Guests Love Twentynine Palms Newest and Nicest Hotel Welcome to the Holiday Inn Express Twentynine Palms/Joshua Tree hotel which is situated along Highway 62 and provides easy access to area attractions. The hotel is located three miles from the Oasis Visitor Center and seven miles from Joshua Tree National Park . The hotel's proximity to the US Marine Corps Air Ground Combat Center (MCAGCC) or 29 Palms Marine Base makes it an ideal choice for those on official or unofficial duty. Business travelers find themselves well accommodated as the hotel's guests. While in 29 Palms, CA, enjoy free high-speed, wired and wireless Internet access and a 24-hour Business Center. You can host meetings in the conference room, which can accommodate up to 45 guests. There is much to see and do in 29Palms . The hotel is seven miles from Joshua Tree National Park where you can hike, mountain bike, climb and more. Be sure to view the colorful murals that paint a picture of the region's history and gave the city its nickname "Oasis of Murals." Escape to sunny Twenty Nine Palms and gamble at the new Tortoise Rock Casino . While the hotel's guests are in 29 Palms, CA, they can take advantage of a sparkling heated, outdoor pool, on-site Fitness Center and free, hot Express Start Breakfast Bar each day. The friendly staff at this AAA Three Diamond, FEMA-approved property looks forward to welcoming you.
Walls are paper thin. Plumbing issue exists in bathroom. Front desk lied to customer and is disrespectful. Platinum member are not offered with welcome gift.
Posted byCorporate
on12 March 2025
Hi karsa2021,
Thank you for your stay at our Holiday Inn Express & Suites Twentynine Palms- Joshua Tree and for your feedback. We appreciate you doing business with IHG Hotels and Resorts, and your loyalty as our IHG® One Rewards Platinum Elite member since 2017.
We always strive to provide the best service to our guests. I'm sorry for the experience. I shared this with our hotel management team. I'm certain your feedback will be used as a reference for improvement.
We hope that you will allow us to serve you again in the future.
Sincerely,
Rosh D. Case Manager IHG Hotels and Resorts Service
Guests Love Twentynine Palms Newest and Nicest Hotel Welcome to the Holiday Inn Express Twentynine Palms/Joshua Tree hotel which is situated along Highway 62 and provides easy access to area attractions. The hotel is located three miles from the Oasis Visitor Center and seven miles from Joshua Tree National Park . The hotel's proximity to the US Marine Corps Air Ground Combat Center (MCAGCC) or 29 Palms Marine Base makes it an ideal choice for those on official or unofficial duty. Business travelers find themselves well accommodated as the hotel's guests. While in 29 Palms, CA, enjoy free high-speed, wired and wireless Internet access and a 24-hour Business Center. You can host meetings in the conference room, which can accommodate up to 45 guests. There is much to see and do in 29Palms . The hotel is seven miles from Joshua Tree National Park where you can hike, mountain bike, climb and more. Be sure to view the colorful murals that paint a picture of the region's history and gave the city its nickname "Oasis of Murals." Escape to sunny Twenty Nine Palms and gamble at the new Tortoise Rock Casino . While the hotel's guests are in 29 Palms, CA, they can take advantage of a sparkling heated, outdoor pool, on-site Fitness Center and free, hot Express Start Breakfast Bar each day. The friendly staff at this AAA Three Diamond, FEMA-approved property looks forward to welcoming you.
Walls are paper thin. Plumbing issue exists in bathroom. Front desk lied to customer and is disrespectful. Platinum member are not offered with welcome gift.
Posted byCorporate
on12 March 2025
Hi karsa2021,
Thank you for your stay at our Holiday Inn Express & Suites Twentynine Palms- Joshua Tree and for your feedback. We appreciate you doing business with IHG Hotels and Resorts, and your loyalty as our IHG® One Rewards Platinum Elite member since 2017.
We always strive to provide the best service to our guests. I'm sorry for the experience. I shared this with our hotel management team. I'm certain your feedback will be used as a reference for improvement. I sent a private message to discuss this further with you.
We hope that you will allow us to serve you again in the future.
Sincerely,
Rosh D. Case Manager IHG Hotels and Resorts Service
The Holiday Inn Express Bloomington West hotel is conveniently located off I-55 and I-74 and in close proximity to many area businesses such as Grossinger Motors, State Farm, Shirk Center, Asmark Institute-Agri Center and Rivian Automotive. Also located near our hotel is Heartland Community College, Illinois State & Illinois Wesleyan Universities.
