, Loyola University of New Orleans, Dillard University, and the University of New Orleans. For adventure seekers, head eight minutes downtown and visit the Audubon Institute's Insectarium and Aquarium of the Americas, or give yourself an extra 10 minutes and let nature envelop you in City Park, a 1,500-acre public park. For art fans, venture over to the New Orleans Museum of Art, Besthoff Sculpture Garden, Dueling Oaks, and Storyland Village. A few skips from City Park, festival goers will revel at Jazz Fest in the Fairgrounds Race Track. "
 
Overall
2 out of 5
2 out of 5
Better options a couple of miles away
By MJ15 from New Orleans
Asked for GM’s help with a booking issue. His response was basically “your problem; not mine.” Room had mildew in the shower, and the tv screen was bright blue (could not adjust; I tried). Loud obnoxious guests six nights into a seven night stay. Had to ask for another room. Could have overlooked most of this, but GM’s response does not settle well at all.
Customer avatar
Posted by
onApril 1, 2025
Hi MJ15,
We value you as a Platinum Elite member. Thank you for currently earning 259,824 IHG One Rewards points which reflects your loyalty.
IHG values your experience and I realize no words can change what happened. Your feedback means a lot to us and I'm sorry for what happened. I have alerted our hotel management team about the situation, and they would like to express their sincerest apologies.
Again, your continuous business with IHG Hotels and Resorts means a lot!
Aly M.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Enjoy your stay near the Port of Miami The Holiday Inn Port of Miami-Downtown is the perfect place to stay for your next trip to Miami. Located just six minutes from the Port of Miami, our hotel is close to all the major attractions in the city. Within walking distance of our hotel, you'll find Bayside Marketplace, the Kaseya Center, & the American Airlines Arena. Bayside Marketplace is a must-visit for any shopper, with over 150 stores and restaurants. The Kaseya Center is a hub for technology and innovation, and the American Airlines Arena is home to the Miami Heat basketball team. The Metromover station behind our hotel makes it easy to get around Downtown Miami & Brickell. The Metromover is a free elevated train that connects major points of interest in the area. After a long day of exploring, return to our hotel to relax in our modern accommodations. Our rooms are spacious and comfortable, with free Wi-Fi, blackout shades, HDTVs with streaming capabilities, & a mini fridge. We offer specials & packages designed to make your stay even more enjoyable, & we have a variety of onsite amenities. Downtown Miami is a vibrant & exciting place to be, & it's known for hosting a variety of special events throughout the year. Some of the most popular events include the ING & Mercedes-Benz Marathon, Market America, Miami Film Festival & Book Fair, Art Basel, & Ultra Music Fest. Whatever brings you to Miami, enjoy your stay at The Holiday Inn Port of Miami-Downtown.
 
Overall
1 out of 5
1 out of 5
Post Cruise Stay
By 2jwalkers from california
First of all I want to begin this review by saying the option to drop off your luggage prior to your check in is a great option and the staff that handled the drop off process was great.
We call the hotel prior to our departure from our cruise to see about an earlier check in and they said it would be an additional $50 dollars which was fine. We got to the hotel around 1030 and they said it would be about an hour. Checked back with the front desk in an hour then they said it would be around noon. So we waited until noon. Then they said they didn’t have any early check ins. They should have informed us about that in the first place so we could have checked our bags sooner and went exploring until our room was ready. We got in our room around 3pm and it had a funny smell and the windows had moss on them. It was not very clean very old and outdated. Unfortunately we had booked two nights before our flight home. They advertise a huge picture in their lobby of a Mariners Bar and Grill in the hotel, which it is no longer that and the menu was not the same as advertised. We went there for dinner the first night. Big mistake we had a steak salad, steak dinner and coconut shrimp appetizer and cheese cake for dessert. The vegetables with the dinner were out of a frozen bag of mixed broccoli, cauliflower and carrots and the salad had fried onions all over it. The shrimp is what you can get at Walmart in the frozen section. Then they charge $18 for a piece of cheese cake from the frozen isle. Do not eat there. Our dinner was over $150 dollars crazy. Then the next day we wanted to do some laundry as they have laundry facilities and they told us to just come down to the front desk to get change. So I went to get some quarters and soap but they only had five dollars in quarters and we needed to do two loads each load cost $2.50 per wash and dry. They said come back at ten and they should have more change then. I went down at ten and they of course did not have any change, but a very kind guest gave me $1.75 so I could at least finish my laundry. Later that night I tried calling the front desk but the phone did not work so I had to go down to the front desk to get shampoo and they came back with conditioner saying that’s all he could find. The gym equipment was poor quality missing parts. We were extremely disappointed in this hotel and will not stay here again.
Customer avatar
Posted by
onApril 1, 2025
Hello 2jwalkers,
I welcome your thoughts, and we are grateful you chose to stay at our Holiday Inn Port Of Miami-Downtown, where travel is a joy for all. We value you as an IHG® One Rewards member and your loyalty to our brands.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
I have sent you a private message to discuss this further.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
0points
0of 0voted this comment as helpful.
 
