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An iconic fixture on the downtown Miami skyline for 40 years, InterContinental Miami boasts a waterfront location on Biscayne Bay, steps away from arts and entertainment in Miami’s Brickell neighborhood. A beacon for both business and leisure travelers, the hotel rises 34 stories over the city with breathtaking views of the Atlantic Ocean, Biscayne Bay and the Port of Miami. Recently completed a $40 million renovation features include 652 newly redefined luxury guest rooms, suites & Club Lounge.
 
Overall
2 out of 5
2 out of 5
Verify your room charges!
By NH2025 from Utica, NY
We only stayed at this hotel because it was close to the cruise port and less expensive hotels were already booked. We only needed to stay one night to ensure we had time to get to the cruise ship early in the morning. When checking out at the front desk the clerk reviewed the charges and said the amount for the room services fees and amount for breakfast. I was confused because we never ate breakfast there. We got up, showed and then checked out of our room. I told her that we never had breakfast. She apologized and said they will remove it. A week later I checked my credit card statement, and it was still on there. I called the hotel to explain that we never had breakfast and the girl at checkout said it was going to be remove. The person on the phone said they would ck and call back. They called back and said I was properly charged for breakfast at their restaurant. I said we never stepped one foot in that restaurant and never had breakfast. I told them they need to verify their records and even look on their camera footage in the hotel (which I'm sure they have) to show we were not in there. I told her to tell the manager that. she said ok and ended the call. Another week goes by and it's still on my credit card. So now I have to make another call to the hotel to dispute this!!
Customer avatar
Posted by
on10 March 2025
Hi NH2025,
I appreciate you choosing our InterContinental Miami. I am glad to have been a host to one of our valued IHG One Rewards members. I hope your day is going well.
We're committed to providing ease and transparency in every way. I'm sorry to learn about the situation. I have shared your feedback with our hotel management team to serve as a reference for improvement. I also sent an email to discuss the matter.
We hope you give us another opportunity to share a more positive experience with you soon.
Kind regards,
Glaiza G.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
A relaxed airport hotel in Frankfurt-Airport with a 24-hour gym and all day dining Holiday Inn® Frankfurt Airport hotel is just off the A3 and A5 motorways, a three -minute drive from Frankfurt Airport (FRA). We’re close to Frankfurt Flughafen Fernbahnhof station, and trains to Frankfurt Central take 15 minutes. If you’re driving, the city centre is only 20 minutes by car. Explore the charming Old Town along the Main River and discover centuries of European painting and sculpture at the Städel Museum . Football fans can catch Eintracht Frankfurt matches at the Deutsche- Bank- Park. If you’re here on business, we have six well-equipped meeting rooms for up to 80 guests, and we’re within easy reach of the Gateway Gardens business district and Messe Frankfurt congress centre. At this hotel you can enjoy: - Free WiFi - On-site parking is available for a daily fee - Rollaway beds for families - Kids stay and eat free Our inviting rooms have pillow menus and blackout curtains for a good night’s sleep before your flight. Book an Executive Room for a king-size bed and a Nespresso coffee machine. Select a comfortable seat in the bright Open Lobby , grab a coffee and work on your laptop while charging devices. You can join friends for dinner in The Ramp restaurant and end the day with a nightcap on the terrace or in the Hub bar .
 
