A smart stopover hotel at Aberdeen International Airport where breakfast is always included Holiday Inn Express® Aberdeen Airport hotel is a few minutes’ walk from the terminal. Our Park, Stay & Go package lets you catch flights and leave your car in the secure on-site car park until you get back. Major events at Aberdeen Exhibition and Conference Centre are a 15-minute taxi ride away. Hop on a bus at the airport to reach Aberdeen city centre in half an hour. If you’re in town on business, brief your team in our 12-person meeting room . Major companies cluster in the ABZ and D2 business parks nearby, and in the Bridge of Don district, a short drive away. If you've got time to relax, try a leisurely 18 holes at the seafront Royal Aberdeen Golf Club . Kids can run on the beach, shoot down the slides at the Beach Leisure Centre or spot dolphins around the harbour. The 10-screen cinema at the Union Square shopping centre is also within easy reach. At this hotel you can enjoy: - Free WiFi - Blackout curtains - Bedside USB ports Fuel up for a big day with sausages, bacon, baked beans and eggs as part of the inclusive Express Start™ Breakfast . Linger over coffee or a meal in the Great Room restaurant , open all day. In the evening, unwind in the bar or retreat to an air-conditioned guest room with a Smart TV and a refreshing power shower.
The hotel itself was fine. However, when leaving the hotel car park (which I had paid for), I stopped momentarily to wipe condensation from my windscreen. I subsequently received a parking charge notice of £100. Despite repeated communication with the hotel, they have been unable or unwilling to have this charge cancelled.
Posted byCorporate
on13 March 2025
Hi Valued Guest,
Thank you for your stay at our Holiday Inn Express Aberdeen Airport and your feedback. We appreciate you doing business with IHG Hotels and Resorts, and your loyalty as our IHG® One Rewards Platinum Elite member since 2009.
We always strive to provide the best service to our guests. I'm sorry for the experience. I shared this with our hotel management team. I'm certain your feedback will be used as a reference for improvement. I sent a private message to discuss this further with you.
We hope that you will allow us to serve you again in the future.
Sincerely,
Rosh D. Case Manager IHG Hotels and Resorts Service
Staybridge Suites Dubai Financial Centre is located on Sheikh Zayed Road opposite Dubai International Financial Centre (DIFC), Dubai World Trade Centre and Dubai Exhibition Centre. In close proximity to The Dubai Mall and the world’s tallest building, Burj Khalifa.
The countless leisure, dining, shopping, and entertainment attractions of Downtown, City Walk, La Mer, and Jumeirah Beach are a short drive away or can be easily reached via the Dubai Financial Centre metro station located right outside our doorstep.
The 48-story tower sets an eye-catching feature to Dubai’s iconic skyline. Guests have an option between one, two, or three-bedroom suites and studios that blend contemporary design with spacious layouts. Many of our suites enjoy spectacular views of the city or the sea. Every unit features its own fully-equipped kitchen and interconnecting suites offer greater flexibility for families or small groups travelling together.
Didn’t like the hotel and the staff wasn’t helpful and they didn’t tell me what is the IHG special discount or offer
Posted byCorporate
on13 March 2025
Hi H82lose,
Thank you for your stay at our Staybridge Suites Dubai Financial Centre and your feedback. We appreciate you doing business with IHG Hotels and Resorts and your loyalty as our IHG® One Rewards Silver Elite member since 2023.
We always strive to provide the best service to our guests. I'm sorry for the experience. I shared this with our hotel management team. I'm certain your feedback will be used as a reference for improvement. I sent a private message to discuss this further with you.
We hope that you will allow us to serve you again in the future.
Sincerely,
Rosh D. Case Manager IHG Hotels and Resorts Service
Enjoy Buda, Texas Hotel's Location Near Austin
Savor the tranquility and pace of our small Texas town at the Holiday Inn Express® & Suites Buda hotel. Located just off I-35 and 15 minutes from downtown Austin, these accommodations not only provide a relaxing atmosphere, but give our guests quick access to big city attractions and businesses.
From strolling the streets of Old Town Buda to spending the afternoon enjoying the outdoors at Lake Travis, a number of attractions are available for our guests in Buda, Texas. This hotel's just minutes from Austin, where guests can cheer for the Longhorns, spend an evening at the Hyde Park Theatre or explore the legendary 6th Street restaurant, bar and live music scene.