Semi Truck and Car Hauler Parking Available Located near the Schaumburg area, the Holiday Inn Express & Suites Chicago West-Roselle offers oversized rooms in Chicagoland. Situated off the Elgin-O'Hare Expressway, the hotel is minutes from Bloomingdale, Hanover Park, and Carol Stream and a 40-minute drive from downtown Chicago. Enjoy free parking with your stay then hop on the Metra Train Station, a mile away, to downtown Chicago. Guests enjoy large rooms that offer refrigerator, microwave, free Wi-Fi, flat-screen TVs and Keurig coffee makers. Need more space? Ask about our suites! Other convenient amenities include a free hot breakfast buffet featuring Cinnamon rolls, laundry facilities, 24-hour Fitness, and Business Center. Our heated indoor pool is open at 9AM until 9 PM all year round. The hotel offers a 580 square feet meeting room. If you need more, we are connected to the Pearl Banquet and Conference Center offering 9000 square feet of flexible space. We partner with nearby venues such as Villa Olivia, Barlett or Bloomingdale Golf Club. Business travelers appreciate our proximity to Westrock, UPS, Nestle and Pentair. Walk to nearby restaurants or enjoy our location close to Woodfield Mall in Schaumburg. Other attractions include IKEA, Wintrust Field, Volkening Lake & Morton Arboretum.
 
Overall
2 out of 5
2 out of 5
For now, not recommended
By imtiaz72 from Indiana
The Hotel needs upgrade. Elevators broken down. People running crazy in the middle of night. Noisy, Bathroom door not closing properly.
It wasn't pleasant stay.
Customer avatar
Posted by
onApril 1, 2025
Hello imtiaz72,
I welcome your thoughts, and we are grateful you chose to stay at our Holiday Inn Express And Suites Chicago West-Roselle, where our guest's needs matter most. We value you as an IHG® One Rewards Silver Elite member and your loyalty to our brands since 2016.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
0points
0of 0voted this comment as helpful.
 
So you have made it to Marylebone That’s voco London - Marylebone, of course. The voco® London – Marylebone is a delightful boutique hotel in London; perfectly placed in the heart of Marylebone village, one of London’s most vibrant and fashionable neighbourhoods with its unique blend of independent shops and boutiques, restaurants and cafes. This stylish hotel is just a short walk from the bustle of Marylebone High Street, where you can immerse yourself in the village vibe on the picturesque cobblestones of Marylebone Lane, surrounded by period architecture and attractive green spaces. Our 93 stylish and well-appointed bedrooms have been designed with your comfort in mind, combining thoughtful voco® touches with modern amenities at every turn. Smart TVs, sensor lighting and blackout blinds allow you to retreat from the hustle and bustle of the city, and kick back, relax and re-charge No matter how you plan to fill your day when you stay with us, the welcome will always be warm voco welcome.
 
Overall
2 out of 5
2 out of 5
Poor stay
By Stephen from Kent
Recently stayed at this new hotel and it wasn't a great experience at all. We had issues with the bedroom being too hot; space in the breakfast room far too small from the amount of people at the hotel; quality of breakfast and items taking ages to be replenished. Staff didn't seem to be empowered to resolve issues - only with a 'sorry' which is not good enough. These are ongoing issues with this hotel since opening.
Customer avatar
Posted by
onApril 1, 2025
Hi Stephen,

Thank you for being one of our valued IHG® One Rewards Diamond Elite Ambassador members and for choosing to stay at the voco London - Marylebone.

We aim to add thoughtful touches along our guests' journeys, and I'm sorry about your experience. We’re committed to making sure your next experience is a much more pleasant one, so I shared your feedback with our hotel management to improve our service.

We look forward to seeing you soon.

Best regards,

Dhalzin D.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Relax + Recharge at Our San Antonio Riverwalk Hotel Experience the historic ambiance and friendly service of Holiday Inn Express San Antonio – River Walk Hotel , located downtown in the remodeled 1878 Bexar County Jail building. This historic building was built with the same materials, native Texas limestone, as the historic Alamo, San Antonio Missions and other historic buildings. Our San Antonio, TX hotel is your gateway to the city. We're situated 3 blocks to the River Walk , San Antonio Missions a UNESCO World Heritage List, and a quick half-mile trip to the Henry B. Gonzales Convention Center. Hop the trolley at the corner of our block for an easy ride to the Alamo, Tower of Americas, and the Alamodome. We also benefit our business guests. A centrally located San Antonio hotel in downtown, we're located near Valero Energy, Coca-Cola and Pepsi, Boeing and Fort Sam Houston. Enjoy free high-speed Internet and a 24-hour business center. Whether business trips, family vacations or romantic getaways in San Antonio, TX, our comfortable rooms welcome you. Upgraded amenities in our guest rooms include microwave, minifridge, Keurig coffee maker and flat screen TVs. You'll find lots to love throughout our Riverwalk hotel : a sparkling pool, fitness center,and hot breakfast Bar. Stay better & save more with our San Antonio hotel deals. A refreshing stay in the heart of it all – that's Holiday Inn Express Riverwalk Area hotel!
 
