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    2017年2月14日
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    2025年4月23日
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Welcome to the brand-new Holiday Inn Express. We welcome you with open arms, rather you are visiting for business or leisure travel. We are conveniently located just off I-75 and a short drive to the "Empire City of the South", Atlanta. Need to catch a flight, no worries we are just about 25 miles from Hartsfield International Airport. Our guest rooms were designed to accommodate our guest traveling with family as well as business travel. Our modern design was meant to utilize the most out of space offering our guest more free space in rooms. Join us for a complimentary Express Start hot breakfast to get your day started off great. Don't worry we have your immediate business needs covered in our business center. Need to unwind?, no worries visit our state of the art fitness center or our Spa retreat featuring an outdoor pool. This little town of Jackson is just 1 exit from great shopping at the world-famous Tanger Outlets or visit our local zoo, Noah’s Ark Rehabilitation Center, full of rescued and rehabilitated animals. Downtown has lots of boutique shops and day spas. We are only minutes from Atlanta Motor Speedway. Travelling on business, we are just a few exits from the industrial district of Locust Grove and McDonough. Come allow us to deliver great service and a memorable trip to the Atlanta Metro area. We look forward to making a mark on your journey that stays with you always.
 
总体
2 分 - 总分为 5
2 分 - 总分为 5
Could have been better.
来自 John Boy Fort Wayne, IN
Desk Clerk sitting in lobby upon arrival. Couldn't find desk personnel on 2 occasions when we needed assistance. Public bathroom (men's) out of both toilet paper and hand towels. Tub/shower in room needed to be recaulked (cracking/seperating). No slip guards in bathtub/shower bottom. Staff kept letting food run out at breakfast necessitating a longer wait to replenish. Had no fresh regular coffee at the time of my departure. Had to settle for decaf because the other was just being brewed.
客户化身
已发布 2025年4月14日
Hi John Boy,
I am glad to have been a host to one of our valued IHG® One Rewards Platinum Elite members. Thank you for staying at the Holiday Inn Express Jackson for your trip and for sharing your thoughts about your stay. I trust that all is well.
We take pride in offering our guests an attractive place to rest, but I'm sorry to learn about the issues encountered during your visit. I have shared your comments with our hotel management team. I am sure they will use this as a reference for improvement.
I hope you allow us to turn things around the next time you stay with us.
Kind regards,
Grace L.
Case Manager
IHG Hotels & Resorts Service
 0 点
0/ 0的投票认为这条意见有用。
 
Holiday Inn® Lancaster hotel is just off the M6, with easy access to the Lake District. The shops and attractions of Lancaster are a 10-minute drive away. Alternatively, leave the car in the hotel's free car park and catch a bus to the town centre from the stop outside the hotel. Lancaster Station is served by direct trains to Manchester. Blackpool Airport (BLK) is 40 minutes' drive from the hotel. The hotel is just 20 minutes' drive from the scenic Lake District National Park. A 10-minute drive from the hotel, the 12th-century Lancaster Castle is surrounded by parkland. Nearby, the riverside Lancaster Maritime Museum occupies a former warehouse. Morecambe Bay, 20 minutes' drive from the hotel, offers coastal walks and seafront cafés. Lancaster University is easily accessible and only a 15 minutes' drive from the hotel.  Business guests are 20 minutes' drive from Heysham Power Station. At the hotel, you can host meetings for up to 100 people in seven flexible conference rooms with AV equipment and free WiFi. In the relaxed restaurant, start your day with a buffet breakfast, or enjoy an evening meal with family or colleagues. A visit to the well-equipped gym or indoor pool helps keep you fit, before relaxing in the steam room or sauna. The hotel also has a fantastic outdoor playground to entertain younger guests.
 
总体
3 分 - 总分为 5
3 分 - 总分为 5
Convenient and comfortable
来自 Monty Uk
Convenient hotel, clean and comfortable beds. Large free carpark. Good on site restaurant with excellent food. Swimming pool on site
客户化身
已发布 2025年4月14日
Hi Monty,
I am glad to have been a host to one of our valued guests. Thank you for staying at the Holiday Inn Lancaster for your trip and for sharing your thoughts about your stay. I trust that all is well.
I'm glad you enjoyed your time at our hotel, even though I'm sorry we didn't meet all your expectations. The relevant groups are pleased to learn this and eager to improve and explore potential improvement opportunities. I have conveyed your feedback to the management of our hotel, and I am confident that they will always make every effort to improve your experience and serve our guests.
If you find your travels bringing you back to the area, we hope that we can have the opportunity to welcome you back!
Yours in hospitality,
Grace L.
Case Manager
IHG Hotels & Resorts Service
 0 点
0/ 0的投票认为这条意见有用。
 
