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Enjoy Hotel's Ideal Location in Port Allen, Louisiana Treat yourself to a comfortable and convenient stay at the Holiday Inn Express® Port Allen hotel. Whether you're here for business or leisure, our location off I-10 and in close proximity to downtown Baton Rouge and the Mississippi River provides quick and easy access to all you need while in Port Allen. Hotel guests save time thanks to our location just minutes from companies like ExxonMobil Pipeline, Dow Chemical, Placid Refinery, state government offices and Blue Cross Blue Shield of Louisiana. In addition, our 1,064-sq-ft meeting room with audio/visual equipment, catering services and helpful meeting professionals can accommodate up to 50 of your guests. From sightseeing at the Mississippi River Outlook to trying your luck at Belle of Baton Rouge or Hollywood Casinos, you'll find that activities abound near our hotel's address in Port Allen. You can drive to downtown Baton Rouge to tour historic homes and buildings or to cheer for the Tigers at an LSU football game. Here at our Port Allen hotel, we want your trip to be unforgettable, which is why we offer quality amenities, including an indoor, heated pool, free high-speed, wireless Internet access and an expanded and well-equipped Fitness Center. Also, be sure to start each morning with the free Express Start Breakfast Bar, which features hot items. Our Port Allen hotel staff looks forward to your next visit!
 
Overall1 out of 51 out of 5
Terrible service
By R Benavides from Houston Tx
Terrible service… even though I have a high ranking with IHG I was not offered an upgrade or so much as a bottle of water.
Safe not working, toilet tissue holder fell off wall, water pressure was terrible!
Would not recommend this place at all!!
Customer avatar
Posted by
onMay 7, 2025
Hi R Benavides,
Thank you again for your stay with us at Holiday Inn Express & Suites Baton Rouge -Port Allen. We appreciate your business and Diamond Elite membership with IHG One Rewards. Our goal is always to make your stay engaging and relaxing. I am sorry to learn about your experience.
Please know that we take your feedback seriously. I’ve shared your comments with the relevant departments, and I’ve sent you an email to discuss this further.
Again, thank you for sharing your experience. We hope you will give us another chance to show you our commitment to providing the exceptional experience you deserve.
Warm regards,
Alice P​
Case Manager​
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Renovated hotel near Woodfield Mall Welcome to the newly renovated Holiday Inn Express & Suites in Rolling Meadows, IL. We are located 2.5 from Woodfield Mall. We welcome business and leisure guests every day visiting the Woodfield Mall, Ikea and Schaumburg area. Don't forget to fuel up with our Express Start Hot Breakfast Bar before heading for a day of business or shopping. Our hotel features newly redesigned breakfast bar and dining room. We also offer free WIFI, parking and hot breakfast. Our fitness equipment is well equipped and available around the clock. Each guest room is equipped with a microwave, mini-refrigerator, Keurig coffee maker, 55" adjustable mount TV, plenty of electrical outlets and USB charging ports. Standard rooms feature a comfortable chaise seating area.
 
Overall1 out of 51 out of 5
Do not recommend
By Brooke
Hotel is next to another abandoned hotel and property seems sketchy. common areas and outdoors are outdated and in need of repair. I had requested a room change as the first room had left leftover construction material in it and a random side table in the bathroom. Hotel is rundown and in need of repairs and updating would not stay here again nor recommend.
Customer avatar
Posted by
onMay 7, 2025
Hi Brooke,
Thank you for staying at the Holiday Inn Express Rolling Meadows-Schaumburg Area and sharing your experience. It is a pleasure to host one of our valued IHG® One Rewards members, and we are grateful for your continued loyalty since 2023.
We want our guests to have a positive impression of our brands, and sorry that did not happen. Your feedback has been documented and shared with the hotel management as a reference for improvement. I have also sent you a private message to extend our apologies.
Thank you again for taking the time to provide your insights and allowing us to improve.
Sincerely,
Crisel V.
Case Manager
IHG® Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
The Holiday Inn & Suites Boca Raton North is nestled inside the peaceful Park of Broken Sound. Conveniently located near I-95 at Yamato Road, we are minutes from sunny Florida beaches, Florida Atlantic University and Lynn University. We are located minutes from downtown Boca Raton and less than a mile from Canon, Johnson Controls and the Boca Raton Innovation Campus. We are centrally located near both Palm Beach International Airport and Fort Lauderdale Hollywood International Airport. If you are staying with us for a night or a month you will enjoy that each of our guestrooms are two room suites equipped with a sofa sleeper, work area, two televisions, a Keurig coffeemaker, refrigerator and microwave. Complimentary amenities include parking, Wi-Fi and Fitness Center. And just in case you forgot something or want a snack the Market offers a quick and easy option for you to purchase those items. Relaxing or playing at our Florida style outdoor pool, you can enjoy a meal or cocktail from the Red Reef Restaurant that offers indoor and outdoor seating for breakfast and dinner. The Cicada Nature Trail is located behind the hotel if you would like to take a quick run or walk and enjoy the scenery. The Holiday Inn & Suites Boca Raton looks forward to welcoming you to our IHG Branded Hotel for business or pleasure all year long!
 
