共享 Corporate 的简介
Corporate
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- 评论意见计数76409
- 有用性投票349
- 第一条评论意见2017年2月14日
- 最后一条评论意见2025年4月22日
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Brisbane city centre hotel with free breakfast and WiFi
Our 4-star accommodation is located on the border of Brisbane’s CBD and Spring Hill , close to Central train station. The hotel is a short stroll to nearby Brisbane River, Eagle Street and the city’s best restaurants, bars and shopping.
Staying at the Holiday Inn Express Brisbane Central helps you make the most of your time in Brisbane. Whether it's a weekend city break or affordable family holiday , the hotel is the perfect place to stay to discover and explore the river city with those who matter most. Sports and concert fans will appreciate the easy access of accommodation near Suncorp Stadium , and Brisbane Showgrounds , plus the convenience of secure onsite parking .
We are here to make travel easier for you, offering a smart stay including free Express Start™ Breakfast with a Grab & Go option to kick start your day after a restful nights’ sleep. 226 guest rooms provide all the everyday must-haves like free and fast WiFi , comfy bedding, and choice of pillows in your room. The Great Room restaurant and bar has a 24-hour menu, and the laundry room and fitness centre are accessible any time of the day or night. Whether for business or leisure, you are guaranteed a comfortable stay.
总体
1 分 - 总分为 5
Filthy
来自 Vee18
从 Cairns
I’ve stayed at many IHG hotels over the years, but this was by far the worst experience. The hotel lacked even basic service and professionalism. We arrived late at night to find our room in an unacceptable state—used tissues left above the safe, an unflushed toilet, hair on the vanity, and stained sheets. When we raised this with the duty manager, we were told there were no alternative rooms available and had no choice but to stay the night. It was so unpleasant that we didn’t get to sleep until after 1 a.m. due to all the back and forth.
The room itself was barebones—no tissues, no basic toiletries like toothbrushes. The following morning, the manager offered us 15,000 points as compensation, which isn’t even enough for a free night. The hotel displays a sign saying that if your room isn’t clean or up to standard, they’ll make it right—but that promise wasn’t kept. We were expected to sleep in a dirty bed and use an unclean bathroom, which is completely unacceptable.
Corporate
已发布 2025年4月15日
Hi Vee18,
We appreciate your unwavering support as a member of IHG One Rewards. Thank you for staying at the Holiday Inn Express Brisbane Central.
We strive to provide a great place to rest and recharge. I'm sorry we've missed the mark. I shared your feedback with our local team, and I am confident they will review it and take the necessary steps to address the issues. I have sent an email to you to discuss further.
We look forward to sharing a more positive experience on your next visit.
Yours in hospitality,
Kyla U.
Case Manager
IHG Hotels and Resorts Service
Case Manager
IHG Hotels and Resorts Service
0 点
0/ 0的投票认为这条意见有用。
宾客在入住墨尔本弗林德斯假日酒店（Holiday Inn Melbourne on Flinders）时，首先留意到的是我们发自内心的温暖微笑和热情迎客的氛围。
我们坐拥绝佳的地理位置——酒店坐落于墨尔本市中心，弗林德斯小巷（Flinders Lane）与斯宾塞大街（Spencer Street）拐角处，毗邻各式商店、餐厅和皇冠赌场（Crown Casino），而且位于免费电车乘坐区内。
酒店正门绿树成荫，风格现代，内部的客房和套房经过重新装修，以宾客需求为本，注重时尚风格。在漫长的一天后，您可以在舒适的加厚床上休息，带HDMI连接功能的大型智能电视将为您送上精彩的节目，此外您还可以好好享受卓越非凡的淋浴设施和免费无线网络。透过落地窗可以欣赏到绿树成荫的都市风光或泳池景观，落地窗还为客房提供了充足的自然光线，并配有遮光百叶窗，让您可以安然入睡。我们提供24小时客房服务，您甚至不必离开房间。
在温暖的日子里，您可以在铺设蓝色瓷砖、活力四射的泳池旁，躺在户外躺椅上享用清凉饮品放松身心。在午后的阳光下，把双脚浸泡在清凉的池水中或畅泳一番。健身房设施齐全，确保您能够保持生活常规。
无论您喜欢健康食物还是爽心美食，Sirocco餐厅都能满足您的需求。我们采用新鲜食材，精心烹制国际料理和澳式现代美食。酒店工作人员以真诚的微笑迎客，并以传统的待客之道为您提供服务。
加入IHG Rewards Club优悦会奖励计划后，您将可以轻松获得积分和兑换积分。我们在全球拥有5400多家酒店，您可以随心选择免费住宿的地点。
您一定会重新发现在墨尔本旅行的乐趣。
总体2 分 - 总分为 5
Poor front desk experience
来自 匿名
从 Adelaide
To whom it may concern,
I stayed at Hotel Indigo Flinders Street in late March.