The Staybridge Suites Toledo Maumee hotel located in The Shops at Fallen Timbers, a mecca for shopping and entertainment. Our Toledo all-suite hotel is directly off of US24, just minutes to interstates I-75, I-475, and the Ohio Turnpike 80 90. Need a Toledo Hotel for business? Staybridge Suites Toledo Maumee is located near Toledo Downtown and companies including Dana Corporation, First Solar, Owens Illinois, Owens Corning, Anderson Inc., Libbey, Inc., Johns Manville, and many more. Located near Bowling Green State University, University of Toledo, Huntington Center, Hollywood Casino, Toledo Zoo, Toledo Museum of Art, Seagate Convention Center and other local attractions. When looking for corporate or short-term housing as you relocate to the Toledo Maumee area, our extended stay hotel offers fully furnished suites. All suites feature a fully equipped kitchen, dining and seating areas. Suite amenities include a complimentary breakfast buffet, social receptions every Monday through Wednesday and complimentary self-serve laundry facilities, Wi-Fi, local calls and voicemail. Our 24 hour business center allows you to stay productive while on the road. The Staybridge Suites Toledo Maumee even offers a BBQ area to prepare grilled foods or just unwind outdoors while enjoying the Fire Pit or Gazebo. Our team invites you to experience how refreshing extended stays can be whether for a day, a month or a year!
 
总体
3 分 - 总分为 5
3 分 - 总分为 5
Normally a great stay, but not this time.
来自 Business traveler
The room was clean and comfortable, and hotel staff helpful. However, the pool was closed (not mentioned on the website), the soft drink dispenser didn't work, and neither did either waffle maker. I stay here on business multiple times a year, so this was disappointing.
客户化身
已发布 2025年4月14日
Hi Business traveler,
I am glad to have been a host to one of our valued IHG® One Rewards Platinum Elite members. Thank you for staying at the Staybridge Suites Toledo - Maumee for your trip and for sharing your thoughts about your stay. I trust that all is well.
We love our guests to feel comfortable and at home at Staybridge Suites. I want to offer our sincerest apology for what happened during your stay. I have shared your feedback with the hotel management team to ensure necessary action to prevent the same issues from reoccurring.
We look forward to having the opportunity to share a more positive experience.
All the best,
Grace L.
Case Manager
IHG Hotels & Resorts Service
 0 点
0/ 0的投票认为这条意见有用。
 
客人爱二十九棕榈最新和最好的酒店 欢迎来到二十九棕榈村! Holiday Inn Express酒店二十九棕榈村酒店,位于沿高速公路62,方便客人前往当地的景点。该酒店距离 约书亚树国家公园7英里 并从 美海军陆战队空地作战中心(MCAGCC)或29棕榈海军陆战队基地7英里 使得它非常适合那些出差,值班,或休闲。 商务旅客发现自己以及为适应酒店的客人。而在29棵棕榈,加利福尼亚州,享受免费的高速有线和无线上网和24小时商务中心。您可以在会议室主持会议,最多可容纳45位客人。 有很多景点和活动在 29Palms 。一定要查看21丰富多彩的壁画,刻画出该地区的历史画面,给这个城市它的绰号为“壁画的绿洲。” 逃到阳光明媚的 二十九棕榈 而赌博在全新的 龟石赌场 。而酒店的客人都在29棵棕榈,加利福尼亚州,他们可以采取的一个波光粼粼的温水,室外游泳池,酒店内的健身中心和免费的,热的快速启动早餐酒吧的每一天。友好的工作人员在这个AAA三钻,联邦紧急事务管理局批准的财产期待着您的光临。
 