With convenient access to businesses that include Jardine Foods, Namasco Steel, Night Hawk Frozen Foods, AHI Supply and Proto Fab, our Buda hotel is a terrific place to stay on a business trip. Our spacious meeting room, with accommodations for 52 guests, is a versatile facility. Meanwhile, our well-equipped business center features high-speed Internet access, copy and print services and provides a practical place to catch up on work.
We go beyond other Buda, Texas hotels to offer an array of extra amenities such as a relaxing, outdoor pool and a 24-hour fitness center. Start your busy day off right by filling up on our Express Start breakfast bar's tasty hot items, fruit, pastries and our signature cinnamon rolls.
Our troubles began even before arriving, when we needed to revise our reservation due to a family medical crisis. Management failed to respond to multiple attempts to engage. When we finally could speak to a manager two days later, they refused to accommodate our request because we had “waited until the last minute.”
Our arrival and check in were the only positive experience during our stay. The female desk clerk on duty was fantastic…we’re only sorry she has to work there.
Issue 1 - Intermittent (and known to management/staff) frequent elevator breakdowns. The property has only one elevator, and it was broken for us on 3 of 4 days of our stay. Background: Married couple in our 60s, both ambulatory, but handicapped with multiple Musculoskeletal disabilities. We can walk, although with some difficulty and considerable pain. Being either stuck in our 3rd floor room or risking our necks trying to safely navigate three flights of stairs were outrageous options!
Issue 2 - Despite photos of the property showing desks in each room, the desk in our had obviously been removed. As an online instructor who planned to work intermittently throughout our stay, this was a significant issue.
Issue 3 - The room is generally not well maintained, but the missing mirror over the bathroom sink is one significant example. In its place was an open plug box with exposed wires…located just above the bathroom sink.
Issue 4 - Orange ice (mold?) in the freezer of the mini fridge.
Need I say more? Having already had an unpleasant interaction with management, and having no desire to go “Karen mode” on innocent desk staff, we endeavored to make the best of everything, and take it up with IHG directly when we got home.
Posted byCorporate
on13 March 2025
Hi Tbear2012,
Thank you for sharing your thoughts and staying at the Holiday Inn Express & Suites Austin South-Buda. We also appreciate your recent joining of the IHG One Rewards program.
We’re determined to provide a space where guests can have a pleasant lodging experience, and I am sorry for the situation. I have alerted the hotel management about what happened and have also sent you a private message to discuss this further.
We hope you continue to choose IHG Hotels and Resorts in your future travel plans!
Sincerely,
Rosh D. Case Manager IHG Hotels and Resorts Service
We warmly welcome you to Holiday Inn Guadalajara Patria-Universidad
We are located in Zapopan next to Universidad Autonoma de Guadalajara, near the Andares Shopping Center. The hotel is surrounded by companies such as Hospital Puerta de Hierro, Tec de Monterrey, Arrow, Cisco System, Palacio de Hierro and corporate buildings such as Corporativo BBVA, Astrazeneca, Citi Banamex, Torre GNP. We have the IHG One Rewards loyalty program and the IHG Clean Promise cleaning protocols.
Relax in our Restaurant and on the pool terrace where you can enjoy your meals We are a few minutes from the main shopping plazas Plaza Galerias, Andares Shopping Center, Land Mark and Gran Plaza. We invite you to our La Prieta restaurant which also offers Room Service
The hotel is perfect for any type of trip since in our spacious meeting rooms you can organize your most important social events such as weddings, XV years, birthdays, farewells and snacks. Just a few minutes away are the 3 de Marzo Stadium, Akron Stadium and auditoriums such as Telmex Auditorium.
Our staff is committed to providing you with the best service and attention so that your visit to Guadalajara, Jalisco is extraordinary.
Estuvimos una delegación de León (familias) que fuimos competir en juegos de nuestros hijos, el resultado fue, al menos 8 niños y 3 adultos intoxicados por la comida debido a una bacteria de cocina sucia... Solo un qué pena y usted disculpe, es lamentable... Ojalá @salubridadjalisco tomara cartas en el asunto.
Posted byCorporate
on13 March 2025
Buen día Ramon,
Gracias por compartir estos comentarios sobre su estadía. Apreciamos que haya elegido nuestro Holiday Inn Guadalajara Patria-Universidad para sus necesidades de viaje y siga prefiriendo a IHG Hotels and Resorts.
Nuestro objetivo siempre ha sido brindarles a nuestros huéspedes el mejor servicio de hospitalidad y comprendemos que en esta ocasión su estancia fue distinta.