It was for my brothers bucks weekend as he was getting married the following week.
There was a huge confusion at the front desk about how much the rooms were costing for the two nights we were staying.
My bill came to approximately $1800. However, on their end, the bill seemed to come to a total of approximately $3000. They proceeded to take the money out of my account without consulting with me or giving me a total of the bill. As my fellow guests rocked up, they tried charging them the remaining balance as my card declined due to the somehow increased amount. Luckily I was there to intervene.
The manager & staff at the front desk were polite, but failed to see what the problem was. I had a detailed bill showing the approximate $1800 but on their end it seemed to be $3000. Not sure where the $300 came from because if I had booked the same rooms at that very moment I was there, it would’ve come to $1800.
Something needs to be fixed in your system.
Despite the staff being polite and courteous, they failed to see why I was upset and only when I became frustrated with them they resolved the issue accordingly. I am writing this review not because I wish to speak poor on anyone, but I was not offered anything else from the staff. A free drink or room service food would’ve been an easy option. But instead I had to spend the weekend with $1000 less in my account as refunds do not go back straight away.
I hope I hear back from someone as I Love your hotel but was left quite frustrated on the weekend I stayed when I should really have been celebrating with my brother.
I stayed at Hotel Indigo Flinders Street in late March.
It was for my brothers bucks weekend as he was getting married the following week.
There was a huge confusion at the front desk about how much the rooms were costing for the two nights we were staying.
My bill came to approximately $1800. However, on their end, the bill seemed to come to a total of approximately $3000. They proceeded to take the money out of my account without consulting with me or giving me a total of the bill. As my fellow guests rocked up, they tried charging them the remaining balance as my card declined due to the somehow increased amount. Luckily I was there to intervene.
The manager & staff at the front desk were polite, but failed to see what the problem was. I had a detailed bill showing the approximate $1800 but on their end it seemed to be $3000. Not sure where the $300 came from because if I had booked the same rooms at that very moment I was there, it would’ve come to $1800.
Something needs to be fixed in your system.
Despite the staff being polite and courteous, they failed to see why I was upset and only when I became frustrated with them they resolved the issue accordingly. I am writing this review not because I wish to speak poor on anyone, but I was not offered anything else from the staff. A free drink or room service food would’ve been an easy option. But instead I had to spend the weekend with $1000 less in my account as refunds do not go back straight away.
I hope I hear back from someone as I Love your hotel but was left quite frustrated on the weekend I stayed when I should really have been celebrating with my brother.
Corporate
已发布 2025年4月15日
Hello Valued Guest,
We appreciate your unwavering support as a member of IHG One Rewards. Thank you for staying at the Hotel Indigo Melbourne on Flinders.
We are committed to providing an effortless and authentic service. I'm sorry we've missed the mark. I shared your feedback with our local team, and I am confident they will review it and take the necessary steps to address the issues. I have sent an email to you to discuss further.
We look forward to sharing a more positive experience on your next visit.
Yours in hospitality,
Kyla U.
Case Manager
IHG Hotels and Resorts Service
Case Manager
IHG Hotels and Resorts Service
0 点
0/ 0的投票认为这条意见有用。
Few can match the quality of the Candlewood Suites Aberdeen Edgewood Bel Air Hotel. Our Extended Stay Bel Air Hotel offers travelers a comfortable, convenient home base only six miles from Aberdeen Proving Ground and just over 30 miles from downtown Baltimore and BWI Airport. We can't wait for you to see our newly renovated guest suites.
Those seeking hotels near Baltimore for Government or Corporate travel appreciate our proximity to Emmorton Business Park, Raytheon, SAIC, Peach Bottom Power and Baltimore Convention Center. In addition, services like a 24-hr business center and complimentary high speed internet access throughout the property, provide long and short-term business travelers with the resources they need.