总体
3 分 - 总分为 5
3 分 - 总分为 5
Bed and bedding were very nice.
来自 KimP VT
This hotel is directly on the highway, so you should request a room on the side away from the highway which may help. This is not a walkable hotel.The bed was comfortable, bedding was acceptable. I was surprised that there were only two sets of towels, I usually expect four for a two-person stay. The products in the bathroom are the refillable kind - no individual bottles or bars of small soaps. Coffee amenities were not full. Breakfast was definitely sub-par. They had no yogurt, no hot eggs except the frozen red and green pepper filled "omelets". Cold hard boiled eggs on ice is not appealing. They also had no cinnamon rolls. The oatmeal was good, and there was fresh milk for it. Coffee was acceptable - when we went back for a refill the stir-sticks were all gone so we had to go back to the breakfast area for a plastic spoon. Front desk clerks were lacking personality (no greeting expect "checking in?", or "was everything to your satisfaction?"). Overall, the value for this hotel was not great - I have better expectations for a Holiday Inn Express and this did not meet them.
客户化身
已发布 2025年4月14日
Hi KimP,
I am glad to have been a host to one of our valued IHG® One Rewards members. Thank you for staying at the Holiday Inn Express Twentynine Palms- Joshua Tree for your trip and for sharing your thoughts about your stay. I trust that all is well.
We take pride in offering our guests an attractive place to rest, but I'm sorry to learn about the issues encountered during your visit. I have shared your comments with our hotel management team. I am sure they will use this as a reference for improvement.
I hope you allow us to turn things around the next time you stay with us.
Kind regards,
Grace L.
Case Manager
IHG Hotels & Resorts Service
 0 点
0/ 0的投票认为这条意见有用。
 
Experience refined hospitality at our perfect Downtown Memphis location, where travelers enjoy seamless check-in and premium amenities tailored to their needs. Centrally positioned in the heart of the Bluff City, our hotel offers effortless access to key business hubs and renowned landmarks, including Beale Street, AutoZone Redbirds Stadium, and the FedEx Forum, home of the Memphis Grizzlies. Our property provides proximity to major cultural events like the World Championship BBQ Competition and the St. Jude Marathon but also ensures a focused, productive environment for your work commitments. Enjoy modern comforts with skyline views, complimentary high-speed wireless internet, secured valet parking, and a fully equipped 24-hour business and fitness center. Dine at our Downtown Grille, conveniently located behind the lobby, where breakfast and dinner are served daily in a casual atmosphere. We look forward to delivering exceptional service that meets the demands of your busy schedule while providing a relaxing retreat in the heart of Memphis.
 
总体
1 分 - 总分为 5
1 分 - 总分为 5
Horrible Experience!!
来自 Kelcy04 Memphis
The entire hotels AC was out, we had ZERO air conditioning at all the entire stay. After being told we would receive a discount for room, we were fully charged. I tried contacting the GM of this location several times and I can never get a call back! I have emailed, called and messaged back and forth with in the app, ZERO LUCK!! Will never stay here again, very unprofessional!
客户化身
已发布 2025年4月14日
Hi Kelcy04,
We appreciate your continued loyalty to IHG® One Rewards. Thank you for your stay with us at Holiday Inn Memphis-Downtown (Beale Street). We take pride in making your stay inviting and memorable. I am sorry to learn about your experience.
I've communicated your feedback with our hotel management and sent you an email to discuss this further.
Again, thank you for sharing your experience. We hope you will give us another chance to show you our commitment to providing the exceptional experience you deserve.
All the best,
Alice P.
Case Manager
IHG Hotels & Resorts Service
 0 点
0/ 0的投票认为这条意见有用。
 
In the heart of the Cool Springs Business District, just a short stroll from Cool Springs Galleria , and 20 minutes south of downtown Nashville, TN , our hotel puts you in the ideal location for everything from business travel to family vacations. We welcome guests to Cool Springs with clean, comfortable guest rooms and genuine Southern hospitality from check-in to check-out. Within minutes guests can explore an eclectic mix of shopping, dining, and entertainment in Downtown Franklin or Cool Springs area, stroll through peaceful Crockett & Fly Park, or swing by our Onsite Restaurant and Bar and enjoy a Locally Crafted Beer. Head to the Outdoor Seating with your Dog at our Outdoor Pool . Enjoy a leisurely swim and a comfortable gathering area. In the evening, settle into cozy beds with fluffy comforters and your choice of soft or firm pillows. Business guests can utilize work desks with ergonomic chairs, while vacationers watch shows and movies on HDTVs with premium channels. Perfect for families, the suites and king rooms at our pet-friendly hotel in Cool Springs, TN feature pull out sleeper sofas and plenty of room to relax. Each room is equipped with its own Refrigerator and Microwave. We’re also proud to offer over 988 sq. ft. of flexible event space accommodating up to 60 guests, so whether you’re hosting business meetings or graduation party, we’ve got the space and amenities you need.
 