Overall1 out of 51 out of 5
Room booked not available
By Not a happy customer from Orlando
I booked a double bed room. I was moving my daughter from college, and wanted to have a beds that we can both rest, but when I went to the room there was a one king bed. I went back downstairs to let them know they gave me the wrong room, they said they had nothing else available. I made a few calls and made arrangements at a different hotel. I did not stay there as i specifically booked a double bed for a reason.
Customer avatar
Posted by
onMay 7, 2025
Hi Valued Guest,
Thank you again for booking your stay at Holiday Inn Hotel & Suites Boca Raton - North. We appreciate your business and Platinum Elite membership with IHG One Rewards. Our goal is always to make your stay inviting and memorable. I am sorry we missed the mark this time.
Please know that we take your feedback seriously. I’ve shared your comments with the relevant departments, and I’ve sent you an email to discuss this further.
Again, thank you for sharing your experience. We hope you will give us another chance to show you our commitment to providing the exceptional experience you deserve.
Warm regards,
Alice P​
Case Manager​
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Semi Truck and Car Hauler Parking Available Located near the Schaumburg area, the Holiday Inn Express & Suites Chicago West-Roselle offers oversized rooms in Chicagoland. Situated off the Elgin-O'Hare Expressway, the hotel is minutes from Bloomingdale, Hanover Park, and Carol Stream and a 40-minute drive from downtown Chicago. Enjoy free parking with your stay then hop on the Metra Train Station, a mile away, to downtown Chicago. Guests enjoy large rooms that offer refrigerator, microwave, free Wi-Fi, flat-screen TVs and Keurig coffee makers. Need more space? Ask about our suites! Other convenient amenities include a free hot breakfast buffet featuring Cinnamon rolls, laundry facilities, 24-hour Fitness, and Business Center. Our heated indoor pool is open at 9AM until 9 PM all year round. The hotel offers a 580 square feet meeting room. If you need more, we are connected to the Pearl Banquet and Conference Center offering 9000 square feet of flexible space. We partner with nearby venues such as Villa Olivia, Barlett or Bloomingdale Golf Club. Business travelers appreciate our proximity to Westrock, UPS, Nestle and Pentair. Walk to nearby restaurants or enjoy our location close to Woodfield Mall in Schaumburg. Other attractions include IKEA, Wintrust Field, Volkening Lake & Morton Arboretum.
 
Overall1 out of 51 out of 5
Improvement Needed
By MachTurtle from Des Moines IA
Disappointed in visit. Dirty towels left in room. No clean wash cloths or hand towels.
Glitter all over the floor and bed and seats in the room. Stained carpets and torn bed sheets capped off the major disappointments. The TV was also experiencing outages, no reception.
Customer avatar
Posted by
onMay 7, 2025
Hi MachTurtle,
Thank you for staying at the Holiday Inn Express Chicago West-Roselle and sharing your experience. It is a pleasure to host one of our valued IHG® One Rewards Gold Elite members, and we are grateful for your continued loyalty since 2022.
Our top priority is providing excellent hospitality and cleanliness, and I'm sorry for what happened during your stay with us. I've shared your feedback with our hotel management on this concern so they can take swift measures to avoid repeating the situation. I have also sent you a private message to extend our apologies.
Thank you again for taking the time to provide your insights and allowing us to improve.
Sincerely,
Crisel V.
Case Manager
IHG® Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Visit our centrally located hotel in DeSoto Texas Welcome to Holiday Inn Express & Suites Dallas South - Desoto, where modern luxury meets impeccable service! Our boutique hotel offers a total of 88 rooms, of which 44 are suites, and six are two bedroom suites. DeSoto is an ideal location 12 miles south of downtown Dallas & Dallas Love Field Airport, and minutes away from Arlington and Fort Worth. Families will love being near Dallas Zoo, UNT Dallas, Medieval Times, Six Flags Over Texas, Hurricane Harbor, Dealey Plaza/JFK Museum, State Fair of Texas, and local shopping at Uptown Village. Sports fans can visit the American Airlines Center, Cowboy Stadium, Lone Star Park, Cotton Bowl, Texas Motorplex and Grimes Park, home of indoor BMX racing. Business travelers are just five minutes from AAFES, Brenntag, Solar Turbines, Zep, DIAB Aircraft, BrassCraft, Adesa & Manheim Auto Auction. Our DeSoto hotel offers the convenience of on-site meetings with our 2,900 Sq. Ft. of meeting space and free wireless Internet access. Our 24- hour business center will meet all your business needs. Your DeSoto vacation begins when you hear the gentle sounds of jazz music in our lobby. We want you to unwind with our choice amenities such as complimentary full hot breakfast and well-equipped fitness center or the courtyard with an seasonal outdoor pool, grill and whirlpool. Check our great hotel deals and rates and make your DeSoto hotel reservation today.
 
