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    14 February 2017
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    29 March 2025
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Whether you’re planning a family getaway or a group outing, Crowne Plaza Orlando – Lake Buena Vista has something for you. We offer easy access to Orlando's top attractions, like Disney's theme parks, Universal Orlando® Resort, Disney Springs® and SeaWorld® Orlando. Our amenity fee includes two free beverages of your choice at check in, and access to our scheduled theme park shuttle. From free Wi-Fi and parking to meeting spaces, we provide essential amenities. Our renovated rooms, most featuring balconies, offer comfort. Make a splash in our sparkling waterfall pool with a thrilling waterslide, and savor American cuisine and breakfast at H Street Grille & Lounge. Your Orlando adventure awaits!
 
Overall
4 out of 5
4 out of 5
Great experience
By Crystal from Tampa Florida
Donna at the front desk was amazing, and everyone else we encountered was great as well—except for the bartender. He was very rude and acted as though he was inconvenienced by his job, which made it clear that he didn’t enjoy being there. This really showed through in his lack of customer service skills.
As for the rooms, they were clean and spacious. My only complaint about them is the insufficient lighting and the absence of a trash can, except for the one by the toilet. Overall, that's why I rated it 8 out of 10.
Customer avatar
Posted by
on24 March 2025
Hi Crystal,
We appreciate your feedback and are glad to hear that you had a positive experience with Donna and our team. We're sorry to hear about your experience with the bartender and will certainly address this. Your comments about the room lighting and trash can placement have been noted. We strive to provide the best experience for our guests and your feedback helps us improve. Thank you for your review.
- The Staff at Crowne Plaza - Orlando Lake Buena Vista
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express Tallahassee I-10 East, where comfort meets convenience just off Interstate 10 at Exit 203. Whether you're here for business, pleasure, or a quick stayover on your way to Disney, our hotel is designed with you in mind. Located eight miles from downtown, you can enjoy a peaceful retreat while still being close to all that Tallahassee has to offer. Unwind by our outdoor pool, catch up on work at our Business Center, or stay productive in your room with our spacious work desks. Plus, with complimentary Wi-Fi throughout the hotel, staying connected is a breeze. Start your day right with our signature Express Start Breakfast—on the house, of course! Looking to stay active? Our 24-hour Fitness Center is ready when you are, and with all-new accommodations, your stay will be nothing short of exceptional. With rooms designed for major comfort, including plush duvets and a choice of pillows, grabbing some z’s in a sparkling clean room will be one of the highlights of your stay. When it’s time to refuel, you’ll love our nearby dining options like Ted's Montana Grill, Walk-On's Sports Bistreaux, and Bonefish Grill. And if you're here for game day, you'll be just minutes away from Florida State University's Doak Campbell Stadium and FAMU's Bragg Stadium. At Holiday Inn Express Tallahassee I-10 East, we’ve got everything you need for a smart, stress-free stay. Come experience the best of Tallahassee with us!
 
Overall
1 out of 5
1 out of 5
Terrible service, dirty room
By Katy from Florida
See previous review at initial survey. Poor staff attitude, no water given, filthy room, poop on mattress pad, no toilet paper, terrible breakfast, mold in sink, hair in sink, non functional shower head, no hot water and the list goes on
Customer avatar
Posted by
on24 March 2025
Hi Katy,
We're truly sorry to hear about your experience. Your feedback is crucial for us to improve our services. We assure you that we take these matters seriously and will address the issues you've mentioned. We hope to have the opportunity to serve you better in the future.
-The Staff at Holiday Inn Express Tallahassee
0points
0of 0voted this comment as helpful.
 
The brand new renovated Crowne Plaza Indianapolis-Airport hotel offers guests a full service upscale airport hotel with 24-hour airport shuttle service. Guests enjoy brand new renovated guest rooms with brand new beds, outstanding amenities, unparalleled service and a perfect address for business and leisure travel. Located just minutes from downtown Indianapolis, Crowne Plaza Indianapolis Airport is an ideal hotel whether traveling through, staying to visit a local business, or to enjoy all the city has to offer. There is a restaurant and a lounge just off the lobby of the hotel. The Landing restaurant offers breakfast each morning and the Outermarker Lounge offers a full-service bar and dinner service. Being near the Indianapolis airport and downtown, offering a free 24-hour airport shuttle and a Park & Fly program are a few of our perks.
 