总体
1 分 - 总分为 5
1 分 - 总分为 5
Room Filled with Ants
来自 Alan H Pensacola, FL
Room had ants in the bathroom, on the night stands and around the TV. When front desk was told of the issue, their response was, “I’m sorry”.
I expected a refund for the room or a considerable amount of points added my account given my diamond elite status. This experience has me reconsidering my commitment to use IHG properties in the future.
客户化身
已发布 2025年4月14日
Hi Alan H,
We appreciate your business and Diamond Elite membership with IHG® One Rewards. Thank you for your stay with us at Holiday Inn Franklin - Cool Springs. We take pride in making your stay inviting and memorable. I am sorry to learn about your experience.
I've communicated your feedback with our hotel management and sent you an email to discuss this further.
Again, thank you for sharing your experience. We hope you will give us another chance to show you our commitment to providing the exceptional experience you deserve.
All the best,
Alice P.
Case Manager
IHG Hotels & Resorts Service
 0 点
0/ 0的投票认为这条意见有用。
 
So you have made it to Marylebone That’s voco London - Marylebone, of course. The voco® London – Marylebone is a delightful boutique hotel in London; perfectly placed in the heart of Marylebone village, one of London’s most vibrant and fashionable neighbourhoods with its unique blend of independent shops and boutiques, restaurants and cafes. This stylish hotel is just a short walk from the bustle of Marylebone High Street, where you can immerse yourself in the village vibe on the picturesque cobblestones of Marylebone Lane, surrounded by period architecture and attractive green spaces. Our 93 stylish and well-appointed bedrooms have been designed with your comfort in mind, combining thoughtful voco® touches with modern amenities at every turn. Smart TVs, sensor lighting and blackout blinds allow you to retreat from the hustle and bustle of the city, and kick back, relax and re-charge No matter how you plan to fill your day when you stay with us, the welcome will always be warm voco welcome.
 
总体
2 分 - 总分为 5
2 分 - 总分为 5
Poor experience
来自 Lucas Leicester
Good breakfast, helpful and friendly staff, rooms are tiny for the money, the shower smelled of mildew and I couldn’t get any sleep because I was next to a room of girls. They wasn’t been THAT loud but the walls were like paper and I could hear every word tbey were saying. Not ideal when you need a good nights sleep for an operation the next day.
客户化身
已发布 2025年4月14日
Hi Lucas,
We appreciate your business with IHG® Hotels & Resorts and thank you for choosing to stay at the voco London-Marylebone.
We work hard and strive to elevate our guests' stay with us every time, and I'm sorry to learn about what happened. Every guest interaction is an opportunity for us to improve and deliver exceptional hospitality, so I shared your feedback with our hotel management so that necessary steps will be taken to enhance guest satisfaction.
We’re excited for your next stay with us.
Kind regards,
Dhalzin D.
Case Manager
IHG Hotels & Resorts Service
 0 点
0/ 0的投票认为这条意见有用。
 
The newly renovated Holiday Inn Express & Suites San Diego Otay Mesa welcomes you! This choice San Diego hotel is nestled in the heart of the Otay Mesa Industrial Business Park, a short drive from Downtown San Diego and less than 1 mile from beautiful Tijuana, Mexico . We offer a convenient suburban location near the Cross Border Xpress , North Island Credit Union Amphitheatre , SeaWorld Aquatica, SeaWorld , the Chula Vista Olympic Training Park and the famous San Diego Zoo . Learn about local history at the Cabrillo National Monument, the Air and Space Museum and the Maritime Museum , or visit us for fun annual events such as Comic Con . Check out Las Americas Premium Outlets with 125 outlet stores and 13 restaurants in a lovely outdoor setting, or try the Otay Town Center Mall , just four miles from our hotel. Business travelers will enjoy a stay at our San Diego hotel because of its convenient location near companies such as Toyota, Bose, Panasonic, Maxwell, Tyco, JVC, Siemens Medical and Samsung, each within six miles of our hotel in the Otay Mesa Industrial Park . The International Commercial Border Crossing is .25 miles away. The Brown Field Municipal Airport is three miles away. During your stay, enjoy a free hot breakfast, Fitness Center and outdoor pool. Check out our San Diego hotel room deals to start planning your trip today.
 