Overall2 out of 52 out of 5
Needs Major Work
By NaeJnz from Florida
The hotel is in a good location. The staff is very nice and warm, but the hotel is rundown. The lobby appears to be fine, but as you step toward the elevator, the carpets are dirty. There’s trash in the cracks of the elevator and the walls are stained throughout the hotel. After reaching my room on the fourth floor. I noticed the carpets were just as dirty. The room was great far as the size. The dry wall/paint was peeling on the walls. The bathroom caulking around the tub was very worn. The floor was making noises as if though the tiles were not set properly. I was very disappointed for this to be a Holiday Inn Express. Although the bed was very comfortable, the room needed a lot of work. This is definitely a location. I would not return to. The inside of the hotel needs a total renovation.
Customer avatar
Posted by
onMay 7, 2025
Hi NaeJnz,
Thank you for staying at Holiday Inn Express Dallas South - Desoto and for taking the time to share your feedback. We appreciate you for being one of our IHG® One Rewards Platinum Elite members, and we are grateful for your loyalty since 2009.
We aim to make your stay welcoming by providing excellent service and meeting the highest lodging standards. I apologize for not meeting your expectations. We understand how important a clean and restful environment is to our guests, and I shared your feedback with the hotel management. I am confident that they will take the appropriate steps to improve.
We take your feedback seriously and welcome the opportunity to serve you better.
Sincerely,
Crisel V.
Case Manager
IHG® Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
South Aegean Sea and Holiday Inn Resort is meeting in Bodrum Bardakci Bay Holiday Inn Resort Bodrum is located on gently sloping hills set in its own private bay enjoying the beauty of the immaculate Aegean Sea, with spectacular views of Bodrum Marina and Bodrum Castle. With its well-connected location Holiday Inn Resort Bodrum is only 39 km to the Bodrum International Airport and only 1.8 km to Bodrum city centre and Bodrum Marina. Our hotel offers modern, spacious, stylish, comfortable rooms where you can relax and enjoy the beautiful views. Guests can enjoy La Brise, our sea food à la carte restaurant, the main buffet restaurant and traditional street food which is served by the beach. Why not quench your thirst in one of our five bars. SPA & Wellness – Fitness Centre is at your service with our experienced team providing a real far east therapies experience.
 
