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    14 February 2017
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    4 April 2025
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Welcome to Our Fort Lauderdale Airport Hotel The Candlewood Suites of Fort Lauderdale, Florida brings you the comforts of home with a convenient location. We're two miles from both Ft. Lauderdale Hollywood International Airport and the Amtrak Tri Rail Station. While lodging in Ft. Lauderdale you'll find many exciting attractions nearby. Spend a day exploring Fort Lauderdale's waterways on a water bus or JungleQueen boat tour. You'll find popular districts like Las Olas and Riverwalk Arts and Entertainment District just three miles from our extended stay hotel. Ft. Lauderdale is also home to many of Florida's sports teams. With Port Everglades Cruise Port and Broward County Convention Center two miles from our suites, Ft. Lauderdales business travelers can benefit from our location. Other nearby businesses include Marathon Ashland Oil Maritime Professional Training Bombardier Embraer Air and Jetscape. Our Cruise Port hotel offers complimentary amenities like laundry services, a CD and movie rental from our lending library and high-speed wired and wireless Internet access. Purchase snacks and necessities from the Candlewood Cupboard store relax in your suites triple-sheeted bed and cook out on the Gazebo Grill. Candlewood Suites invites you to enjoy a memorable stay in our pet friendly Ft. Lauderdale hotel.
 
Overall
1 out of 5
1 out of 5
Numerous Problems
By Brad from Florida
- Comp shuttle service from/to airport was not honored by front desk as I called prior to making reservation and was reassured it would be. I was charged $18.00 for this shuttle service.
- First room spouse and I discovered blood stains on the comforter and bed side chair had large snot cluster on it.
- Upon going to front desk again to ask for another room and describe what my spouse and I had encountered front desk manger was embarrassed and offered to deduct a percentage off our stay. As of yet no points or credits have been reimbursed.
Customer avatar
Posted by
on6 March 2025
Hi Brad,
Thank you for staying at the Candlewood Suites Fort Lauderdale Airport/Cruise and leaving feedback. We appreciate you as an IHG One Rewards Silver Elite member and your loyalty to our brands since 2023.
We always try our best to meet our guests' accommodations and needs. We love taking care of all of our guests. I'm sorry for the conditions you encountered during your stay. I have alerted the hotel management about your comments and sent you a private message with additional details.
Again, thank you for the feedback. We'd love to welcome you back and deliver an experience you'll remember.
Sincerely,
Connie D
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Houston Downtown! Located between the heart of downtown and the excitement of Midtown. Our ideal location is only minutes from George R Brown Convention Center, Passport Office, and Chevron & KBR offices to name just a few. Walking distance to United Airlines, Motiva, Hilcorp, and Energy Transfer. With Houston’s Metrorail located across the street, getting to your destination is a breeze. The hotel also offers a local shuttle in the evenings to area restaurants & attractions Explore what Houston has to offer! Nightlife can be found within walking distance at SPIRE nightclub, with several other venues close by including, Pour Behavior, RISE rooftop, Etro, SPACE, POST Houston, Cle, and VAO Supper Club. Maybe you want to enjoy Houston’s Green space? Herman Park, Memorial Park, and Discovery Green, Buffalo Bayou are a must see! If you are in town for a sporting event, the Toyota Center, BBVA Compass Stadium, Minute Maid Park, and the NRG stadium are close by. Take the family to the Houston Zoo or the Downtown Aquarium. Check out the Museum of Fine Arts, Alley Theater, Bayou Music Center and the Hobby Center for the Performing Arts.
 