We are just a few minutes from the Bloomington Normal-Central Illinois Regional Airport (BMI) and the Amtrak train station. Bloomington was recently voted one of the five best places in America to golf, as it offers renowned courses such as the Den at Fox Creek and Prairie Vista Golf Course, both within five minutes of our hotel. We are a short drive from Mackinaw Winery as well as Sunset Lake Vineyards and Winery. Families will enjoy our close proximity to various fun attractions for the including Children's Discovery Museum, Miller Park Zoo, Trampoline Parks, Escape Rooms, Virtual Reality Arena and Water Parks.
While with us, enjoy our indoor heated pool and whirlpool, our complimentary limited hot breakfast buffet, blazing fast free WiFi as well as our numerous local favorite restaurants!
Both beds had old mattresses, felt like wire and little padding. Always check beds when you arrive.
Posted byCorporate
on12 March 2025
Hi Traveler25,
Thank you for your stay at our Holiday Inn Express Bloomington West and your feedback. We appreciate you doing business with IHG Hotels and Resorts, and your loyalty as our IHG® One Rewards Silver Elite member since 2014.
We always strive to provide the best service to our guests. I'm sorry for the experience. I shared this with our hotel management team. I'm certain your feedback will be used as a reference for improvement. I sent a private message to discuss this further with you.
We hope that you will allow us to serve you again in the future.
Sincerely,
Rosh D. Case Manager IHG Hotels and Resorts Service
Located in Layton, Utah, our hotel’s motto is to “Impress Guests”, and we surely will! Whether you are here for business, leisure, or a little bit of both, we are designed to meet your every need. We are conveniently located just off I-15, and I-84 and Hwy 89 are accessible within minutes of the hotel. For our business travelers, we have meeting space that will accommodate over 40 people. Our Wi-Fi is complimentary throughout the hotel, and our business center is conveniently accessible 24 hours a day. Companies such as ATK, Boeing, Northrop Grumman, Autoliv, as well as Hill Air Force Base are located in the immediate vicinity of the hotel. For our leisure travelers, we are within an hour’s drive of world class skiing, either at Snowbasin Resort or Park City resorts. Lagoon Amusement Park is just a short drive away, as well as many hiking, biking, and outdoor activities. Swim laps in our indoor pool or enjoy the hot tub after a long day! Our fitness center is open 24 hours a day to accommodate your busy schedule. A complimentary full hot breakfast is served daily, and three times a week we serve complimentary drinks and hors devours for all guests to enjoy at our Manager’s Reception. We look forward to serving you!
I stayed at the property on February 20 and sometime between the time I checked in and the time I checked out, snow fell from the roof of the building striking my Mercedes sprinter van caving in the roof and putting two dents on my hood. It also the force of the snow hitting the windshield broke the housing on the inside of the interior behind the review mirror.. it took 11 days for management at this location to get back to me to tell me they weren’t responsible for anything. It just seems to me they could’ve done that in one day.. I reported this to IHG opened the case and to be honest with you. I don’t think the customer service in the Philippines is doing a good job either they tell you to work with the location and the location can just Stonewall you and say they aren’t gonna pay for anything. My only recourse is to write this bad review and I hope that’ll be a couple of people that don’t book rooms here and beware of the hazard in the parking lot which nobody informed you at the time of check-in. They were still having people park in the same parking spot even though I had reported this incident two days later when I came back to location to talk to somebody, but of course there’s never a manager on duty.
Posted byCorporate
on12 March 2025
Hello grymatr,
It's always a delight for us to host your stays. We appreciate you choosing the Holiday Inn Express Layton-Interstate-15 as your travel partner. Thank you for being one of our IHG® One Rewards Gold Elite members and sharing your experience.
We strive to offer a relaxing stay. I am sorry to learn about what happened. I've shared your comments with our management team as a reference to improve the quality of our guests' experience.
We look forward to hosting your next visit. We promise to make the value of your experience worth it for all the right reasons.