Overall
5 out of 5
5 out of 5
Front desk staff went out of their way.
By Dr. Dave from Fort Wayne, IN
I stay at this property annually for the State IMSA Traffic Signal Conference. My company has a booth there each year, and our booth is located immediately outside the sliding patio door of room #154. Some years we are able to secure room #154, some years we are not. This year we scored it, and I wanted to thank Crowne Plaza front desk employee Edwin Cabanas for reserving it for us.
Customer avatar
Posted by
on24 March 2025
Hi Dr. Dave,
We're thrilled to hear that you had a positive experience with us during the State IMSA Traffic Signal Conference. It's great to know that Edwin was able to assist in securing your preferred room. We look forward to welcoming you back next year. Thank you for your kind words and high rating!
- The Staff at Crowne Plaza Indianapolis - Airport
0points
0of 0voted this comment as helpful.
 
Located off I-30, just 15 minutes from Dallas-Fort Worth International Airport (DFW), Crowne Plaza® Suites Arlington provides the perfect blend of productivity and relaxation. Minutes from AT&T Stadium, home of the Dallas Cowboys, our hotel places you near top attractions like Choctaw Stadium, Globe Life Field, Esports Stadium Arlington, and Six Flags Over Texas. Host meetings and events in our versatile venues with free Wi-Fi and free parking. Savor delectable meals at our onsite restaurant, take a dip in our indoor pool, and stay active in our Fitness Center. At the end of the day, unwind in our spacious rooms and suites, designed for your productivity and relaxation. Stay with us and discover the best of Arlington, Texas!
 
Overall
5 out of 5
5 out of 5
Very clean and cozy
By Ezra from Newnan, Ga
Staff was very welcoming, room was very clean, bartender was great and friendly
Customer avatar
Posted by
on24 March 2025
Hi Ezra,
We're thrilled to hear that you had a positive experience with our staff and enjoyed your clean room and the service from our bartender. Your feedback is greatly appreciated. Thank you for choosing us!
- The Staff at Crowne Plaza Suites Arlington
0points
0of 0voted this comment as helpful.
 
Welcome to the Staybridge Suites Orlando Airport, our sll-suite hotel located just 1.5 miles from the Orlando International Airport. Our hotel at Orlando Airport is just a short drive from various major Orlando attractions and entertainment destinations and less than an hour from the amazing Port Canaveral. The Staybridge Suites Orlando International Airport hotel offers luxury amenities and services at an affordable price. Our guests, whether staying for one night, a week, month or even one year, enjoy apartment-style living and various complimentary services at our hotel at MCO Airport. All of our guests can enjoy a full hot breakfast buffet each morning, our Social on Monday, Tuesday and Wednesday nights with complimentary food, beer, wine and soda, our 24-hour airport shuttle service as well as transportation to area restaurants and shopping. We are conveniently located near the VA Hospital and Nemours Hospital at Lake Nona, the Orlando Water Sports Complex, various Orlando Golf Courses, the Florida Mall, exciting downtown Orlando, the Amway Center and the Orlando Convention Center on International Drive. Our 3000 sqft of flexible meeting space caters to group, corporate, government, and association travelers alike. For business, relaxation or just fun in the sun, make your home away from home the Staybridge Suites Orlando International Airport, the hotel at Orlando Airport that has it all!
 
Overall
1 out of 5
1 out of 5
Horrible Hotel, Don't Stay!
By Dennis from Aurora, CO
Blood and brown stained sofabed toppper and blanket, cracked sink, nonworking outlets. Not enough towles and wash cloths for the 3 people in room, which were all included on reservation. Front desk clerk didn't give us wifi password on check in, didn't recognize my IHG Rewards platinum status and offer arrival points or item from snack refrigerator.
What a pit.
Only plus was the breakfast buffet, where Ana obviously owned taking good care of customers, made their waffles and checked to make sure customers were enjoying their food.
Holiday Inn, now IHG chain has always been my "go to" hotel chain for past 45+ years, so I was quite shocked to see how badly this location represents the IHG chain. Badly in need of different leadership.
I would never recommend staying at this location. Never. We moved out after first night of 3 night initial reservation. Had to find a decent hotel, which we did at Holiday Inn on next block. Go there instead.
Customer avatar
Posted by
on24 March 2025
Hello Dennis,
I welcome your thoughts, and we are grateful you chose to stay at our Staybridge Suites Orlando Airport South, where we believe our guests deserve more. We value you as an IHG® One Rewards Platinum Elite member and your loyalty to our brands since 1998.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
I have sent you a private message to discuss this further.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
-1point
0of 1voted this comment as helpful.
 
