Our all-suite hotel is your home away from home. We offer spacious accommodations with a separate seating area including a sofa sleeper in all rooms so you can relax whether traveling for work, pleasure or medical treatment. Guests can enjoy our complimentary Hot Breakfast Buffet, free High-Speed Internet, On-Site Business Center, and complimentary shuttle service to Mayo Clinic and St Mary's Hospital. In addition, our fitness center, heated indoor pool and whirlpool are a great way to relax after a long day.
Stay in comfortable suites with premium bedding, a microwave and refrigerator, a work desk and a 50" TV. All rooms also have a coffee maker and USB ports. We’re located mere minutes from the Mayo Clinic and St. Mary’s Hospital, so you won’t need to commute far. Step across the street to The Shoppes at Maine for dining and shopping or head into downtown Rochester for some local dining and shopping.
Told desk person that tv had no picture had sound! That was at 9pm ! Told person in the morning the TV was not working At 7:00 am ask to checkout at 12 noon no problem! Tv still was not working! So I reminded them of the problem still clueless! Not sure if tv ever was fixed!! For the price I paid for the room tv should work!
Posted byCorporate
on11 May 2025
Hi James,
I've read your review of your past stay. Thank you for being our IHG One Rewards member. Thank you for your loyalty and I'm happy that you've stayed at our Holiday Inn Express.
We aim for our guests to have the best hospitality in the city. I’m sorry about what happened during your stay. I will be sharing this feedback with hotel management for immediate correction.
We hope to regain your trust and confidence in our service.
Warm Regards
Carl J. eMedia Coordinator IHG Hotels and Resorts Service
Suitable for both everyday business and leisure travelers, the newly built Staybridge Suites Long Beach Airport is just minutes away from some of the most globally recognized companies like Boeing, Mercedes Benz, Virgin Orbitz, and Flight Safety, among several others. The new Staybridge Suites is also less than a mile away from one of the top 10 airports ranked by Gazzette.com, Long Beach Airport, and 5 miles away from the modernized Long Beach Convention Center.
Along with our complimentary shuttle service to the Long Beach Airport, you can enjoy Long Beach's area attractions such as the Aquarium of the Pacific, Shoreline Village, Belmont Shore, Long Beach Marina, The Pike Outlets, and sunny beachfront. Are you here for a school function? We are located just under 3 miles from The California State University of Long Beach CSULB and 8 miles from The California State University of Dominguez Hills CSUDH.
Our new Staybridge Suite features 125 upscale spacious suites with complimentary Wi-Fi, full kitchen, an in-room business workspace, a separate living room area, and top-of-the-line amenities for the enjoyment of our guests. Enjoy a complimentary daily hot buffet breakfast in the morning, mingle with fellow professionals in our manager’s reception, dive into our brand-new swimming pool, have some family time in our recreational area, work out in our state-of-the-art fitness center, or relax at the comfort of your room with your furry friend in our pet-friendly hotel.
Was assured that I was allowed a late check out twice but when i returned the house keeping was cleaning my room. Went down to the front desk but they couldn’t do anything- had to go to dining area to work. Not acceptable
Posted byCorporate
on11 May 2025
Hi Living415,
Thank you for staying at our Staybridge Suites Long Beach Airport. A pleasure having you as one of our IHG One Rewards Silver Elite members since 2021.
We’re determined to provide a space where guests can have a pleasant lodging experience and thank you for the positive feedback. I'm sorry for what happened during your stay. I have shared your comments with the hotel management, and I trust that the actions to be taken will make your next stay with us better than the last.
Your business with IHG Hotels and Resorts is appreciated. Stay safe and I hope you stay with us again!
Many Thanks,
Rosh D. Case Manager IHG Hotels and Resorts Service
When visiting Corporate offices like Boeing, Flight Safety, Mercedes Benz, Virgin Orbit, VA Hospital, Long Beach Memorial or vacationing along the coast and attending Tradeshows and exhibits at the Long Beach Convention Center our location is centrally located and near major freeways. We offer our guests a complimentary shuttle service to and from Long Beach Airport. Getting to Disneyland or Universal Studio is easy 20 to 25 mile from our location.
Paid for premium room but got one directly facing the hotel wall with no view of anything else. Also, the pool was not heated and too cold to swim
Posted byCorporate
on11 May 2025
Hi slomor,
I've read your review of your past stay. Thank you for being our IHG One Rewards member. Thank you for your loyalty and I'm happy that you've stayed at our Holiday Inn.
We aim for our guests to have the best hospitality in the city. I’m sorry about what happened during your stay. I will be sharing this feedback with hotel management for immediate correction.
We hope to regain your trust and confidence in our service.
