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- First review commentFebruary 14, 2017
- Last review commentMay 8, 2025
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Enjoy an extended stay hotel in Savannah with full kitchens and onsite laundry. The Candlewood Suites Savannah Airport hotel is conveniently located off I-95 at Savannah-Hilton Head International Airport (SAV), the City of Pooler and near Tanger Outlets shopping mall. Our airport hotel is just 11 miles from Savannah's Historic District on the riverfront. Guests can also take one of Savannah's famous trolley tours and be picked up right at the hotel. In addition to our prime location near attractions in Savannah, we are also located nearby corporations including the new Hyundai Metaplant, Amazon Fulfillment Center Pooler, Gulfstream, SheltAir, Flight Safety, Georgia Ports Authority, JCB, Kerry, Crossroads Business Park, Mitsubishi Hitachi Power Systems America, 165th Air National Guard and CRTC. Our spacious guest suites offer full kitchens and recliners. From a home-like, family feel to modern complimentary amenities, we offer hot coffee, self-laundry facilities, Gazebo grill area, Fitness Center, outdoor Swimming Pool and high-speed Internet. Candlewood Suites is an extended-stay brand with housekeeping service provided every seven days. Guests are welcome to stop by the front desk for any needs. We have several breakfasts, snacks and meals for purchase in our site convenience store, the Candlewood Cupboard, which you can prepare in your suite's fully equipped kitchen. Book your next visit to Savannah, GA at the Candlewood Suites.
Overall
1 out of 5
1 out of 5Did not enjoy our stay
By Jit27
from Florida
This hotel is old and needs to be remodeled. The lobby is not appealing at all. To much deorderizer all through the halls. I would have left , I couldn’t because I had family that was handicap staying there. They needed my help. This hotel is over priced. I am very unhappy with my stay.
Posted byCorporate
onMay 8, 2025
Hi Jit27,
We appreciate your stay at the Candlewood Suites Savannah Airport. Thank you for being an IHG One Rewards member.
Candlewood Suites wants our guests to feel immediately reassured that they will be in control of their priorities and truly feel free to make themselves at home. I am sorry about what happened. I ensured that our hotel management team read your post as a reference for improvement.
Your business with IHG Hotels & Resorts is appreciated. Please consider staying with us again to regain your confidence.
Sincerely,
Frenzel A.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Work, relax, eat, and explore at the Holiday Inn® Oxford. Just off the A34, our hotel is three miles from Oxford City Centre and five minutes from Oxford Parkway, with trains to London and high-end shopping at Bicester Village. Explore the historic University of Oxford and its Ashmolean Museum. See the baroque Blenheim Palace, the birthplace of Winston Churchill, a 10-minute drive from the hotel.
Our Oxford hotel offers a modern blend of work and leisure with comfortable rooms, an open lobby, and a casual restaurant serving British pub fare. Enjoy a workout in the gym, stay connected with free Wi-Fi, and unwind in our lounge. Host events in our Academy Conference Centre with 11 meeting spaces, catering, and a team to bring it together.
Overall1 out of 5
1 out of 5SCAFFOLDING AND NOISE- TERRIBLE HOTEL
By Disgruntled
from UK
It was an extremely uncomfortable stay. There was scaffolding all around the hotel and, even though we were on the third floor, workmen were walking around outside our window and the noise throughout the day was unbearable. I had requested a quiet room prior to check in.
I was not informed that there would be noisy work going on in the hotel prior to check in.
On check-in, I was told that there was scaffolding around the hotel, but was not told that we would be able to see and hear workmen directly outside our window. I was told by the receptionist that we couldn’t change rooms as the only rooms available were the ‘Super kingsize rooms’ which were only suitable for two people and there were three people in our party.
We had to end our holiday early and checked out of the accommodation as we could not bear the noise and the workmen outside our window any longer.
I was not informed that there would be noisy work going on in the hotel prior to check in.
On check-in, I was told that there was scaffolding around the hotel, but was not told that we would be able to see and hear workmen directly outside our window. I was told by the receptionist that we couldn’t change rooms as the only rooms available were the ‘Super kingsize rooms’ which were only suitable for two people and there were three people in our party.