Sus comentarios han sido compartidos con la gerencia del hotel para tener una retroalimentación adecuada; le agradecemos que nos lo haya informado y así evitar una situación similar en próximas estancias.
De igual forma, le hemos enviado un correo electrónico en caso de requerir añadir cualquier detalle o asistencia adicional.
Esperamos seguir siendo su opción predilecta en futuros viajes y darle el valor adecuado a su experiencia.
Atentamente,
Lilibeth M. Case Manager IHG Hotels and Resorts Service
Enjoy the convenient location of our Holiday Inn Express and Suites hotel. Downtown Farmington Hills, MI is just minutes away. Explore the city and discover fabulous shopping, dining, entertainment and arts. Getting here is fast and convenient, too! The hotel is centrally located between Detroit, Ann Arbor, Flint and Lansing, and is just off I 696 and Northwestern Highway. Detroit Metropolitan Airport is only 30 minutes away and the suburbs of West Bloomfield, Southfield, Novi and Royal Oak are only a short drive. Whether traveling for business or leisure, you will appreciate all of the amenities our hotel has to offer. Relax in one of our 105 guest rooms. Keep in touch with complimentary Wi-Fi throughout the hotel, or use our 24-hour Business Center. Take a swim in the indoor pool or unwind with a workout in our 24-hour Fitness Center. Guests can also enjoy a complimentary, hot breakfast each morning. For your convenience all guest rooms include a microwave, refrigerator and Keurig coffee maker. While you are here, visit the Holocaust Memorial Center which is just a mile from our hotel in Farmington Hills, MI. Other great attractions include the Detroit Zoo, Cranbrook Art Institute, Farmington Historical Museum, The Henry Ford Museum, Greektown, MGM Grand and Motor City Casinos, and so much more. Feel like shopping? Novi’s Twelve Oaks Mall and Troy’s Summerset Collection are just a short drive away.
When we arrived the lobby was clean and the guy at the front desk was personable but not overly friendly. Got to the room and I always check for bed bugs which thankfully there was none of those. After that things went down hill. When I was checking for the bugs I noticed a spot about the size of a quarter on one of the pillows and it was dried blood. Looked at the comforter and there was dried food stuck to the comforter on one bed and the other had black marks all over it. Went to front desk and they switch our room. Went to dinner and then to the new room when we got back. Again checked for bugs and everything looked good at first no bugs. So we are sitting in the room getting ready to watch TV and the toilet started running and my daughter pulls the comforter all the way off her bed and that is when we notice what looks like hand prints of food on the comforter. So I pull mine all the way off and there is food stuck to my comforter also. They just flipped the comforters over to the clean side and left them. Called the front desk and the maintenance man came to our room with new comforters and fixed the toilet. So about 1/2 hour after he fixed the toilet we used it and it started running again. Called the front desk and the lady who answered wasn't friendly at all and said that the maintenance guy did not answer her call but she would get ahold of him and have him come back and fix it. Well at 10:30 pm we figured he wasn't coming back. Even with the bathroom door closed the toilet was very loud. When we checked out the next morning at 6:45 am as we were in town for a volleyball tournament, the lady at the front desk was not the least bit friendly, matter of fact she was very short with me when I told her everything that had happened since we arrived. She offered me $25 off the room or 5000 points which to me wasn't nearly enough after finding blood on a pillow and food stuck to the comforters. I did take pictures which I am going to attached. Needless to say I have not received the points or any kind of refund.
Posted byCorporate
on13 March 2025
Hi kapc,
Thank you for staying at the Holiday Inn Express Farmington Hills Detroit during the volleyball tournament. We appreciate you for being one of our IHG One Rewards members and for the feedback.
We strive to offer a rewarding experience. I am sorry to learn what happened. I shared your concern with our management team for review. I also sent you a private message to continue the conversation about this.
I hope to host your next visit, as we promise to make the value of your experience worth it for all the right reasons.
Yours in Hospitality,
Jeraldine R. Case Manager IHG Hotels & Resorts Service
Holiday Inn Hotel with Suites in Medellin , Located in the Poblado district of Medellin, the Holiday Inn Express® & Suites Medellin Hotel, offers visitors high quality services and a convenient location near the local’s attractions and businesses,this centric Medellin hotel is four miles from Plaza Mayor, the most important conference and convention center from the area, and near major banks and international businesses.