Yours in Hospitality,
Ronald R. Case Manager IHG Hotels and Resorts Service
Discover the modern architecture and stylish interior of Crowne Plaza® Phoenix Airport – PHX near Sky Harbor International Airport, with free 24-hour shuttle. Along the METRO Light Rail, we offer easy access to downtown Phoenix, Cityscape, and Tempe Mill Avenue Entertainment District. Near companies like Honeywell, State Farm, and Arizona State University, plus 24-hour Business Center and free Wi-Fi make us ideal for corporate travelers. With 15,000 square feet of event space, we cater to groups of any size. Enjoy our full-service Southwestern restaurant and lounge. Recharge in our fitness center, refresh in our outdoor heated pool and relax in our whirlpool. We are your gateway to a perfect Phoenix stay.
I am very upset to fly out to Arizona Phoenix for the first time for my graduation and to come book two nights at this hotel and get talked to like trash . I came in happy excited to check in after 12 midnight . Angie was taking care my stay and payment . I asked her do I have the same room that I booked , she told me no it’s not available. My question to her was since it wasn’t available how come she didn’t state that to me so I can know my options. I payed for a specific room for a reason which was extra & if they gave me what they had do I get reimburse and get charged for just the room they have available . Im not sure if she understood my question but she got upset and was like well this what we have you need to speak to management which I told her that’s not a problem. She was like you don’t have to stay here you can get out : my sister was with me as my witness and was like I can’t believe your talking to us like that : she walked off the front desk went to the back and said I’m not dealing with her and asked Karl Parker to deal with me . I explained to him everything that happen and he was like yeah you can get out he was so rude as well and I told him I will be recording this bad customer service which I did and I explained to him that I will be reaching out to a manager about this and I don’t like how I’m being treated. He told me again I can get out and go somewhere else. I was devastated because it’s like 2am I’m tired just came off a flight and this how you talk to me. I would never in my life book here again nor recommend this hotel To anyone
Posted byCorporate
on12 March 2025
Hi Vonneyy,
We appreciate you for choosing to stay at the Crowne Plaza Hotels & Resorts Phoenix Airport - Phoenix Sky Harbor International Airport and for the feedback.
We strive to offer a rewarding experience. I am sorry to learn what happened. Please contact our hotel directly by calling 602 273 7778 or emailing infophx@crowneplazaphxairport.com to address your concern properly. I've shared your feedback with our management team as a reference for improvements. You may also contact booking.com for assistance.
We look forward to offering a seamless experience on your next visit.
Yours in hospitality,
Jeraldine R. Case Manager IHG Hotels & Resorts Service
Welcome to Holiday Inn & Suites Phoenix-Mesa/Chandler, your ideal home base for exploring the Phoenix area. Located off Highway 60 near Loop 101, our hotel offers easy access to Chandler, Gilbert, Tempe, Scottsdale, and Phoenix. Catch a game at Sloan Park or Hohokam Stadium or enjoy family fun at Golfland Sunsplash. Business travelers will find Boeing and Intel within easy reach. Explore local shopping at Chandler Fashion Mall or attend events at Mesa Convention Center. After a day of activities, relax in our outdoor heated pool—the largest in Mesa—or unwind at Cactus Kitchen + Bar. Enjoy amenities like a fitness center, free Wi-Fi, and spacious rooms. Holiday Inn & Suites Phoenix-Mesa is 20 minutes away from Phoenix Sky Harbor International Airport and Phoenix-Mesa Gateway Airport, making it easy to travel in and out of both Phoenix and Mesa. Be sure to bring Fido on your trip. The Holiday Inn & Suites Phoenix-Mesa/Chandler, welcomes dogs at the hotel. We promise a memorable stay with exceptional service.
Breakfast buffet not worth paying for. Bathroom sliding door no privacy
ByBBMomfromCalifornia
Buffet breakfast was awful. Definitely not worth $15.99 + tax + 18% tip that was automatically added. Not sure why I would "tip" for a buffet, let alone 18%! Bathroom sliding door was not enough for privacy. If anyone used the toilet in the middle of the night, the whole room could hear. Light to the bathroom door goes through the opaque glass and wakes up everyone in the room. Poor location for toilet paper. Poor location of the shower head/shower door.
Posted byCorporate
on12 March 2025
Hello BBMom,
Thanks for choosing Holiday Inn Phoenix-Mesa/Chandler or your combined business and leisure lodging needs and for sharing feedback. We appreciate and thank you for your loyalty as one of our IHG One Rewards members. We offer a simple and engaging place to rest. However, I am sorry for what happened during your stay. The team learned about your review. The team will make the needed improvements to deliver complete guest satisfaction.
In line with this, do know that I sent an e-mail to further reach out to you. I hope you find your way back to us should your travels bring you again to the area for a chance to make your stay better than the last.
