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Nestled in the vibrant Brookfield Square district, Holiday Inn Brookfield - Milwaukee is ideally located for business travelers and vacationers. We are just 20 miles from Mitchell International Airport and major attractions like the Milwaukee Zoo and American Family Stadium. Unwind in our spacious rooms designed for relaxation and enjoy a quality sleep experience after a busy day. With an indoor pool, a state-of-the-art Fitness Center, and a beautiful atrium, we ensure your visit is relaxing and enjoyable. Dive into the local culture with dining and shopping at The Corner of Brookfield or take a round of golf at the neighboring Brookfield Golf Course. The Harley Davidson and Milwaukee Art Museum are just a short drive away.
 
Overall1 out of 51 out of 5
Horrible experience
By Derrick 84 from Eau Claire Wisconsin
Horrible experience ever. From multiple charges for incidentals to broken tv and broken lock on adjoining room door to dirty towels with hair on them to sour patch kids left on floor from previous stay. Plugged shower drain. And the hot tub was down since the last time we stayed over a month ago. I would not recommend this hotel to anyone. Be aware and check you card to make sure you don’t get multiple charges like me
Customer avatar
Posted by
onMay 9, 2025
Hi Derrick 84,
Thank you for staying at Holiday Inn Brookfield - ​​Milwaukee and sharing your experience. We appreciate you for being one of our IHG® One Rewards members.
Our goal has always been to provide our guests with the best hospitality service, and I'm sorry for what happened during your stay with us. I've shared your feedback on this concern with our hotel management so they can take swift measures to avoid repeating the situation. I have also sent you a private message to discuss this.
Your business with IHG Hotels & Resorts is appreciated, and I hope you stay with us again.
Sincerely,
Crisel V.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to avid hotel Lexington - Hamburg Area in Lexington, KY. Only a short drive from the Kentucky Horse Park, the University of Kentucky, and Rupp Arena. Our hotel is conveniently located whether traveling for business or leisure. We understand what’s important for everyday travel. Enjoy complimentary parking, Wi-Fi, and 24/7 freshly ground bean-to-cup coffee. Find your everyday essentials at our 24hr market. Start your mornings right with our complimentary, high-quality grab-and-go breakfast. We focus on the essentials that make a difference. Enjoy your stay at avid hotel Lexington – Hamburg Area in Lexington, KY.
 
Overall2 out of 52 out of 5
No benefits for Diamond Elite
By rico17010 from CA
The front desk staff is rude and inconsiderate. Requested late checkout with literally 2 cars in the hotel parking lot on a Monday and the front desk lady played the "call me in the morning game". When I called in the morning she offered me an hour late checkout, when I brought up that the hotel is completely empty she wanted to argue that it's not whose in the hotel it's who might be checking in. I had already checked online and attempted ro book a block of several rooms and all were available. Mind you this is Lexington Kentucky. Not many people coming there, sorry Lexington. Suffice to say they are stuck on a power trip here so don't expect to be treated with the diamond elite benefits you expect. Sadly, most IHG properties are turning out this way. Also the water pressure in the sink is literally non existence. It would take an hour to fill an 8 oz cup that's how weak to keep it to save money. Several other reviews me tion the same. Wont be coming back here when we're in town again for the TOC tournament and will make sure I let everyone I know to stay away as well.
Customer avatar
Posted by
onMay 9, 2025
Hello rico17010,
Thank you for staying and sharing your experience at our avid hotels Lexington - Hamburg Area during the tournament. We appreciate you for being one of our IHG One Rewards Diamond Elite members!
We're committed to providing you with the best overall experience. I'm sorry about the issues you encountered. I brought this up to our local management's attention. I'm confident that the necessary actions will be taken to ensure better service.
We look forward to seeing you again on your future trips, and we'll do our best to make your next stay better than the last!
Safe travels,
Jomar M.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Best known for the UFO crash landing in 1947, this Southeastern New Mexico city offers great attractions and major businesses. Corporate guests looking for a Roswell, New Mexico hotel with superior meeting facilities need look no further than the Holiday Inn Express® Roswell, NM hotel. Staying connected is easy thanks to our 24-hour Business Center. Complimentary Internet access is available throughout the hotel, and our facilities include an on-site meeting room. Come explore our community's diverse culture in downtown Roswell, NM near our hotel. You can taste the local fare at one of the unique restaurants or explore the specialty shops that line the streets. If you are planning a campus visit, you will appreciate that our hotel is located just blocks from New Mexico Military Institute. Whether you want to check out the out-of-this-world artifacts at the UFO Museum and Research Center or explore one of the other four museums, we have a lot to see here in Roswell, New Mexico. Our hotel is close to all of the most popular attractions, including Bottomless Lakes, Eastern NM University and Spring River Park Zoo. Our Roswell hotel features great amenities like an heated indoor pool. You can keep up with your routine in our state-of-the-art Fitness Center. We also serve a complimentary, hot breakfast bar each morning.
 