Welcome to the Holiday Inn Express Hotel & Suites in Historic Willcox, Arizona. We are conveniently located at Exit 340 of Interstate 10, 80 miles east of Tucson, 75 miles North of Mexico and 40 miles west of New Mexico. We are considered 'high desert' at an elevation of 4,167 ft. The mountains are visible from all sides of our property. Our complimentary deluxe hot breakfast features our signature Cinnamon Rolls, a selection of cereals, omelets or scrambled eggs, biscuits, and a choice of muffins and bread. We also feature our Smart Roast Coffee, a selection of juices and teas and hot chocolate. The rooms offer comfortable beds, alarm clocks, hair dryers, coffee makers, irons and ironing boards. We also have suites available that have microwaves and refrigerators. We have a beautiful outdoor heated pool, a fitness center and the business center for the use of all our guests. Our hotel offers free wired and wireless internet connections in all our rooms. We are within a short distance of a variety of restaurants, shopping and many historic sites. Our guests have described us as a 'gem in the desert'. We hope you will come visit with us often.
 
Overall
1 out of 5
1 out of 5
truth in advertising ... not
By ed twist from eastern Wisconsin
the web proports this to be a clean and more than adequate place to stay; it is not. this place is not what I expect from an ihg property to the point that a refund is in order.
Customer avatar
Posted by
on24 March 2025
Hello ed twist,
I welcome your thoughts, and we are grateful you chose to stay at our Holiday Inn Express And Suites Willcox, where our guest's needs matter most. We value you as an IHG® One Rewards member and your loyalty to our brands.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
I have sent you a private message to discuss this further.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
0points
0of 0voted this comment as helpful.
 
You'll receive top service and competitive rates at the Candlewood Suites of Fort Myers, Florida . Our hotel, conveniently located on I-75, is just seven miles from Southwest Florida International Airport (RSW) . A variety of attractions are available while lodging in Fort Myers, such as spring training games for the Minnesota Twins or Boston Red Sox, both four miles from our extended stay hotel. Fort Myers Beach and the Sunsplash Family Water Park are both perfect places for cooling down during the summer. The Sidney & Berne Davis Art Center hosts performances year-round, and you can catch a movie at the movie theater at the Bell Tower Shops. With Southside Industrial Park just 1.5 miles from our hotel, Fort Myers' business travelers benefit from our ideal location. Other nearby businesses include General Electric, Chico's, Lee County government offices, Lynx Services LLC and Lee Memorial Hospital. Our extended stay hotel in Fort Myers makes business travel easier by offering a meeting room, 24-hour business center and free high-speed Internet access throughout the hotel. Every guest of our pet friendly hotel in Fort Myers is invited to enjoy a free CD or movie rental from our lending library. We take away the worry of travel by providing an on-site Candlewood Cupboard convenience store as well as free laundry services for all guests. Book your stay today at our Ft. Myers hotel.
 
Overall
1 out of 5
1 out of 5
Poor choice of hotel
By Business work from Florida
Hotel smelled terrible, was put in room that was adjacent to the front doors so heard the doors open & close all night long. Smoking at the front entrance doors filtered into room disgusting.
Room never cooled to below 74 degrees. Pet friendly hotel, but dog in room next to mine barked all night long.
Room and especially the bathroom was disgusting, was even afraid to take a shower.
Customer avatar
Posted by
on24 March 2025
Hello Business work,
I welcome your thoughts, and we are grateful you chose to stay at our Candlewood Suites Fort Myers Interstate-75, where you have space to settle in. We value you as an IHG® One Rewards Gold Elite member and your loyalty to our brands since 2008.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
I have sent you a private message to discuss this further.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
0points
0of 0voted this comment as helpful.
 