We had to end our holiday early and checked out of the accommodation as we could not bear the noise and the workmen outside our window any longer.
Posted byCorporate
onMay 8, 2025
Hi Valued Guest,
Thank you for staying at our Holiday Inn Oxford during your leisure visit. We appreciate you for being one of our IHG One Rewards members.
Our hotel aims to be a great place to rest and recharge. I am sorry to learn about what happened during your visit. I shared your feedback with our hotel management about this and will take action to improve areas that need additional attention. I also sent you an email to discuss further details.
We hope you allow us to share a more positive experience soon.
Sincerely,
Mark Kaser T.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Holiday Inn Express Bengaluru Bommasandra is the only International branded hotel situated in Bommasandra near Electronic city, Bengaluru. The hotel is conveniently located near Electronic City - Jigani - Bommasandra industrial area.
We are conveniently perched along the National Highway and just a short drive from the city buzz, we're the go-to choice for corporate guests who appreciate a perfect blend of style and practicality.
Embark on a culinary adventure at our all-day dining restaurant, boasting a diverse menu to satisfy every craving. Our versatile meeting rooms seamlessly blend work and play, while fitness enthusiasts can rejuvenate at our well-equipped fitness center. At Holiday Inn Express Bengaluru Bommasandra, we ensure a hassle-free stay filled with excitement and relaxed vibes.
Overall
3 out of 5
3 out of 5Average
By Sam’s
Surprised to see the membership was taken too casually and I didn’t feel like a member but like a guest who was at the mercy of the receptionist, suman was very courteous but the other lady I cannot remember the name the day I checked in on 21st I would say she lacked lot of customer centric approach, I understand this facility is an express but would have been nice if the room dining was there until late night I was again surprised that by 11 the hotel had no food and due to the strike and rain I had to get food from outside the basic sense of a hotel was a little lost I have been in many IHG hotels where the service was impeccable and the membership was understood unlike here if this is the same case I would choose another IHG hotel in Bengaluru the next time I visit
Posted byCorporate
onMay 8, 2025
Hi Sam’s,
We appreciate your stay at the Holiday Inn Express Bengaluru Bommasandra. Thank you for being an IHG One Rewards Diamond Elite member.
Holiday Inn Express is a great place to rest and recharge between travels, and I'm sorry about what happened. I shared your feedback with the hotel management, and I have faith in their resolve to provide superior service.
Thank you for bringing this to our attention, and we appreciate your understanding and continued support.
Sincerely,
Frenzel A.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Travelers Prefer Hotel's Tyler, TX Location Centrally located in the "Rose Capital of the World," the Candlewood Suites® Hotel Tyler is a convenient, charming place for tourists and extended stay corporate travelers. Whether you are here on business or to see Tyler's famous roses, you'll enjoy our ideal location and quick access to downtown Tyler, Texas. The hotel's address is perfect for leisure travelers, as we're just over five miles from the Tyler Rose Garden Center, the world's largest rose garden. Families delight in the short commute to attractions like Discovery Science Place and the Azalea Trail, as well. Business travelers appreciate our proximity to the many major companies in Tyler, Texas. The hotel's location is just six miles from Delek Refining, and it's even closer to East Texas Medical Center. Those in town for meetings at Harvey Convention Center enjoy a quick, hassle-free drive from the hotel's location in Tyler, Texas. Tyler's charm is reflected in the amenities we offer, from a 24-hour Fitness Center to the gazebo grills. Indeed, you won't have to sacrifice comfort for convenience in this hotel's suites in Tyler, Texas. All guest need to be sure to take advantage of the free wired and wireless Internet access and complimentary laundry facilities. We welcome your family's pet with a non-refundable fee. Book your suite in Tyler today. We look forward to welcoming you!
Overall1 out of 5
1 out of 5worst experience ever
By LotteR
from Paris
We didn’t make at first a reservation there.
But due to Holiday Inn’s nearby unexplicable cancelation we where sent there.
The desk manager told us they were double Queen rooms. Which is not.
And the Tv was broken at our arrival.