总体
2 分 - 总分为 5
2 分 - 总分为 5
We can normally count on Holiday Inn Express, but not this time
来自 KB@5 CA
This was our worst stay at a Holiday Inn Express. Our stays at other locations have been good. The rooms are worn and run down, very few snack selections, breakfast was the same as usual, the service was below average, the windows were old, so you could hear all the interstate traffic, the televisions were outdated and hard to navigate, and the room's temperature controller smelled horrible when on. We reserved a 2 bedroom queen suite, as we are a family of 5, but were told the room wasn't available when we got there. They gave us an extra room, but they weren't adjoining so our family was split up.
客户化身
已发布 2025年4月14日
Hi KB@5,
Thank you for staying at the Holiday Inn Express & Suites San Diego Otay Mesa as one of our IHG One Rewards members. We truly value your business. We are committed to providing a space where guests can enjoy a pleasant lodging experience. I apologize for the conditions you encountered during your stay. I have informed the hotel management of your comments, which will serve as a reference for the hotel's periodic evaluation.
Again, thank you for staying with us. We look forward to the opportunity to provide you with a better stay.
Sincerely,
Connie D
Case Manager
IHG Hotels & Resorts Service
 0 点
0/ 0的投票认为这条意见有用。
 
Located in Southwestern Michigan, halfway between Chicago and Detroit, the Holiday Inn Express & Suites Kalamazoo West hotel is both a convenient workplace and an ideal getaway spot. It is easily accessible from I-94 and US 131. We are also just minutes away from Western Michigan University . If you're visiting the hotel for work in Kalamazoo, you can rely on the free high-speed, Wi-Fi access and the 24-hour Business Center to help you meet deadlines. Major corporations, such as Pfizer , Stryker and Borgess Medical Center are within miles. Leisure guests can enjoy amazing attractions in and around Kalamazoo, Michigan. Known as one of the top 10 beer cities in the US, the craft beer industry has been brewing since 1985. We also have a wide variety of bicycle trails for all levels of expertise. The Kal-Haven trail ends at the beautiful shore of Lake Michigan. Our great location is also near two dozen golf courses, and is home to the Wings Event Center . You can begin each morning with our Express Start Hot Breakfast , and after a busy day unwind in the indoor pool or sweat off stress in the 24-hour Fitness Center. Our comfortable accommodations provide the amenities and services travelers expect at an affordable price!
 
总体
2 分 - 总分为 5
2 分 - 总分为 5
Unfortunately, very sub par
来自 Lilo Michigan
To keep this simple, the bed was very uncomfortable, had a terrible night's rest.
There was no blow dryer in the bathroom and the breakfast selections were minimal to none.
Very disappointing for the price paid.
客户化身
已发布 2025年4月14日
Hi Lilo,
Thanks for staying at the Holiday Inn Express & Suites Kalamazoo West. We appreciate you as an IHG One Rewards member and value your business. Our guests can count on us to keep our hotels clean, the staff friendly, and everything in working order. I am sorry for your experience during your stay. I have shared your comments with the hotel management. They will ensure a better visit upon your return.
Again, thank you for your feedback. We hope to have another opportunity to make your stay pleasant.
Sincerely,
Connie D
Case Manager
IHG Hotels & Resorts Service
 0 点
0/ 0的投票认为这条意见有用。
 
Holiday Inn is moments from I-70 and I-65, and 15 minutes from Indianapolis International Airport. Feel like family with the staff at Holiday Inn Indianapolis Downtown and let our hotel become home away from home while visiting the area to take in a game at the Lucas Oil Stadium, the Gainbridge Field House, Victory Field, or the Indianapolis Motor Speedway. Champs, our on-site restaurant where kids eat free, is open daily for breakfast and dinner. Our guest rooms are equipped with modern amenities and all include a mini-refrigerator, a microwave, and a coffee maker. Our indoor swimming pool and gym are available complimentary for all guests, as well as Wi-Fi throughout the building. Flexible meeting space is also available for small business, corporate, or special event gatherings, accommodating 60 guests.
 
总体
3 分 - 总分为 5
3 分 - 总分为 5
Disappointed kids/grandkids
来自 Ashley Louisville Kentucky
One of the specific reasons I booked this hotel was for the pool and hot tub. The pool was freezing and the hot tub was closed. My kids and grandkids were very disappointed
客户化身
已发布 2025年4月14日
Hi Ashley,
Thanks for staying at the Holiday Inn Indianapolis Downtown. We appreciate you as an IHG One Rewards member and your loyalty to our brands since 2021. Our guests can count on us to keep our hotels clean, the staff friendly, and everything in working order. I am sorry for your experience during your stay. I have shared your comments with the hotel management. They will ensure a better visit upon your return.
Again, thank you for your feedback. We hope to have another opportunity to make your stay pleasant.
Sincerely,
Connie D
Case Manager
IHG Hotels & Resorts Service
 0 点
0/ 0的投票认为这条意见有用。
 
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Corporate 的故事
 
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