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- First review commentFebruary 14, 2017
- Last review commentMay 14, 2025
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Our hotel is centrally located in Albuquerque, NM, just two blocks north of I-40 and one exit west of I-25. We’re across from the Indian Pueblo Cultural Center, one mile from the Albuquerque Old Town Plaza, and only 10 minutes from Albuquerque International Airport (ABQ).
For business travelers, our hotel is conveniently close to key organizations such as BIA, BIH, BLM, and Kirtland Air Force Base. Enjoy our 24-hour business center, three meeting rooms for your important gatherings, and complimentary high-speed Wi-Fi for seamless remote work.
On vacation? Our Albuquerque hotel serves as the perfect home base for exploring attractions like Petroglyph National Monument, Sandia Peak Tramway, and ABQ BioPark Zoo—each less than 20 minutes away. We offer a selection of pet-friendly rooms and a free, hot breakfast to energize your family each morning.
Call us now to book your stay. We look forward to welcoming you!
Overall
2 out of 5
Will Never Stay In This Hotel Again
By Traveler
from Questa, New Mexico
I was in a room that overlooked 12th Street and Four Winds Gas Station and the road traffic was so noisy that I had a hard time sleeping! Check in staff appeared to be burnout waiting on customers, the check in staff was very short and curt with me and never greeted me with a smile. The next time I have to stay over night in Albuquerque I will find another hotel to stay in.
Posted byCorporate
onMay 13, 2025
Hi Traveler,
Thank you for staying and sharing your experience at our Holiday Inn Express & Suites Albuquerque Historic Old Town during your business trip. We appreciate you as one of our guests!
We're committed to providing you with the best overall experience. I'm sorry about the issues you encountered. I brought this up to our local management's attention. I'm confident that the necessary actions will be taken to ensure better service.
We look forward to seeing you again on your future trips, and we'll do our best to make your next stay better than the last!
Safe travels,
Jomar M.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Embrace Times Square from Our Hotel in Midtown NYC
Our New York City hotel boasts a great location in Midtown and close to Times Square. Located a short walk from Times Square attractions, the Holiday Inn Express Times Square offers comfortable accommodations near New York’s biggest attractions. With Times Square and Broadway outside our door, you'll find it easy getting to and from your New York City destinations.
Within walking distance of our Manhattan hotel, you can find a wealth of attractions. Just a block from our New York City hotel in Times Square and Broadway theatres. Other well-known New York attractions such as the Empire State Building, Broadway, and Central Park are within a few blocks of our hotel in Manhattan. Located near 42nd Street, our hotel is close to the main subway lines so you can get around the city easily. For the business traveler, there are many major New York business attractions located near our hotel in New York City. Major headquarters including Merrill Lynch, Legg Mason, and Ernst & Young are all within walking distance of our New York City accommodations. With our convenient Manhattan location, you can make it on time to all your NYC meetings. Enjoy free breakfast and start your day with one of our famous cinnamon rolls from the hot breakfast bar. Additionally, you can stay connected throughout your entire stay at our New York City hotel with free high-speed internet access.
Overall3 out of 5
It’s a 3 out of 5
By Brian
from New York
This is my honest review. When we looked for affordable hotels within our budget in New York City close to Time Square walking distance to the subway this was the best option that we could find regarding the price. The breakfast was great to be able to have as an option. Little bit of issue with some of the elevators as there is a lot of floors and there was a lot of people the week that we were there. The room is nothing special. There were a few things that were not enough to bother us, but a little bit unsightly there is a stain on the carpet. Our phone had a piece of black electrical tape holding the cord into the phone headset. The water pressure is not very strong, but water was very hot which I appreciated. I spoke to someone else at breakfast and they had a complaint. I’m not exactly sure what it was. But in summary, I feel like a lot of those little things aren’t necessary to make better or to fix or put money into because it’s New York. It’s a hotel that’s close to those amenities and if it is gonna be a little bit cheaper per night you’re gonna probably always have people in the hotel so that is what I would say. I don’t expect any changes to be made. Would we stay there again if we went? I think we probably would continue to look for something different just to have a different experience but I’m not gonna say anything was horribly wrong. All that to say the bed on the left side on the mattress was kind of lumpy and I felt like a little bit uncomfortable, but we were so tired at the end of the day didn’t really seem to affect us and when I woke up, I didn’t have any back pain or anything like that so I was grateful for that. Feel free to contact me if you want to have a further conversation, you have my email which is with this review.