Overall
3 out of 5
3 out of 5
Just OK
By AMO__123 from St. Louis, MO
Some outlets (on lamp) did not work, and there are no USB ports anywhere.
Bathroom sink area is tiny
Beds were comfortable
Area is just OK, if you venture out one direction, you will be quickly surrounded by a large homeless population
Breakfast food was not great. Coffee was terrible.
Customer avatar
Posted by
on6 March 2025
Hi to our Valued Guest,
Thank you for staying and choosing our Holiday Inn Houston Downtown for business travel needs. We appreciate you being a member of our IHG® One Rewards program!
We always strive to provide the best service to our guests. I'm sorry for the experience. I shared this with our hotel management team. I'm certain that your feedback will be used as a reference to enhance our services and guest experience.
I hope you'll consider us again for your future accommodation needs!
Stay safe,
Jomar M.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
EXPLORE EXHILARATING NEW YORK CITY FROM OUR CHELSEA HOTEL! The newly renovated Holiday Inn Express NYC - Chelsea places you near top attractions and big businesses with maximum ease. Our newly remodeled accommodations feature contemporary design, thoughtful amenities, and flex space to keep you productive. Stay connected with free Wi-Fi, charging stations, streaming TV, and access to an on-site business center. Start each day with a delicious hot breakfast that’s always our courtesy and recharge at the fitness center allowing you to maintain your wellness routine even when you travel. While staying in NYC, take advantage of our prime location. Situated between SoHo and Central Park near Madison Square Garden, Penn Station, Hudson Yards with many major corporations close by. Plus, convenient access to the Empire State Building, High Line Park, Rockefeller Center, Jacob Javits Center, Times Square and Chelsea Market. Stroll along to see the many NYC attractions like world-class museums, the dynamic arts & culture scene, exceptional shopping, and a multitude of dining choices. It’s all yours to explore, right outside our doors.
 
Overall
3 out of 5
3 out of 5
Excellent location for NYC
By KDTraveler from California
The good - the location is fantastic - 5-10 min walk from penn station/subway and 20 min walk from Times Square. Staff was nice. Room size was decent (NYC standard)
The bad - Breakfast time is PACKED. We chose not to have breakfast at the hotel and instead made the 5-10 min talk to nearby breakfast places. (3 excellent bagel shops nearly along with coffee shop). Last night (after midnight) there was ZERO hot water. But when we woke up it had came back on - also there is a lot of noise outside late night. - city life (Garbage collection at 10pm? ) it didn’t really bother us but if you are sensitive to noise be aware and have ear plugs.
Customer avatar
Posted by
on6 March 2025
Hi KDTraveler,
Thank you for staying and sharing your experience at our Holiday Inn Express New York City - Chelsea during your vacation. We appreciate you for being one of our IHG One Rewards members!
We're committed to providing you with the best overall experience. I'm sorry about the issues you encountered. I brought this up to our local management's attention. I'm confident that the necessary actions will be taken to ensure better service.
We look forward to seeing you again on your future trips!
Safe travels,
Jomar M.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
The Holiday Inn Express & Suites Orland Park - Mokena hotel is enveloped in small town charm with convenient access to the amenities of next-door cities such as Tinley Park and New Lenox and is only 40 minutes from Chicago where you can visit the Museum of Science and Industry or Navy Pier . You will find plenty to enjoy when you book your stay with us whether it be for business or leisure. Our delicious complimentary hot breakfast bar, featuring warm cinnamon rolls, with a variety of hot entrees and continental choices is perfect to start your day the right way. Guests of the Holiday Inn Express & Suites Orland Park - Mokena enjoy our complimentary Wi-Fi service, business center, Fitness Center and heated indoor pool . If you are looking for fun family, it's not far away. Accelerate Indoor Speedway, Dave & Buster's and White Water Canyon Water Park are just minutes from the hotel. For our business travelers we offer easy access to the many nearby business districts. If you are traveling for work, play, or perhaps a little of both, the Holiday Inn Express and Suites hotel in Mokena is the perfect hotel for your next trip. We can't wait to welcome you!
 