Overall1 out of 51 out of 5
No rooms ready!
By Savage from San Diego
Went to check in at 4:00 one hour after check in time and was told no rooms were available, front desk told us to come back later. Never had this happen at an IHG hotel before. I was told they would call me as soon as a room was available, but received no call and called back at 5:30 only to be told a room was ready. Showed up 10 minutes later to no apology for the Delay, not very professional.
What makes it worse if that when my daughter originally lugged our bags in on our first visit there was no offer to hold the bags, so we had to haul back out to the car.
Customer avatar
Posted by
onMay 9, 2025
Hi Savage,
Thank you for being one of our IHG® One Rewards Silver Elite members and for choosing to stay at the Holiday Inn Express & Suites Roswell.
We aim for an efficient stay by providing the services our guests need, and I'm sorry to hear about what happened. I shared your feedback with our hotel management to improve customer satisfaction. I sent you a private message to discuss this further, and I hope you can have a chance to read it at your convenience.
We can't wait to welcome you back for your next visit.
Kind regards,
Dhalzin D.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to Candlewood Suites - Alabaster! The area's only all suite, award winning hotel. Ideally situated in Alabaster, Alabama and the heart of the area's shopping and dining district, Candlewood is also only 15 miles from Birmingham. Hotel provides large, comfortable accommodations, easy access to local attractions and top area businesses. Guests enjoy shopping at the Summit , Riverchase Galleria Mall or steps away, at Alabaster's Colonial Promenade , and picnicking at Oak Mountain State Park . Headlining concerts at the Oak Mountain Amphitheatre Verizon Wireless Music Center and weddings/events at the w American Village are minutes from our pet friendly property . Only 25 minutes from Birmingham International Airport our amenities include on-site, 24-hour business center with copy, print and fax services, free high-speed, wired and wireless Internet access throughout the hotel and complimentary fitness facilities on and off site. During your stay, enjoy relaxing in one of our spacious suites featuring over-sized executive work desks, kitchens with full-size appliances, lending locker with free kitchen equipment and games, free laundry facilities, Candlewood Cupboard sundries and dining option. As you plan your trip, we invite you to explore our excellent Alabaster, Alabama hotel rates and make your Candlewood Suites reservations today.
 
Overall3 out of 53 out of 5
Bathtub unacceptable
By VegasBabe from Buffalo, NY
Bathroom needs serious renovation. The tub bottom was all tore up in our room so we had to put a towel on the bottom in order to use it.
Customer avatar
Posted by
onMay 9, 2025
Hi VegasBabe,
Thank you for staying and sharing your experience at our Candlewood Suites Alabaster during your family visit. We appreciate you for being one of our IHG One Rewards Gold Elite members!
We're committed to providing you with the best overall experience. I'm sorry about the issues you encountered. I brought this up to our local management's attention. I'm confident that the necessary actions will be taken to ensure better service.
We look forward to seeing you again on your future trips, and we'll do our best to make your next stay better than the last!
Safe travels,
Jomar M.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Our Hotel's Location in London, Ohio is the Place to Stay Situated right off of I-70, our London, OH hotel's location provides easy access to Columbus and many prominent businesses. Whether you have work in the city, or you're just looking to get away, our convenient location and amazing accommodations are sure to please. Business travelers looking for hotels in London, Ohio should know that we're the ideal choice. We provide amenities that are specifically designed to meet the needs of corporate guests, such as the 24 hour Business Center, which features free high speed Internet access and copy and print services. In addition, we're just a short drive from corporations like Stanley Electric, Target Distribution and Showa Aluminum. Our hotel's property in London, Ohio is a favorite of leisure travelers, because we're close to local attractions, as well as those of downtown Columbus. Enjoy activities like shopping at Ohio's largest flea market or participating in the Green Farm Equipment Auction. Take a day trip to Columbus to spend time at the famed Columbus Zoo or search for deals at Brice Outlet Mall. When you stay with us in London, OH, our hotel's facility provides you with choice amenities like an on-site Fitness Center, complimentary, hot breakfast bar, indoor pool and free high speed, wireless Internet access throughout the hotel. The staff of the Holiday Inn Express® London hotel is looking forward to making your stay memorable!
 
