Corporate 的贡献

avid hotels Ft Lauderdale Airport - Cruise

Welcome to avid hotel Fort Lauderdale Airport - Cruise in Fort Lauderdale, FL. Our hotel offers easy access to I-95 and a complimentary shuttle to Fort Lauderdale-Hollywood Airport. Just a short drive to Port Everglades, Dania Pointe, and Hard Rock Stadium, our hotel is perfectly located for both business and leisure. We offer a complimentary shuttle to and from the Hollywood Ft Lauderdale Airport only. Our scheduled times are as follows. Airport to Hotel: 2:30pm, 5:30pm, 7:30pm, 9:30pm & Hotel to Airport: 8am, 11am, 2pm. If you need Cruise Transportation we have several referrals for you that you may choose from. At avid hotels, we understand what’s important for everyday travel. Enjoy complimentary parking, Wi-Fi, and freshly brewed coffee available 24/7. Find essentials at our 24-hour market and high-quality grab-and-go breakfast, offering a variety of options to fuel your day out in Fort Lauderdale, FL. We focus on the essentials that make a difference. Enjoy your stay at avid hotel Fort Lauderdale Airport - Cruise Port.

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总体

1 分 - 总分为 5

Terrible Experience : Needs Immediate Attention

来自 Toejia

We arrived just before midnight with our infant and elderly parents, only to be told the room we reserved, two queen beds and a crib, was accidentally given away. This was despite confirming the reservation the day prior including confirming we had a crib. We were offered a single king room with no crib, no sofa bed, and no other accommodations available. We weren’t the only ones—several guests were in the same situation.

The general manager, Curt Levy, was nowhere to be found and never came to speak with anyone. Front desk staff were clearly overwhelmed and unable to provide real solutions.

Left with no options, our family had to sleep on the tile floor. We were told extra bedding would be brought up—it never was. The room only had one towel, so we had to go back downstairs again in the morning just to get the basics.

We also relied on the hotel’s airport shuttle, only to learn after arriving that it stops running at 9pm—even though prior calls implied we could request a ride when we landed near midnight.

We followed up several times after our stay, but never received a response. When we finally reached Curt Levy, his response was dismissive and unhelpful—no apology, no resolution, and he abruptly ended the call.

This experience was a complete failure in customer service and basic hospitality. We will not be returning.

Corporate

已发布 2025年4月19日

Hello Shyu-fen,

I welcome your thoughts, and we are grateful you chose to stay at our avid hotels Fort Lauderdale Airport - Cruise, where wellness are built in. We value you as an IHG® One Rewards member and your loyalty to our brands.

We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.

I have sent you a private message to discuss this further.

Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!

Your Friend in Hospitality,

Melissa P
Case Manager
IHG Hotels & Resorts
Service

0 点

0/ 0的投票认为这条意见有用。

Candlewood Suites Auburn

Candlewood Suites in Auburn, Alabama, offers a comfortable and convenient stay for both business and leisure travelers. Located just off Exit 57 on i85, we're close to Auburn University, Jordan Hare Football Stadium, and Chewacla State Park's natural beauty. For sports fans, we're near Jordan Hare Football Stadium, perfect for game days. Nature lovers can explore Chewacla State Park's scenic trails. Business travelers find us convenient, with local companies like Briggs and Stratton nearby, and we're close to Auburn Opelika Robert G. Pitts Airport. Explore Auburn, Toomer's Corner, and historic downtowns in Opelika and Tuskegee. Don't miss the Jule Collins Smith Museum of Fine Art in Auburn. At Candlewood Suites Auburn, enjoy 24 hour access to the Candlewood Cupboard, outdoor grilling in the Gazebo area, and complimentary guest laundry and gym access.

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总体

1 分 - 总分为 5

The room smelled and had bed bugs. The elevators didn't work. We left.

来自 Stjudeglen 从 Mobile, AL

The room smelled and had bed bugs. The elevators didn't work. We left.

Corporate

已发布 2025年4月19日

Hello Stjudeglen,

I welcome your thoughts, and we are grateful you chose to stay at our Candlewood Suites Auburn, where you have space to settle in. We value you as an IHG® One Rewards Gold Elite member and your loyalty to our brands since 2017.

