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Brookville Visitors Lodging With Us Rest in Comfort The Holiday Inn Express® Hotel & Suites Dayton West - Brookville promises to provide every guest with a relaxing stay thanks to the top-of-the-line amenities. This property is also located near Dayton International Airport (DAY), so you can travel in and out of the area with ease. While in Brookville, Ohio, corporate travelers lodging with us can utilize the on-site Business Center, which makes it easy to complete work on the road. The property also features a 312-square-foot meeting room for meetings while you're in town. We're near several companies, including Proctor & Gamble, Parker Hannifin, Green Tokai, Caterpillar, Dow Chemical and Henny Penny. The hotel's leisure guests appreciate our great location, which means they're close to Meadowbrook Country Club and Moss Creek Golf Course. While in the area check out the bike and walk trail, National Museum of the US Air Force, or take a day trip to Miami University. Since we're near venues like Circle G Arena and Preble County Fairgrounds, you'll never lack for something to do when you choose to stay with us. With a complimentary, Grab and Go Breakfast served each morning, you can start your day off the right way as our guest in Brookville. The hotel's amenities also include free high-speed wireless Internet access. Book your stay today!
 
Overall
3 out of 5
3 out of 5
Wasn’t up to the standard we normally get with Holiday Inn.
By Permagrinn from Wisconsin
The person at check in was pleasant but had assigned us a room that was not cleaned. In fact every other room on that floor had the doors lock propped open and I assume they were also dirty. We went back down and was then assigned a room upgrade. This room was ok but the light on the mirror didn’t work.
Customer avatar
Posted by
on11 March 2025
Hi Permagrinn,
Thanks for staying at the Holiday Inn Express & Suites Dayton West - Brookville as an IHG One Rewards member. We value your business and work hard to deliver an exceptional guest experience. I'm sorry for the conditions you encountered during your stay. I have shared your comments with the hotel management, and I am confident that measures will be taken to address the areas you have noted.
Again, thanks for staying with us. We value your feedback and welcome the opportunity to provide a better stay.
Sincerely,
Connie D
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Experience the charm and hospitality of Staybridge Suites Fairfield/Napa Valley, an extended-stay all-suite hotel. Located between San Francisco and Sacramento, the hotel is just minutes from Napa Valley Wine Country. Other area attractions include Six Flags Discovery Kingdom, Infinion Raceway, and the Budweiser Tour at Anheuser Busch. Corporate travelers will enjoy easy access to companies such as Kiewit, Johnson and Johnson, Copart, Jelly Belly, Travis Air Force Base and Boeing. Retreat to superior accommodations that include complimentary amenities such as a daily hot breakfast buffet, evening Social reception with beer and wine on tap, Mondays through Wednesdays 5:30pm to 7:00pm. Open 24/7 is our fitness center, business center with fax and copy services and laundry facilities; all complimentary to guests. Our spacious suites have fully equipped kitchens with refrigerator, microwave, stovetop, and dishwasher. Every suite has a 32" flat screen high definition TV.
 