Warm Regards
Carl J. eMedia Coordinator IHG Hotels and Resorts Service
At InterContinental® Bora Bora Resort & Thalasso Spa hotel, you can step off the deck of your luxury over-water villa into the warm embrace of a tranquil lagoon. Enjoy everything from scuba diving to sunset cruises on the surrounding reefs, while a pristine beach and an award-winning spa invite you to relax. From weddings in the glass-bottomed chapel to candlelit dinners beneath swaying palm trees, it’s the perfect setting to experience the romance of the South Pacific.
Felt as though the property wanted all the outside services to go through them even if they were not knowledgeable about certain services, such as nightlife. To achieve this, staff seemed willing to not be truthful, exaggerating how difficult it would be for the guests to get certain services on their own, and at a better price. Prices are ridiculously high here: example about $50 for a bacon cheeseburger at lunch; $1100 for a couples massage/spa session.
Posted byCorporate
on11 May 2025
Hi Raul,
Thank you for staying at our InterContinental Bora Bora Resort Thalasso Spa and leaving your feedback. We appreciate you choosing our IHG Hotels and Resorts properties and for recently joining our IHG One Rewards program.
We value your support and your feedback matters. I am sorry we were not able to live up to your standards. I have shared your comments with our hotel management. I am confident that they will take appropriate steps to avoid this in the future.
You are our most valued guest, and we hope to create more positive memories with you when your travels bring you back to the area.
Best regards,
Rosh D. Case Manager IHG Hotels and Resorts Service
Welcome to the Holiday Inn Express & Suites® Indianapolis West Airport Area. We are conveniently located at exit 13 off I-465 and only minutes from I-74, I-70, I-65 and I-69. The hotel is only 10 minutes from the Indianapolis International Airport (IND) and offers a complimentary airport shuttle for our guests 24 hours daily. The Holiday Inn Express & Suites® Indianapolis West hotel is only a short drive to Riley Children’s Hospital, IU Medical Center and Methodist Hospital as well as many major Indianapolis businesses including Allison Transmission, UTC/Carrier, Rolls Royce, Fed Ex, Marathon, Praxair, Wellpoint, PepsiCo, Amazon and many others. Indianapolis offers many attractions for out-of-town guests and our hotel provides ideal access to Indianapolis Motor Speedway, Circle Centre Mall, Lucas Oil Stadium, Bankers Life Fieldhouse and downtown Indianapolis for dining experiences. Visit the Children’s Museum of Indianapolis and White River State Park attractions like the Indianapolis Zoo & Gardens, NCAA Hall of Champions, Indiana State Museum and Eiteljorg Museum. Whether you’re in Indianapolis for business or leisure, our hotel offers a fresh new look combined with Hoosier hospitality. Begin each day with our complimentary hot breakfast and relax in the evenings in one of our cozy guest rooms or suites. You’ll be satisfied knowing you stayed with us.
We parked our 2021 Jeep Wrangler at this hotel for a week while on vacation. We were instructed by a hotel employee where to park and assured it would be safe. When we returned a week later at 11:30 pm our Jeep was missing. The desk clerk was of no help, just stated call the police. We were told we would have to speak to the manager regarding cameras, when she came in the next morning (we had to pay full price for a nights stay) she stated she could not access cameras because the feed went to INDIA!. This hotel has not cooperated with Indy police or our requests to view camera footage. Do not stay here, Do not park here as we feel this is an inside job. Since we stayed there has been 1 other theft of a car hauler. We have also learned from IPD of 3 other vehicle thefts from this property.
Posted byCorporate
on11 May 2025
Hello Valued Guest,
I welcome your thoughts, and we are grateful you chose to stay at our Holiday Inn Express And Suites Indianapolis West - Airport Area, where our guest's needs matter most. We value you as an IHG® One Rewards member and your loyalty to our brands.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
I have sent you a private message to discuss this further.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P Case Manager IHG Hotels & Resorts Service
Your home in Austin. Welcome to the Candlewood Suites North Austin, located just off Hwy 290 and I-35. Whether you are here for work, relocating, or just want to enjoy some Texas hospitality, we hope to be your home away from home. Newly constructed in 2019, the Candlewood Suites sits just inside of Walnut Creek Business Park , and is a 10-15 minute drive from the Domain . Just 8 miles from Austin Bergstrom Airport , 4 miles to the University of Texas (UT) , and 6 miles to the Texas State Capitol and the downtown area, you can access most anywhere in Austin in a few minutes. Every room in this hotel has a kitchen, which is equipped with a stove top, microwave, full size refrigerator, dishwasher, dinnerware and cookware. Should you be more focused on working during your stay, you’ll find the perfect space to be efficient with our spacious work desks. For those needing larger rooms, we offer One Bedroom Suites, which boast a large living room, a separate bedroom and a full kitchen. We invite you to take advantage of the many amenities offered at this hotel, such as grabbing a delicious snack or meal from the Candlewood Cupboard, exercising in the 24-hour Fitness Center, or enjoying a picnic in the gazebo by the barbeque grills. We're pet friendly too! (Ask us about our pet policies.) We sincerely hope to see you soon at the Candlewood Suites North Austin.