We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.

I have sent you a private message to discuss this further.

Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!

Your Friend in Hospitality,

Melissa P
Case Manager
IHG Hotels & Resorts
Service

0 点

0/ 0的投票认为这条意见有用。

Holiday Inn Austin-Town Lake

Wake Up Refreshed in the Heart of Austin Start your day energized and ready to explore the vibrant city of Austin, Texas at the Holiday Inn Austin-Town Lake. Nestled along the scenic shores of Lady Bird Lake, our hotel boasts a premier location—less than a mile from the Austin Convention Center and just steps from the famous Rainey Street Entertainment District. Whether you’re here for business or leisure, you’ll love the convenience and charm of staying with us. Breathtaking Views & Unmatched Comfort Our smoke-free property offers stunning views of Lady Bird Lake (formerly known as Town Lake) and the downtown skyline. Business travelers appreciate being close to major companies like Oracle, Intel, the Texas State Capitol, and the Convention Center. Looking to balance work and play? Enjoy nearby outdoor adventures like biking, hiking, or kayaking—or take time to explore local landmarks like Zilker Park, the State Capitol, and the LBJ Presidential Library. Thoughtful Amenities to Enhance Your Stay We’re proud to offer complimentary high-speed Wi-Fi, free garage parking, a fully equipped Fitness Center, Business Center, and flexible meeting space for up to 200 guests. Take a dip in our rooftop outdoor pool while enjoying panoramic views of the lake. And when hunger strikes, The Boathouse Grill has you covered with a delicious breakfast and dinner menu designed to satisfy every appetite. No matter what brings you to Austin, let Holiday Inn Austin-Town Lake be your comfortable

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总体

3 分 - 总分为 5

Will not return

来自匿名从 MN

Always highway noise! Had to go to different floor to find ice. Always good front desk service except one younger, combed back dirty shoulder length haired white male who was rude and insulting. Kitchen help at breakfast was the best!!

Corporate

已发布 2025年4月19日

Hello Valued Guest,

Welcome to the future of everyday travel, where everything is effortless. I am sorry to hear about your recent experience. I have shared your feedback with our hotel management. I am confident they will use it to improve our service.

We truly value your loyalty as an IHG One Rewards member and appreciate your recent stay at Holiday Inn Austin-Town Lake

We look forward to providing you with a better experience in the future.

Yours in hospitality,

Jega S.
Case Manager
IHG Hotels & Resorts Service

0 点

0/ 0的投票认为这条意见有用。

Crowne Plaza Hotels & Resorts Columbus North- Worthington

Enjoy upscale comfort at Crowne Plaza® Columbus North-Worthington. Our hotel in Columbus, OH features well-appointed rooms and great amenities for business and leisure travelers, including indoor and outdoor pools, complimentary Wi-Fi, and free parking. Plus, we offer 20,000 square feet and 17 elegant meeting and event spaces perfect for meetings, social events, and weddings. Explore everything Columbus Ohio offers. Visit Nationwide Arena, Home of the NHL Columbus Blue Jackets, the Columbus Zoo & Aquarium, or shop the latest fashion at Polaris Fashion Place. Our hotel is also near the Ohio Expo Center & Ohio State Fairgrounds, providing guests with easy access to Interstate 71. After a day of meetings or sightseeing, relax at Crowne Plaza® Columbus North-Worthington.

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总体

2 分 - 总分为 5

Stay Away this hotel is falling apart

来自 RSG1985

1) The night staff could care less what our issues were
2) Ants in the rooms lots of them
3) Water leaks everywhere in the hotel and in the sleeping rooms. The hotel staff told they have known about the problem for a long time and normally don't rent out the leaky rooms but they were oversold so they had to book them out. Their suggestions use the towels in the room to soak up the rain.
4) Asked for a wake up call straight up said no we don't do because most of the phones don't work anymore.
5) Asked for a late check out Sunday morning the person behind the counter wouldn't even look up at me and said no we are booked out and need you out as soon as possible. 8 hours later only two cars in the parking lot the hotel was completely empty.

Corporate

已发布 2025年4月19日

Hello RSG1985,

I welcome your thoughts, and we are grateful you chose to stay at our Crowne Plaza Columbus North- Worthington, where we make business travel work. We value you as an IHG® One Rewards member and your loyalty to our brands.