Overall
2 out of 5
2 out of 5
Not the best.
By Adriana from Fairfield, CA
Broken appliances, unhelpful maintenance, did not come with toilet paper
Customer avatar
Posted by
on11 March 2025
Hi Adriana,
I am glad to have been a host to one of our valued IHG® One Rewards members. Thank you for staying at the Staybridge Suites Fairfield Napa Valley Area for your trip and for sharing your thoughts about your stay. I trust that all is well.
We love our guests to feel comfortable and at home at Staybridge Suites. I want to offer our sincerest apology for what happened during your stay. I have shared your feedback with the hotel management team to ensure necessary action to prevent the same issues from reoccurring.
We look forward to having the opportunity to share a more positive experience.
All the best,
Grace L.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
This Hotel in Guymon, Oklahoma Is Great for Every Guest Located in the panhandle our hotel in Oklahoma provides comfortable accommodations and great amenities that are sure to please every traveler, whether business or leisure. Business travelers are pleased that our hotel is situated in the heart of Guymon, the largest city in the Oklahoma panhandle. Our Guymon hotel's great location also places corporate guests near business like Seaboard foods, Hitch Enterprises, Guymon Extracts, Mathis Oil Co., and K & J Trucking. A Business Center which features copy, Internet access, and email services is provided for your convenience. Our hotel in Oklahoma features thoughtful amenities for leisure travelers as well. We are located in the bustling town of Guymon, which offers one-of-a-kind places to shop and eat and boasts fantastic local artists. Nearby attractions include Thompson Park and Sunset Lake where you can enjoy great hiking, boating, or the beautiful Oklahoma landscape. Families can also enjoy visiting the Dorothy's House, Mid-America Airplane Museum, and the Cimmaron Heritage Museum. We are proud to provide a complimentary hot breakfast each morning for your convenience. Our Guymon, OK hotel also features an indoor pool which is great for families. Business travelers can enjoy unwinding in the whirlpool after a long day of work. Free high-speed Internet access is also offered throughout the hotel. Make your reservations now.
 
Overall
2 out of 5
2 out of 5
too noisy
By Boris
The soundproofing in this hotel is very poor. I could easily hear my neighbors on both sides.
When I first entered my room, I immediately heard people talking in the next room. I went to the front desk and asked to be moved to another room, but the receptionist simply offered to ask my neighbors to be quieter. I realized this wouldn’t help, as they weren’t being particularly loud—just having a normal conversation. The real issue was the poor sound insulation.
A few hours later, I started hearing noise from the other side as well. Then, at around 4 a.m., I was woken up when my neighbors got up to leave the hotel.
Customer avatar
Posted by
on11 March 2025
Hi Boris,
I am glad to have been a host to one of our valued IHG® One Rewards members. Thank you for staying at the Holiday Inn Express Guymon for your trip and for sharing your thoughts about your stay. I trust that all is well.
We take pride in offering our guests an attractive place to rest, but I'm sorry to learn about the issues encountered during your visit. I have shared your comments with our hotel management team. I am sure they will use this as a reference for improvement.
I hope you allow us to turn things around the next time you stay with us.
Kind regards,
Grace L.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Louisiana Hotel Close to Shreveport Municipal Airport Louisiana's third largest city, Shreveport, sits near the borders of Texas and Arkansas. With the Shreveport Municipal Airport (SHV) located a mile from our door, you will find that getting to and from our Shreveport hotel is easy. Many of Shreveport's major businesses and tourist attractions are just a few miles away. Within six miles of our Shreveport accommodations are General Motors and the Frymaster Corporation. Locally owned and operated out of Shreveport, Frymaster has become a nationwide supplier of deep fryers. Cellxion's corporate headquarters are just 15 minutes away. Shreveport features a wealth of nightlife and entertainment. Our Shreveport hotel is within 10 miles of several casinos, including Boomtown Casino and Sam's Town Casino . Harrah's Louisiana Downs and Racetrack Casino are a little farther away from the hotel. Shreveport also features attractions for the entire family, including the Louisiana Boardwalk. Just seven miles from our hotel in Shreveport, this outdoor area features music, dining and shopping. Independence Stadium, home of the Independence Bowl, is also only minutes away. Our Shreveport hotel offers a variety of amenities including an outdoor pool, Fitness and Business Centers, free high-speed Internet access and a free hot breakfast bar. Stay Smart with us and see what our hotel in beautiful Shreveport, Louisiana has to offer you.
 