Posted byCorporate
onMay 13, 2025
Hello Brian,
Thank you for staying and sharing your experience at our Holiday Inn Express New York City Times Square during your anniversary. We appreciate you for being one of our IHG One Rewards members!
We're committed to providing you with the best overall experience. I'm sorry about the issues you encountered. I brought this up to our local management's attention. I'm confident that the necessary actions will be taken to ensure better service.
We look forward to seeing you again on your future trips!
Safe travels,
Jomar M.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Welcome to Holiday Inn Express Scottsdale North, your gateway to everything Scottsdale, Arizona offers. Just ten minutes from Scottsdale Airport and a short drive from the renowned Mayo Clinic, our hotel is an ideal base for medical professionals and leisure travelers.
Enjoy easy access to major health centers like Scottsdale Healthcare Shea and the Virginia G. Piper Cancer Center. Dive into Old Town Scottsdale's historic charm with its unique shops, art galleries, and vibrant nightlife. Visit Arizona State University or enjoy the thrill of a spring training game at nearby stadiums.
After a day of meetings or sightseeing, unwind in our comfortable rooms or by the pool. Our warm staff will make your stay delightful, whether you’re here for business or leisure.
Overall3 out of 5
Get the elevator fixed
By Hot Tub
from Dallas
If the elevators had been working it wouldn't have been so bad. But when you have elevators not working and kids being kept outside of the room from their parents, just wandering the hallways or sleeping in the hallways. That's a little off-putting to a business traveler.
Posted byCorporate
onMay 13, 2025
Hi to our Valued Guest,
Thank you for staying and choosing our Holiday Inn Express Scottsdale North for business travel needs. We appreciate you being a Platinum Elite member of our IHG® One Rewards program!
We always strive to provide the best service to our guests. I'm sorry for the experience. I shared this with our hotel management team. I'm certain that your feedback will be used as a reference to enhance our services and elevate guests' experience.
I hope you'll consider us again for your future accommodation needs!
Stay safe,
Jomar M.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Comfort meets convenience at Holiday Inn Express Romulus/Detroit Airport with a free 24-hour shuttle service. One mile from Detroit Metropolitan Airport and a short 20-minute drive from downtown Detroit, our hotel is the ideal choice for a quick stopover or a family getaway. Make travel easy by taking advantage of our 8-and 16-day Park Stay Go Packages. Dive into the city's vibrant food truck scene, visit the Henry Ford Museum, explore Lower Huron Metropark, or catch a game at Ford Field. Start your day with our free Express Start™ Breakfast, stay active in our Fitness Center, and enjoy free Wi-Fi. At the end of the day, unwind in comfortable rooms with plush bedding and soothing Dove products. We’ll make your Detroit stay unforgettable!
Overall1 out of 5
Terrible stay
By AngW
from Ohio
Upon arrival, the front desk clerk was very rude and acted very unprofessional that I had interrupted her personal conversation with a woman standing at the front desk. Upon entering our room, I found receipts from 2/2/25 (almost 3 months ago) on the floor in the room. The bed was extremely uncomfortable. We went down for breakfast at 5:30 am as we had an early flight. The same desk person was at the dining area having another personal conversation with a woman sitting at a table. Trying to get information about our park and stay, I scanned the QR code located on a table. It stated to see the front desk. I asked about the stay and park, and the desk clerk (while in the dining room) pointed to a window and said you have to park out there. I stated that I didn’t understand where she was pointing (it was raining and their curtains were covering the window. She rudely told me to go to the lot behind the hotel. My husband and I went to take our luggage to our car and I told the person that she was extremely rude. Upon returning to have breakfast, I walked up to the counter and took the manager’s card. While eating breakfast, this clerk made a point to say hello and good morning to everyone that entered the dining area. As we left, the woman called me a foul name as I walked by. We parked in the lot. Upon returning after our flight, trying to leave the lot. We were asked for our voucher. As we had never received a voucher, I returned to the front desk. The clerk was very polite and upon locating the voucher book, it was shown that we never received the voucher we had paid for with our stay. This front desk clerk was not only extremely rude but also deliberately failed to give us the information as well as item we needed to exit the parking lot. Very poor customer service.
Posted byCorporate
onMay 13, 2025
Hi AngW,
I am glad to have been a host to one of our valued IHG® One Rewards members. Thank you for staying at the Holiday Inn Express Romulus / Detroit Airport for your trip and for sharing your thoughts about your stay. I trust that all is well.