We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.

Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!

Your Friend in Hospitality,

Melissa P
Case Manager
IHG Hotels & Resorts
Service

0 点

0/ 0的投票认为这条意见有用。

avid hotels Ft Lauderdale Airport - Cruise

Welcome to avid hotel Fort Lauderdale Airport - Cruise in Fort Lauderdale, FL. Our hotel offers easy access to I-95 and a complimentary shuttle to Fort Lauderdale-Hollywood Airport. Just a short drive to Port Everglades, Dania Pointe, and Hard Rock Stadium, our hotel is perfectly located for both business and leisure. We offer a complimentary shuttle to and from the Hollywood Ft Lauderdale Airport only. Our scheduled times are as follows. Airport to Hotel: 2:30pm, 5:30pm, 7:30pm, 9:30pm & Hotel to Airport: 8am, 11am, 2pm. If you need Cruise Transportation we have several referrals for you that you may choose from. At avid hotels, we understand what’s important for everyday travel. Enjoy complimentary parking, Wi-Fi, and freshly brewed coffee available 24/7. Find essentials at our 24-hour market and high-quality grab-and-go breakfast, offering a variety of options to fuel your day out in Fort Lauderdale, FL. We focus on the essentials that make a difference. Enjoy your stay at avid hotel Fort Lauderdale Airport - Cruise Port.

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总体

2 分 - 总分为 5

Stolen AirPods

来自 Bell 从 Georgia

My daughter AirPods were stolen from our room. We were able to track them and it showed them in the building walking around. We reported it to the staff, they said they would look into it. Never heard back from them. The AirPods ended up at a home in FL not far from the hotel. Nothing was ever resolved.

Corporate

已发布 2025年4月19日

Hello Bell,

I welcome your thoughts, and we are grateful you chose to stay at our avid hotels Fort Lauderdale Airport - Cruise, where wellness are built in. We value you as an IHG® One Rewards member and your loyalty to our brands.

We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.

I have sent you a private message to discuss this further.

Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!

Your Friend in Hospitality,

Melissa P
Case Manager
IHG

0 点

0/ 0的投票认为这条意见有用。

voco Times Square South New York

Escape to a tranquil oasis at voco® Times Square South New York. Unwind in chic rooms with stylish comfort and stunning views of Hudson Yards and Manhattan West. Indulge in craft cocktails and small plates at Finches Den or host events in our modern spaces designed for every occasion. Located just two blocks from Penn and Moynihan Stations, our West Midtown hotel offers an unbeatable location near Hudson Yards, the High Line, Times Square, and the Theatre District. Explore the city’s best attractions, catch events at Madison Square Garden, or enjoy a leisurely stroll through Central Park. With impeccable service, contemporary accommodations, and a prime location, experience the best of New York City at voco® Times Square South.

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总体

3 分 - 总分为 5

too loud

来自 rbarsom 从 ny

construction all night the room was clean everyone was very nice but it is too loud there even my dog got scared trucks and large thign craashing down it was insane

Corporate

已发布 2025年4月19日

Hello rbarsom,

I welcome your thoughts, and we are grateful you chose to stay at our voco Times Square South New York, where we delivers delightful and uplifting experience. We value you as an IHG® One Rewards member and your loyalty to our brands.

We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. We are happy about your compliments, and our staff would be most grateful to know they had made a difference in your experience. I will share your feedback with our upper hotel team regarding the issues, and I am confident that we will identify the areas that require improvement.

Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!