We have never stayed at a Candlewood Suite Hotel before and probably won’t again, The toilet was so low to the ground it was difficult to stand up. The sheets were so short on the bed it was difficult to cover our upper bodies. The shower stall was slippery and there was a low section at one end that had to be avoided for fear of tripping. We were also charged an “accommodation fee” which we have never encountered at another hotel. However, the room was clean along with the lobby area and the front desk clerks were friendly and efficient.
Posted byCorporate
on11 May 2025
Hello Pattiecakes,
I welcome your thoughts, and we are grateful you chose to stay at our Candlewood Suites Austin North 290 and Interstate-35, where you have space to settle in. We value you as an IHG® One Rewards Gold Elite member and your loyalty to our brands since 2003.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
I have sent you a private message to discuss this further.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P Case Manager IHG Hotels & Resorts Service
The Business Travelers Hotel in Silver City Features Ideal Location For a comfortable stay in a 100% non-smoking hotel, choose the Holiday Inn Express® hotel of Silver City, New Mexico. Our hotel's location near the Chino and Tyrone Mines, Grant County Airport (SVC), Western New Mexico University and Hwy 180 make us an ideal stop for both leisure and business travelers. From touring local mines to shopping in our Arts & Cultural District, Silver City offers a variety of attractions. You can explore the Gila National Forest, home to the Gila Cliff Dwellings National Monuments, hike through the Gila Wilderness, and take a dip in the many hot springs a favorite of our hotel's guests. In Silver City's historic downtown guests can shop and visit the galleries through these streets marked with Old West charm. Business travelers will find numerous companies like Freeport McMoRan Mining Company, Gila Regional Medical Center, and Western New Mexico University are located near this hotel in Silver City. Our business amenities include a 24-hour Business Center and a second-floor conference room with a breakout area. We go beyond other hotels in Silver City to offer service and quality amenities that exceed your expectations. Our Silver City, New Mexico hotel's staff looks forward to serving you.
Stayed in Silver City, NM last week. Had two rooms. Price was outrageous, about $300 per room, per night. Would have expected first class accomodations. However, room had a shower that barely had water pressure, water was not very hot. Remote control on tv was broken. Front desk people failed to give me the room I had asked for, 1 King and a double quuen, and failed to provide a confirmation number. Check in was cumbersome and slow, had to move to another room after we discovered front desk had not given us the correct rooms. In the morning, coffee at the front desk was nearly empty, what little remained was cold. Horrible experience. I have always expected Holiday Inns and Holiday Inn Express to be excellent. No longer will I choose them first. Shame.
Posted byCorporate
on11 May 2025
Hello JCG88,
I welcome your thoughts, and we are grateful you chose to stay at our Holiday Inn Express Silver City, where our guest's needs matter most. We value you as an IHG® One Rewards member and your loyalty to our brands.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
I have sent you a private message to discuss this further.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P Case Manager IHG Hotels & Resorts Service
Welcome to Staybridge Suites in Lovely Downtown Lubbock, Texas
Conveniently situated across from Texas Tech University, Staybridge Suites Lubbock is near the University Medical Center, Covenant Health Systems and the Lubbock International Airport. This upscale extended stay Lubbock hotel offers easy access to a number of exciting attractions and well-known businesses.
Ideally located in downtown Lubbock, TX, our pet friendly lodgings are near the famous Buddy Holly Center and the thrilling Joyland Amusement Park. Live music performances in the Depot Entertainment District and Texas Tech sporting events can also be found less than two miles away.
Current Hotel Services:
• Pool is seasonal. Open mid May to mid October.
• Fitness center is open 7 days a week
• Daily "light touch" housekeeping services Monday - Friday. Saturday and Sunday by request only.
• Full-Service housekeeping on the 7th night or upon request.
• Breakfast is currently available daily offering hot selections and freshly brewed coffee
• Market is open 24/7 with beverages and an array of snacks and meal replacements for breakfast, lunch and dinner.
Horrible stay. Room was filthy. Toe nails all over carpet. Hair all over bathtub, towels, and sink. Tile in restroom is coming apart and missing grout. I did report the condition of my room to the employee at front desk, she said she would let the manager know and I should get extra points added to my account. I showed her my photos and time stamp to show they were taken at check in. I never heard from management or received and type of compensation for the poor condition of the room.
