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Crowne Plaza Hotels & Resorts Leeds

A plush hotel in Leeds city centre with an extensive health club, meeting rooms, bar, restaurant and more Unwind after work in the gym, sauna and pool at the Spirit Health Club, Then head to TAP restaurant which serves great drinks paired with great food all day long Chic hotel rooms have Queen-size beds and flat-screen TVs, and our Sleep Advantage programme offers premium bedding and Quiet Zones to help you rest. For business, we have 7 luxurious function rooms, and there is a breakout area and terrace for a rest between meetings. Our Crowne Plaza Meetings Director can help with any requests. Our hotel makes an amazing wedding venue too! The luxurious Crowne Plaza Leeds hotel is only a 15-minute drive from the M1 and M62 motorways. Nearby Leeds station offers direct trains to London. If you are catching a flight, Leeds Bradford Airport (LBA) is close by, and an airport bus stops outside the hotel. Major city-centre businesses, the Trinity Leeds shopping centre and the bars and clubs of the Northern Quarter and Millennium Square are all within a short walk. Take in a cricket match at Headingley Carnegie Stadium, or get some fresh air in Roundhay Park.

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Overall

1 out of 5

Extra charges

By Bsaz from UK

Hi Lauren,

As you have publicly stated this was a ‘smoking charge’, I thought I would post another comment to clear the facts since you have now ignored all of my emails and phone call follow ups where I have politely challenged the argument of which the hotel has changed the story multiple times. I do not smoke, neither does my partner, we never have and never will. I have heart problems mixed with hypertension which I take multiple medications for, my partner has asthma and is on strong inhalers. Especially for my partner, if they were around smoke it would flare up and result in a hospital admission. The room did not smell of smoke and I didn’t make any complaints to reception upon check-out of this and during my stay I had no complaints from staff regarding any sort of imaginary smells. I was told you would assist me with the carpet issue (which I have also been blamed for saying it was due to a bath leak from above when in fact the bathroom floor was dry, let’s be real, and we did not use the bath). Upon checking out I was told everything was going to be fine but since then the stress of dealing with this hotel which constantly changes their story, at first saying the £150 charge was due to water damage being unable to sell the room, then saying it was due to smoking in the room. Nothing adds up because if it was a bath leak the room would have flooded throughout (weird to say that when the bathroom was dry), if we ‘smoked’ then the fire alarm would sound? We arrived late that night to go to bed and checked out a few hours later with no real time to use the rooms facilities. Very disappointing that you can reply on a public forum and not to my personal emails because you want to hotel to have a good image for further business from other customers. Also, it’s not good practice to charge someone’s card without any notification and then expect the customer to call and ask what the charges are for, despite me asking for an invoice for this for days on end, the hotel cannot give me one for some reason. When I do request an invoice I get a reply of one from the original room charge with no extra fees added on. Fraudulent to say the least.

I’m sorry it’s come to a public forum for me to express my frustration with the way we have been treated, but the hotel has no care for it’s clientele and my suspicions is that because we are relatively young, they think we won’t challenge problems.

It could have been different if my request for a quick chat was accepted and not ignored.

Luckily, I am financially fortunate enough to ‘take it on the chin and learn’, however for others this might not be the case and a nice break away for others may result in some difficulties.

Room 603, the suites.

Posted byCorporate

on5 March 2025

Hi Bsaz,

Thank you for sharing your thoughts about your stay at the Crowne Plaza Leeds. Your loyalty as an IHG One Rewards member since 2024 is appreciated.

We're determined to make your stay with us pleasant, and I am sorry to learn that some aspects of your visit turned out otherwise. I have alerted the hotel management regarding your comments, and I am certain that the steps that will be taken will improve your next visit with us. I sent you a private message to discuss this further.

I hope to welcome you back!

Best regards,

Rosh D.
Case Manager
IHG Hotels and Resorts Service

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Holiday Inn Rayong City Centre

Welcome to the Holiday Inn & Suites Rayong City Centre, where the essence of modern comfort harmoniously blends with the heart of Rayong, Thailand. Our distinguished hotel beckons both leisure and business travelers, embracing them in a seamless union of contemporary sophistication and the celebrated Thai warmth in hospitality. Strategically ensconced in the heart of the city, we provide seamless access to premier attractions, dynamic shopping havens, and thriving corporate hubs. Our accommodations are painstakingly designed to cater to your every need, be it a brief getaway or an extended retreat. Your journey begins here, where comfort meets authenticity, and every moment is an invitation to experience the finest that Rayong has to offer.