Overall
3 out of 5
3 out of 5
Waiting for 41/2 hours before I could check in!!!
By Jami from Houston, Texas
My reservation was for 3:oopm check-in. At first it was a 15 minute delay, then it grew to 30 minutes , then an hour and by that time we had waited for three and one half (31/2) hours. My room was not ready until 7:30 pm. My disabled Military Brother was in pretty bad condition by the time I got him into a room. There was one person preparing breakfast meaning another long wait. I will be waiting for some kind of explanation and a free room or compensation for all that I had to go through. This was after a funeral that I had to drive for many hours to get to. Thank you.
Customer avatar
Posted by
on11 March 2025
Hi Jami,
I am glad to have been a host to one of our valued IHG® One Rewards members. Thank you for staying at the Holiday Inn Express Shreveport - West for your trip and for sharing your thoughts about your stay. I trust that all is well.
We take pride in offering our guests an attractive place to rest, but I'm sorry to learn about the issues encountered during your visit. I have shared your comments with our hotel management team. I am sure they will use this as a reference for improvement.
I hope you allow us to turn things around the next time you stay with us.
Kind regards,
Grace L.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Southern traditions and contemporary customs come together at the Hotel Indigo® Hattiesburg to create an energetic vibe that can be only found in Hub City. The hotel's industrial chic design gives a nod to the city's timber and railroad heritage, with light fixtures inspired by train tunnel lighting and upholstery details reminiscent of historic conductor uniforms. Steel bracing and yellow pine details tell the story of Hub City's past while modern décor touches and creative local collaborations point toward the city's future. We've partnered with local business, like local roaster GRIN Coffee who keeps our lobby buzzing 24/7. Each of the 100 uniquely designed rooms is guarded by its own golden eagle statue—the mascot of the University of Southern Mississippi—and are equipped with high-speed Internet and locally-sourced minibars.
 
Overall
3 out of 5
3 out of 5
Nice Hotel but problems with the amenities
By Luluchow from Oklahoma city, Ok
We really liked the rooms. Unfortunately the bed was way too high for a handicapped person in the room we got for our mother. The supplies in the were not stocked and one room was not made up when we checked in. No towels in one, no shampoo, almost out of toilet paper.
Customer avatar
Posted by
on11 March 2025
Hello Luluchow,
I am glad to have been a host to one of our valued IHG® One Rewards members. Thank you for staying at the Hotel Indigo Hattiesburg for your trip and for sharing your thoughts about your stay. I trust that all is well.
We're committed to providing you with the best overall experience for all our guests. However, I am sorry for what happened during your stay. Your review was made known to the hotel management team, and I'm confident improvements will be made to deliver complete guest satisfaction.
I hope you find your way back to us should your travels bring you again to the area for a chance to make your stay better than the last.
Best,
Grace L.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express & Suites Stafford NW – Sugar Land! Our BRAND NEW hotel is located conveniently along Hwy 59/Interstate 69, near Sam Houston Parkway and Hwy 90. While relaxing at the hotel, take advantage of our IHG Studio state of the art technology indoor pool and order in using GrubHub – an IHG partner. For a night out, pick one of the many nearby restaurants in the Fountains Shopping complex or The Grid. Coming in for training or business meetings? You will find corporate destinations like Schlumberger, Bechtel, Cardinal Health, Fluor Corporation, UPS, Methodist and Memorial Hermann Hospitals and more in our backyard. Setting your family up for a fun-filled staycation? Do not miss these local favorites: Stafford Centre of Performing Arts, Constellation Field, Fort Bend Children's Discovery Center, Houston Museum of Natural Science at Sugar Land, Local Breweries like Texas Leaguer and Fort Bend Brewing, and many local Parks and Gardens. Take a short drive to explore these Houston Top attractions: Museum of Fine Arts, NRG Stadium, Minute Maid Park, NASA Space Center, Houston Baptist University, Rosenberg Rail Museum, and Kemah Boardwalk. We welcome you to stay SMART and active using our onsite fitness center, rest in our spacious guestrooms with sheer and blackout shades, and recharge with our Hot breakfast and coffee around-the-clock. Come experience exceptional service and a home-away-from-home appeal!
 