Posted byCorporate
on11 May 2025
Hello VickieV,
I welcome your thoughts, and we are grateful you chose to stay at our Staybridge Suites Lubbock - University Area, where we believe our guests deserve more. We value you as an IHG® One Rewards member and your loyalty to our brands.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
I have sent you a private message to discuss this further.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P Case Manager IHG Hotels & Resorts Service
Visit our centrally located hotel in DeSoto Texas Welcome to Holiday Inn Express & Suites Dallas South - Desoto, where modern luxury meets impeccable service! Our boutique hotel offers a total of 88 rooms, of which 44 are suites, and six are two bedroom suites. DeSoto is an ideal location 12 miles south of downtown Dallas & Dallas Love Field Airport, and minutes away from Arlington and Fort Worth. Families will love being near Dallas Zoo, UNT Dallas, Medieval Times, Six Flags Over Texas, Hurricane Harbor, Dealey Plaza/JFK Museum, State Fair of Texas, and local shopping at Uptown Village. Sports fans can visit the American Airlines Center, Cowboy Stadium, Lone Star Park, Cotton Bowl, Texas Motorplex and Grimes Park, home of indoor BMX racing. Business travelers are just five minutes from AAFES, Brenntag, Solar Turbines, Zep, DIAB Aircraft, BrassCraft, Adesa & Manheim Auto Auction. Our DeSoto hotel offers the convenience of on-site meetings with our 2,900 Sq. Ft. of meeting space and free wireless Internet access. Our 24-
hour business center will meet all your business needs. Your DeSoto vacation begins when you hear the gentle sounds of jazz music in our lobby. We want you to unwind with our choice amenities such as complimentary full hot breakfast and well-equipped fitness center or the courtyard with an seasonal outdoor pool, grill and whirlpool. Check our great hotel deals and rates and make your DeSoto hotel reservation today.
IHG is my favorite brand and I have stayed at many properties. This property is 10 years old and not updated. Very poor lighting throughout the building and in room. The blinds are ripped badly. The sink leaked the entire weekend with no resolve because there is no maintenance on weekends. This is not the quality of would expect from IHG brand. Stay at other hotels by. I’ve stayed at them and they are much better compared to this Holiday Inn. Not worth the money paid at all. Management was supposed to reach out and neverdid. .
Posted byCorporate
on11 May 2025
Hello Beautiful 9602,
We take great pride in meeting all our guests' needs and providing a smooth, enjoyable experience throughout your stay. I am sorry to learn about what happened. I have sent you a private message to continue our discussion. Please feel free to read it at your convenience.
Thank you for being a valued IHG One Rewards member and for staying at the Holiday Inn Express & Suites Dallas South - Desoto for your Leisure.
Your business with IHG Hotels and Resorts is appreciated.
Nestled in a tranquil setting, Holiday Inn Munich – South sits 40 minutes from the Munich Airport (MUC) and 450m from Machtlfinger Strasse U-Bahn station, with easy access to historic treasures like Marienplatz, Gothic churches, and the English Garden. In the fall, enjoy Oktoberfest, just a 12-minute drive. For business travelers, we are near Tech Data, Carl Zeiss, and McDonald's. On-site wellness facilities, including fitness center, sauna and steam room, enhance relaxation. Savor Bavarian specialties at our restaurants. Fuel your day with a hearty breakfast buffet. Unwind in the Lobby Bar or on the sun terrace. Rest easy in our comfortable guest rooms with balconies and garden views. Your Munich adventure begins here!
Do not stay in this hotel Terrible! we stayed in this hotel in dbl room 5 days in April.We lived huge problems,don't be deceive by the chain brand name,The quality is very low.We left our room early in the morning at 07:00 a.m for a tour.Normally they were cleaning the room everyday,after we came from tour evening,we noticed that,4th day room wasn't clean,only garbage can has taken all.the warning card put on the door by staff.After when I opened my laptop ,I noticed that,laptop has been broken by dropping from the drawer and it has put it back by staff as is.the screen side,partially keyboard side broken.We were shocked.we immediately ran to reception, No authorised person was available. we went to reception again next morning, we could just talk with housekeeping manager who wasn't able to speak English, reception translated for us,we requested the money for damage.They said that, they would check the issue,we waited half day,we came back to hotel early.,we came across with quite rude reception ,Sarcastic talks,frivolity acts,Reception said,They will not supply any damage nor any refund etc.we tried reach the general manager and front desk manager, no information has given.After we decided to call our friends that, they were living in Munich.After we called the police to solve the issue ,Police came to hotel.we reported everything,How housekeeping damaged the our laptop, we put in details as expanding.We will sue them by following police process. Now the issue under investigation.Our holiday has destroyed because of the hotel.They all lie,Staff is very rough.you can't find any authorized contact in the hotel.stay away from this hotel.your all staffs can be damaged and nobody assumes anything. Completely disappointed
Posted byCorporate
on11 May 2025
Hello TANCA GURPINAR,
I welcome your thoughts, and we are grateful you chose to stay at our Holiday Inn Munich - South, where travel is a joy for all.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
I have sent you a private message to discuss this further.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P Case Manager IHG Hotels & Resorts Service