We take pride in offering our guests an attractive place to rest, but I'm sorry to learn about the issues encountered during your visit. I have shared your comments with our hotel management team. I am sure they will use this as a reference for improvement. I would love to regain your faith in our hotel, and I have sent you a private message with additional details.
I hope you allow us to turn things around the next time you stay with us.
Kind regards,
Grace L.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
The Hotel Indigo® London Kensington is situated in the heart of the Royal Borough of Kensington and Chelsea, our London hotel blends beautifully into this boutique neighbourhood. We’re also located close to the Earl’s Court tube station, placing all of London’s destinations and major transport hubs like Heathrow (LHR) and London City Airports (LCY) within easy reach.
Overall1 out of 5
Horrible basement room.
By Scott622
from Kearny, NJ
It wasn't a great stay for me. I was given a room in the basement with an odd smell. The kitchen is on the other side of the wall so I was woken up to the sound of dishes and loud bumps to the wall as they setup for breakfast.
The housekeeping came really late, at 7pm on Sunday and I just said to skip it. The floor didn't look vacuumed when they did come in.
The refrigerator never worked. They said someone was going to switch it out, that never happened, so I stopped asking.
The bed is rock hard. I didn't expect this from a larger chain hotel and from a "4" star hotel. A "3" star on the same street for cheaper would have suffice.
I didn't want to be the guest that complains about everything but that room shouldn't be rented to anyone. There's mold at the top tiles. I won't be returning.
The housekeeping came really late, at 7pm on Sunday and I just said to skip it. The floor didn't look vacuumed when they did come in.
The refrigerator never worked. They said someone was going to switch it out, that never happened, so I stopped asking.
The bed is rock hard. I didn't expect this from a larger chain hotel and from a "4" star hotel. A "3" star on the same street for cheaper would have suffice.
I didn't want to be the guest that complains about everything but that room shouldn't be rented to anyone. There's mold at the top tiles. I won't be returning.
Posted byCorporate
onMay 13, 2025
Hi Scott622,
Thank you for staying at the Hotel Indigo London - Kensington and sharing your experience. We appreciate you for being one of our IHG® One Rewards members.
We strive to provide excellent and impressive service to all our guests. Our hotel consistently prioritizes cleanliness, and we apologize for not meeting your expectations. I've shared your feedback with our hotel management regarding this concern so they can take prompt measures to prevent a recurrence of the situation.
Thank you again for taking the time to provide your insights and allowing us to improve.
Sincerely,
Crisel V.
Case Manager
IHG® Hotels & Resorts Service
Case Manager
IHG® Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Welcome to Staybridge Suites East Stroudsburg – Poconos . The newest extended stay hotel located in the heart of the beautiful Pocono Mountains. Our hotel is conveniently located near East Stroudsburg University, the Poconos Medical Center & The Shawnee Ski Resort off of I-80, Exit 309. Whether your travels bring you for business, leisure or academics we are just minutes from the quaint downtown Stroudsburg. You can be skiing at Shawnee or Camelback, hiking the Appalachian Trail, paddling the Delaware River or enjoying "the Niagara of Pennsylvania," Bushkill Falls. We're just minutes away from Camelbeach Water Park and the Crossings Factory Outlets. Stroll downtown, and enjoy dinner at a railroad depot or see a musical at a restored circa-1925 theatre. It's all right here near our hotel. So come for a visit, and get to know our mountain town resort. Extended-stay hotel travelers need a hotel that understands the unique needs of those in search of a home away from home and the Staybridge Suites – East Stroudsburg - Poconos. Your fully equipped suite provides you a full kitchen and adequate work space with complimentary Internet access. Enjoy our complimentary hot breakfast buffet, our evening Social reception (Monday - Wednesday) and 24-hour Pantry convenience store. While relaxing at our hotel, enjoy our indoor swimming pool (closed till July 2019), our BBQ pavilion, courtyard, and 24-hour fitness center.
Overall1 out of 5
Construction noise from 6am till 10pm smelled like weed loud music bed uncomfortable dirty rude staff.
By Lissanoopu
from Tobyhanna pa
Don’t stay here waste of your money you don’t get what you pay for
Posted byCorporate
onMay 13, 2025
Hi Lissanoopu,
I am glad to have been a host to one of our valued IHG® One Rewards members. Thank you for staying at the Staybridge Suites Stroudsburg (East) Poconos for your trip and for sharing your thoughts about your stay. I trust that all is well.