Overall
3 out of 5
3 out of 5
Decent hotel
By Courtney from Texas
Had a great stay, there was some improvements that needs to be made: more housekeeping staff available, installing an ice machine on the third floor, and better breakfast choices.
Customer avatar
Posted by
on11 March 2025
Hi Courtney,
Thank you for staying at the Holiday Inn Express & Suites Stafford North West - Sugar Land as an IHG One Rewards member. We value your business with us. Our goal is to consistently provide superior service and accommodations. I am sorry about your experience during your stay. I have shared your comments with the hotel management. I am confident steps will be taken to improve our guest satisfaction.
Thank you for your feedback. We hope to see you again and make your stay better than the last.
Sincerely,
Connie D
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
East Amarillo Hotel Offers Convenient Location Enjoy a comfortable stay at the Holiday Inn Express Hotel and Suites of East Amarillo , located within a mile of Amarillo Rick Husband International Airport (AMA) . Our East Amarillo hotel's location off I-40 offers close proximity to businesses and medical centers as well as area attractions. You can take the family for a day of fun at Wonderland Amusement Park, just 10 miles from our Amarillo hotel!. If you're more in the mood for shopping, the Westgate Mall is only 10 miles away. Amarillo offers attractions for nature lovers as well, and you can check out Palo Duro Canyon or Historic Route 66. Lodging in our Amarillo Airport hotel while in town for business means you have an ideal location close to the airport, and also easy access to area businesses and medical centers such as Medical Center Coulter Street, Wells Fargo and Northwest Texas Hospital. Our hotel in Amarillo has a meeting room with 1,000 sq. ft. of space, offers free high-speed, wireless Internet access for your convenience and provides a 24-hour Business Center. Stay Smart at our Amarillo Airport hotel and wake up to the complimentary, hot breakfast bar. You can relax in a triple-sheeted bed while you surf the web with free high-speed Internet access. Check out our East Amarillo airport hotel's deals and rates today.
 
Overall
3 out of 5
3 out of 5
Height of the beds too high
By Lonegolfer from Fond du Lac, WI, USA
First of all i chose this hotel for the hot tub after a long drive from az needed to relax the body in hot tub
Hot tub not working and the really great clerk tried to get some one to fix it not to no avail
Second point is you have changed the mattresses to the very thickones without the understanding some people that are short or have bad knees cannot climb that high toget into bed
We had this before at one of your expresses
We were able to secure a step stool but this is a accident waitng tohappen for older handicapped people in the middle of night touse the bathroom .
Your hotel is great we stayed there before after it just opened with no problems then
But astime passes upgrades were done with out thorough considerations to older people
Customer avatar
Posted by
on11 March 2025
Hi Lonegolfer,
Thank you for staying at the Holiday Inn Express & Suites Amarillo East as an IHG One Rewards member. We have valued your loyalty since 2016 and strive to consistently provide superior service and accommodations. I am sorry about your experience during your stay. I have shared your comments with the hotel management. I am confident steps will be taken to improve our guest satisfaction.
Thank you for your feedback. We hope to see you again and make your stay better than the last.
Sincerely,
Connie D
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Holiday Inn & Suites Siracha Laemchabang , conveniently located along Sukhumvit Road will offer guests easy access to key commercial and retail districts, hospitals, banks, international schools and the Kasetsart Si Racha Campus. Approximately 1.5 hours’ drive from Suvarnabhumi Airport and 2 hours’ drive from Don Mueang International Airport. Contemporary in design with an industrial feel, the hotel has 347 guest rooms including Superior King and Twin Rooms, One Bedroom and Two Bedroom Suites all featuring the Holiday Inn's signature ‘Soft & Firm’ pillows. Dining options include an all-day dining restaurant serving options from authentic Thai to international cuisine, lobby bar with a delicatessen concept and poolside bar and snack menu and of course families can make the most of the Holiday Inn signature ‘Kids Eat & Stay Free’ programme* . Guests will also be able to wind down after a busy day at work at the hotel’s 25m lap pool or through a work-out and sauna at the fitness club. We have five elegant event spaces including a pillar-less ballroom which can sit up-to 350 persons cocktail style and all our meeting room are with stylish decor, full audio-visual equipment and a professional on-site events team to ensure your event is an absolute success. Experience the genuine service delivered by our warm and friendly team. Be rewarded and recognized by the largest loyalty program in the world – IHG Rewards Club.
 