Overall3 out of 53 out of 5
Just average
By John K from Wisconsin
Several things detracted from our stay, about the 3rd time we stayed here.
It's an older hotel, and the bathroom configuration is subpar, with sink separate from very small shower (no tub) and toilet room. Not optimal.
The breakfast was below average, the omelettes were disappointing, and the tables could have been cleaner.
Many of the rooms were blocked open with the swinging clasp lock, making us wonder if there was a problem with those rooms.
Both coffee makers were out of regular coffee at breakfast, of all times! Staff immediately attended to it when notified.
Likely would stay again for a decent rate, but would not want to see the quality slip any further.
Customer avatar
Posted by
onMay 9, 2025
Hi John K,
Thank you for staying and sharing your experience at our Holiday Inn Express London-Interstate-70 during your camping trip. We appreciate you for being one of our IHG One Rewards Platinum Elite members!
We're committed to providing you with the best overall experience. I'm sorry about the issues you encountered. I brought this up to our local management's attention. I'm confident that the necessary actions will be taken to ensure better service.
We look forward to seeing you again on your future trips, and we'll do our best to make your next stay better than the last!
Safe travels,
Jomar M.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Come and experience true Texas hospitality at Candlewood Suites Hotel in Bryan-College Station, where we allow you to live, work, and relax on your schedule. Situated in the beautiful Brazos Valley, we are off Highway 6. This hotel's location provides easy access to businesses, attractions and Texas A&M University making it ideal for visiting students, parents and Aggie sports. Featuring spacious, nonsmoking apartment-style suites with fully equipped kitchens and free wifi. Business travelers appreciate our 24 Hour Business Center. Prepare for your appointments using the Business Center with its copy, fax and print services. Complimentary high-speed, wireless internet access is also available. We offer a spacious on-site meeting room so you spend less time traveling. We're just minutes away from the George Bush Presidential Library and Museum, Veterans Memorial Park, and the Post Oak Mall is nearby if you want to satisfy a shopping craving. Don't forget to check out local treasures like Messina Hof Wine Cellar and Briarcrest Country Club. Our guest enjoy amenities that include free guest laundry facilities, on-site fitness center, an outside pool, the Lending Locker, Candlewood Cupboard and Gazebo Grill area. Contact us today to book your next extended stay your way in Aggieland.
 
Overall2 out of 52 out of 5
Poor condition
By TishK from N.O.La
Dirty pool. Broken jacuzzi. Holes in towels. Damaged floor in room. Rusted fixtures.
Customer avatar
Posted by
onMay 9, 2025
Hi TishK,
Thank you for staying at Candlewood Suites College Station at University and sharing your experience. We are pleased to welcome you as a new member of IHG® One Rewards.
We are dedicated to delivering quality service and achieving the highest standards of accommodation to make your experience inviting. We apologize for not meeting your expectations. IHG® Hotels & Resorts values your experience and appreciates your taking the time to provide feedback. What you described isn’t what we want for any guest, and I have shared your comments with the hotel management for reference in making improvements so we can enhance our services. Feedback like this helps us identify areas that need work.
We take your feedback seriously and welcome the opportunity to serve you better.
Sincerely,
Crisel V.
Case Manager
IHG® Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Experience unmatched hospitality and the vibrant contemporary ambiance of the Holiday Inn® San Antonio - Riverwalk. Located in the heart of the city and on the San Antonio Riverwalk, our hotel is within steps of the city's top attractions, entertainment, and historic landmarks. Right outside our doors, explore The Alamo, Historic Market Square, Alamodome, and the Majestic Theater. The Henry B. Gonzalez Convention Center is walkable just six blocks away. Relax and renew in our rooms and suites with city and river views. Get energized in our Fitness Center and take a dip in the heated pool. Swing by Mugg's Cafe for gourmet coffee before exploring San Antonio or enjoy delicious Tex-Mex and cocktails at Windows on the River Restaurant and Lounge.
 