Leisure guests can getaway by exploring local attractions like the historic Concord Point Lighthouse to shopping along Baltimore's Inner Harbor. Enjoy an outdoor escape like hiking or biking. Sports fans can cheer on the Iron Birds at Ripken Stadium or the Orioles at Camden Yards.
While in Bel Air, our hotel guests truly feel at home thanks to perks like free laundry facilities, full kitchens, outdoor seasonal pool and barbecue grills. Our hotel is 100% non-smoking. You can stay on top of your workout routine thanks to our 24-hour fitness center. After your workout, stop by the Candlewood Cupboard for a snack, drink or sundries. We are a pet friendly hotel, so the next time you are in the Baltimore area, "Consider Us Home."
总体1 分 - 总分为 5
Never again
来自 Denise
从 Bel-Air
I rarely write a review but felt the need this time. When I arrived, there were dirty linens thrown at the top of the closet shelf. In addition, with no notification, the water was cut off to the sinks and showers for almost one hour. Once I noticed the water off, I called to the front desk to inform them. The gentleman had no idea but did call me back to let me know they were doing construction on the floor that needed them to shut down the water. The gentleman told me that he would call me back to inform me that the water was cut back on, but he never did. An hour later, I turned the water on and brown water came out the pipes. (Understandable since it was cut off). After checking out, I called back to complain about the situation. I was informed that the manager would call me back. She called me back stating that she would not give me a refund. I told her that I didn't ask for a refund but a discount would be nice for the inconvenience. She was extremely defensive and not customer friendly at all. She debated me about the amount of time the water was cut off and informed me that no men work at the front desk. I informed her that not only a man when I checked in, but also when I called and when I checked out. She continued to tell me no men work at her front desk. The call was absolutely frustrating which is why I will not stay there again.
Corporate
已发布 2025年4月15日
Hi Denise,
We appreciate your unwavering support as a member of IHG One Rewards. Thank you for staying at the Candlewood Suites Aberdeen-Bel Air.
We always want you to enjoy the comforts of home, and I'm sorry we've missed the mark. I shared your feedback with our local team, and I am confident they will review it and take the necessary steps to address the issues. I have sent an email to you to discuss further.
We look forward to sharing a more positive experience on your next visit.
Yours in hospitality,
Kyla U.
Case Manager
IHG Hotels and Resorts Service
Case Manager
IHG Hotels and Resorts Service
0 点
0/ 0的投票认为这条意见有用。
Hotel Indigo Kansas City - The Crossroads takes its inspiration from the city's thriving creative scene by incorporating local artwork throughout its three-story building. The 81 guest rooms of this historically certified, former home of the KC Costume Company, are embellished by custom fabric headboards and specially commissioned art — including a framed paint brush. The latter is a nod to Jim Leedy who in 1985 opened the first gallery in the Crossroads in what was once a paint brush factory. He is among the local creative types who have helped shape the unique experience of staying at the Hotel Indigo Kansas City Crossroads.
总体1 分 - 总分为 5
False advertising, lack of help resolving issue
来自 Kjma1998
从 Missouri
I booked the room through Booking.com. That was a mistake because when we took issue with the fact that, while the room was advertised as having a bathtub on Booking.com (I specifically wanted a bathtub and choose that room because it supposedly had one) I was told there was nothing anyone could do about it at the hotel, I had to call Booking.com to rectify the situation. Booking.com told me I had to go through the hotel to fix it. No one would help me. We didn't stay. I did not get a refund. The front desk staff was curt with me and entirely unhelpful. Very unhappy with this hotel.
Corporate
已发布 2025年4月15日
Hi Kjma1998,
We appreciate you staying at the Hotel Indigo Kansas City – The Crossroads. Thank you for considering IHG Hotels & Resorts as your travel partner.
We strive to offer everything our guests need and provide more where it matters most. I am sorry to miss the mark on your visit. I've communicated your feedback to our management team as a reference for the necessary improvements.
We look forward to having the opportunity to share a more positive experience in the future.
Kind Regards,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
Case Manager
IHG Hotels and Resorts Service
0 点
0/ 0的投票认为这条意见有用。
The best of West Chester in easy reach!