Overall
1 out of 5
1 out of 5
Service mind and common sense are not for everyone
By Rainy from MIA
จองจากแอปๆหนึ่งจำนวน 2 ห้อง เตียง King size รวมอาหารเช้าทั้งสองห้อง จ่ายเงินเรียบร้อยแล้ว พอไปถึงโรงแรม ที่จอดรถทั้งในตึกและหน้าโรงแรมเต็ม ต้องไปจอดหลังโรงแรมตรงเขตก่อสร้างที่เขียนว่า No parking. พี่ security ทุกคนบริการดีมาก พูดเพราะ ช่วยดูรถให้ตอนจอด พาเข้าลิฟต์ด้านหลัง พาเดินขึ้นมาอีกลิฟต์นึงเพื่อที่จะไปชั้น 1 โซน lobby ที่ต้องเช็คอิน
แต่พนักงานผู้หญิงที่ไม่มีป้ายชื่อติดหน้าลูกครึ่ง หนูควรยิ้มนะคะ พวกพี่ยืนรอหนูเช็คอินตั้งแต่ 11:20PM จนกระทั่งได้ key cards ตอนประมาณ 11:40PM ตลอดเวลา 20 นาที หนูไม่ยิ้มเลยแม้แต่ครั้งเดียว บางทีการแค่พูด “คะ” ไม่ได้หมายถึงว่ามี service mind นะคะ
ตามที่เขียน จอง 2 ห้องเตียง King size พร้อมอาหารเช้า จ่ายเงินแล้ว น้องผู้หญิงบอกว่า “เตียงเดี่ยวเต็ม ต้องได้เตียงคู่ การจองผ่านระบบ third party ไม่ได้การันตีว่าจะได้เตียงอะไร” แล้วมันจะมีระบบนี้เพื่ออะไรไม่ทราบคะ? เพราะเตียงคู่ ราคาถูกกว่าเตียงเดี่ยว (ในแอป) ซึ่งทางเราเข้าใจว่าจองผ่านโรงแรมราคาเดียวกัน แต่ไม่ควรจะพูดเพราะคุณก็เห็นว่าเราจองผ่านแอป จะเถียงหรือพูดทำไมให้มันไม่เกิดประโยชน์คะ
อีกเรื่องคือจองสองห้อง booking number เดียวกัน ในแอปก็เขียนว่า 2 rooms 1 night. โทรศัพท์ลูกค้า คุณน้องก็ได้ดู ถือไว้กับมือขนาดนั้น ทำไมถึง keep saying บอกว่าจองห้องเดียว แล้วบอกอีกห้องที่ใส่อีกชื่อ (เพราะแอปที่จอง requires 2 ชื่อถ้าจอง 2 ห้อง) มีการจองมา 3 ห้อง ซึ่งได้อธิบายไปแล้วว่าอีก 2 ห้องเป็นการจองผ่านอีกแอปที่ยังไม่ได้จ่ายเงินและทำการเคลมขอยกเลิก เพราะฉะนั้นจะมีแค่อีกห้องคือห้องที่คุณเคลมว่าเป็นห้องที่ 3 ภายใต้ชื่อคนเดียวกันและจ่ายเงินแล้ว If you see 3 rooms reserved under one name but two rooms are under one reservation and another room is under another reservation and paid, why was it so confusing for you to understand? คือมันไม่น่างงขนาดนั้นนะคะ