Overall3 out of 53 out of 5
Good location and friendly customer service
By SuzyG from Texas
We had stayed at this location once before & had a good experience so I booked it again. This time had some hiccups, first of all one of the bed sheets had a stain on it, then we found a small dead spider under the pillow. Our room was on the 7th floor right by the pool which is being renovated. We woke up to men drilling right outside our window. I'm not sure why they would place anyone in this room knowing how loud & intrusive it would be. The parking was expensive but it was convenient. Also, we had a delicious meal at the restaurant within the hotel. The check in staff and wait staff was very friendly and the gym area was very nice.
Customer avatar
Posted by
onMay 9, 2025
Hi SuzyG,
Thank you for staying at Holiday Inn San Antonio-Riverwalk and sharing your experience. We appreciate you for being one of our IHG® One Rewards members, and we are grateful for your loyalty since 2021.
Our goal is to make your stay welcoming by providing excellent service and meeting the highest standards of lodging. I apologize for not meeting your expectations. We appreciate any feedback we receive because we know it enables us to fulfill our goal of creating amazing hotels that guests enjoy. I have documented your comments and shared them with the hotel management to identify areas where we can improve.
We take your feedback seriously and welcome the opportunity to serve you better.
Sincerely,
Crisel V.
Case Manager
IHG® Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
We're the Best Among Picayune, Mississippi Hotels Ideally located along I-59 at exit 4, the Holiday Inn Express Hotel & Suites Picayune is a great home base for area travelers since it's close to Slidell and a short drive from New Orleans, Hattiesburg, and the gulf coast. Picayune, Mississippi offers our hotel's patrons fascinating natural attractions, close proximity to area businesses and easy access to Stennis International Airport (HSA) and Amtrak. Leisure guests staying at our hotel's location in Picayune, MS can explore local attractions, Crosby Arboretum, historic downtown, terrific golf courses and Stennis Space Center or venture to the Big Easy for a day trip to the French Quarter, the Riverwalk, the Aquarium of the Americas or the New Orleans Convention Center. Pearl River County offers great shopping, too, with antique stores around every corner and the North Shore Square Mall just minutes away. Business guests appreciate our hotel's Picayune, MS location, which is close to Chevron and NASA, as well as Ochsner Health Center. With a 1,070-sq-ft meeting space for up to 70 guests, A/V equipment and a Business Center with services to help guests prepare, we fulfill the needs of corporate travelers. From free high-speed Internet access, an indoor pool and a Fitness Center to a free, hot breakfast, our Picayune, Mississippi hotel's amenities ensure guest satisfaction. "Stay Smart" with us and enjoy the service you deserve at a price you can afford.
 
Overall1 out of 51 out of 5
Hotel needs a complete update
By GREG
We had to move rooms - AC did not work in the first room. Refrigerator did not work in the 2nd room. Ice machine did not work on our floor. The dryer did not work. We were locked out of our room 2 days in a row. We added an additional night to our stay - they did not honor our 4 day rate - much more expensive and it was during the week! We asked them to clean the bathroom - 5 night stay. The bathroom was not cleaned. The front desk staff was excellent.
Customer avatar
Posted by
onMay 9, 2025
Hi Greg,
Thank you for being one of our IHG® One Rewards members and for choosing to stay at the Holiday Inn Express & Suites Picayune-Stennis Space Center.
Our goal is to offer an ideal place to unwind and recharge after a long day, and I'm sorry to hear about what happened. I shared your feedback with our local team to improve customer satisfaction. I sent you a private message to discuss this further. I hope you read it at your most convenient time.
We’re excited for your next stay with us.
Kind regards,
Dhalzin D.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
" Welcome to the new Hotel Indigo Pittsburgh East Liberty, a beautifully restored hotel incorporating the city’s historic culture. Nestled in Pittsburgh's revitalized east neighborhood, guests can easily explore some of the city’s most popular attractions, including the Carnegie Museum of Art, Phipps Conservatory and Botanical Gardens, Frick Art & Historical Center, and Heinz Chapel. Pittsburgh is also home to several world-renowned medical centers, universities and major corporations, such as Carnegie Mellon University, the University of Pittsburgh, Google, Duolingo, Philips Respironics, the Software Engineering Institute, UPMC Shadyside, and UPMC Children's Hospital of Pittsburgh. Each of the 135 spacious boutique rooms features complimentary Internet access, USB outlets, plush bedding and spa-inspired showers with Aveda products. Guests can also visit the 24-hour business center for any work-related needs and unwind after a busy day in our casual, yet sophisticated, restaurant and lounge. "
 