Overall
3 out of 5
3 out of 5
Room 432
By Indiana from Indiana
Bathroo was dirty.
Hair in shower, sink and on the floor.
Mold above near ceiling in shower.
Shower had 2 glass sliding doors however, one of the doors didn't work, so you couldn't close both doors. Which resulted in being cold/drafty and water on the floor
Customer avatar
Posted by
on6 March 2025
Hi Indiana,
Thank you for staying and choosing our Holiday Inn Express & Suites Orland Park - Mokena during your doctor's appointment. We appreciate you as one of our guests!
We always strive to provide the best service to our guests. I'm sorry for the experience. I shared this with our hotel management team. I'm certain that your feedback will be used as a reference to enhance our services and guest experience.
I hope you'll consider us again for your future accommodation needs!
Stay safe,
Jomar M.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
A stylish hotel in a Grade II listed building with an art deco restaurant and free WiFi Crowne Plaza® Liverpool John Lennon Airport hotel is within easy reach of Liverpool and Manchester via the M57 and M62 motorways, which are only an 11-minute drive away. Drop your car off in the large car park and take a direct train into the city centre from Liverpool South Parkway station, eight minutes away by bus. Liverpool John Lennon Airport is just five minutes away by car. A Crowne Plaza® Meetings Concierge is your point of contact for organising events. The spacious Aerial Suite and Blenheim De-Havilland Room host social dinners and corporate functions, and you can also hold conferences in the 12 modern meeting rooms with smart TVs. The hotel is connected with free WiFi. Many of Liverpool's attractions are within a half-hour's drive, including the famous football pitches Goodison Park and Anfield Stadium. There's shopping and dining at Liverpool ONE complex, and music fans love The Cavern Club. You can dine our brand new restaurant, "spk.", which serves the best local cuisine - or as scousers say, scran. Or have a cocktail in our comfortable lounge bar. The hotel is located in the heritage-listed, 1930s former Speke Aerodrome building. You can spot vintage aircraft on a nearby apron as you eat breakfast in the former arrivals hall. Enjoy access to the David Lloyd Leisure club and enjoy the Swimming Pools, Sauna, Steam Room or Gym.
 
Overall
3 out of 5
3 out of 5
Last straw
By Ogry from Liverpool
Being what people call a regular approx 18 months in this hotel I have finally quit this establishment
A continuous decline in levels of cleanliness, appreciation of basic hotel standards followed by days without the basics 3 days no hot water have broke my resolve
At no time do I apportion any failings to the hotel staff excluding the cleaners
Always friendly helpful and extreme pleasant i am pleased to think of many as friends
Unfortunately as stated above the general decline of this hotel is not within control of these wonderful staff they will be greatly missed shame i can never say the same about the Adams family hotel
Customer avatar
Posted by
on6 March 2025
Hi Ogry,
Thank you for frequently staying and choosing our Crowne Plaza Liverpool John Lennon Airport for your business travel needs. We appreciate you being a Diamond Elite member of our IHG® One Rewards program!
We always strive to provide the best service to our guests. I'm sorry for the experience. I shared this with our hotel management team. I'm certain that your feedback will be used as a reference to enhance our services and guest experience.
I hope you'll consider us again for your future accommodation needs!
Stay safe,
Jomar M.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express Boca West! Our Boca Raton hotel is conveniently located right off Florida's Turnpike exit 75 inside the Lakeside Center shopping plaza. The hotel's location makes it easy for guests to reach the best shopping, sports, food, and entertainment. Ideal for business and sports travelers, our hotel in Boca Raton is located only 15 minutes away from Boca corporate park and FAU Stadium. Some of the amenities to expect from the hotel are free parking, free Wi-Fi access, free breakfast, 24-hour front desk, business center, heated pool, meeting facility, and a 24-hour fitness center. Expect the best from in room amenities as your comfort is our priority. Those amenities include mini fridge, microwave, coffee makers, 55 in LCD HD TVs, free local calls, work desk, plenty of closet space, and your choice of a king or a double bedded room. Our front desk staff is extremely knowledgeable on local attractions and restaurants. We look forward to having you and giving you a taste of True Hospitality!
 