Your Friend in Hospitality,

Melissa P
Case Manager
IHG Hotels & Resorts
Service

0 点

0/ 0的投票认为这条意见有用。

Hotel Indigo Atlanta Midtown

乔治亚州亚特兰大中城英迪格酒店在便利位置上为您提供精品酒店体验秉承了英迪格酒店独有的特色——充满活力的色彩、高雅的家具和充满艺术氛围的风格”，这家精心设计的亚特兰大中城英迪格酒店® 绝不平凡。当您在亚特兰大中城时，您可轻松前往著名的Peachtree Street大街和周围无数的景点。酒店靠近福克斯剧院的位置让您享受到无与伦比的亚特兰大体验。在亚特兰大中城进行商务旅行的宾客一定喜欢我们靠近美国银行、AT&T、乔治亚世界会议中心和亚特兰大美国商业中心的绝佳位置。亚特兰大哈兹菲尔德杰克逊国际机场（ATL）从酒店短途驱车即可抵达。且酒店内还有两间现代的会议室，能让宾客轻松举办最多30人参加的活动。酒店还靠近福克斯剧院、亚特兰大芭蕾舞团和亚特兰大高雅艺术博物馆，是艺术爱好者们完美的选择。全家度假的宾客也会喜爱我们酒店的位置，因为我们距离可口可乐世界、乔治亚水族馆、美国有线电视新闻网中心和亚特兰大地下商城都只有约一英里的距离。百年奥林匹克公园和乔治亚圆顶体育场距离酒店也只有数步之遥。在酒店内，宾客可以使用免费有线与无线高速互联网连接，我们还有自己的餐厅，因而为商务和休闲旅行者都提供完美服务。其他设施与服务还包括24小时的健身中心和商务中心。我们盛邀您入住，体验轻松、充满活力与振奋的时光！

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总体

3 分 - 总分为 5

Average downtown stay

来自 chrys18

Overall the experience was average. There was a few things at check in that were a bit off but that’s okay. Also, prices at the restaurant were very high and we ended up eating off property. Clean rooms, the only thing with that is we had a very tiny bathroom with a ledge I almost tripped on the first night.

Corporate

已发布 2025年4月19日

Hello chrys18,

Welcome to the future of everyday travel, where everything is effortless. I am sorry to hear about your recent experience. I have shared your feedback with our hotel management. I am confident they will use it to improve our service.

We appreciate you as our valued members of IHG One Rewards, and thank you for staying at the Hotel Indigo Atlanta Midtown.

We look forward to providing you with a better experience in the future.

Yours in hospitality,

Jega S.
Case Manager
IHG Hotels & Resorts Service

0 点

0/ 0的投票认为这条意见有用。

Holiday Inn New York City - Times Square

Enjoy all the excitement that the Big Apple offers when staying at the Holiday Inn New York City – Times Square. Nestled in the heart of the bustling Garment District, our Midtown Manhattan hotel is steps away from the city’s must-see attractions, including Hudson Yards, Madison Square Garden, The Javits Center, Times Square, Bryant Park, Herald Square and much more! Dine at our on-site restaurant, Latitude 39, serving breakfast, lunch, brunch, dinner, and happy hour. For further exploring, our location offers easy access to public transportation. The 42nd St. Port Authority Bus Terminal and New York Penn Station are located less than a half-mile from the hotel. If you’re looking to travel like the locals, try renting a Citi-bike and enjoy the amazing food, shopping and sightseeing in the city that never sleeps. After a day of exploring the lively city, relax and rewind in our renovated guest rooms. On top of sweeping NYC views, our inviting Midtown hotel offers a variety of thoughtful amenities and perks that appeal to all our guests – from children to business travelers! Some of our key features include: kids stay and eat for free, affordable room rates, in-room desk & coffee-maker, free high-speed Internet, an on-site Business Center and a 24-hour Fitness Center. We look forward to making our Times Square hotel your home away from home!

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总体

3 分 - 总分为 5

New York

来自 New York 从 New York

Hotel was average. Nothing really stands out. Only 2 elevators and they were always busy and overcrowded. Small room space.

Corporate

已发布 2025年4月19日

Hello New York,

I welcome your thoughts, and we are grateful you chose to stay at our Holiday Inn New York City - Times Square, where travel is a joy for all. We value you as an IHG® One Rewards Platinum Elite member and your loyalty to our brands since 2018.

We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.

Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!