Overall
2 out of 5
2 out of 5
devidswisschina
By devidswisschina from SCHWEIZ
19th.FEB arrival 1900 Barman sehr freundlich hilft bis reception
*Checkin Freundlich aber Problem mitPlatinum REF 60323410
Zimmer upgrade und Drink/snack Einverstanden =
Zmr 542 Schlüssel macht nicht Auf Hauskeeper Hilft =
Habe Nur 10 Minuten nach treff in bar 1930
* Junge Dame -Haben sie Resrviert Nie Ich Hausgast ist doch alles frei ? Dann Sitzen Sie ? Meine Kolege kommt aber bitte BEER für Mich ? Lauft WEG 15 MIN keine Nur Sie Lauft herum
Kollege kommt essen und Proseco bestellt Eine Junge Man Kommt Sehr freundlich mit Kleine Bart - Essen dauert 20 Minuten meine schlüssel und unterlagen liegen auf tisch wollte kolleging abschieden an Reception ?? Horror Selbe Junge Lehrliing Rennt Nach- Sreit = SIE HABE NICHT ZAHLT ??
Kollegin sagt er noch da ( Sie Antwortet Sie Viel Problem Mit Viele Leuten ?? Hoechste Beleidigung Habe meine Essen Fertig Rechnung auf zimmer unterschrieben Gegangen?
Zimmer mit 3 Mal Schlüssel Wechsel bis Auschecken Geht nicht 1630 Checkout Meine Universal Lade Multi Power Bank Steckt auf schreib thish mit 7 Universale Lade station mit rush vergesse mitnehmen Reception war bis zimmer aufmacht Zurich an 22 uhr rufe ich an reception Sagt Er hat Nicht gefunden Unmöglich steckdose muss entfernt durch Hauskeeping versprich er untersucht gibt bescheid bis heute no Action Ausdrücklich verlange iich meine unversal power bank SOFORT oder habe sie rechnung EU380 für Neue Bestellung Vielen dank für Ihre Untersuchung und Stwellungs nahme
Customer avatar
Posted by
on10 March 2025
Sehr geehrter Herr devidswisschina,
Wir schätzen Ihre Bewertung über Ihren letzten Aufenthalt und danken Ihnen, dass Sie seit 1996 einer unserer IHG One Rewards Mitglieder sind und den Platinum Elite Status erreicht haben.
Es tut uns sehr leid, dass Sie, wegen des erhaltenen Serviceniveau, keinen ausgezeichneten Hotelaufenthalt erlebt haben. Ich habe Ihnen eine private Nachricht geschickt, um meine Entschuldigung weiter zu bekräftigen.
Ich hoffe sehr, dass wir von Ihnen die Möglichkeit bekommen, uns nochmals zu beweisen.
Mit freundlichen Grüßen
Ben W.
Case Manager
IHG Hotels und Resorts Service
0points
0of 0voted this comment as helpful.
 
Sophistication has arrived on the downtown waterfront, bringing together the best of the city and the bay. The InterContinental San Diego welcomes you to experience modern luxury with contemporary coastal decor and well-appointed guest rooms- all of which showcase breathtaking water views. Minutes from Petco Park, the San Diego Convention Center, and the San Diego International Airport, we'll meet your every need with warm Southern California charm.
 
Overall
1 out of 5
1 out of 5
worst Christmas
By sica92 from arizona
I was there on Christmas Day. and I had a bad experience so I contacted the hotel after I got home. no response no nothing.
***our next room the baby cried all night, I couldn't even sleep. the diapers were in front of our door until we check out***
Customer avatar
Posted by
on10 March 2025
Hi sica92,
Thank you for staying at our InterContinental San Diego and sharing your feedback. I am glad to have been a host to one of our valued IHG One Rewards Platinum Elite and Ambassador members.
We want to make every guest's stay seamless and comfortable. I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement. I also sent an email to discuss the matter.
We look forward to having another chance to welcome you back for a better experience.
Safe travels,
Glaiza G.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Superior, Wisconsin Hotel's Guests Stay Smart Situated just moments from the shores of Lake Superior, the Holiday Inn Express® Hotel & Suites Superior boasts an excellent location close to fun attractions, big businesses and the University of Wisconsin. The hotel's location near Duluth, MN makes it easy to explore the Twin Ports area. Traveling for work? We cater to corporate travelers by offering complimentary high-speed, wireless Internet access and a Business Center. In addition, companies like Husky Refinery, Enbridge Energy, BNSF Railway and Canadian Pacific Railway are moments from our property in Superior, WI. Lodging with us also means you can take advantage of the meeting facilities, which can seat up to 30 people. Leisure travelers find plenty of sights to see, too. Because the hotel's address is near Duluth, MN, visiting Canal Park and Spirit Mountain is a breeze. If you enjoy history, set aside a day to visit Fairlawn Mansion & Museum and SS Meteor Maritime Museum and the Richard I. Bong Veterans Historical Center, which is literally right around the corner. We take pride in providing everything you need for a comfortable stay in Superior, WI. When lodging with us, patrons enjoy great features, such as an indoor pool and whirlpool, and we have a Fitness Center to help you keep up with your workout routine. Call today and stay with a name you can trust at a price you can afford on your next trip to Lake Superior.
 