The Holiday Inn tried finally to find us a room half and hour after sending us to this place. but the desk manager refused to cancel our booking without fees.
We certainly not recommend this place.
But due to Holiday Inn’s nearby unexplicable cancelation we where sent there.
The desk manager told us they were double Queen rooms. Which is not.
And the Tv was broken at our arrival.
The Holiday Inn tried finally to find us a room half and hour after sending us to this place. but the desk manager refused to cancel our booking without fees.
We certainly not recommend this place.
Posted byCorporate
onMay 8, 2025
Hi LotteR,
Thank you for staying at our Candlewood Suites Tyler during your leisure travel. We appreciate you for being one of our IHG One Rewards members.
Our hotel aims to be a great place to rest and recharge. I am sorry to learn about what happened during your visit. I shared your feedback with our hotel management about this and will take action to improve areas that need additional attention. I also sent you an email to discuss further details.
We hope you allow us to share a more positive experience soon.
Sincerely,
Mark Kaser T.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Welcome to the Holiday Inn Express – Jacksonville East, just off Interstate 295 and Atlantic Blvd . Located within 25 minutes from Jacksonville International Airport (JAX) and Mayport Naval Station , we are the ideal location for traveling on business or pleasure. Centrally located between Downtown Jacksonville and Jacksonville Beach, you are never far from work or play. Every newly renovated pet-friendly rooms include our Holiday Inn Express plush bedding, seating area, workspace, microwave, refrigerator, and coffee maker. Guests also enjoy complimentary Wi-Fi throughout the hotel and our complimentary signature hot Express Start breakfast . We also have an outdoor pool , 24-hour fitness center, and business center. We are near some of the best of Jacksonville! Whether taking a cruise out of JAXPORT , catching a football game at TIAA Bank Field, shopping or dining at Regency Square Mall , or heading to the beach less than 10 miles from the hotel ; we are the location for you! We are also close to Jacksonville Executive at Craig Airport (JAXEX), Mayo Clinic , the Jacksonville Landing, multiple fantastic museums, the Jacksonville Zoological Gardens, Jacksonville University, University of North Florida , and Florida State College at Jacksonville South Campus. Our professional and friendly staff is always here to welcome you to the hotel and Jacksonville! We hope to see you soon!
Overall1 out of 5
1 out of 5Bad place
By Marcus
from NA
No Pool, No AC, No Cable on the television. The worse stay I ever had. Called from desk and he said, call in Monday and speak to the Manager. Poor customer service. Didn’t even recognize that I was a reward member. No Good! I may cancel
Posted byCorporate
onMay 8, 2025
Hi Marcus,
We appreciate your stay at the Holiday Inn Express Jacksonville East. Thank you for being an IHG One Rewards member.
Holiday Inn Express is a great place to rest and recharge between travels, and I'm sorry about what happened. I shared your feedback with the hotel management, and I have faith in their resolve to provide superior service.
Your business with IHG Hotels & Resorts is appreciated. Please consider staying with us again to regain your confidence.
Sincerely,
Frenzel A.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Holiday Inn Express Downtown Convention Center is your gateway to the city's top entertainment, sporting venues and conventions. We are conveniently located near House of Blues, Warehouse Live, Toyota Center, Minute Maid Park, BBVA Compass Stadium and Discovery Green Park with easy access to Houston's major interstates such as I-10, 59 and I-45.
Most city wide events are hosted at the George R Brown Convention Center which is located conveniently just two blocks away from our hotel.
While great for Leisure we also suit our business travelers . We are within minutes from Exxon Mobil, Chevron, KBR, Deloitte, Accenture and St. Joseph's Hospital just to name a few.
Whether you're in town for leisure, business or just a simple getaway , Holiday Inn Express Downtown Convention Center invites you!
We are the only hotel in Downtown Houston who offers complementary parking for the first vehicle per room.
Overall
2 out of 5
2 out of 5Poor quality hotel
By Waterboy1971
from Dallas
The hotel was in disarray and dirty. The front desk was unable to assist with general inquires or requests. I have stayed at this hotel on many occasions prior to March 2026 and will not return again.
