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    14 February 2017
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    12 May 2025
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Stay Smart at Memphis Hotel's Convenient Location The Holiday Inn Express® Memphis Southwind Newly Renovated Hotel is located in southeast Memphis, just off of Highway 385. With convenient access to Downtown Memphis, this suburban location is ideal for Business and Leisure Travel. The Hotel is located 1 mile from the FedEx International Headquarters and close to the Southwind corporate area, which is home to many businesses. Guests can entertain clients at nearby TPC Southwind, home of the FedEx St Jude Classic on the PGA tour. A shuttle is available for our corporate travellers (Restrictions Apply). There are plenty of choices for entertainment and recreational activities. Mike Rose Soccer Complex and the University of Memphis are both convenient to the property, presenting guests with the option to participate in, or observe a range of athletic events. Many guests enjoy visiting the Memphis Zoo and Graceland, both having World-Class Facilities. The hotel's exceptional amenities include free high-speed, wireless Internet access and a complimentary Express Start breakfast buffet. You can stay on your schedule with convenient facilities such as a guest laundry room and a 24-hour Fitness Center. No matter your reason for traveling to Memphis, the hotel's friendly staff invites you to "Stay Smart".
 
Overall
2 out of 5
2 out of 5
Cleanliness is subpar
By Bert from Ohio
The building itself is one of their more modern properties, but the bathroom floor looked like a soiled towel was left under the sink for awhile and not mopped between guests. The breakfast had no edible carb (No milk for Cereal or hash browns at 6:45 am like a Holiday Inn Express usually has) and the tables looked to be wiped with a dirty rag as the smear marks were visible. I assume the on-site team seemed to be short staffed as this is atypical for an IHG property.
Customer avatar
Posted by
on11 May 2025
Hello Bert,

Thank you for staying at our Holiday Inn Express & Suites Memphis Southwind. We appreciate your loyalty as an IHG® One Rewards member and for making IHG Hotels & Resorts your travel partner.

We strive to be the best Holiday Inn Express and our goal is to let our guests experience a relaxing time with us. I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management to address this immediately and I'm confident they will take steps for improvement so it won't happen again.

We hope you choose IHG Hotels & Resorts for your future travels.

Sincerely,

Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Hotel near San Antonio Medical Center Located off Interstate 10 and in the heart of San Antonio, Texas, our hotel's convenient access to the airport and numerous attractions and corporations makes it the premier place to stay while visiting this cultural gateway to the Southwest. Because our San Antonio hotel's near the Alamo and Six Flags, guests are encouraged to spend a few days enjoying the thrills of both attractions. In addition, the entire family can enjoy a trip to the River Walk, just a few miles from our hotel. Browse the shops and restaurants that line this pedestrian area while you enjoy a scenic stroll along the river. Our corporate travelers appreciate our San Antonio, Texas hotel's 24-hour Business Center that boasts such amenities as fax, copy, e-mail and print services. We are located just a few minutes from the South Texas Medical Center, Verizon, Toyota, Bank of America, Wachovia and the airport. Also, be sure to reserve our spacious meeting room, with accommodations for up to 25 guests. When compared to other San Antonio hotels near the Alamo and River Walk, our amenities surely stand out. We offer a relaxing outdoor pool in addition to our well-equipped Fitness Center to help you burn off those extra calories. And don't forget our free, Express Start breakfast bar with our signature cinnamon rolls and 100% Arabica bean coffee, which provides the perfect start to your day .
 
Overall
3 out of 5
3 out of 5
You get what you pay for.
By Gigi from Edinburg, Texas
One Employee at location at mentioned within 3 weeks he's had to deal with 50 problems of the hotel. That says a lot. The king room suite is large and spacious but the elevator malfunctioned the 2nd day of being there. No where did the common used spaces have a note to say anything was sanitized or if the bed sheets were fresh.
Customer avatar
Posted by
on11 May 2025
Hello Gigi,

Thank you for staying at our Holiday Inn Express & Suites San Antonio North West-Medical Area. We appreciate your loyalty as an IHG® One Rewards member and for making IHG Hotels & Resorts your travel partner.

We strive to be the best Holiday Inn Express and our goal is to let our guests experience a relaxing time with us. I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management to address this immediately and I'm confident they will take steps for improvement so it won't happen again.