Less than five miles away, you can find popular attractions such as Pueblito Paisa, which offers a taste of Colombian culture, and El Parque de Los Pies Descalzos. La Strada Mall is adjacent to the hotel, and offers fine dining, entertainment and shopping. Have the best night’s sleep in comfortable rooms, and wake up to the complimentary Express Start Breakfast Bar, which serves a variety of hot and cold items daily.
Take advantage of the on-site Fitness Center and stay productive using the Business Center with faxing, printing and copying capabilities. Guests find it easy to stay in touch with clients using complimentary high-speed wireless Internet access. We also make available different meeting rooms for business and social engagements..
Regards
Natalia Toro
General Manager
El personal no tiene amabilidad, es un pésimo servicio desde la reserva, la llegada en la recepción es terrible y pésimo servicio, el desayuno, lo peor de cualquier hotel, obligan al huésped a comer lo huevos horribles que hacen allí, nunca hacen huevos al gusto y todos los días es la misma comida, lo único bueno que tiene este hotel es la ubicación, la experiencia es lo peor.
Posted byCorporate
on13 March 2025
Buen día Gart,
Es un placer para nosotros recibir a uno de nuestros valiosos miembros de IHG One Rewards nivel Diamond Elite. Apreciamos que mantenga las propiedades de IHG Hotels & Resorts como su opción preferida para sus necesidades de viaje, lo que nos demuestra su confianza y lealtad hacia nuestras marcas. Nuestro objetivo siempre ha sido brindarles a nuestros huéspedes el mejor servicio de hospitalidad y comprendemos que su estancia en nuestro Holiday Inn Express Medellin ha sido distinta.
Sus comentarios han sido compartidos con la gerencia del hotel para tener una retroalimentación adecuada; le agradecemos que nos lo haya informado y así evitar una situación similar en próximas estancias.
De igual forma, le hemos enviado un correo electrónico en caso de requerir añadir cualquier detalle o asistencia adicional.
Esperamos seguir siendo su opción predilecta en futuros viajes y darle el valor adecuado a su experiencia.
Atentamente,
Lilibeth M. Case Manager IHG Hotels and Resorts Service
Be within walking distance of the beach and the WTC Veracruz
Stay in the midst of both the commercial and business areas at the Holiday Inn Express® Veracruz Boca del Río Hotel and be conveniently located to complete your scheduled plans and enjoy the beach.
Within walking distance, you will find the World Trade Center Veracruz , a state-of-the-art multipurpose complex, Plaza Las Américas Mall beside it and Plaza Sol and the new Plaza Andamar , across the street from the hotel. Additionally, our location also grants you easy access to Veracruz International Airport (VER) and to San Juan de Ulúa , a fortress built during the 16th century.
Back at the hotel, unwind in our comfortable facilities. Go for a workout at our Fitness Center; when needed, work from our Business Center with complimentary Internet access; and have a great start everyday with our delicious free-of-charge breakfast buffet.
During your leisure time, you can take a relaxing stroll through the boardwalk while enjoying the view of the sea.
He usado la marca por muchos años en general reconozco la amabilidad y profesionalismo del personal, pero en esta ocasión considero que necesitan mejorar mucho en Holiday inn express Boca del Rio el personal muy distraído, no saluda, poco amable etc
Posted byCorporate
on13 March 2025
Buen día Luis34,
Es un placer para nosotros recibir a uno de nuestros valiosos miembros de IHG One Rewards nivel Platinum Elite. Apreciamos que mantenga las propiedades de IHG Hotels & Resorts como su opción preferida para sus necesidades de viaje, lo que nos demuestra su confianza y lealtad hacia nuestras marcas. Nuestro objetivo siempre ha sido brindarles a nuestros huéspedes el mejor servicio de hospitalidad y comprendemos que su estancia en nuestro Holiday Inn Express Veracruz Boca del Rio ha sido distinta.
Sus comentarios han sido compartidos con la gerencia del hotel para tener una retroalimentación adecuada; le agradecemos que nos lo haya informado y así evitar una situación similar en próximas estancias.
Esperamos seguir siendo su opción predilecta en futuros viajes y darle el valor adecuado a su experiencia.