Discover the newly opened Holiday Inn Cincinnati – Liberty Way in West Chester, OH conveniently located right off I-75. Start your day with a hot breakfast buffet at our on-site restaurant, Liberty Bar & Bites. After a day of adventure, stop back in and sip on one of our signature cocktails or cold draft beers followed by a tasty dish cooked just for you. During your stay, you will enjoy our well-appointed guest rooms that recently completed a full renovation. Our hotel also offers an oversized fitness center, indoor pool, free Wi-Fi and flexible meeting space for 10-250 people. Whether traveling for business or leisure, the Holiday Inn Cincinnati – Liberty Way is delighted to be at your service.
We are located just 1/2 mile from shopping, restaurants & movie theater at Liberty Center and a mile from VOA MetroPark's fishing lake & trails. Enjoy quick access to Spooky Nook Champion Mill in less than 15-minute drive from our hotel to experience North America's largest indoor sports facility. Kings Island amusement park is 20 minutes away, and we're 30 minutes from Cincinnati and Dayton.
While you’re here, check out a show at the Funny Bone Comedy Club. Sports enthusiasts can visit a game at the Cincinnati Reds, Cincinnati Bengals, FC Cincinnati, or enjoy the driving range at Top Golf. We are also located near UC Health Center.
总体1 分 - 总分为 5
Ants in the room
来自 Traveler
从 Louisville, KY
The hotel was not bad overall but we had ants in our room when we woke up in the morning. We had bought Crumbl cookies and snacks for our kids on a road trip and they were covered in ants after not one night in the second story room. Disappointed
Corporate
已发布 2025年4月15日
Hi Traveler,
Thank you for sharing your thoughts about your stay. We appreciate you staying at the Holiday Inn Cincinnati - Liberty Way and for your loyalty as an IHG One Rewards member since 2017.
At Holiday Inn®, we believe the joy of travel is for everyone. I am sorry to learn about your experience. We take all reviews very seriously, and I relayed your feedback to the hotel management to improve our services for your next visit. I also sent you a private message to discuss this further.
I hope to welcome you back!
Best regards,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
Case Manager
IHG Hotels and Resorts Service
0 点
0/ 0的投票认为这条意见有用。
Stay Smart at our Convenient Farmington, MO Hotel Enjoy a relaxing stay at our property surrounded by the Hills of the Ozarks. Situated at the intersection of Highway 67 and 32, our Farmington, MO hotel provides travelers with a great location near the area's major businesses and attractions. When it comes to meeting the needs of corporate travelers, we offer unmatched amenities, such as a 24-hour Business Center with free high-speed Internet access, copy & print services and a PC. In addition, we put you close to Parkland Hospital and Mineral Area Regional Medical, as well as Guardian Automotive and Ozark Steel. Our hotel's property in Farmington, Missouri is also only two miles from the Farmington Regional Airport. If you are coming to the area for leisure purposes, you'll love how close we are to attractions, including the Farmington Civic Center and Water Park. Enjoy exciting activities like wine tasting at Chaumette and Twin Oaks Vineyards, underwater diving at Bonne Terre Mine or visiting one of the nearby state parks, including St. Joe, Hawn, Pickle Springs and Elephant Rock. Don't go home without stopping by the Maple Valley Shopping Center. While staying at our hotel's property in Farmington, Missouri, you can take advantage of amenities such as the Fitness Center, a free hot Breakfast Bar and a sparkling indoor pool. The staff of the Holiday Inn Express® & Suites Farmington, MO looks forward to your next stay.
总体1 分 - 总分为 5
Very disappointing
来自 Beck37
从 Michigan
We were driving through Farmington at midnight on the night of extremely bad weather. Tornadoes and storms all around us. It was late and we needed a place to stay for a couple hours. We stopped and asked if there were any rooms left. The guy at the counter was not friendly. We were in and out of the hotel in 6 hours and paid an enormous amount for the room. When we got in the room it was just a shell. Dirty floors, scuffed doors, two beds and a bathroom with nothing else. It looked like a cell. We were not there for very long and thank goodness it was gross. The breakfast wasn’t bad and the lady working the breakfast was the only nice person there. So disappointed that we pick Holiday Inn’s because they are usually great and this time it definitely was not.
Corporate
已发布 2025年4月15日
Hi Beck37,
We value your unwavering support as a Platinum Elite member of IHG One Rewards. Thank you for staying at the Holiday Inn Express and Suites Farmington.
We strive to provide an efficient stay in a place that feels fresh and focused. I am sorry to learn about what happened. I made sure to share your concern with our hotel management, and I am positive that they will look into this. I sent you an email to discuss this further. I hope you can read it when you have the time.