Overall
2 out of 5
2 out of 5
Not the biggest fan
By EdSan
Since I have stayed in so many H/I Express nationwide without any complaints, I find myself amazed that I found one to complaint about....but nothing that I say here is difficult to solve. Arrival, I get a room and ask about parking since parking here is impossible, all the young lady said was that it was around bavk pass the Domino's pizza. She did not tell me that it was a private parking lot. So I go in, park, and walk on the street around the corner back to the entrance. Why isn't there a gate directly to the hotel? It is a minute walk, but not the point when every H/I Ex I have stayed at has its own parking lot. I asked about parking fee since it is private and they charge and the lady says that the next morning they will give me a badge and charge me $10 for the night. Get to my room, found a dirty underwear in the closet (took a picture), walked downstairs and the staff was apologetic, but that is something that should have never happened and offered me another room, which I declined. Later on A/C was actually leaking and spitting icicles, pretty funny considering what just happened, next morning, time to leave. I ask about the badge, the lady tells me that I need to bring it back or be charged $40 to replace it (a threat or warning to a paying customer), so I get my vehicle, but the same walk cannot be done in the car, because you cannot make a left to the hotel at the light, and there is a lot of construction, so I got make my way around a few blocks to get back to the lobby and leave the badge. Needless to say, very inconvenient. I have never experienced anything like it at any other Holiday Inn Express..and I am not comparing to any other hotel chain or Airbnb, only to its own chain. Needless to say 1st and last stay at this location.
Customer avatar
Posted by
onApril 1, 2025
Hello EdSan,
I welcome your thoughts, and we are grateful you chose to stay at our Holiday Inn Express San Antonio North-Riverwalk Area, where our guest's needs matter most. We value you as an IHG® One Rewards member and your loyalty to our brands.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
0points
0of 0voted this comment as helpful.
 
Welcome to the newly renovated Candlewood Suites NE Stafford. We offer rooms with modern amenities a countertop stove, fully equipped kitchen with all the utensils you might need, a microwave, and a full-size refrigerator. You can easily do your laundry any time of the day (or night) in our courtesy laundry room, you can also buy detergents, Clorox and fabric softener at our convenient front desk store. Please enjoy our well-equipped gym open 24 hours a day, even on the weekends!!
 
Overall
1 out of 5
1 out of 5
Not the place to get a great rest or even to enjoy your stay.
By ENM23 from Midland, TX
This location definitely doesn't meet the standards of IHG. Member status means nothing at this location. Room had a bad smell, bed was really uncomfortable, noisy. Definitely not the location to get a good rest. Didn't even get the room I had reserved; I was downgraded instead of upgraded! Especially traveling with family, I truly recommend at other IHG locations.
Customer avatar
Posted by
onApril 1, 2025
Hello ENM23,
Thank you for your recent stay at the Candlewood Suites Houston - Stafford. We truly appreciate you as one of our loyal IHG® One Rewards Diamond Elite members.
We aim to deliver comfortable accommodations and great value to our guests. I'm sorry we missed the mark on this occasion. I have shared your comments with the hotel management team. I'm certain that they'll look into addressing the issues you raised so they won't occur again. In line with this, I also sent you an email.
We hope we see you again soon in your travels and make your stay better than this last one!
Many thanks,
Jonathan A
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Enjoy the Convenience of Our Petersburg, VA Hotel Welcome to the Holiday Inn Express® Hotel and Suites in Petersburg, Virginia, conveniently located off I-95 at Exit 45, just south of Colonial Heights and Fort Lee. Business travelers never have to worry about making it to a meeting on time, as we are just minutes from the Chudoba Parkway Business District, downtown Petersburg and companies such as Honeywell, Northrup Grumman, Rolls Royce, IBM, and Virginia State University . The 24-hour Business Center in our Fort Lee hotel features computer, print, fax and copy services to help you prepare for a day's work. Our hotel offers gives you easy access to the area's top attractions, including historic sites such as Pamplin Park and Petersburg National Battlefield, prime shopping and dining at Southpark Mall, and recreation at the Petersburg Sports Complex and the Virginia Motorsports Park. To ensure the best possible stay, our Petersburg, Virginia hotel's proud to offer some of the finest amenities around. You can take advantage of the hotel-wide free high-speed Internet access, maintain your workout routine at our 24-hour Fitness Center and unwind at our heated indoor pool, whirlpool and Jacuzzi. Add to these our complimentary Express Start hot breakfast bar featuring our delicious signature cinnamon rolls and, and you'll be sure to want to call the Holiday Inn Express® Petersburg, VA hotel your home away from home!
 
Overall
2 out of 5
2 out of 5
Tv. Channels were good.
By Tony 2025 from Virginia
The room was not as I had selected when booking it.
Customer avatar
Posted by
onApril 1, 2025
Hello Tony 2025,
I welcome your thoughts, and we are grateful you chose to stay at our Holiday Inn Express And Suites Petersburg - Fort Gregg, where our guest's needs matter most.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
0points
0of 0voted this comment as helpful.
 
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