Best,
Ronald R. Case Manager IHG Hotels and Resorts Service
Experience the ultimate stay at Holiday Inn Panama City, your top choice for both business and leisure trips to the Emerald Coast! Conveniently located near top local attractions such as St. Andrews State Park, Panama City Beach, and the Panama City Marina, our hotel offers easy access to the best of the area.
After a day of work or play, unwind with a refreshing swim in our indoor pool or a relaxing soak in our hot tub. Indulge your taste buds at our full-service restaurant, Bellini Cafe, grab a drink at the Bellini Cocktail Lounge, or opt for room service for a cozy night in. Holiday Inn Panama City promises a memorable and comfortable stay for all our guests!
When I arrived at this location, I was very happy, the facility was very clean and welcoming, and the staff at the front desk were very friendly and even allowed me to check in a bit early! I made my way up to my room and got settled in and noticed that the chair by the window was leaning backwards due to both legs being broken. This was not that big of a deal, but I made a note to call the manager once I got settled in. I then noticed that the room had an adjoining room door and I tried the deadbolt. It would not locked due to the fact that the deadbolt would not align in the door jam lock slot due to being installed incorrectly. I called the front desk and someone came up to check it out and I was told that the maintenance technician had called off due to an illness. The front desk staff attempted to pull the door open, the deadbolt locking mechanism hit a tiny bit of the door jam. I was told that “I should be fine”. It is 2025 and bad things are happening constantly! I put the mini fridge in front of the door. I did not get much sleep at all :( I am pretty disappointed that my room wasn’t changed. I did not feel safe and this is unacceptable when you stay at a reputable hotel. :(
Posted byCorporate
on12 March 2025
Hi Gulfcoastgirl,
Thank you for sharing your thoughts about your stay, and I appreciate you for recently joining the IHG One Rewards program.
We strive to create value for our customers, and I'm sorry to learn about your experience. I've alerted our local hotel management team so they can take the necessary action for us to improve our services. In line with this, I've also sent you a separate email.
We hope you continue to choose IHG Hotels and Resorts in your future travel plans!
Sincerely,
Rosh D. Case Manager IHG Hotels and Resorts Service
Welcome to the Holiday Inn & Suites Savannah Airport-Pooler!
Allow the Holiday Inn & Suites Savannah Airport-Pooler to be one of the first to welcome you to the beautiful Savannah area! Just minutes from the Savannah/Hilton Head International Airport and 15 minutes from Historic Savannah, our conveniently located hotel is the perfect place to stay for business or leisure. Our location provides easy access to I-95 and I-16 which connects you to Savannah and nearby businesses including JCB, Kerry, Crossroads Business Park, Gulfstream, Flight Safety, National Museum of the Mighty Eighth Air Force, Mitsubishi, 165th Airlift Wing, and Hyundai Meta Plant. Explore neighboring golf courses, restaurants, and premier outlet mall close to the hotel in our complimentary shuttle service, or ask our team about the attractions in historic downtown Savannah.
We have your comfort in mind when it comes to amenities. With our spacious fitness center there is no reason to miss a workout or enjoy a swim in our outdoor pool where you can enjoy sunbathing on our spacious pool deck. In the evening come relax and unwind by the fire pit in our outdoor terrace, then venture over to Toast to Toast where you can enjoy all of the local favorites for breakfast and dinner. You can also stop by our market for tasty treats or order room service if dining in your room is more convenient. Book your stay with us today to enjoy our great rooms, rates, and amenities!
So, it started as a pleasant trip. The manager seemed very friendly. However, at the end of the trip, I realize that I was charged for food and beverage that I did not consume. I have no problem paying for these things if I did indeed consume them however, it took three calls, perhaps five back-and-forth with the promise of a resolution which did not occur. To this day, I have not been refunded the money that I was owed. I will not stay at this location again.
Posted byCorporate
on12 March 2025
Hello sObes,
Thanks for choosing Holiday Inn & Suites Savannah Airport - Pooler for your leisure lodging needs and for sharing feedback. We appreciate and thank you for your loyalty as one of our IHG One Rewards Platinum Elite and Ambassador member. We offer a simple and engaging place to rest. However, I am sorry for what happened during your stay. The team learned about your review. The team will make the needed improvements to deliver complete guest satisfaction.