We look forward to making your next stay a great one.
Yours in hospitality,
Kyla U.
Case Manager
IHG Hotels and Resorts Service
Case Manager
IHG Hotels and Resorts Service
0 点
0/ 0的投票认为这条意见有用。
Welcome to the Holiday Inn St. Louis - Downtown Conv Ctr located next to America's Convention Center & Dome , and just one block from St. Louis' newest expansion area "Washington Avenue" featuring unique dining, shopping boutiques and entertainment.
Our convenient downtown location is just nine blocks from Busch Stadium , home of the St. Louis Cardinals & Ballpark Village, and Enterprise Center , home of the St. Louis Blues ! We’re minutes from some of Saint Louis' historical sites such as St Louis Gateway Arch, Anheuser Busch Brewery, Forest Park Zoo , and St Louis Union Station , home of the new St. Louis Aquarium .
The Holiday Inn St. Louis - Downtown Conv Ctr features 293 beautifully appointed guest rooms and suites that feature a Keurig Coffee Maker, complimentary wireless high-speed Internet access, mini-refrigerator & microwave. You can relax in our indoor heated pool featuring a spacious pool deck, or get your heart pumping in our state-of-the-art Fitness Center.
We're the perfect business address for visitors to Wells Fargo, PWC, Procter & Gamble, US Bank, Nestle Purina, AB, Accenture, Siemens, ADM, Marathon Petroleum, Schneider Electric, KPMG, Mallinckrodt & SLU.
总体1 分 - 总分为 5
This hotel should be a ecolodge at best
来自 Veryunderwelmed
从 KC MO
I’ve stayed at the 100’s of IHG properties and this definitely does not meet the standards. The person that checked us in was unprofessional, the property is very rundown and an overall dirty feeling It seemed like they gave us a half used shampoo bottle. Was very underwhelmed by this property.
Corporate
已发布 2025年4月15日
Hi Valued Guest,
Thank you for sharing your thoughts about your stay. We appreciate you staying at the Holiday Inn Saint Louis - Downtown Convention Center and for your loyalty as an IHG One Rewards member since 2019.
At Holiday Inn®, we believe the joy of travel is for everyone. I am sorry to learn about your experience. We take all reviews very seriously, and I relayed your feedback to the hotel management to improve our services for your next visit. I also sent you a private message to discuss this further.
I hope to welcome you back!
Best regards,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
Case Manager
IHG Hotels and Resorts Service
0 点
0/ 0的投票认为这条意见有用。
Welcome to the Holiday Inn St. Louis - Downtown Conv Ctr located next to America's Convention Center & Dome , and just one block from St. Louis' newest expansion area "Washington Avenue" featuring unique dining, shopping boutiques and entertainment.
Our convenient downtown location is just nine blocks from Busch Stadium , home of the St. Louis Cardinals & Ballpark Village, and Enterprise Center , home of the St. Louis Blues ! We’re minutes from some of Saint Louis' historical sites such as St Louis Gateway Arch, Anheuser Busch Brewery, Forest Park Zoo , and St Louis Union Station , home of the new St. Louis Aquarium .
The Holiday Inn St. Louis - Downtown Conv Ctr features 293 beautifully appointed guest rooms and suites that feature a Keurig Coffee Maker, complimentary wireless high-speed Internet access, mini-refrigerator & microwave. You can relax in our indoor heated pool featuring a spacious pool deck, or get your heart pumping in our state-of-the-art Fitness Center.
We're the perfect business address for visitors to Wells Fargo, PWC, Procter & Gamble, US Bank, Nestle Purina, AB, Accenture, Siemens, ADM, Marathon Petroleum, Schneider Electric, KPMG, Mallinckrodt & SLU.
总体1 分 - 总分为 5
This hotel should be a ecolodge at best
来自 Veryunderwelmed
从 KC MO
I’ve stayed at the 100’s of IHG properties and this definitely does not meet the standards. The person that checked us in was unprofessional, the property is very rundown and an overall dirty feeling It seemed like they gave us a half used shampoo bottle. Was very underwhelmed by this property.
Corporate
已发布 2025年4月15日
Hi Valued Guest,
Thank you for sharing your thoughts about your stay. We appreciate you staying at the Holiday Inn Saint Louis - Downtown Convention Center and for your loyalty as an IHG One Rewards Diamond Elite member since 2019.