Posted byCorporate
onMay 8, 2025
Hi Waterboy1971,
Thank you for staying at our Holiday Inn Express & Suites Houston-Downtown Convention Center during your business travel. We are glad to host one of our IHG® One Rewards members.
Our hotel intends to deliver cleanliness and comfort to our guests. I acknowledge your experience, and I'm sorry to learn about what happened. I forwarded your feedback to our local managers so we can track and enhance the quality of our service.
We hope you'll let us share a better experience in the future.
Take care,
Mark Kaser T.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Welcome to the Holiday Inn Alexandria - Downtown in the heart of Alexandria, Louisiana. The hotel is five city blocks off of Interstate 49 resting on the banks of the Red River. The Holiday Inn Alexandria - Downtown is Alexandria's premier full service hotel. We have Crossroads Tavern, Southern Heritage Bank branch and Aesthetician and Gold Dust Studio. The hotel has 11,800 sq. feet of meeting space and is attached to Alexandria Riverfront Center; which can accommodate larger groups. Enjoy the revitalized downtown entertainment district of Alexandria within a few steps of the front door. Centrally located between Shreveport and Baton Rouge off of I 49, a little over three hours NW of New Orleans, and less than an hour South from historic Natchitoches along the Cane River.
Dine at Crossroads Tavern and enjoy a specialty southern cocktail. Or sit in the mall area of the hotel and enjoy a cup of coffee or one of our signature coffee specialty drinks from the Coffee Corner. The hotel also has a gym, pool, and laundry room and we are a pet friendly hotel, so bring your best friend and spend some quality time in the dog park adjacent to the hotel. For the business traveler we are centrally located and no more than five minutes from all major industry in Alexandria Pineville.
Overall1 out of 5
1 out of 5Unhappy
By Granny
from Ca
When we got there, the woman at the front desk was very pleasant and I enjoyed speaking with her. Then, we tried to take our things on a lobby cart to our second floor room. Only one elevator was working and it was the smaller one. It took over 15 minutes for us to get up to our room because housekeeping was also using that elevator and prioritize what they were doing over the customer. We went downstairs to get a bite to eat and a drink Again. The elevator was full of people so we finally just took the stairs when we got downstairs the room was full of Masonic lodge people having a conference. All the seats were taking the food counter look closed, and the whole bar area was taken up with people so we decide to go back upstairs Which again we couldn’t use the elevator due to so many people so we took the stairs back to our room and found something to eat out of our ice chest. The public bathroom stalls were broken with no lock. The room had water spots all over the bathroom mirrors, and I suspected whether or not the bathroom was completely cleaned after the last guest there was dust in all the corners of the rooms on the floor. We decided to leave early in the morning to check out so that we could get the elevator and of course the elevator was full of people! But they were very kind and everyone squeezed in so we could get the lobby cart full of our luggage into the elevator When we went to check out the front desk said their computer was down! Finally, I booked this room under the app and it said the room was $118 a night and I was charged 217. I did not confront them because I signed my name agreeing to the price without thinking until I saw it on my credit card. I do not recommend this hotel.
Posted byCorporate
onMay 8, 2025
Hello Granny,
Thank you for staying at our Holiday Inn Alexandria - Downtown. We appreciate your loyalty as an IHG® One Rewards member and for making IHG Hotels & Resorts your travel partner.
Our goal is to let our guests experience a relaxing time with us and I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management and I've sent an email to be able to talk about this more. I hope you can read it at your most convenient time.
We hope you choose IHG Hotels & Resorts for your future travels.
Sincerely,
Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
Thank you for staying at our Holiday Inn Alexandria - Downtown. We appreciate your loyalty as an IHG® One Rewards member and for making IHG Hotels & Resorts your travel partner.
Our goal is to let our guests experience a relaxing time with us and I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management and I've sent an email to be able to talk about this more. I hope you can read it at your most convenient time.
We hope you choose IHG Hotels & Resorts for your future travels.