We hope you choose IHG Hotels & Resorts for your future travels.

Sincerely,

Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express in Downtown Columbus, Ohio , conveniently located in the heart of the historic Brewery District and German Village. Business travelers never have to worry about making it to a meeting on time, we are just minutes away from downtown and companies such as Nationwide Children’s Hospital, Grange Insurance, and The Ohio State University. Our hotel’s location provides you easy access to some of the city’s most popular sights and landmarks: Lou Berliner Athletic Complex, The Book Loft of German Village, Nationwide Arena (Columbus Blue Jackets), Franklin Park Conservatory and Botanical Gardens, Ohio Stadium, Ohio State University, Easton Town Center, and Ohio Statehouse. Enjoy family time with nearby attractions such as The Columbus Museum of Arts, The Ohio Theater, The Center of Science and Industry (COSI), and the Columbus Zoo and Aquarium. Take the family and try some of the best restaurants in Columbus, OH such as Schmidt’s Sausage Haus, The Thurman Café, and Valters at the Maennerchor. Our hotel offers some of the best amenities. Start your day off right by enjoying our complimentary Express Start hot breakfast bar. Get caught up on work by taking advantage of our free high-speed internet access, and get your workout in with our 24 hour Fitness Center. Our hotel has everything you need for a convenient stay in Downtown Columbus, Ohio. We look forward to welcoming you to your home away from home.
 
Overall
3 out of 5
3 out of 5
Staff needs to pay attention to details
By Bigenchilada from Missouri
Nice property, good location in German Village. Walking distance to restaurants, local sites.
Walls are thin, with hallway noise evident.
Trash and litter in entry drive wasn’t picked up for two days.
Automatic coffee makers in dining area are nice, but the staff wouldn’t or couldn’t empty the used grounds bins in both of the makers, so the coffee makers were shut down. If one of the selling points for Express is the breakfast, then attention to that is important.
Customer avatar
Posted by
on11 May 2025
Hello Bigenchilada,

Thank you for staying at our Holiday Inn Express Columbus Downtown. We appreciate your loyalty as an IHG® One Rewards Gold Elite member and for making IHG Hotels & Resorts your travel partner.

We strive to be the best Holiday Inn Express and our goal is to let our guests experience a relaxing time with us. I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management to address this immediately and I'm confident they will take steps for improvement so it won't happen again.

We hope you choose IHG Hotels & Resorts for your future travels.

Sincerely,

Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Our Pell City Hotel's Service Will Rev Your Engine. Fans looking for hotels near Talladega, AL or Birmingham and Barber Motorsports need look no further than Holiday Inn Express® Hotel & Suites Pell City. As the newest hotel in Pell City, we're the best choice when you're heading to Talladega Speedway or scenic Logan Martin Lake. Your Alabama vacation begins here at our Pell City hotel's location near Talladega. You can visit the International Motorsports Hall of Fame & Museum and an adrenaline-fueled race or the Barber Motorsports Park & Museum. Our location off I-20 is right between Anniston and Oxford and Birmingham. Logan Martin Lake is bass fishing heaven with scenic vistas and a 275-mile shoreline. Business guests love our Pell City hotel's great location that puts them close to Honda the Harley Davidson Testing facility and regional medical centers. You can meet with clients in our meeting room, or prepare your notes in a 24 hour private business center or your room with free high-speed Internet access. Other hotels near Talladega, AL can't match our unique combination of amenities that include a free breakfast buffet, wireless Internet access, upgraded rooms, and crisp new bedding. You can catch a few rays on the sundeck or swim in our sparkling, outdoor pool. No matter what brings you to Pell City, you'll find no other hotels near Birmingham or Talladega that can beat our value when you "Stay Real" in Pell City, AL hotel.
 
Overall
3 out of 5
3 out of 5
$50.00 not returned to my Chase card.
By James C. McCants from Walterboro, SC
Holiday Inn Express Pell City
240 Vaughan Lane
Pell City, AL 35125 US
Confirmation #: 20752952
Check-in Date: April 17, 2025
Check-out Date: April 18, 2025
Front desk: 12058840047
Why has the $50 charge not been returned as a credit on my Chase card??? I was told that it would be credited after no more than 7 business days. It is now the Third (3) of May - well after 7 days!
Customer avatar
Posted by
on11 May 2025
Hello Valued Guest,

Thank you for staying at our Holiday Inn Express & Suites Pell City. We appreciate your loyalty as an IHG® One Rewards Diamond Elite member and for making IHG Hotels & Resorts your travel partner.