Overall
1 out of 5
1 out of 5
DO NOT RECOMMEND
By Jess26 from New richmond, wi
The hotel has become run down. Things have obviously been painted over and insufficiently patched when they were in disrepair. The pool area has terrible lighting that it made it difficult to see children in the pool at nighttime. There was plastic scrap on our room floor as soon as we checked in. Bed sheets had stains on them. Saturday morning at 6 and 6:30 am tried to take a shower but the water was ICE cold, left the hotel without showering. The bathroom door had to be slammed in order to close it plus the lock didn't work and that was terrible when it was the middle of the night. My reservation was $10 more than the website stated it would be with no explanation why it was more. We have stayed here several times in the last few years. The hotel was amazing 5 years ago but hasn't been taken care of. Will not be staying here again.
Customer avatar
Posted by
on10 March 2025
Hi Jess26,
I am glad to have been a host to one of our valued IHG One Rewards members. Thank you for choosing our Holiday Inn Express Superior Duluth Area and sharing your thoughts about your stay. I trust that all is well.
Our goal is to be a great place to rest and recharge in between. I'm sorry to learn about the issues encountered during your stay. I have shared your feedback with our hotel management team to serve as a reference for improvement. I also sent an email to discuss the matter.
I hope you will consider staying with us again should your travels bring you back to the area.
Safe travels,
Glaiza G.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
The Award Winning Holiday Inn Madison at The American Center welcomes you! Located in The American Center Corporate Park on Madison’s east side and only minutes from the Dane County Regional Airport (MSN) and the East Towne Mall. Visitors can relax amid peaceful surroundings and enjoy the area attractions such as the Capitol Square, Madison's historic State Street, the Overture Center for the Arts, the Alliant Energy Center and the University of Wisconsin-Madison. Just off I90/94, corporate guests can easily access American Family Insurance, Alliant Energy, QBE, GE Healthcare, and U.S. Cellular. While staying at our Madison, Wisconsin hotel, you can enjoy amenities including a full service restaurant and bar, Seattle’s best coffee kiosk, indoor pool with spa and professionally designed fitness center featuring top of the line Matrix equipment. Our comfortable and contemporary guest rooms offer free high-speed wired/wireless Internet access, flat panel HDTVs, room service and a personal refrigerator. Host your next meeting or event with us and let our professional staff assist you. With over 2,500sq ft. of meeting space, on-site catering, executive chef and audiovisual equipment available your next event is guaranteed to be a success! As you plan a trip to Madison, WI, check out our terrific Madison hotel rates and make your reservations today!
 
Overall
1 out of 5
1 out of 5
Run far away
By Angery from Usa
This hotel is outdated run down ripped up carpets in rooms and hallways so old tvs in room no USB ports bathroom shower door about to fall anytime you try and open it seals on on falling off and water just pools on the floor.then housekeeping enters your room and takes things and when confronting hotel staff the unhelpful till you have to call the police to try and get your things back only helpfull person there was there sales and marketing person baylee pool area not so good either hut tub Luke warm and half of it did not work the ceiling had peeling paint and rusted pipes run far away if you want to to be comfortable and safe
Customer avatar
Posted by
on10 March 2025
Hi Valued Guest,
Thank you for choosing our Holiday Inn Madison at The American Center for your travel needs and for sharing your feedback. I appreciate you being one of our valued IHG One Rewards members. I trust that all is well.
We do our best to provide top-notch service and accommodations. I'm sorry to learn about your experience. I have shared your comments with our hotel management team. I am sure they will use this as a coaching point for our team and a reference for improvement. I also sent an email to discuss the matter.
I hope you will consider staying with us again should your travels bring you back to the area.
All the best,
Glaiza G.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Enjoy Hotel's Ideal Location in Port Allen, Louisiana Treat yourself to a comfortable and convenient stay at the Holiday Inn Express® Port Allen hotel. Whether you're here for business or leisure, our location off I-10 and in close proximity to downtown Baton Rouge and the Mississippi River provides quick and easy access to all you need while in Port Allen. Hotel guests save time thanks to our location just minutes from companies like ExxonMobil Pipeline, Dow Chemical, Placid Refinery, state government offices and Blue Cross Blue Shield of Louisiana. In addition, our 1,064-sq-ft meeting room with audio/visual equipment, catering services and helpful meeting professionals can accommodate up to 50 of your guests. From sightseeing at the Mississippi River Outlook to trying your luck at Belle of Baton Rouge or Hollywood Casinos, you'll find that activities abound near our hotel's address in Port Allen. You can drive to downtown Baton Rouge to tour historic homes and buildings or to cheer for the Tigers at an LSU football game. Here at our Port Allen hotel, we want your trip to be unforgettable, which is why we offer quality amenities, including an indoor, heated pool, free high-speed, wireless Internet access and an expanded and well-equipped Fitness Center. Also, be sure to start each morning with the free Express Start Breakfast Bar, which features hot items. Our Port Allen hotel staff looks forward to your next visit!
 