At Holiday Inn®, we believe the joy of travel is for everyone. I am sorry to learn about your experience. We take all reviews very seriously, and I relayed your feedback to the hotel management to improve our services for your next visit. I also sent you a private message to discuss this further.
I hope to welcome you back!
Best regards,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
Case Manager
IHG Hotels and Resorts Service
0 点
0/ 0的投票认为这条意见有用。
Experience contemporary comfort in our Crowne Plaza Costa Mesa Orange County lifestyle hotel, conveniently located 2.5 miles from John Wayne Airport, near South Coast Plaza, California's premier luxury shopping destination, as well as the OC Fair and Event Center, Orange County Museum of Art, and the renowned Segerstrom Center for the Arts. Walking distance to plenty of shopping and dining options. Huntington Beach and Newport Beach are just moments away, offering sunshine and waves. Relax in our luxurious rooms with spa-inspired bathrooms. Enjoy our year-round outdoor pool, fitness center, and savor American cuisine, craft beer, and signature cocktails at Fireside Tavern. 9 function rooms provide wonderful options for meetings and special events. Experience the culture and coastal vibe of beautiful Costa Mesa!
总体3 分 - 总分为 5
Good Location
来自 Curt
从 California
Chose this because of the location and the reputation of the Crowne.
Checkin process was outstanding due to the great attitude of the desk person. The rest was as expected. There was one big problem that turned the experience totally negative. The water in the toilet was too close to your body. You could not clean yourself without accidentally touching the fouled water. Second thing is charging a $30 parking fee. Not cool! I will think twice before I book here again.
Checkin process was outstanding due to the great attitude of the desk person. The rest was as expected. There was one big problem that turned the experience totally negative. The water in the toilet was too close to your body. You could not clean yourself without accidentally touching the fouled water. Second thing is charging a $30 parking fee. Not cool! I will think twice before I book here again.
Corporate
已发布 2025年4月15日
Hi Curt,
Thank you for staying at our Crowne Plaza Hotels & Resorts Costa Mesa Orange County and sharing your feedback. I appreciate you being one of our valued IHG One Rewards Silver Elite members. I trust that all is well.
While I am glad you were satisfied with the service received and found our hotel in a great spot, I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement.
I hope you will consider staying with us again should your travels bring you back to the area.
All the best,
Glaiza G.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0 点
0/ 0的投票认为这条意见有用。
Crowne Plaza National Airport酒店距离华盛顿特区的主要景点仅有数分钟路程。我们的酒店距罗纳德里根国家机场不到一英里，距五角大楼仅五分钟路程。欢迎政府承包商和陆军旅客！我们专门为那些政府旅客提供服务，并提供每日优惠。我们都是关于生意的，主要是！皇冠假日酒店靠近公司和机构，如洛克希德马丁公司，通用机械公司，波音公司，USPTO公司，IBM公司，兰德公司，Natl公司。后卫，美国球道等等。历史悠久的亚历山大古城距离酒店仅有2英里。使用我们的免费当地班车运输到机场，五角大楼，地下铁路和时尚购物中心。皇冠假日酒店提供众多礼遇和服务，让您在商务旅行期间保持高效和愉快。我们在公共区域和客房提供免费WiFi。我们的会议室还提供高速访问！国家机场皇冠假日酒店是您前往华盛顿特区旅游的理想选择。
总体2 分 - 总分为 5
Great location but rooms need updating
来自 SADMC
从 New Jersey
The hotel location is exactly what we needed. I chose this hotel over some others in the area because I’m a IHG member. I wish I would have stayed at a different location. We had a total of 8 rooms booked for an official event at the Pentagon. Family members and friends were all disappointed with the quality of the rooms for the price. No luggage carts available, many rooms not ready by 3:00 so that we could be on the same floor. Very disappointing. I’ve stayed at Holiday Express locations much more accommodating and updated than this hotel. Staff was cordial but not overly friendly or informative.
Corporate
已发布 2025年4月15日
Hi SADMC,
Thank you for staying at our Crowne Plaza Hotels & Resorts Crystal City Washington, D.C., and sharing your feedback. I appreciate you being one of our valued IHG One Rewards Silver Elite members. I trust that all is well.
We want to make every guest's stay comfortable and provide excellent service. I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement.
We look forward to having another chance to welcome you back for a better experience.
All the best,
Glaiza G.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
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