We love our guests to feel comfortable and at home at Staybridge Suites. I want to offer our sincerest apology for what happened during your stay. I have shared your feedback with the hotel management team to ensure necessary action to prevent the same issues from reoccurring. I would love to regain your faith in our hotel, and I have sent you a private message with additional details.
We look forward to having the opportunity to share a more positive experience.
All the best,
Grace L.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Located in the heart of the White Mountains This hotel's cozy accommodations are set in the gorgeous White Mountains of New Hampshire, minutes from all that Mount Washington Valley has to offer. The Holiday Inn Express and Suites is across the street from Settler's Green Outlet Village, two miles to Downtown North Conway where you can experience unique shops, restaurants and visit the Conway Scenic Railroad. Storyland and Mt. Washington are only a short drive with beautiful scenery along the way! If you’re looking for outdoor adventure, the Saco River, Echo Lake State Park and the National Forest are only minutes away. Business guests seeking hotels in North Conway, New Hampshire appreciate convenient access to Memorial Hospital and businesses like Hunting Dearborn Int'l. Free hotel-wide, Wi-Fi access is provided, as is a 24-hour business center, so patrons have the resources they need on site. No matter what your itinerary, the free, hot Express Start Breakfast Bar ensures that you're ready to tackle the day. The glass-domed, heated pool and hot tub offers a relaxing escape. Let us make your stay a memorable one. Book today!
Overall2 out of 5
Dirty floors and hair in the bed
By Beannie44
from NH
The floor was full of dirt and sand upon entering the room. There was hair in the bed from someone before us, the perimeter of the bathroom mirror was super dirty. The perimeter of the entire room was super dusty, and we didn't sleep at all due to how hot it was and the heat would not come down. I had to open thw window and at that it would only open like 2 inches. The pool area also had ants that crawled in me as I watched my kids swim. And there was sand in the hot tub according to my teenager.
Posted byCorporate
onMay 13, 2025
Hi Beannie44,
I am glad to have been a host to one of our valued guests. Thank you for staying at the Holiday Inn Express North Conway for your trip and for sharing your thoughts about your stay. I trust that all is well.
We take pride in offering our guests an attractive place to rest, but I'm sorry to learn about the issues encountered during your visit. I have shared your comments with our hotel management team. I am sure they will use this as a reference for improvement.
I hope you allow us to turn things around the next time you stay with us.
Kind regards,
Grace L.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Denver's Tech Center Your home away from home in Denver's Tech Center, the Staybridge Suites DTC is here to help you break away from the travel norm. We are centrally located to multiple businesses including Charter Communications, Comcast, Arrow Electric, Jeppesen, and many more. We welcome business travelers, families, and those who may be relocating to our all-suite hotel to enjoy the comforts of home and then some. With our IHG Clean Promise, enhanced cleaning and specific science-led safety protocols are in place to give you greater confidence and our hotel team the protection needed. Enjoy live music, great food, drinks and a view at the ViewHouse Centennial located across the street or have a romantic dinner at Maggiano's Little Italy. Staybridge Suites DTC is surrounded by a multitude of restaurants and bars. Discover local craft beer at Peak View Brewing or stop by for a free taster of beer and wine at our social Monday to Wednesday nights! Our all-suite hotel features comfortable beds, spacious living spaces, and fully equipped kitchens in each room. Free breakfast daily, free Wi-Fi, and free laundry are just a few of the additional perks of staying with us. Take the Light Rail downtown or to Denver International Airport.
Overall1 out of 5
Far below Staybridge standard
By Devans04
from Cleveland, TN
When I arrived, I was given an "upgraded" room in which the AC thermostat did not work. When I attempted to call the front desk to report the problem, I discovered that the phone lacked a cable from it to the wall jack. By the time I was settled into a different room, an hour had passed.
The next day when I touched the water handle in the kitchen sink of the second room, the handle fell off into the garbage disposal. Since it was in the hot position, I had to fish the handle out of the disposal with hot water running on my hand. I had to retrieve it so that I had a means of turning the water off. The door jam and locking plate for this room had been so badly damaged and repaired in the past, that the security bolt would not latch.
I have stayed in numerous Staybridge hotels and this one is so far off the mark, IHG should not let them use the name.