Embrace your sense of wanderlust in America's most iconic city at Hotel Indigo® St. Louis Downtown. Experience the culture and music heritage of St. Louis from our eclectic boutique hotel in downtown. Relax in 88 gorgeous rooms and suites with chic décor and city views. Our hotel is within five blocks of Busch Stadium – home of the Cardinals – theaters, museums, and minutes from top attractions like the St. Louis Zoo. Meet in 2,084 square feet of event space for everything from glamorous dinner parties to conferences.
 
Overall
2 out of 5
2 out of 5
The staff was very nice, but the quality was not
By Mich
The staff was very friendly. But there were multiple things in our room that did not work. Also, parking was a joke. We had to walk two blocks to the parking ramp and it was very expensive. One of the TVs in our room didn’t work at all and also one of the curtains so we were unable to open them.
Customer avatar
Posted by
on24 March 2025
Hello Mich,
I welcome your thoughts, and we are grateful you chose to stay at our Hotel Indigo Saint Louis - Downtown, where we make business travel work. We value you as an IHG® One Rewards Diamond Elite member and your loyalty to our brands since 2024.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. We are happy about your compliments, and our staff would be most grateful to know they had made a difference in your experience. I will share your feedback with our upper hotel team regarding the issues, and I am confident that we will identify the areas that require improvement.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express Boca West! Our Boca Raton hotel is conveniently located right off Florida's Turnpike exit 75 inside the Lakeside Center shopping plaza. The hotel's location makes it easy for guests to reach the best shopping, sports, food, and entertainment. Ideal for business and sports travelers, our hotel in Boca Raton is located only 15 minutes away from Boca corporate park and FAU Stadium. Some of the amenities to expect from the hotel are free parking, free Wi-Fi access, free breakfast, 24-hour front desk, business center, heated pool, meeting facility, and a 24-hour fitness center. Expect the best from in room amenities as your comfort is our priority. Those amenities include mini fridge, microwave, coffee makers, 55 in LCD HD TVs, free local calls, work desk, plenty of closet space, and your choice of a king or a double bedded room. Our front desk staff is extremely knowledgeable on local attractions and restaurants. We look forward to having you and giving you a taste of True Hospitality!
 
Overall
1 out of 5
1 out of 5
It’s horrible how
By Titusjs from Fl
Don’t go here. Staff walks in your room no notice even when your naked from
A shower
Customer avatar
Posted by
on24 March 2025
Hello Titusjs,
Thank you for your stay at the Holiday Inn Express Boca Raton-West. Florida. I appreciate your IHG One Rewards Gold Elite membership!
We're determined to make your stay with us pleasant, and I am sorry to learn that some aspects of your visit turned out otherwise. I have alerted the hotel management regarding your comments. We will work harder to make your next stay better. I have also sent you a private message regarding your experience.
I hope you choose us again!
Best regards,
Clayton G.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to One of the Best Gainesville, Texas Hotels Only seven miles south of the Oklahoma state line, this north Texas town has much to offer. Dotted with horse ranches, thriving businesses and great restaurants, Gainesville is a wonderful place to be. The Holiday Inn Express® Gainesville is a Texas hotel that's great for business travelers. Located off I-35, our hotel is convenient to North Central Texas College and companies like Weber Aircraft LLC, Excel Aviation, Wind Energy Services, PPG Industries and Allegiance Health Management . Our hotel is near the Winstar World Casino and the new Border Casino , both are just a short drive away. If you want to see a show or movie, the State Theater is a great place to go, but if you'd rather hang out with some giraffes, make your way to the Frank Buck Zoo. When you're in Gainesville, TX , our hotel's amenities help make your stay more comfortable. You can work out in the fitness center, take a refreshing dip in the indoor pool and enjoy our complimentary breakfast bar. Make your reservations today to enjoy our Gainesville, Texas hotel!
 
Overall
2 out of 5
2 out of 5
Room experience
By Robert from Dallas tx
My family and I was asleep when another family came in our room over night startling both parties. Informed customer front desk and no action seemed to be taken. Could not re enter the room I paid for. Worst experience ever
Customer avatar
Posted by
on24 March 2025
Hello Robert,
I welcome your thoughts, and we are grateful you chose to stay at our Holiday Inn Express And Suites Gainesville, where our guest's needs matter most. We value you as an IHG® One Rewards member and your loyalty to our brands.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
0points
0of 0voted this comment as helpful.
 
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