We strive to be the best Holiday Inn Express and I'm sorry to learn about what happened. I have shared your comments with our hotel management and I've sent an email to be able to talk about this more. I hope you can read it at your most convenient time.

We hope you choose IHG Hotels & Resorts for your future travels.

Sincerely,

Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Gahanna, OH hotel with Free Airport Shuttle Besides placing you less than two miles from John Glenn International Airport, our hotel's excellent location is close to the bustling city of Columbus, OH. While staying at the 100% non-smoking Holiday Inn Express® Hotel & Suites Gahanna / Columbus Airport E, guests can also experience our beautiful city. As one of the leading hotels in Gahanna, Ohio, our modern facilities include a Business Center & a 575-sq-ft meeting room. In addition, we're near DSCC, OSU Heart & Vascular Center at Gahanna, Mount Carmel East Hospital, NetJets, AEP & McDonald's Corporation. We're also only moments from the Creekside Conference and Event Center. Leisure travelers should be sure to visit Easton Town Center, a top-notch shopping destination. The nearby Palace Theatre promises an amazing night of entertainment & is a favorite attraction for our hotel's patrons. While in Gahanna, Ohio, you can also explore the Kelton House Museum & Garden or take a day trip to the Columbus Zoo and Center of Science and Industry. We provide tons of great amenities, including a complimentary shuttle to the Columbus airport. Our hotel's free, hot Express Start Breakfast Bar is served each morning & keeps you going all day long & with the addition of free Wi-Fi access, you'll find staying in touch with work & home a breeze. We hope to see you soon!
 
Overall
3 out of 5
3 out of 5
Disappointing
By SmoothOperator from USA
Everything was just fair/average. Biggest issues were lack of convenient handicapped parking and parts of the breakfast bar being out of food, not replenished in a timely manner.
Customer avatar
Posted by
on11 May 2025
Hi SmoothOperator,
We value your unwavering support as a Platinum Elite member of IHG One Rewards. Thank you for staying at the Holiday Inn Express and Suites Columbus Airport.
We promise to provide quality essentials delivered with purposeful service, and I am sorry to learn about what happened. I have notified our hotel management about your sentiments, and I am positive that they will look into this. I also sent you an email to discuss this further. I hope you can read it when you have the time.
We look forward to making your next stay a great one.
Yours in hospitality,
Kyla U.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
In the heart of Montreal’s business district , the Holiday Inn & Suites Montréal Centre-ville Ouest is ideally located. Within walking distance from CGI and WSP corporate offices, Concordia University , the CIBC Tower , Mary-Queen-of-the-World Cathedral , Place Ville-Marie , Place Bonaventure and the world famous underground city ! Are you a Montreal Canadiens fan? Are you planning to attend a show of your favourite singer? The Bell Center is located just two blocks away! Who knows, you may become one of us during the Stanley Cup playoffs ! St-Catherine Street , the city’s primary commercial artery, and Crescent Street , well known for its restaurants , bars and nightlife are both located one block away. Not to be forgotten, Griffintown , a trendy neighborhood featuring some of Montreal’s most unique restaurants such as Grinder , Joe Beef , Zibo! or Le Bureau tapas bar is located at walking distance. During weekends, come and join Montrealers for a walk or a bicycle ride on the Lachine Canal Park . A must! Discover and relax in one of our 221 modern and spacious guestrooms and suites, enjoy exceptional features such as the panoramic indoor salted pool , the state-of-the-art fitness center and Le Restaurant Crossbar . Establishment Number: 294951
 