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Overall

1 out of 5

Worst Experience in the IHG chain

By Dex1810 from Aberdeen

Stayed here as really one of two options for me in Rayong and boy did I choose wrong,front desk staff are the most unpleasant staff members I have met in my entire experience in the IHG group,

Big pity as the housekeeping staff are excellent and the rooms nice and clean.not greeted as a diamond elite member on check in, but given a sheet that showed my benefits which included 2 items of laundry per day but on check out given a bill for laundry and told “ no we don’t offer free laundry” very abrupt no explanation or anything, I then advised before leaving that my review what not be favourable and the reply was “ thank you very much sir”

Will never stay here again, in fact probably stay in Pattaya which is an hour away from Rayong and my customer base but travelling is better than staying in a place where you feel like you are not welcome

Posted byCorporate

on5 March 2025

Hi Dex1810,

Thank you for your stay and your feedback. We appreciate you doing business with IHG Hotels and Resorts, and your loyalty since 2018, our IHG® One Rewards Diamond Elite member.

We strive to create value for our customers, and I'm sorry to learn about your experience. I've alerted our local hotel management team so they can take the necessary action for us to improve our services. In line with this, I've also sent you a separate email.

I hope to welcome you back!

Many Thanks,

Rosh D.
Case Manager
IHG Hotels and Resorts Service

0points

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InterContinental Houston

Welcome to our vibrant oasis, where modern luxuries and warm Texas hospitality greet you at every turn. InterContinental Houston is located next to the world-renowned Texas Medical Center and moments from Rice University and beloved cultural institutions, putting you at the heart of the city’s renowned landmarks. Delight in enticing cuisine at Safina Mediterranean, find exceptional event venues that set the bar for Houston meetings, and relax in an inviting terrace pool that soothes the soul.

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Overall

1 out of 5

Poor communication with missed informed information

By Lyndsy29 from California

I am just disappointed with missed information check in.

Posted byCorporate

on5 March 2025

Hi Lyndsy29,

Thank you for sharing your thoughts about your stay at the InterContinental Houston. Your loyalty as an IHG One Rewards member since 2022 is appreciated.

I hope to welcome you back!

Best regards,

Rosh D.
Case Manager
IHG Hotels and Resorts Service

0points

0of 0voted this comment as helpful.

Holiday Inn Express Forest Hill - Ft. Worth SE

Welcoming you is the brand new Holiday Inn Express & Suites Forest Hill-Fort Worth SE. Whether you are here to explore Cowtown or enjoy an event at the Dallas Cowboys AT&T Stadium, our Holiday Inn Express is just a short drive away. Our central location offers easy access to Arlington's hottest attractions and to Downtown Fort Worth and to the Cultural District. Don't forget Texas Motor Speedway is just a quick hop onto Interstate 35. Local corporations are just around the corner from us with easy access to Interstate 20. The hotel's location in Forest Hill is especially well suited for corporate and leisure travelers alike. This property is equally ideal for corporate travelers seeking business-oriented amenities as well as quality and consistent service. You can travel to downtown Ft. Worth for meetings with just a 15-20 min drive. You can also host meetings in our hotel's meeting room. Start your day right with our hot Express Start Breakfast Bar. Enjoy a fresh cup of Smart Roast coffee and sample the world's best-tasting cinnamon rolls. Stay connected online with fast and free, wired and wireless Internet access.

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Overall

3 out of 5

Staff exceptional- rest was ok

By BethC from Seattle, WA

The front desk staff here were so kind, helpful, and friendly. Kudos for their customer service.

Breakfast was typical fare. Workout room had what you needed.

Room was good. Nothing great but standard.

We had no issues while there. It was about 20 minutes from everything we were doing, so not too far away, but also not really close to anything either.

Posted byCorporate

on5 March 2025

Hi BethC,

We appreciate your stay at the Holiday Inn Express Forest Hill - Fort Worth Southeast. Thank you for being an IHG One Rewards Platinum Elite member.