อาหารเช้าใช้ได้ มีให้เลือกหลากหลาย แต่ที่นั่งไม่พอคนมาทาน และควรทอด bacon ไว้เลยให้คนมาตักได้ ไม่ใช่จะทานเบคอนต้องสั่งให้ไปทอด มีต้องระบุด้วยว่าเอากี่ชิ้นเขียนใส่กระดาษรอคิว มัน make sense ถ้าทาน omelette or scrambled eggs ที่ต้องทำใหม่ แต่ไม่ make sense ถ้าจะเอาแค่ไข่ดาวที่ทอดไว้แล้วและต้องสั่งและรอ bacon ไปทอด คือกินไข่ดาวหมดแล้วเบคอนยังไม่มา
พนักงานที่โซนอาหารเช้าน่ารักทุกคน บริการดีทุกคน
พนักงานตอน check out ก็น่ารัก
ที่ไม่ประทับใจก็แค่น้องที่ reception ตอนเช็กอิน
เพิ่มเติมคือ แม่บ้านห้อง suites ชั้น 9 ควรตรวจดูความสะอาดก่อนส่งห้องต่อให้ลูกค้าคนใหม่นะคะ พวกลิ้นชักต่างๆควรตรวจนะคะ สิ่งแรกที่เปิดมาเจอในลิ้นชักหัวเตียงฝั่งซ้ายคือขยะ
Customer avatar
Posted by
on12 March 2025
~
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Vicksburg hotel. Our Vicksburg, Mississippi hotel is conveniently located in the heart of the city off I-20 and only minutes from Historic Downtown Vicksburg and the Vicksburg National Military Park. Our flexible meeting facilities can accommodate groups from 4 to 200. Enjoy our indoor/outdoor pool and the 24-hour fitness and business centers. All rooms feature a microwave and refrigerator along with a 32in HDTV. Our Holiday Inn Vicksburg hotel is perfect for families looking for lodging in Vicksburg, MS. Our hotel is convenient to numerous local attractions, including the Biedenharn Coca-Cola Museum and Vicksburg Battlefield Museum. Other nearby attractions include the Catfish Row Children’s Art Park, McRaven Tour Home, and shopping at the Vicksburg Factory Outlets. Business travelers in Vicksburg will be impressed by the comfort and amenities of our Holiday Inn Vicksburg hotel. Our property offers you easy access to local companies including Engineer Research and Development Center, Grand Gulf Nuclear Power Plant, International Paper, Cooper Industries, and the Port of Vicksburg. We look forward to having you as our guest.
 