Overall
3 out of 5
3 out of 5
Too close to the road
By Wong from Singapore
Request for high floor but given a lower floor. Noise from car at night especially . Not toiletries like toothbrush and slipper for a 4 star hotel.
Customer avatar
Posted by
on11 May 2025
Hi Wong,
Thank you for staying at the Holiday Inn and Suites Montreal Centre-ville Ouest. We appreciate you as one of our Gold Elite members with IHG One Rewards.
We are determined to build a unique connection with our guests by providing an enjoyable travel experience. I am sorry to learn that some aspects of your visit turned out otherwise. I have shared your feedback with our local team, and I am confident they will address it for improvement.
We hope to remain your first choice for business and leisure travel.
Yours in hospitality,
Kyla U.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to our Greenfield, Indiana Hotel! You'll enjoy a comfortable smoke free stay that you deserve at the new and contemporary Holiday Inn Express Hotel & Suites Greenfield. Conveniently located off I-70 at Exit 104, our location is easily accessible to downtown Indianapolis and the International Airport (IND). Thoughtfully designed for the most distinguished business traveler, our Greenfield hotel boasts 700-sq-ft of well-appointed meeting space. Corporate guests can easily stay connected to the office with the use of our free Wi-Fi and 24-hour Business Center. Elanco, Avery Dennison, Keihin Indiana Precision Technology, Irving Materials, Indiana Automotive Fasteners, Precoat Metals, Indiana Box, and Hancock Regional Hospital are all within close proximity. The Holiday Inn Express & Suites Greenfield hotel is great for leisure travelers, as we are near many local attractions including the historical Hancock County Courthouse, James Whitcomb Riley House, Old Log Jail and Mount Comfort Airport. The Indianapolis Motor Speedway, Children’s Museum, Zoo, Conseco Fieldhouse and Lucas Oil Stadium, New Castle Motorsports Park are all a short drive away. We offer an array of amenities including a free local and long distance calls, a media center, on-site and off-site Fitness Center, indoor heated pool and Jacuzzi. Start your day with our free hot breakfast buffet featuring our signature pancakes and cinnamon rolls. Welcome to Greenfield!
 
Overall
2 out of 5
2 out of 5
Bedbugs
By CNJ_10 from Illinois
Stay away from this hotel! Read my comments section about the bedbugs.
Customer avatar
Posted by
on11 May 2025
Hi CNJ_10,
Thank you for staying at our Holiday Inn Express and Suites Greenfield. We appreciate your loyalty as an IHG One Rewards Diamond Elite member.
We strive to provide an efficient stay in a place that feels fresh and focused. I’m sorry your experience was not as expected. I have shared your feedback with our hotel management, and I trust that they will take the necessary steps to address the issues you highlighted.
We look forward to sharing a more positive experience on your next visit.
Yours in hospitality,
Kyla U.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to Holiday Inn Express & Suites Loma Linda/San Bernardino. You’ll find comfort and modern luxury at one of the most convenient locations in Loma Linda. Contemporary hospitality and small town charm are waiting for you. Holiday Inn Express Loma Linda/San Bernardino is just a half mile from Hospitality Lane/Restaurant Row and the central business centers, as well as only 1 mile from Loma Linda Medical Center, Loma Linda University and VA Hospital. The hotel is 1.5 miles from San Bernardino International Airport and 20 miles from Ontario International Airport. Relax in your own elegant room featuring stylish décor and amenities, including a microwave, refrigerator, high speed Internet access, wet bar, executive desk, cable TVs, and the best night’s sleep you’ve had in weeks. We can help make your day. Enjoy a swim in our crystal-clear pool or energize in our Fitness Center. Polish that presentation at the Business Center and we even have the right space for your professional meeting. We’re here, ready with all you need to make your trip to Loma Linda/San Bernardino a success. We’re the Holiday Inn Express Loma Linda/San Bernardino.
 