Sincerely,
Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Welcome to the Holiday Inn Express Washington DC East- Andrews AFB. This suburban Washington, DC hotel is 1.5 miles from Andrews Air Force Base, home of Air Force One, and 8 miles from downtown Washington, DC. We are located at exit 7B, just off the I-95/I-495 Capital Beltway. Our guests enjoy the convenience of many nearby attractions including: National Harbor, Old Town Alexandria, Six Flags Amusement Park, downtown Washington DC, FedEx Field (home to the Washington Football Team), the Capital Building, the National Mall, the White House, and the Smithsonian Museums. Business travelers will appreciate our close proximity to Boeing, Suitland Federal Center, US Patent Office, Bolling AFB, Anacostia Naval Station, Washington Navy Yard, and the corporate parks of Largo/Upper Marlboro. Maintain your daily routine by utilizing the on-site Fitness Center and seasonal outdoor pool. Our fully renovated hotel includes an upgraded wired and wireless high-speed Internet access network, which meets higher federal government security thresholds. Enjoy our complimentary hot breakfast buffet each morning to start your day off right.
Overall1 out of 5
1 out of 5Worst experience at an IHG Hotel
By Disgruntled Customer
from Georgia
Although I had an email with the confirmation and accurate dates for my hotel stay in March, the receptionist said she could not check me in because on her end, it was listed as an arrival in November. I shared my IHG email and text messages with her, and she said I had to call IHG to handle the matter. They confirmed my information, and she still refused to check me in until they called her directly. She was rude and unprofessional. When I placed the IHG representative on speaker to talk with her, she fussed at him and told him that IHG needs to do better because it wasn't her fault. Then she gave me a room by the stairwell and it smelled of smoke. Also there was an oily handprint on the wall near the painting and the room was not cleaned well. I requested another room and, by this time, she was obviously not offering me the best in customer service. She announced loudly in the lobby in front of other guests that the room did not smell of smoke, and she needed hotel staff to remake the room to be sold to another customer. I placed several calls to IHG and was transferred numerous times with no clear resolution.
Posted byCorporate
onMay 8, 2025
Hi Valued Guest,
Thank you for staying at our Holiday Inn Express Washington DC East-Andrews Air Force Base during your business trip. We are glad to host one of our IHG® One Rewards members.
Our hotel intends to deliver convenience and comfort to our guests. I acknowledge your experience, and I'm sorry to learn about what happened. I forwarded your feedback to our local managers so we can track and enhance the quality of our service.
We hope you'll let us share a better experience in the future.
Take care,
Mark Kaser T.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Welcome to the Holiday Inn Express & Suites Austin South-Buda, located in Buda, Texas. Our recently renovated hotel offers all the essentials you need, conveniently situated off I-35 and close to downtown Austin and Austin-Bergstrom International Airport. Our hotel is near local attractions and businesses, making it the perfect home base for exploring Buda and Austin. Formula 1 fans will enjoy watching the United States Grand Prix at Circuit of the Americas. Spend a day on the water escaping the Texas heat at Lake Travis or San Marcos River. Business travelers will appreciate our proximity to local businesses such as Jardine Foods, Namasco Steel, Night Hawk Frozen Foods, AHI Supply, and Proto Fab. Relax in our thoughtfully designed, comfortable rooms with modern amenities, including a Keurig coffee maker, microwave, and mini fridge. Dive into our refreshing outdoor pool. Start your day right with our complimentary breakfast and coffee. Enjoy the convenience of free parking and Wi-Fi, and maintain your fitness routine at our 24-hour fitness center. Experience simple, smart travel in Buda, Texas.
Overall1 out of 5
1 out of 5Never Again
By Luis
from Brownsville, TX
This was the worst experience I have ever had at a Holiday Inn Express. There was a huge line to check in due to the hotel being understaffed. They only had one employee working and it took around 40 minutes waiting in line to check in. Once we made it to the room, it was filthy. There was a sticky substance on the floor by the sofa and the restroom floor was filthy as well. Had to wait for the one employee to find time to come to the room to mop. I had to wake up early the next day to attend an event and was only able to get a 5 hrs of sleep due to having to wait to check in and having to wait for the room to be cleaned. We asked for another room, but employee stated they had no other rooms available. I will never stay at this hotel again. I would not recommend this hotel to anyone. They need to hire more employees.