Overall
1 out of 5
1 out of 5
Rude front desk staff Carolina
By Gilou from Florida
Carolina was rude the woman that handles breakfast was nasty. The hotel doesn’t have an elevator. I had to drag my luggages and my 84 years old mom to second floor. When I requested a room change to the other side of the hotel that has an elevator I was told sorry we are all booked. They didn’t mention there was no elevator in the website. Have I known that I would not have book it.
Customer avatar
Posted by
on6 March 2025
Hi Gilou,
Thank you for staying at the Holiday Inn Express Boca Raton-West. We appreciate you as an IHG One Rewards member and your loyalty since 2018. We work hard to deliver an exceptional guest experience. I am sorry for the level of customer service you received during your stay. I have alerted the hotel management about your comments and sent you a private message with additional details.
Again, thanks for staying with us. We value your feedback and welcome the opportunity to serve you better.
Sincerely,
Connie D
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
The Crowne Plaza Cleveland at Playhouse Square is in the heart of downtown Cleveland. The hotel is situated in the vibrant Playhouse Square district, which is known for its theaters, restaurants, and entertainment venues. The hotel features elegantly appointed guest rooms and suites, each equipped with modern amenities such as flat-screen TVs, high-speed Internet access, and plush bedding. The Ghost Light Restaurant is a great option for breakfast, dinner, or a cocktail. Catch a show in renowned theatres like the Allen Theatre, Hanna Theatre, Connor Palace Theatre, KeyBank State Theatre, and Mimi Ohio Theatre. Explore cultural attractions like the Rock & Roll Hall of Fame, Great Lakes Science Center, and West Side Market. Visit Flats East Bank Entertainment District for premier dining and concerts. MLB fans can catch a Cleveland Guardians game at Progressive Field, while NBA fans can catch a Cleveland Cavaliers game at RocketMortgage Fieldhouse, and NFL fans can cheer on the Browns at Cleveland Browns Stadium. Blending comfort with historic charm and hospitality, our downtown hotel puts guests at center stage. Relax in modern rooms and WorkLife Suites. Stay active in our Fitness Center, take a dip in our indoor pool, and stay connected with free Wi-Fi. Savor delicious dining at our restaurant and host meetings, weddings, and events in our venues. Our hotel is the perfect gateway to everything Cleveland has to offer.
 
Overall
2 out of 5
2 out of 5
Clpilot
By Chuck from Lufkin tx
Terrible breakfast service and the rooms are not comfortable. I will never stay here. If a conference is held here, I will stay in another hotel in order to attend the conference.
Customer avatar
Posted by
on6 March 2025
Hi Chuck,
Thank you for staying at the Crowne Plaza Cleveland at Playhouse Square and leaving us feedback. We value your business and work hard to deliver an exceptional guest experience. I am sorry about your breakfast experience during your stay. I have shared your comments with the hotel management to address this with the team.
Again, thanks for staying with us. We welcome the opportunity to serve you better.
Sincerely,
Connie D
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Embrace Times Square from Our Hotel in Midtown NYC Our New York City hotel boasts a great location in Midtown and close to Times Square. Located a short walk from Times Square attractions, the Holiday Inn Express Times Square offers comfortable accommodations near New York’s biggest attractions. With Times Square and Broadway outside our door, you'll find it easy getting to and from your New York City destinations. Within walking distance of our Manhattan hotel, you can find a wealth of attractions. Just a block from our New York City hotel in Times Square and Broadway theatres. Other well-known New York attractions such as the Empire State Building, Broadway, and Central Park are within a few blocks of our hotel in Manhattan. Located near 42nd Street, our hotel is close to the main subway lines so you can get around the city easily. For the business traveler, there are many major New York business attractions located near our hotel in New York City. Major headquarters including Merrill Lynch, Legg Mason, and Ernst & Young are all within walking distance of our New York City accommodations. With our convenient Manhattan location, you can make it on time to all your NYC meetings. Enjoy free breakfast and start your day with one of our famous cinnamon rolls from the hot breakfast bar. Additionally, you can stay connected throughout your entire stay at our New York City hotel with free high-speed internet access.
 