Overall
2 out of 5
2 out of 5
Poor Check In Experience
By Catjan22 from Orlando
Fifteen minutes before check in I was told no rooms were ready due to help shortage.
I had to continue to wait as an Elite Premier status for a room.
I was not happy after driving for several hours.
Customer avatar
Posted by
on10 March 2025
Hi Catjan22,
Thank you for your stay at the Holiday Inn Express & Suites Baton Rouge -Port Allen and your feedback. We appreciate you doing business with IHG Hotels and Resorts, and your loyalty as our IHG® One Rewards Platinum Elite member since 2012.
Your feedback is extremely valuable to us. We use your feedback to change our brand and continuously improve the guest experience. I am sorry for what happened. I alerted our hotel team about your comments, and I am positive that they will look into this matter for necessary correction.
We hope that you will allow us to serve you again in the future.
Sincerely,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Suffolk, Virginia hotel is close to the home of Planter's Peanuts. Just off the coast of Virginia, Suffolk is a town with a large number of modern businesses in a historic setting. With our convenient downtown location, you can get to your destination quickly and easily from the Holiday Inn Express Hotel and Suites in Suffolk, VA. With Norfolk just a half-hour away, our Suffolk hotel is close to many government facilities and corporate headquarters. The Joint War fighting Center is just 16 miles from the hotel, while the military port of Portsmouth is just 15 miles away. Also nearby are a Target Distribution Center and a QVC Distribution Center, both of which are four miles from our hotel in Suffolk. The corporate headquarters for Planter's Peanuts , which was founded in Suffolk, is just two miles from our Suffolk accommodations. A premiere location offers leisure travelers convenient access to downtown Suffolk's shopping and restaurants. Our Suffolk hotel is also just two miles from the Planter's Peanuts Center , which offers a look at the history of this favorite American food. For outdoor enthusiasts, the Great Dismal Swamp National Wildlife Refuge and Lone Star Lakes Park are less than fifteen minutes away. Our hotel in Suffolk provides a number of choice amenities, including an outdoor pool and sauna, fitness center, 24-hour business center, and a free hot breakfast bar. Stay Smart at our choice hotel in Suffolk, Virginia.
 
Overall
2 out of 5
2 out of 5
Uncomfortable beds
By Sunshine27 from Fairfax, VA
This was the worst Holiday Inn stay we have experienced. First of all, the room met with a spider and another bug that my kid killed and flushed right away that i did not see it. The couch had couch had crumbs on it but when we pulled it out, we saw various food/other residues on the mattress cover which was too small to cover the twin size mattress that was stained with urine all over. We had to go second time downstairs to get linens as the closet did not have anything for the pull-out coach (1st time we went to get extra towels as bathroom had only 2 for the booked 4 people room). Both beds were impossible to sleep on as they made metal banging noise when one tries to turn from side to side (that include my 40lbs daughter). No need to say that we had terrible sleep as we had to sleep in one position to avoid any metal banging on the mattress on the bedframe.
Breakfast was a big disappointment as well though we usually love it. Apple juice tasted and looked like water. Omelet tasted like plastic. I could not have any of my coffee as I did not taste like coffee at all. I was hoping to get a Keurig cup in the room before we left, but it only had decaf. I ended up with a headache (either from bad sleep or lack of caffeine, of a combination) till i had coffee later in the day. The only reason i am giving 3 stars and not 1, is for a nice front desk staff that you have.
Customer avatar
Posted by
on10 March 2025
Hi Sunshine27,
Thank you for sharing your thoughts about your stay. We appreciate you staying at the Holiday Inn Express & Suites Suffolk. Your loyalty as an IHG One Rewards member since 2021 is appreciated.
We value your support and your feedback matters. I am sorry we were not able to live up to your standards. I have shared your comments with our hotel management. I am confident that they will take appropriate steps to avoid this in the future.
You are our most valued guest, and we hope to create more positive memories with you when your travels bring you back to the area.
Best regards,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome Holiday Inn Express & Suites, Goldsboro North Carolina . Our hotel provides affordable, comfortable and spacious accommodations for both leisure and corporate travelers. We are ideally located off US Highway 70, just a little over an hour from Raleigh Durham Airport Our Holiday Inn Express and Suites in Goldsboro features 92 spacious rooms including King and 2 Queen Suites. Start your morning off with our Express Start Breakfast Bar featuring our signature cinnamon rolls and pancakes. You can also enjoy our Newly launched Healthy items. Get energized in our 24 hour fitness center and enjoy our indoor heated pool. We are also conveniently located to many large employers in the Goldsboro area Seymour Johnson AFB, Wayne Memorial Hospital, Wayne Community College, along with many manufacturing, production and wholesaling companies. Being in Wayne County it centrally locates us to area and local attractions. Carolina Premium Outlets, multiple wineries, local golf courses, antique shops, Paramount Performing Arts Theater and 20 miles from Cliffs of the Neuse State Park. The best is waiting for you at the Holiday Inn Express and Suites in Goldsboro.
 