Atentamente,
Lilibeth M. Case Manager IHG Hotels and Resorts Service
As a Universal Partner Hotel, our Holiday Inn & Suites Across from Universal Orlando is your gateway to fun! Steps from Universal Orlando Universal Islands of Adventure, Universal Volcano Bay, Universal Studios Florida, and Universal CityWalk, we are just 15 minutes from SeaWorld® Orlando, Discovery Cove®, and Walt Disney World Resort®. Three minutes from the Orange County Convention Center makes us ideal for work and play. Shop the mall at Millennia and I-Drive. Unwind in our spacious suites, enjoy our pool with a splash zone, arcade, and Fitness Center. Kids under age 11 eat free (maximum two kids per adult ordering from the main menu) at the onsite TGI Fridays, and your pet will enjoy our Bark Ave dog park. Stay with us and make your Orlando adventure unforgettable!
Arrived without a reservation during the weekday period. Identified ourselves as club members and asked for a competitive room rate that we noted on the internet. We were told that those rates were not available at the time of check-in. So, we excused ourselves and check-in on the internet. Really, this is customer service for a club member!
Posted byCorporate
on13 March 2025
Hi Million Mile traveler,
Thank you for staying at the Holiday Inn Across From Universal Orlando. We appreciate you for being one of our IHG One Rewards members and for the feedback.
We strive to offer a rewarding experience. I am sorry to learn what happened. I shared your concern with our management team for review. I also sent you a private message to continue the conversation about this.
I hope to host your next visit, as we promise to make the value of your experience worth it for all the right reasons.
Yours in Hospitality,
Jeraldine R. Case Manager IHG Hotels & Resorts Service
The Holiday Inn Express Chicago Northwest-Vernon Hills is located in Lake County, close to neighboring towns such as Mundelein, Libertyville, Lake Forest, Lincolnshire and Mettawa. Our hotel is ideal for business travelers associated with local companies in town or the leisure traveler who just wants to relax and get away. We are located near many local attractions such as The Cuneo Mansion and Gardens, Six Flags Great America, Great Lakes Naval Base, Chicago Botanic Gardens, Gurnee Mills Mall and many others. Our hotel is perfectly suited to host teams for local sporting events, family reunions, or accommodating wedding guests with our location minutes from several banquet facilities. Located within walking distance to the Westfield Hawthorn Shopping Mall and many local restaurants, our Holiday Inn Express is in a perfect location for your stay. During your stay at our Vernon Hills hotel, enjoy our indoor pool and fitness center. Located across the street is Century Park containing Big Bear Lake – great for leisurely walks or runs. Our Chicago area hotel also offers complimentary high-speed Wi-Fi and our complimentary hot breakfast bar. Join us for your next visit!
Our room and the hotel were great however make sure you have extra money in your account. For a room which costs $104, over $300 was taken from our account. I understand part of that was a hold and will be returned but the money is still gone for a week till you get it gets put back in your account. So like I said make sure you have enough money when you stay here.
Posted byCorporate
on13 March 2025
Hello Champ#88,
It's always a delight for us to host your stays. We appreciate you choosing the Holiday Inn Express Chicago Northwest-Vernon Hills as your travel partner. Thank you for being one of our IHG® One Rewards members and sharing your experience.
We strive to offer a relaxing stay. I am sorry to learn about what happened. I've shared your comments with our management team as a reference to improve the quality of our guests' experience.
We look forward to hosting your next visit. We promise to make the value of your experience worth it for all the right reasons.
Yours in Hospitality,
Ronald R. Case Manager IHG Hotels and Resorts Service
Step into a relaxing and restful space at our Atwell Suites Kansas City Airport hotel, where every feature is thoughtfully designed for working, socializing, or unwinding. Our hotel in Kansas City, MO, is just a five-minute drive from the airport, and we’ll provide transportation for free—no matter what time of day or night. Whether you’re here for work, play, or everything in between, we offer easy access to local attractions. The KCI Expo Center is a quick two-minute walk from our hotel. On your afternoons off, enjoy the Zona Rosa Town Center, an open-air, mixed-use shopping center. Kansas City’s best restaurants, shops, and golf courses are minutes away. Our spacious suites are designed for both rest and productivity. You’ll find a comfortable bed and well-appointed workspaces, ensuring a perfect balance for work and relaxation. Each suite includes a spacious closet, microwave, mini-fridge, wet bar, and coffee maker—everything you need for a home-like experience. Plus, enjoy a cozy lounge area, perfect for unwinding after a busy day.
Place is beautiful and quiet. Cleanliness and friendliness of the staff. Easy access.
Posted byCorporate
on13 March 2025
Hi Carlos,
We're thrilled to hear that you enjoyed the ambiance, cleanliness, and our friendly staff. Your positive feedback is greatly appreciated. Thank you for taking the time to share your experience!