Overall2 out of 52 out of 5
Unsatisfied staying
By Elchin from Turkiye
I recently stayed at the Holiday Inn Resort Bodrum and, unfortunately, my experience was far below expectations—especially as a Diamond Elite member of IHG One Rewards.
Firstly, having Diamond Elite status appeared to carry no recognition or benefit during my stay. No welcome amenity, and no acknowledgement of my membership level were offered, which was quite disappointing.
The room itself was also below standard. There was a persistent unpleasant smell coming from the toilet, which made the stay uncomfortable. Additionally, the water in the bath was salty, making it unpleasant for bathing or even basic use.
Overall, I felt the level of service and accommodation was not in line with what should be expected from a Holiday Inn Resort, particularly for loyal members. I hope management takes this feedback seriously and improves both the facilities and the recognition of loyal guests.
Customer avatar
Posted by
onMay 7, 2025
Hi Elchin,
Thank you for staying at Holiday Inn Bodrum and sharing your experience. It is a pleasure to host one of our valued IHG® One Rewards Diamond Elite members, and we are grateful for your continued loyalty since 2021.
We aim to make your trip welcoming by providing excellent service and meeting the highest standards of accommodations. I am sorry to learn that some aspects of your visit turned out otherwise. I have shared your comments with the hotel management, and we will use your comments to coach our team to provide a better experience in the future.
We take your feedback seriously and welcome the opportunity to serve you better.
Sincerely,
Crisel V.
Case Manager
IHG® Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Candlewood Suites Erie is an IHG brand hotel centralized for shopping, company travel and family fun. We provide complimentary HSIA, an indoor pool , business center and our Candlewood Cupboard is open 24 hours so you can grab a snack or various amenities any time you would like. Enjoy the many attractions Erie has to offer such as Presque Isle State Park , Tom Ridge Environmental Center, Waldameer Amusement Park or the Erie Zoo The hotel location and amenities ensure easy proximity to many business and clients from General Electric, LORD, and Erie Insurance. The Candlewood Suites Erie is located adjacent to the Millcreek Mall and close to several other shopping plazas with clothing tax free in Pennsylvania. The property is minutes from the premier educational facilities of Mercyhurst, Gannon, Edinboro University, Penn State Behrend, and LECOM. Minutes from the Erie bayfront you are able to visit attractions like the Erie Bayfront Convention Center, Erie Bicentennial Tower, Maritime Museum, Brig Niagara, Erie Art Museum, Warner Theater, and the Erie Playhouse. Also located downtown are UPMC Hamot and Saint Vincent Hospitals. For the sports enthusiast, we are located near Lake Erie Speedway, Presque Isle Downs and Casino . Take in a game at the Erie Insurance Arena home to Erie Otters Hockey and Erie Bayhawks Basketball or visit UPMC Park to the see the Erie Seawolves baseball team.
 
Overall3 out of 53 out of 5
Overnight stay.
By Timm from Texas
-identified as a silver elite member instead of a Diamond elite member.
-Bathroom needed cleaning. Shower had mold in bottom corners. Light fixture had something (food) on end. Sink was cracked in corner and leaking underneath.
-
Customer avatar
Posted by
onMay 7, 2025
Hi Timm,
Thank you for staying at Candlewood Suites Erie and sharing your experience. It is a pleasure to host one of our valued IHG® One Rewards Diamond Elite members, and we are grateful for your continued loyalty since 2019.
We strive to give excellent and impressive service to all our guests, and I'm sorry for not exceeding your expectations. We understand how important a clean environment is to our guests, and we will work with our staff to ensure that best practices are in place.
We take your feedback seriously and welcome the opportunity to serve you better.
Sincerely,
Crisel V.
Case Manager
IHG® Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
You'll receive top service and competitive rates at the Candlewood Suites of Fort Myers, Florida . Our hotel, conveniently located on I-75, is just seven miles from Southwest Florida International Airport (RSW) . A variety of attractions are available while lodging in Fort Myers, such as spring training games for the Minnesota Twins or Boston Red Sox, both four miles from our extended stay hotel. Fort Myers Beach and the Sunsplash Family Water Park are both perfect places for cooling down during the summer. The Sidney & Berne Davis Art Center hosts performances year-round, and you can catch a movie at the movie theater at the Bell Tower Shops. With Southside Industrial Park just 1.5 miles from our hotel, Fort Myers' business travelers benefit from our ideal location. Other nearby businesses include General Electric, Chico's, Lee County government offices, Lynx Services LLC and Lee Memorial Hospital. Our extended stay hotel in Fort Myers makes business travel easier by offering a meeting room, 24-hour business center and free high-speed Internet access throughout the hotel. Every guest of our pet friendly hotel in Fort Myers is invited to enjoy a free CD or movie rental from our lending library. We take away the worry of travel by providing an on-site Candlewood Cupboard convenience store as well as free laundry services for all guests. Book your stay today at our Ft. Myers hotel.
 