Your Friend in Hospitality,

Melissa P
Case Manager
IHG Hotels & Resorts
Service

0 点

0/ 0的投票认为这条意见有用。

Holiday Inn Express Florida City-Gateway To Keys

For fun in the sun and the convenience of local businesses and attractions within minutes of the hotel, we invite you for a fun loving experience at the 100% smoke free Holiday Inn Express Florida City-Gateway to the Keys. Spend less time in traffic and more time doing what you came to do. We are within a few miles from local attractions such as; Homestead-Miami Speedway , Everglades National Park, Turkey Point Power Plant and minutes away from great local restaurants featuring excellent seafood, steaks, authentic Italian and home made Mexican cuisines. Whether you’re coming to Florida City for business or just to relax, your room at the Holiday Inn Express Florida City is your personal retreat. Great amenities such as free high speed Internet access, Stay Smart Bedding with both soft and firm pillows, Kohler Adjustable Shower head, mini fridge and microwave and a great new hot breakfast awaits your arrival. An inviting, fun and caring staff is willing to help make your stay comfortable and enjoyable. For a fun relaxing day, play the back 9 at the nearby golf course, visit the alligators in the Everglades, or enjoy some fishing in Biscayne National Park. After a long day take a refreshing dip in our outdoor pool or lounge around and take in the warm inviting sun. Whatever your plans may hold; when you’re in South Florida Stay Smart at the Holiday Inn Express Florida City.

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总体

3 分 - 总分为 5

AC didn't work

来自 Richard 从 Lexingon ky

We stayed one night on the way to the Keys. We got in late so we were exhausted. The room was clean however the AC was set at 74. We figured it would cool down as we went to bed but thr temp never got cooler. In florida with NO AC is not good. It was too late to complain and we left early anyway. Could be a one off but still unacceptable

Corporate

已发布 2025年4月19日

Hello Richard,

I welcome your thoughts, and we are grateful you chose to stay at our Holiday Inn Express And Suites Florida City-Gateway To Keys, where our guest's needs matter most. We value you as an IHG® One Rewards Silver Elite member and your loyalty to our brands since 2016.

We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.

Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!

Your Friend in Hospitality,

Melissa P
Case Manager
IHG Hotels & Resorts
Service

0 点

0/ 0的投票认为这条意见有用。

Holiday Inn Express The Villages

Welcome to the Award Winning Holiday Inn Express & Suites in The Villages! Whether here for business or pleasure, you’ll love our proximity to the Spanish Springs Town Square which features free live music and entertainment 365 days a year, from 5PM to 9PM. Golf Cart Rentals are also available. All rooms feature 60 Hi-Def TV channels on flat screen TVs, Keurig coffee makers, microwaves, refrigerators, hair dryers, irons and ironing boards, “Stay Smart” shower head by Kohler, and free Wi-Fi. We also offer a 24-hour Business Center, newlky renivated Fitness Center, on-site guest laundry, and an outdoor heated pool. Pet-Friendly hotel. All pets and Service Animals are restricted to our FIRST FLOOR Pet Friendly rooms ONLY. Pet Friendly Suite requests are NOT guaranteed due to very limited availability, and guests may be placed in Standard rooms upon check-in. Breakfast is on us! Enjoy our Complimentary Full Hot Express Start Breakfast Buffet, available from 6:30am to 9:30am weekdays, and 7am to 10am on weekends. Our pancakes, biscuits & gravy, eggs, sausage or bacon, fresh fruit, yogurt, cereals, bagels, breads and muffins are sure to start your day off right. A “must have” is our signature cinnamon roll, served hot and fresh every morning. Of course, hot coffee and tea are available not only during breakfast hours, but also 24-hours a day in our Hotel Lobby. We hope you enjoy your stay in The Villages and in our hotel!

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总体

1 分 - 总分为 5

.

来自 None 从 Ocklawaha florida

Poor customer service Cody the general manager discriminated my children. Made them feel very uncomfortable. She's very unprofessional and we will never stay at a holiday inn again. The kitchen cook is very unprofessional as well he as well was very rude and hateful to my children.

Corporate

已发布 2025年4月19日

Hello Valued Guest,

We take pride in fulfilling all our guests' needs and ensuring a seamless experience during your visit. I am sorry to learn about what happened. I’ve sent you a private message to continue our discussion. Please feel free to read it at your convenience.

We appreciate you as one of our Gold Elite members of IHG One Rewards and for staying at the Holiday Inn Express & Suites The Villages.

Your business with IHG Hotels and Resorts is appreciated.

Yours in hospitality,

Jega S.
Case Manager
IHG Hotels & Resorts Service

0 点

0/ 0的投票认为这条意见有用。