Overall
2 out of 5
2 out of 5
Awful
By Tee1 from New York
Place was very run down needs new life lifts broke place to eat breakfast was cold and was just like an out side conservatory food was cold
Customer avatar
Posted by
on6 March 2025
Hi Tee1,
Thanks for staying at the Holiday Inn Express New York City Times Square as an IHG One Rewards member. We value your business and work hard to deliver an exceptional guest experience. I'm sorry for the conditions you encountered during your stay. I have shared your comments with the hotel management, and I am confident that measures will be taken to address the areas you have noted.
Again, thanks for staying with us. We value your feedback and welcome the opportunity to provide a better stay.
Sincerely,
Connie D
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Situated on the corner of the famous Canal Street and Bourbon Street, Crowne Plaza® New Orleans French Quarter – Astor blends comfort and sophistication. With 20 meeting rooms, our upscale hotel caters to corporate conferences and social events. Relish the historic charm and vibrant ambiance of the French Quarter, strolling along cobblestone streets, tasting hot beignets at Café du Monde, exploring the National WWII Museum, or antique shopping in the Garden District or Royal Street. Cheer for your team at Caesars Superdome and savor Cajun cuisine while soulful jazz serenades your senses. After a day of adventure, retreat to our elegant guest rooms with premium amenities, free Wi-Fi, and plush bedding. Stay with us and embrace the spirit of New Orleans.
 
Overall
3 out of 5
3 out of 5
Comfortable Bed
By JOE RICH from MOTOWN
This is a good hotel , this visit was definitely different..
Loud sounds from The roof every morning was difficult to deal with..
Customer avatar
Posted by
on6 March 2025
Hi JOE RICH,
Thanks for staying with Crowne Plaza New Orleans French Quarter - Astor as an IHG One Rewards member. We have valued your loyalty to our brands since 2016 and work hard to deliver an exceptional guest experience. I am sorry for the noise you encountered during your stay. I know how important it is to be able to relax. I have shared your comments with the hotel management. The necessary guidelines will be in place so that neither you nor any other guest will have a similar experience.
Again, thanks for your feedback. We hope to have another opportunity to provide you with a pleasant stay.
Sincerely,
Connie D
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Hotel near Phoenix Sky Harbor International Airport (PHX) and Arizona Mills Mall in Tempe, AZ For a convenient location in a lively city, stay at the Tempe Holiday Inn Express Hotel and Suites, located less than 20 minutes from downtown Phoenix. Our hotel, only six miles from the Phoenix Airport (PHX) keeps you close to both business districts and magnificent desert landscapes. Our Tempe, AZ hotel is conveniently located close to several businesses near downtown Phoenix, such as Honeywell, State Farm, the American Heart Association, Wells Fargo, Arizona State University and Arizona University of Advancing Technology . We offer flexible meeting space with catering and a Business Center to help you host your next event. For leisure, enjoy watching IMAX or playing at the interactive Tilt Studios next door at the Arizona Mills Mall . While you are there, check out SEA LIFE Centre Arizona and LEGOLAND Discovery Center Arizona , sure to be a hit with the entire family! Escape to a new world at popular Arizona attractions such as the Phoenix Zoo in Papago Park , or Tempe Diablo Stadium and Spring Training near our hotel. Our enlarged guest suites provide the comfort and amenities you deserve, such as an outdoor heated pool and whirlpool, free Wi-Fi, and a daily hot breakfast buffet. Check out our great hotel deals and rates and book your reservation today!
 
Overall
3 out of 5
3 out of 5
disappointing stay
By Peggy55 from Highlands Ranch, CO
The good: location, near airport, Arizona Mills Mall (food and entertainment options) Room was clean, bed was comfortable. plenty of space
The Bad: only 1 elevator, 1 car was out of order our entire 5 night stay. The other car was out of order several times during our stay. No sense of urgency from staff that this was an inconvenience, as people had luggage and golf bags to to get up and down stairs. No offers to makeup for the inconvenience. (we were on the 6th floor) Breakfast area: Both the seating area and the food area are way too small, especially as the hotel was sold out. Needed extra help in the food area to restock and clean tables. A disappointing stay
Customer avatar
Posted by
on6 March 2025
Hi Peggy55,
Thanks for staying at the Holiday Inn Express & Suites Tempe. We appreciate you as an IHG One Rewards member and your loyalty to our brands since 2001. Our guests can count on us to keep our hotels clean, the staff friendly, and everything in working order. I am sorry for your experience during your stay. I have shared your comments with the hotel management. They will ensure a better visit upon your return.
Again, thank you for your feedback. We hope to have another opportunity to make your stay pleasant.
Sincerely,
Connie D
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
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