In line with this, do know that I sent an e-mail to further reach out to you. I hope you find your way back to us should your travels bring you again to the area for a chance to make your stay better than the last.
Best,
Ronald R. Case Manager IHG Hotels and Resorts Service
WELCOME TO THE HOLIDAY INN & SUITES PHOENIX AIRPORT Conveniently located at 48th Street and University Drive, the Holiday Inn® Hotel & Suites Phoenix Airport is close to everything. The hotel's complimentary transportation service to Sky Harbor International Airport makes travel simpler. Phoenix, AZ is home to the Heard Museum, Desert Botanical Garden and, Sun Devil Stadium, all within a few miles of the Phoenix airport. For business travelers, the complimentary high-speed, wired & wireless Internet access helps you to stay in touch with the office and be prepared for meetings. Here in Phoenix, AZ, our fresh, contemporary design and spacious rooms offer exciting alternatives for meeting and event space. We have more than 3,000 square feet of flexible renovated function space for the perfect conferences, reunions and wedding receptions. The Soleil Bistro is a great place to meet for dinner or drinks. An outdoor pool and a 24-hour Fitness Center help you unwind and relax during your stay. Plan your Phoenix getaway today!
This was the worst hotel experience I have ever had. The TV was broken and the cord was placed on top of the dresser. It was covered in dust and dirt. Both trash cans were full of trash. A nasty stain was on the box spring of one of the beds. The shower head was broken, most of the water was shooting up and the wall was damaged. This resulted in there being little water pressure. The beds were very uncomfortable.
Staff was wonderful. The breakfast (paid) was good.
Posted byCorporate
on12 March 2025
Hi kels4899,
It's always a delight for us to host your stays. We appreciate you choosing the Holiday Inn Phoenix Airport as your travel partner. Thank you for being one of our IHG One Rewards members and sharing your experience.
We strive to offer a relaxing stay. I am sorry to learn what happened. I've shared your comments with our management team as a reference to improve the quality of our guests' experience. I also sent you a private message to continue the conversation about this.
We look forward to hosting your next visit. We promise to make the value of your experience worth it for all the right reasons.
Yours in Hospitality,
Jeraldine R. Case Manager IHG Hotels & Resorts Service
Crowne Plaza® Dallas Downtown is ideally situated in the heart of downtown Dallas, providing travelers a home base with a short walk to the Dallas Convention Center and just six miles from Love Field Airport. Modern Contemporary decor, elegant furnishings and signature Crowne Plaza® amenities provide a haven for business and leisure guests alike. From our modern hotel, corporate and professional travelers enjoy easy access to the West End, Bank of America Plaza, Uptown McKinney Avenue, Renaissance Tower and Earl Cabell Federal Building. We offer over 30,000 sq. ft. of meeting space for up to 600 plus people, and perks such as a Crowne Meetings Director, a two-hour RFP response and a Daily Meeting Debrief, our facility is certainly "The Place to Meet" among hotels in downtown Dallas, Texas and a great place to host a wedding, banquet or reception. Leisure guests also appreciate our hotel's convenient downtown locale. Dallas, Texas attractions, such as the West End district, American Airlines Center and the House of Blues, are less than a mile away, so you can easily walk to some of the major Dallas destinations. The Crowne Plaza® Dallas - Downtown Hotel meets the needs of our guests with quality amenities, including 24-hour fitness and business centers, an outdoor rooftop pool and our THRIVE Restaurant. Take advantage of the sleep well with Crowne Plaza Sleep Advantage® amenities.
This hotel is old and needs updated. We spent a lot of money thinking we would have nice accommodations and the bathroom was not only old the door was too close to the toilet and kept getting stuck. There was also hair in the bathroom so it was not cleaned properly. The sink water would blast out or if on low would go onto the counter. The coffee station was dusty. And the air was not working properly. The windows were so dirty you could barely see or of them.
Posted byCorporate
on12 March 2025
Hello KelMcKee,
It's always a delight for us to host your stays. We appreciate you choosing the Crowne Plaza Dallas Downtown as your travel partner. Thank you for being one of our valued guests and sharing your experience.
We strive to offer a relaxing stay. I am sorry to learn about what happened. I've shared your comments with our management team as a reference to improve the quality of our guests' experience.
We look forward to hosting your next visit. We promise to make the value of your experience worth it for all the right reasons.
Yours in Hospitality,
Ronald R. Case Manager IHG Hotels and Resorts Service