Overall
1 out of 5
1 out of 5
The entire room was outdated felt dirty as we began to settle in we pulled the blanket- sheet to get into bed it was covered with hair
By Staleena from Mcalester Oklahoma
Do not recommend, the rooms are outdated felt dirty found multiple hairs in the so called clean bed. The pool is listed as indoor it is connected to outside was freezing and had debris in the water. We don’t want to stay here again.
Customer avatar
Posted by
on12 March 2025
Hello Staleena,

Thank you for staying at our Holiday Inn Vicksburg. We appreciate your loyalty as an IHG® One Rewards member and for making IHG Hotels & Resorts your travel partner.

Our goal is to let our guests experience a relaxing time with us, and I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management, and I've sent an email to be able to talk about this more. I hope you can read it at your most convenient time.

We hope you choose IHG Hotels & Resorts for your future travels.

Sincerely,

Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Overlooking the captivating vista of Namsan Tower, voco™ Seoul Myeongdong beckons as an easy gateway to the heart of Seoul. Offering guests a myriad of options at its doorstep, it’s moments away from the renowned Gyeongbukgong Palace, the bustling Namdaemun and Gwangjang Markets, and a host of luxury department stores. Those wanting to venture will find Hoehyeon subway station within a stone’s throw of the hotel. Within the hotel, be captivated by our modern design with delightful Korean touches, from the welcoming ambience of the lobby area to our 576 guestrooms - exuding its own distinct voco charm. Here, guests are encouraged to spend their “Me Time” unwinding and embracing solitude amidst plush bedding and indulgent amenities. We've adopted steps to reducing our environmental impact, from plastic reduction with our large-format bathroom amenities and other sustainability programs. Elevate from the city's hustle and bustle with our modern Korean retreat, whether it's a leisurely dip in the indoor pool or savouring signature cocktails in the lobby lounge. Embark on culinary “voco-life” moments as you indulge in modern Korean and international flavors, spotlighting seasonal produce delivered with the flair of our voco hosted service. For special occasions or business gatherings, flexible meeting rooms offer the perfect canvas to elevate your event with our warm, relaxed, yet attentive hospitality.
 
Overall
3 out of 5
3 out of 5
기분 좋지 않았던 투숙
By Logan from Seoul
여자친구 생일 기념 투숙이었는데 프런트 데스크와 클럽라운지와 다른 안내로 인하여 기분 좋지 않았던 투숙이었습니다. 호텔 체크인은 저녁 6시 30분쯤에 진행되었고 체크인동안 클럽라운지 이브닝칵테일이 1부와 2부로 나눠서 운영된다고 안내 받았고, 1부는 이미 끝날 시간이 다되서 저녁 7시 15분에 시작하는 2부로 예약했습니다. 체크인시 당일 클럽라운지 이용객이 많다고 좀 일찍 가지 않으면 많이 기다릴 수 있다고 안내 받아서 미리 7시쯤에 도착하여 5번째쯤에 줄을 서서 라운지 입장을 대기하였고 라운지 입장이 이루어졌으나 저희는 예약이 되지 않아서 대기해야 된다는 안내만 받고 뒷사람부터 입장이 계속 진행되었습니다. 체크인시 안내받았던 내용과 언제까지 기달려야 되냐고 물으니 이미 예약하신분 모두 입장 후 입장이 가능하다는 얘기를 들었습니다. 미리 체크인 순서대로 클럽라운지 이브닝 칵테일 시간 예약 가능하다고 사전 고지 했다면 체크인을 미리 진행했을텐데 아무 연락도 없었고 체크인시에도 그에 대한 안내도 없었습니다. 결국에는 객실에서 대기 후 다른 이용객 이용 후 자리가 나야지 입장이 가능하다는 황당한 답변을 들었습니다. 프런트 데스크와 클럽라운지가 전혀 소통이 되지 않은 느낌이었습니다. 보코서울명동 관련자분들께 다시는 이런일이 발생하지 않도록 다른 호텔 운영 방식을 벤치마킹 하시기를 제안드립니다. 미리 클럽라운지 이용 인원을 파악하여 2부제로도 수용안되면 3부제도 고려해 보시기 바랍니다. 당일 예약하시는분들도 있지만 대부분 미리 투숙 예약하셔서 클럽라운지 이용객 충분히 파악하실 수 있으실걸로 생각됩니다. 그리고 클럽라운지 이용 시간에 대해서는 모든 투숙객에게 동등하게 선택권을 부여할 수 있도록 사전에 클럽라운지 이용 시간에 대하여 구글폼이나 네이버폼 또는 네이버예약을 통해서 예약 가능하게끔 같은 시간에 사전 문자(예약링크포함)를 발송해 주시는건 어떠신지요? 이게 힘들어서 현재처럼 체크인 순으로 클럽라운지 이용시간을 선택할 수 있다면 적어도 문자로 클럽라운지 이용 시간은 체크인 순으로 예약이 진행된다는 안내 문자라도 한 통 보내주시기 바랍니다. 여자친구 생일 기념으로 방문해서 클럽라운지 이용으로 기분이 좋지 않았던 투숙이었고 왜 이 호텔 평점이 낮은지 알게됐던 투숙이었네요.
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on12 March 2025
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