Overall
2 out of 5
2 out of 5
Not the best
By Med2025 from Goldsboro
Hallways very noisy. When I was checking in, the room wasn’t ready that I booked which was a king suite. I was placed in a double bed room, near the elevator & the room seems to be above some motor because the floor vibrates a lot. It was not conducive for people who work night shift. The shower in the bathroom , the water was very slow. Take a long time to heat and pressure was very low. The curtains tfor the window. Needs adjustment as it doesn’t close al the way properly. The towels are old & rough on the skin. The duvet is thin. Breakfast was good and staff is nice. Just needs to do some renovations in rooms.
Customer avatar
Posted by
on10 March 2025
Hi Med2025,
Thank you for sharing your thoughts about your stay. We appreciate you staying at the Holiday Inn Express & Suites Goldsboro - Base Area. Your loyalty as an IHG One Rewards member since 2019 is appreciated.
We value your support and your feedback matters. I am sorry we were not able to live up to your standards. I have shared your comments with our hotel management. I am confident that they will take appropriate steps to avoid this in the future.
You are our most valued guest, and we hope to create more positive memories with you when your travels bring you back to the area.
Best regards,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Warm hospitality and comfort combine at voco® Riyadh . An award winning hotel and the preferred destination for Riyadh Season. You’ll find us on King Fahad Road , close to government offices and Riyadh Park Mall , with fast access to King Khalid International Airport . Spacious rooms offer our hallmark voco™ styling, with powerful rain showers in marble bathrooms, plus media hubs for all your devices, and there’s a choice of global dining in six restaurants . You can swim in our pools or work out in the Fitness Centre, and we have separate facilities for treatments at the award-winning Soul Spa & Wellness . Our twenty two versatile event spaces include banqueting for 1,200, theatre-style conference rooms and an impressive ballroom for parties.
 