Posted byCorporate
onMay 13, 2025
Hi Devans04,
Thank you for staying at the Staybridge Suites Denver Tech Center and sharing your experience. We appreciate you for being one of our IHG® One Rewards Platinum Elite members, and we are grateful for your loyalty since 2014.
Our goal has always been to provide our guests with the best hospitality service, and I'm sorry for what happened during your stay with us. I've shared your feedback with our hotel management so they can take swift measures to avoid repeating the situation. I have also sent you a private message to extend our apologies.
Thank you again for taking the time to provide your insights and allowing us to improve.
Sincerely,
Crisel V.
Case Manager
IHG® Hotels & Resorts Service
Case Manager
IHG® Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Fresh, Modern, and Steeped in History
Beautifully renovated, the Holiday Inn Express & Suites Selma offers close proximity to many Selma attractions that chronicle America's Civil Rights history.
Old Town Selma , a historically important town in Alabama's largest historic district, is just five minutes from our Selma accommodations. With 1,250 buildings that date back as far as the 1820s, Old Town Selma is a great place to experience old, Southern architecture and style. Other historic venues near our Selma hotel include the National Voting Rights Museum, National Civil Rights Museum and the Slavery and Civil War Museum.
Our Selma hotel is conveniently located five minutes from the Carl C. Morgan Convention Center , Bush Hog LLC, and International Paper Company and ten minutes from Craig Industrial Complex . We make business travel easier by offering a modern, sleek meeting room, free Wi-Fi, and a 24-hour Business Center with copy, fax, print and other services.
You can expect a comfortable and quiet stay in our clean 100% smoke free Selma hotel rooms. Enjoy the choice hotel amenities you deserve, like a complimentary Fresh Start Breakfast and an outdoor pool.
Overall2 out of 5
Dissapointing experience in Selma
By Wiguy3
from Pleasant Prairie, WI
Several problems with room and limited help addressing them by staff.
Toliet not working (fixed myself), insufficient towels (2 provided but 3 people booked in room), water damaged ceiling in bath, shower curtain bar falling down, missing stoppers in tub and sink, no body soap in shower, pool slimly green (not opened) and funky mold on outside of room window.
Breakfast was very good.
Posted byCorporate
onMay 13, 2025
Hi Wiguy3,
Thank you for staying at Holiday Inn Express Selma and sharing your experience. It is a pleasure to host one of our valued IHG® One Rewards Silver Elite members, and we are grateful for your continued loyalty since 1988.
Our goal is to make your trip welcoming by providing excellent service and meeting the highest standards of accommodations. I apologize for the circumstances that did not allow you to enjoy a comfortable stay. Every stay should be as enjoyable and relaxed as possible, and we will use your input to guide our team to deliver an even better experience in the future.
Thank you again for taking the time to provide your insights and allowing us to improve.
Sincerely,
Crisel V.
Case Manager
IHG® Hotels & Resorts Service
Case Manager
IHG® Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Located just minutes from the historic village of Cooperstown, Holiday Inn Express & Suites Cooperstown is located near Bassett Medical Center and other local businesses and attractions.
Explore the National Baseball Hall of Fame and Museum and Cooperstown Dreams Park. Enjoy the award-winning Glimmerglass Festival or the Cooperstown Beverage Trail’s concerts, craft brews, and vineyards. Visit family-friendly attractions like Doubleday Field, The Farmers’ Museum, and Rail Explorers Cooperstown Division.
Start each day with our complimentary breakfast buffet, stay active in our Fitness Center, and relax in our indoor pool and hot tub. From an outdoor playground and picnic area to complimentary parking and Wi-Fi, we provide everything you need for an enjoyable stay in Cooperstown.
Overall2 out of 5
No Printed Receipt
By nswanberg
from Canton, MI
I found it most disconcerting and aggravating that the staff would not provide me a written receipt upon checking out. I have never had a request for a written receipt turned down at any other hotel.
Posted byCorporate
onMay 13, 2025
Hi nswanberg,
I am glad to have been a host to one of our valued IHG® One Rewards members. Thank you for staying at the Holiday Inn Express Cooperstown for your trip and for sharing your thoughts about your stay. I trust that all is well.
We take pride in offering our guests an attractive place to rest, but I'm sorry to learn about the issues encountered during your visit. I have shared your comments with our hotel management team. I am sure they will use this as a reference for improvement. I would love to regain your faith in our hotel, and I have sent you a private message with additional details.
I hope you allow us to turn things around the next time you stay with us.
Kind regards,
Grace L.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
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