I'm glad you enjoyed your time at our hotel as we want to ensure we provide true hospitality. The relevant groups are pleased to learn this and eager to improve and explore potential improvement opportunities. I have conveyed your feedback to the management of our hotel, and I am confident that they will always make every effort to improve your experience and serve our guests.

Your business with IHG Hotels & Resorts is appreciated. We look forward to hosting you again.

Sincerely,

Frenzel A.
Case Manager
IHG Hotels & Resorts Service

0points

0of 0voted this comment as helpful.

Holiday Inn Express Lumberton

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Overall

3 out of 5

Just Eh

By Scap from Levittown ny

After a long drive my wife and I madd reservations here. We’re IHG Members. Will arrive around 8:30 or 9 o’clock in the evening and we’re immediately greeted by what was clearly and annoyed desk clerk. That pretty much set the tone for the rest of my stay. After traveling for eight hours, I don’t want to meet somebody who’s grumpy and says minimal things to you. Absolutely not greeted properly. The next morning the breakfast was a standard breakfast nothing special however when we checked out, there was a very pleasant lady saying goodbye to us. That’s what I’ve come to expect not what I had the night before. It definitely makes me question whether I would stay there again

Posted byCorporate

on5 March 2025

Hi Scap,

We appreciate your stay at the Holiday Inn Express Lumberton. Thank you for being an IHG One Rewards Silver Elite member.

Holiday Inn Express has friendly and responsive service when you need it. I'm sorry for what happened. I shared your feedback with the hotel management so that necessary actions are in place to improve guest satisfaction. Their resolution will make your next stay with us better than the last.

Your business with IHG Hotels & Resorts is appreciated. Please consider staying with us again to regain your confidence.

Sincerely,

Frenzel A.
Case Manager
IHG Hotels & Resorts Service

0points

0of 0voted this comment as helpful.

Holiday Inn Leeds - Garforth

Holiday Inn® Leeds - Garforth hotel is 15 minutes drive from Leeds city centre. There's free parking, and Garforth Station, a mile and a half away, has direct lines to Leeds, York and Scarborough. The M1 motorway is close by, and Leeds Bradford Airport (LBA) is half an hour drive away. Six miles away, in Leeds city centre, you can see jousting re-enactments at the Royal Armouries Museum or come face to face with the Leeds Tiger at the Leeds City Museum. If you prefer the countryside, you're only an hour drive from the Yorkshire Dales and North Yorkshire Moors. The hotel's 19 meeting rooms can host up to 300 delegates. The free WiFi throughout the hotel helps you keep up with work. Thorpe Park, home to IBM and Northern Foods, is just over a mile from the hotel, and the local Cross Flats Industrial Estate is also close by. Swim in the indoor pool, work out at the Fitness Centre or unwind in the spa. The Open Lobby Restaurant serves a buffet breakfast and a full evening menu. Enjoy a nightcap beside the fire in Open Lobby Bar and Lounge or on the patio in summer. You can order snacks at any time thanks to 24-hour room service. Kids stay and eat free.

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Overall

1 out of 5

Disappointed

By Shan79

We have stayed here 3 times and this is by far the worst stay we’ve ever had
No recognition for being a member
The first room we had smelt really strong of bleach we went out and came back and it was still as strong. The window was left open so the room was freezing
Went to reception and there was no other room of the same type so was moved to another room
Both rooms had hairs on the beds and the bathroom floors were filthy I did mention this to reception staff they didn’t seem bothered at all
On previous visits we have really enjoyed this hotel but unfortunately we won’t be retuning after this visit
The dirty linen that was piled up on the corridors was not good either guests don’t want to be seeing this and also plates cups and cutlery just thrown on the floor outside rooms you’ve really let yourselves down on this occasion

Posted byCorporate

on5 March 2025

Hi Shan79,

Thank you for your stay and your feedback. We appreciate you doing business with IHG Hotels and Resorts, and your loyalty since 2020, our IHG® One Rewards Silver Elite member.

I hope to welcome you back!

Many Thanks,

Rosh D.
Case Manager
IHG Hotels and Resorts Service

0points

0of 0voted this comment as helpful.