Overall3 out of 53 out of 5
Interesting
By BoysMom3 from Cochranville, PA
Stayed one night because we were bringing our son home from college for the summer. The room decor was strange to us and somewhat worn. The bed, pillows, sheets etc were comfy. We couldn’t seem to keep the temperature regulated, was comfortable or extremely warm. The room had a horrible echo!
I couldn’t seem not figure out how to use the shower! Once I got the water on it was hard to regulate and then wouldn’t shut off! No rug or mat for getting out of the shower and no safety bars in the shower either. For the amount of money it was for one night plus $32 + tip to park…yikes.
Customer avatar
Posted by
onMay 9, 2025
Hi BoysMom3,
Thank you for staying at Hotel Indigo Pittsburgh East Liberty and sharing your experience. Hosting one of our IHG® One Rewards members is a pleasure, and we appreciate your loyalty since 2022.
We care about your experiences, and I apologize for not meeting your expectations. We value every comment we get since we know it helps us achieve our mission of building fantastic hotels that guests like. This is a goal that our hotel partners also have, so I have forwarded your feedback to the hotel management so that we can improve our services.
Thank you again for taking the time to provide your insights and allowing us to improve.
Sincerely,
Crisel V.
Case Manager
IHG® Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
When you stay at our new Holiday Inn Express & Suites Detroit-Dearborn hotel, Dearborn, MI, explore the city and discover fabulous shopping, dining, entertainment and arts. Getting here is fast and convenient, too! The hotel is centrally located between Detroit, Ann Arbor, and Livonia and we are just minutes off I-39. Leisure guests are glad that The Henry Ford is just a half-mile from our property in Dearborn, Michigan. Hotel guests also enjoy visiting the Ford Field, Comerica Park, Little Caesars, Huntington Center and Greenfield Village. A number of great shopping malls, such as Fairlane Town Center and Laurel Place Mall are close to our hotel. Coming to Dearborn, MI on business? We offer a Business Center with copy and print services. Additionally, free high-speed Internet access is available throughout our hotel, allowing you to stay in touch with the office easily. Ford World Headquarters, Carhardt Corporation, and Continental AG are just a few of the businesses you'll find near our hotel. While in Dearborn, MI, we can provide you with an assortment of quality amenities such as an indoor pool and whirlpool and a spacious Fitness Center. Our hotel serves a complimentary, hot breakfast bar each morning. Make the Holiday Inn Express Suites your home to work and relax!
 
Overall2 out of 52 out of 5
Sad Mornings, No Breakfast
By Nottoc from Huntsville Al
I wanted to give this hotel a 10/10 for the wonderful staff, convenient location, and the comfortable room we booked for our family event. Everything about our stay was great—except for one major disappointment: the breakfast.
One of the main reasons we chose this location was because of the advertised hot breakfast included with our stay. Unfortunately, we ended up going elsewhere for breakfast most mornings due to the poor quality of the food offered. The eggs weren’t even room temperature, both the regular and turkey sausage were rubbery, and the biscuits were burnt and dry. The only items we enjoyed were the coffee and fresh fruit (oranges and bananas).
It wasn’t just us—other guests seemed equally unhappy. We even saw one guest throw her breakfast away, return to her room, and come back down just to make herself peanut butter and jelly toast.
I had hoped to share this feedback in person before checking out, but no one was at the front desk when we left at 5:30 AM. I truly hope this feedback helps, because with such a great team and location, the breakfast should match the rest of the experience—especially considering the price point.
Sincerely,
Sad Mornings, No Breakfast
Customer avatar
Posted by
onMay 9, 2025
Hi Nottoc,
Thank you for being one of our IHG® One Rewards members and for choosing to stay at the Holiday Inn Express & Suites Detroit-Dearborn.
We aim for an efficient stay by providing the services our guests need, and I'm sorry to hear about what happened. We are committed to ensuring that your next stay is much better, so I've shared your feedback with our hotel management to improve customer satisfaction.
Thank you for bringing this to our attention. We look forward to the opportunity to serve you better.
Kind regards,
Dhalzin D.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
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