Overall
2 out of 5
2 out of 5
Standards have slipped
By TheReviewer from Overseas
I recently stayed at the Voco Riyadh.
This is not my first time at this hotel, my past states have been quite memorable for the right reasons.
On this occasion, it was significantly different.
Firstly, I was not greeted as a platinum member, nor I provided with any choice for my amenity rewards (this is not the main issue however I know that IHG often follow up with us members to see what the standard of services were like, and in this case it was completely lacking)
The room I was allocated was is frankly terrible, it was supposed to be a non-smoking room and wrecked of smoke. It it wasn’t very clean, notably the chair at the desk which was grotty, and in disgusting condition.
The room was small.
The amenities in the room were not complete, I had to dial to reception/housekeeping at a very late hour and there was no answer.
They have also downgraded the range of television stations available, I generally travel for business and well I don’t have much time for television on the occasion. I do like to be able to unwind and watch a movie or comedy, in the past there have been more than adequate English language channels available however there is one movie(OSN Family) and only a few news channels in English. Quite frankly for the money they are charging this is not up to an expected standard, other places I’ve stayed both within the IHG group and also their competitors (notably the Fa1r^##t) and the H1170n, are much better equipped in this regard.
I have lounge access, the lounge in the establishment is poorly equipped, it’s a great place if you need to have some room to spread out and do some work during the day, or to have a meeting with colleagues. The refreshments during the day are very limited and frankly if you are thinking of upgrading to have lounge access save your money and don’t bother.
They also say that there are afternoon snacks available between certain hours and this is not the case.
They were also doing renovation/setup work around the pool area, meaning there was really nowhere outdoors that you could go just to sit quietly. This is completely unacceptable in my view.
I did attempt on a couple of occasions to get things remedied, and although one of the staff members in particular was very obliging, the issues I experience were not fully addressed.
Customer avatar
Posted by
on10 March 2025
Hi TheReviewer,
Thank you for your stay at our voco Riyadh and your feedback. We appreciate you doing business with IHG Hotels and Resorts, and your loyalty as our IHG® One Rewards Platinum Elite member since 2003.
Your feedback is extremely valuable to us. We use your feedback to change our brand and continuously improve the guest experience. I am sorry for what happened. I alerted our hotel team about your comments, and I am positive that they will look into this matter for necessary correction.
We hope that you will allow us to serve you again in the future.
Sincerely,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Treat yourself to a worry-free stay at one of the best hotels in Beaumont, TX- Holiday Inn® Beaumont Plaza (I-10 and Walden Road), located just minutes from the heart of Beaumont, Texas. Take the stress away from travel as you relax in the sky atrium with a cascading waterfall in the comfort of our lobby. Located near Port Arthur & minutes from Louisiana, this amazing hotel in Beaumont, TX keeps you in the heart of Southeast Texas' excitement. We're just a few miles from numerous attractions and restaurants, including the multi-purpose entertainment and sports complex at Ford Park, the Imagination Station at Central Park and many popular local restaurants within less than a mile, like Pappadeaux's Seafood Kitchen; a short walk across the street. If you are looking for a lavish ballroom, meeting or event spaces in Beaumont, TX, Holiday Inn Beaumont Plaza is the best choice. There is no better place to have a birthday party in Beaumont, TX other than celebrating it at the best hotel in Beaumont TX - Holiday Inn Beaumont Plaza. We are your go-to party venue in Beaumont, TX to host any Quinceaneras, Bar Mitzvah or any celebration. If you need to host a meeting, reception or a catered event then consider the 22,000 sq. ft. of flexible event space. We also have a 24-hour business center. Beaumont, TX businesses like the Exxon Mobil Refinery, Lamar University, the Dupont and Goodyear plants are located minutes from the hotel.
 
Overall
1 out of 5
1 out of 5
Horrible stay!!!!
By Joyce from Livingston, Tx.
My daughter and I both reserved rooms here because it is close to where our husband's job location.. I got a King room and she got a queen. We sat in bar area and ordered an appetizer, dinner and drinks. We figured it would be fairly fast considering they weren't busy/crowded.. took almost an hour to get our dinner. 3 of us ordered burgers and 1 was the monterrey chicken. My daughter and I ate maybe a FOURTH of ours because it was so dry we had a hard time swallowing it. After we finished and PAYED almost $190. they brought our appetizer.. we were literally getting up to leave when they brought it. They put it in a to-go plate (spinach dip) and we ended up just throwing the entire plate away.. That night my daughters rooms ac stopped working. Her and her 2month old HARDLY SLEPT!! I informed staff that morning. They assured us that maintenance would check on it soon. We shopped ALL DAY. When we came back the room was STILL HOT!! I informed front desk AGAIN!! The lady said that she didn't know anything about it because she just came on shift but would tell maintenence again. She was very rude. We waited a bit and could NOT get the room to cool below 72° (per thermostat)... it definitely was much warmer than that. The thermostat in my room read the same temp but was MUCH cooler... needles to say, we will NOT BE BACK!! Lots of people in the area screaming all hours of the night. People BANGING on the door next to ours and my daughters. It was AWFUL!!
Customer avatar
Posted by
on10 March 2025
Hi Joyce,
Thank you for staying at our Holiday Inn Beaumont-Plaza (Interstate-10 & Walden) and sharing your feedback. I appreciate you being one of our valued guests. I trust that all is well.
We want to make every guest's stay comfortable and provide excellent service. I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement. I also sent an email to discuss the matter.
We look forward to having another chance to welcome you back for a better experience.
All the best,
Glaiza G.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
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