Holiday Inn Across From Universal Orlando

As a Universal Partner Hotel, Holiday Inn & Suites Across from Universal Orlando is your family-friendly gateway to fun! Take advantage of our scheduled shuttle service to Orlando’s popular theme parks. Steps from Universal Orlando, Universal Islands of Adventure, Universal Volcano Bay, Universal Studios Florida, and Universal CityWalk, we are just 15 minutes from SeaWorld® Orlando, Discovery Cove®, and Walt Disney World Resort®. Shop the mall at Millennia and I-Drive. Three miles from the Orange County Convention Center makes us ideal for business travelers. Plus, we offer meeting and event venues and a 24-hour Business Center. Enhance your stay with top-notch amenities like an outdoor pool and Fitness Center. Kids 11 and under eat free at TGI Fridays, onsite at our hotel, specializing in an early breakfast buffet, lunch, dinner, and happy hour options. Your pet will enjoy our Bark Ave dog park, while your kids will love our splash zone and 24-hour Arcade. Our property is secured by parking gates, parking rates apply. Stay with us and make your Orlando adventure unforgettable!

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Overall

2 out of 5

Location is the only positive.

By MichelleB

The only positive of this hotel is that it is walking distance to Universal. The hallways are dark and gloomy. We had a 2-room suite in the top floor. There was a dirty takeout container and a full garbage can left in one of the cabinets. The water went out on Saturday morning mid-shower. There is one water cooler in the lobby and that’s the only place to get drinking water. They told us there was a vending machine in our floor so we went there and it was cash only, the price on the machine was wrong, and it didn’t give us back our change. The toiletries were the bare minimum. I am a diamond elite member and I was not able to use any of my membership perks (food credit, early checkin, etc) on this hotel. Do better.

Posted byCorporate

on5 March 2025

Hi MichelleB,

Thank you for your stay and your feedback. We appreciate you doing business with IHG Hotels and Resorts, and your loyalty since 2024, our IHG® One Rewards Diamond Elite member.

I hope to welcome you back!

Many Thanks,

Rosh D.
Case Manager
IHG Hotels and Resorts Service

0points

0of 0voted this comment as helpful.

Crowne Plaza Hotels & Resorts Auburn Hills

Elevate your stay at Crowne Plaza® Auburn Hills – where business and leisure meet in the Detroit metropolitan area. Located 20 minutes north of downtown Detroit, our hotel provides easy access to major corporations like Chrysler and General Motors. Discover incredible attractions and shopping like the Pine Knob Music Theatre, Oakland University, Great Lakes Crossing Outlets, and Legoland Discovery Center nearby. Host business and social events in one of 7 event spaces totaling 5,000 sq. ft. Enjoy dining at The Auburn Standard restaurant serving American fare and Michigan craft beer. For downtime, relax in the indoor pool and hot tub. With free Wi-Fi and a weekday shuttle service, our Auburn Hills hotel is the perfect place to stay in greater Detroit.

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Overall

2 out of 5

They try to micromanage the guests who appear to them that they might disrupt their appearance of how they want their hotel to look. Non kid friendly.

By Amanda28 from Waterford, MI

The staff went ballistic on me when they saw that I was celebrating my daughter’s 11th birthday. They were concerned immediately that I had a bunch of kids and lead my stay with threats and unprofessional behavior towards me. When I explained my stay, I had to put up a fight with the manager. After I worked things out, the manager was not seen again. During my stay they never had pool towels filled and the staff at the front desk were away at breakfast checkin. I was never asked about my stay. I was avoided.

Posted byCorporate

on5 March 2025

Hi Amanda28,

Thank you for sharing your thoughts about your stay at the Crowne Plaza Auburn Hills. Your loyalty as an IHG One Rewards member since 2022 is appreciated.

We invite joy by making every stay brighter and full of possibilities. I'm sorry to learn about what happened. I shared your comments with the local hotel management team. I'm confident that your feedback will help us improve.

We hope you give us another opportunity to share a more positive experience with you soon.

Best regards,

Rosh D.
Case Manager
IHG Hotels and Resorts Service

0points

0of 0voted this comment as helpful.