Overall3 out of 53 out of 5
Air conditioner leaked water
By Socks are wet from Waukesha WI
Staff was excellent. Mattress was collapsed on side and the air conditioner leaked water all over floor. I contacted the front desk told them situation. Was told maintenance would be in morning. They dried the carpet. However failed to fix the air conditioner leaking water. Never offered another room. I guess you avoid the floor around the air conditioner. Manger never called or ask if the problem was taken care of. I don't think I'll stay there again.
Customer avatar
Posted by
onMay 7, 2025
Hi Valued Guest,
Thank you for staying at the Candlewood Suites Fort Myers I-75 and sharing your experience. We appreciate you for being one of our IHG® One Rewards Silver Elite members, and we are grateful for your loyalty since 2023.
Our goal has always been to provide our guests with the best hospitality service and an exceptional guest experience, and I apologize for what happened. We offer brilliant basics and a little more where it matters most, and we will use your review to implement improvements to ensure we offer a better experience for guests in the future.
We take your feedback seriously and welcome the opportunity to serve you better.
Sincerely,
Crisel V.
Case Manager
IHG® Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Raton, New Mexico Hotel's Guests Welcomed as Friends The Land of Enchantment offers more than hot air balloons. Here, in Raton, New Mexico, you can follow the historic Santa Fe Trail, walk on an extinct volcano, follow in the footsteps of dinosaurs and experience our legendary hospitality. The Holiday Inn Express® Hotel & Suites Raton, NM hotel's guests appreciate our commitment to service as they enjoy the attractions and businesses in historic Raton, New Mexico. The hotel's business guests enjoy being close to area companies, including Miners Colfax Medical Center and the Raton Convention Center. We offer a 24-hour Business Center and free Wi-Fi access to help you work smarter. There's also a putting green to help you keep your short game sharp. New Mexico is the perfect vacation destination. Raton, NM offers our hotel's guests easy access to the legendary Santa Fe Trail. Climb Capulin Volcano, or take a walk into the past at Sugarite State Park. The Whittington Center is just 10 miles away. And don't miss the historic district of Raton and Vermejo Park Ranch. From the comfortable rooms and suites to the complimentary hot breakfast and evening snack reception, we treat our guests like friends. Relax in the indoor pool or work out in the well-equipped Fitness Center. You'll agree, there's nothing like our enchanted hospitality in Raton, NM. Welcome!
 
Overall1 out of 51 out of 5
Dirty hotel room
By IHG Platinum
I have always been complimentary of this hotel, having stayed here frequently over the past 3 years. This stay was quite different. Arriving late after a long drive, I did not immediately notice the condition of the room. Pieces of dried pepperoni were next to the bed, along with a long strand of used dental floss. A fresh coffee stain was on the bedside stand. I'm not sure the bottom fitted sheet had been changed. I cleaned up using tissues. It was too late to complain, plus I knew the passive-aggressive old person at the front desk would do nothing. I've slept in far worse conditions, but usually on deployment. The highly suspect cleanliness made it impossible to sleep, and I left early. I make very few requests, and try every stay to leave a tidy room. This time I left it far cleaner than I found it. A good customer was treated poorly, beginning at checkin.
Customer avatar
Posted by
onMay 7, 2025
Hi Valued Guest,
Welcome back, and thank you once again for choosing Holiday Inn Express & Suites Raton for your stay. We truly appreciate your loyalty and your Platinum Elite membership with IHG One Rewards.
Providing a clean, comfortable, and welcoming environment is our top priority, and I’m sorry we missed the mark this time. Please know that your feedback is very important to us. I have shared your comments with our hotel management to ensure this matter is addressed and prevented in the future. Also, I sent you a direct email to further discuss your experience.
Thank you again for bringing this to our attention. We hope to have the opportunity to restore your trust and provide you with the exceptional stay you deserve.
Warm regards,
Alice P​
Case Manager​
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to avid hotel Elkhart North in Elkhart, Indiana. Only a short drive from the University of Notre Dame, RV Hall of Fame Museum, and Hall of Heroes Superhero Museum, our hotel is conveniently located whether traveling for business or leisure. At avid hotels, we understand what’s important for everyday travel. Enjoy complimentary parking, Wi-Fi, and 24/7 freshly ground bean-to-cup coffee. Find your everyday essentials at our 24hr market. Start your mornings right with our complimentary, high-quality grab-and-go breakfast, offering a variety of options to fuel your day. Welcome to avid hotels. We focus on the essentials that make a difference. Enjoy your stay at avid hotel Elkhart North in Elkhart, Indiana.
 
Overall3 out of 53 out of 5
Bare bones property with few amenities.
By mblintex from Minnesota
New property, but much better places to stay in the same area for the price
I was charged $3.00 for a bottle of water at check-in.
Customer avatar
Posted by
onMay 7, 2025
Hi mblintex,
Thank you for staying at avid hotels Elkhart North and sharing your experience. It is a pleasure to host one of our valued IHG® One Rewards Gold Elite members, and we are grateful for your continued loyalty since 2003.
We work hard to provide our guests with a memorable experience, and sorry for not exceeding your expectations. I've shared your feedback with our hotel management so they can take swift measures to avoid repeating the situation. I have also sent you a private message to discuss this.
Thank you again for taking the time to provide your insights and allowing us to improve.
Sincerely,
Crisel V.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
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