Overall
1 out of 5
1 out of 5
They keep your deposits
By Booger from Arizona
If this hotel continues to keep the front desk clerk named Alexis then I'm going to call corporate and let them know what she has done
Customer avatar
Posted by
on11 May 2025
Hi Valued Guest,
We appreciate your business with IHG Hotels & Resorts. Thank you for staying at the Holiday Inn Express Loma Linda- San Bernardino South.
We are committed to providing ease and comfort through exceptional service. I'm sorry we've missed the mark. I shared your feedback with our local team, and I am confident they will review it and take the necessary steps to address the issues. I have also sent an email to you to discuss further.
We look forward to sharing a more positive experience on your next visit.
Yours in hospitality,
Kyla U.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn & Suites Historic Gateway Located just a few minutes from Busch Gardens, the College of William and Mary and Colonial Williamsburg, Virginia, our hotel's accommodations rank among the top for this area. Patrons appreciate that our hotel's great location allows them to see and experience great sites without traveling more than a few miles. Guests visiting Colonial Williamsburg love our hotel's convenient site just one mile from this historic attraction. Busch Gardens, the Yorktown Battlefield and the College of William and Mary are just a few of the many fun and educational activities the entire family can enjoy while staying in Williamsburg, Virginia. Our hotel's corporate travelers are sure to appreciate our convenient 24-hour Business Center. You can catch up on some work by utilizing our complimentary high speed, wireless Internet or our fax, copy, print and e-mail services. In addition, we offer four spacious meeting rooms, which can accommodate up to 225 guests, so be sure to reserve one of our facilities for your next event in Colonial Williamsburg. Our hotel guests enjoy feeling pampered, which is why we offer them a list of extra amenities. Relax by the pool or in the whirlpool after you burn off a few calories in the Fitness Center. Be sure to take the entire family to Bistro 515, our on site restaurant, where kids eat free. At night, step into the lounge for a drink after a day of working or sightseeing.
 
Overall
1 out of 5
1 out of 5
Very loud, unresponsive staff
By JRTraveler from Williamsburg, VA
There was an event the first night of our stay. It was extremely loud in our room. The floors and walls were vibrating. Our autistic son was scared and crying and was unable to sleep. We called the front desk several times. Each time they said they would do something, and then the music would get louder. We asked to speak with management. Management never called. We tried contacting Holiday Inn via the app, and they promised to have management call. They never did. When we checked out, we told them about our experience again, and the two men at the front desk said we couldn't have heard noise from the event in our room. They were rude an unhelpful, basically calling us liars. I will NEVER stay here again. If you are interested in a restful night, this isn't the place.
Customer avatar
Posted by
on11 May 2025
Hi JRTraveler,
We value your unwavering support as a member of IHG One Rewards. Thank you for staying at the Holiday Inn and Suites Williamsburg-Historic Gateway.
We continue championing enjoyable travel for all, and I am sorry to learn about what happened. I made sure to share your concern with our hotel management, and I am positive that they will look into this. I also sent you an email to discuss this further. I hope you can read it when you have the time.
We look forward to making your next stay a great one.
Yours in hospitality,
Kyla U.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Our all-suite hotel is your home away from home. We offer spacious accommodations with a separate seating area including a sofa sleeper in all rooms so you can relax whether traveling for work, pleasure or medical treatment. Guests can enjoy our complimentary Hot Breakfast Buffet, free High-Speed Internet, On-Site Business Center, and complimentary shuttle service to Mayo Clinic and St Mary's Hospital. In addition, our fitness center, heated indoor pool and whirlpool are a great way to relax after a long day. Stay in comfortable suites with premium bedding, a microwave and refrigerator, a work desk and a 50" TV. All rooms also have a coffee maker and USB ports. We’re located mere minutes from the Mayo Clinic and St. Mary’s Hospital, so you won’t need to commute far. Step across the street to The Shoppes at Maine for dining and shopping or head into downtown Rochester for some local dining and shopping.
 
Overall
1 out of 5
1 out of 5
No A/C
By Curt50 from Wisconsin
Although this hotel has great breakfast, location, cleanliness and a very professional and kind staff. The air conditioning never worked in my room. I brought this to the attention of the front desk and I was offered another room without any hesitation. The problem is when you’re traveling and you have already unpacked and wiped your room down(my wife always does this) the last thing you want to do is redo this task again. I turned the air on 65 around 3:30pm went shopping, out to eat, visited family and returned around 10pm and the room was exactly how I left it, HOT! I am a big supporter of IHG but come on guys, check the rooms prior to a patrons arrival. I may be a bit hesitant to stay here on my next visit.
Customer avatar
Posted by
on11 May 2025
Hi Curt50,
We value your unwavering support as a member of IHG One Rewards. Thank you for staying at the Holiday Inn Express Rochester South - Mayo Area.
We strive to provide an efficient stay in a place that feels fresh and focused. I’m sorry your experience was not as expected. I have notified our hotel management about your feedback and sent you an email to discuss this further. I hope you can read it when you have the time.
We hope you will consider staying with us again to restore your confidence in our services.
Yours in hospitality,
Kyla U.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
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