Candlewood Suites Colonial Heights-Ft Lee

Candlewood Suites Extended Stay Hotel Colonial Heights Near Ft. Lee, Virginia Consider Us Home at the Candlewood Suites Extended Stay Hotel Colonial Heights - Fort. Lee, Chester, Petersburg, and Richmond, VA. The Candlewood Suites Colonial Heights Fort Lee is a member of the IHG family of brands including InterContinental, Crowne Plaza, Hotel Indigo, Holiday Inn & Staybridge Suites Hotels. Specializing in extended stays, Candlewood Suites are the perfect choice for government (per diem), project teams, training, relocation, temporary or corporate housing needs. Our Candlewood Suites hotel is centrally located at exit 58, off I-95 near I-85 & I-295; minutes from Fort Lee, Chester, Petersburg & Richmond, VA business & real estate districts. Our location offers access to Wathal Industrial Park, Meadowville Technology Park, Honeywell, Dominion Power, Phillip Morris, Dupont, SRMC, Xymid, Sunchem, Northrup Grumman, LMR, Fort Lee and Defense Supply Center. The Candlewood Suites hotel offers apartment-style suites with all the conveniences of home to suit your extended stay or short-term hotel or real estate needs. Our pet friendly hotel (fee) offers studio or one-bedroom suites featuring fully equipped kitchens, spacious living & work areas, TVs with DVD players, free high-speed, wired & wireless Internet access. Other features include Candlewood Cupboard, business center, free self-laundry facility, a fitness center & BBQ.

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Overall

3 out of 5

Be careful!

By LNG123 from MA

This hotel is right next to a freight train track. The entire back of hotel is very loud when the train goes by. Those are the odd number rooms. You must get a room on the front side of hotel (even number) if you want to get any sleep.

Posted byCorporate

on5 March 2025

Hi LNG123,

Thank you for sharing your thoughts about your stay at the Candlewood Suites Colonial Heights-Fort Lee. Your loyalty as an IHG One Rewards member since 2023 is appreciated.

Best regards,

Rosh D.
Case Manager
IHG Hotels and Resorts Service

0points

0of 0voted this comment as helpful.

Holiday Inn Express Bourbonnais East - Bradley

Welcome to the brand new Holiday Inn Express in Bourbonnais, your ideal hotel choice for Kankakee County. We are located at the crossroads of I-57 and Route 50, an hour south of Chicago. We are THE hotel for corporate guests of CSL Behring and Nucor Steel, both less than a mile away. We are the perfect hotel for business travelers from Johnsonville Sausage, McKesson, Gardant, Urban Farmers, Plochmann’s, Riverside Hospital, Amita Hospital, Van Drunen Farms and Armstrong Flooring. Leisure travelers know the Holiday Inn Express in Bourbonnais is the best choice when staying in the area, whether it is to visit Olivet Nazarene University, compete at Adventure Commons Sports Plex, hike along the Kankakee River or tour Bradley House, one of Frank Lloyd Wright’s masterpieces. The Holiday Inn Express in Bourbonnais is your home away from home with state of the art technology in the guest rooms, the lobby, even the parking lot has top of the line car chargers for our environmentally friendly guests. You can maintain your workout routine with our full 24-hour fitness center and refreshing, oversized, saltwater pool. Each room is equipped with a microwave oven, mini refrigerator, Keurig coffee maker, 43” adjustable mount TV, multiple plug outlets and in-room safe. We provide a complimentary hot/cold breakfast buffet and Wi-Fi throughout the property.

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Overall

3 out of 5

Mixed response

By Tmmoore from Muncie in

The motel and staff were amazing, it just was not the quiet weekend getaway I was expecting.

Posted byCorporate

on5 March 2025

Hi Tmmoore,

Thank you for sharing your thoughts about your stay. We appreciate you staying at the Holiday Inn Express & Suites Bourbonnais East - Bradley and recently joining our IHG One Rewards program.

We work hard to provide the convenience and comfort that our guests need during their stay at our hotel. I'm sorry for the experience you had during your stay. I alerted our local management team regarding your concerns. I'm confident they will use this as a reference for further improvement.

Until your next stop in the area, we look forward to welcoming you back to our establishment.

Sincerely,

Rosh D.
Case Manager
IHG Hotels and Resorts Service

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0of 0voted this comment as helpful.

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