Posted byCorporate
onMay 8, 2025
Hello Luis,
Thank you for staying at our Holiday Inn Express & Suites Austin South-Buda. We appreciate your loyalty as an IHG® One Rewards member and for making IHG Hotels & Resorts your travel partner.
Our goal is to let our guests experience a relaxing time with us and I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management and I've sent an email to be able to talk about this more. I hope you can read it at your most convenient time.
We hope you choose IHG Hotels & Resorts for your future travels.
Sincerely,
Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
Thank you for staying at our Holiday Inn Express & Suites Austin South-Buda. We appreciate your loyalty as an IHG® One Rewards member and for making IHG Hotels & Resorts your travel partner.
Our goal is to let our guests experience a relaxing time with us and I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management and I've sent an email to be able to talk about this more. I hope you can read it at your most convenient time.
We hope you choose IHG Hotels & Resorts for your future travels.
Sincerely,
Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Modern renovated hotel in the heart of Downtown Toronto with meeting rooms, an all-day restaurant, an indoor pool and Fitness Centre The Holiday Inn® Toronto Downtown Centre hotel is only half a block from the College Subway Station , offering swift access to city attractions. It's an easy walk to the Eaton Centre and Toronto’s Michelin rated restaurants and nightclubs. Concerts and Blue Jays baseball games at the Rogers Centre , as well as Maple Leaf’s hockey and Raptors basketball at the Scotiabank Arena , are all a short subway ride away. Art lovers can drive to the Theatre District , Art Gallery of Ontario or the Royal Ontario Museum in 10 minutes. Have a drink at the Distillery district or book a VIP table at the Rebel venue. Considering a meeting place in the downtown core? Our fully renovated meeting rooms offer you everything you need. Catering and customized packages can be arranged for parties, weddings, and business events. The best part of the meeting is the food, our catering team is top notch! Plus there is complimentary Wi-Fi throughout the hotel and all meeting rooms. Don’t miss breakfast and enjoy our outstanding buffet that will truly give you a great start to your day. Our Thirty restaurant is open for lunch and dinner. Our mixologist at Thirty Lounge will be happy to create that special drink just for you.
Overall1 out of 5
1 out of 5Rooms Not ready for check in
By Frank
from Connecticut
I had a reservation for a business trip.
I arrived at 6:53pm, and they did not have any rooms that were cleaned yet.
Their initial response was, "I'm sorry, but we don't have anything ready yet". That was it.
Only when I pushed did they try to offer something else, of which they did find a room, nothing like the one I had reserved, but I couldn't be picky since I had been traveling all day and just wanted a shower and bed.
During the course of my stay, I overheard similar conversations each day with the front desk and other customers that rooms were not ready/cleaned in time for check ins.
I arrived at 6:53pm, and they did not have any rooms that were cleaned yet.
Their initial response was, "I'm sorry, but we don't have anything ready yet". That was it.
Only when I pushed did they try to offer something else, of which they did find a room, nothing like the one I had reserved, but I couldn't be picky since I had been traveling all day and just wanted a shower and bed.
During the course of my stay, I overheard similar conversations each day with the front desk and other customers that rooms were not ready/cleaned in time for check ins.
Posted byCorporate
onMay 8, 2025
Hello Frank,
Thank you for staying at our Holiday Inn Toronto Downtown Centre. We appreciate your loyalty as an IHG® One Rewards member and for making IHG Hotels & Resorts your travel partner.
Our goal is to let our guests experience a relaxing time with us and I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management and I've sent an email to be able to talk about this more. I hope you can read it at your most convenient time.
We hope you choose IHG Hotels & Resorts for your future travels.
Sincerely,
Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
Thank you for staying at our Holiday Inn Toronto Downtown Centre. We appreciate your loyalty as an IHG® One Rewards member and for making IHG Hotels & Resorts your travel partner.
Our goal is to let our guests experience a relaxing time with us and I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management and I've sent an email to be able to talk about this more. I hope you can read it at your most convenient time.
We hope you choose IHG Hotels & Resorts for your future travels.
Sincerely,
Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
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