Corporate's contributions

Welcome to voco Moab, where adventure meets comfort in the heart of Utah’s red rock country. Surrounded by breathtaking landscapes, our hotel is just minutes from Arches National Park and Canyonlands National Park, making it the perfect base for exploring towering arches, scenic trails, and rugged desert terrain. Whether you’re setting out for a sunrise hike, tackling the Slickrock Bike Trail, or venturing on a 4x4 off-road tour, the beauty of Moab is at your doorstep. After a day of adventure, return to a space designed for relaxation. Unwind in thoughtfully styled rooms with plush bedding, La Colombe coffee makers, and scenic mountain views. Start your morning with a satisfying hot breakfast before heading out, and look forward to exciting new dining options coming soon. Our friendly team is always on hand to offer recommendations and ensure your stay feels effortlessly comfortable. Stay connected with free Wi-Fi, or take a soothing dip in our indoor pool and hot tub, open year-round. With premium amenities, a 24/7 fitness center, and indoor bike storage, voco Moab is your perfect retreat between adventures.

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Overall

5 out of 5

Great New Hotel in Moab; Stay Here!

By David from Los Angeles

This is a high quality, brand new facility. It is clean and bright. The front desk staff is wonderful. The restaurant staff is still learning (!) but will be fine. The amenities are very nice and electronics are state of the art (but need some guidance and explanation, like to advanced TV system). It is a bonus that it is slightly out of town, but readily accessible. So in busy times, it won't be so hard to access and exit. Stay here!

Posted byCorporate

on12 May 2025

Hi David,

We're thrilled to hear that you enjoyed your stay and appreciated our facility, staff, and amenities. Your feedback about the electronics and restaurant staff is valuable and will help us improve. We're glad the location worked well for you. Thank you for choosing to stay with us and for your positive review.

- The Staff at Voco Moab

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voco Laguna Hills

Welcome to our Laguna Hills hotel! Our boutique getaway puts you near the best of Orange County, whether you're in town for business or leisure, or both. Wade in the sparkling waters at Laguna Beach, delight in timeless characters and thrilling rides at Disneyland and wander the streets of charming San Juan Capistrano, all an easy drive from our hotel. Top tech startups like Acorns, EndPoint, and CrowdStrike have headquarters near us, and major healthcare facilities like Mission Hospital and MemorialCare Saddleback Medical Center are nearby too, making us an ideal choice for those visiting patients or attending medical appointments. We also offer convenient access to other healthcare providers in the area, including Hoag and Kaiser Permanente. When you're not busy working or exploring Orange County, there's a lot to love at our hotel. Savor a delicious breakfast at The Hills Café or share drinks with friends at Emerald Lounge, both located right here on our property. Relax outdoors in our pool and jacuzzi. Host an event or meeting at one of our nine event venues in Laguna Hills. We have 11,000 total square feet of space for you to gather and a team to help make your event effortless. You'll find all your favorite comforts in your room, from Barista Lavazza espresso machines to plush pillowtop mattresses with luxury bedding, topped off with décor that reflects our Laguna Hills neighborhood. We look forward to seeing you at our hotel in Laguna Hills, California!

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Overall

3 out of 5

Upgrade not honored

By Jon Juan from California

I requested an upgrade when checking in. Was told I couldn't request at check in, it has to be requested when making the reservation, which makes no sense.
Not sure what the Voco concept is trying to be. Maybe hip and modern but doesn't really pull it off. Looked like it had a nice bar and pool area, but we went out to meet friends so didn't take advantage.
There is a carpeted ramp down to the elevators. We used a luggage cart when going to the elevators. On check out we made a couple of trips without a luggage rack. The ramp is steep enough that it would have been pretty hard pushing a loaded luggage rack up the ramp.

Posted byCorporate

on12 May 2025

Hi Jon Juan,

Thank you for taking the time to share your experience. We're sorry to hear that certain aspects of your stay didn't meet your expectations. Your feedback regarding the upgrade process and the design concept is valuable to us. We also appreciate your comments about the ramp to the elevators, as it helps us identify areas where we can improve.

- The Staff at Voco Laguna Hills

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voco Saranac Lake NY - Waterfront

Welcome to voco™ Saranac Lake NY - Waterfront, your perfect retreat in the heart of the Adirondack Mountains. Nestled on the shores of Lake Flower, our unique boutique hotel invites you to experience adventure, relaxation, and lakeside charm. Wander through Saranac Lake's vibrant community, local shops, and historic downtown. Set out for year-round adventures, from paddling quiet waterways and hiking nearby peaks to exploring Lake Placid's Olympic history and skiing Whiteface Mountain, all just a short drive away. Enjoy amenities like our meeting and event space, indoor pool, and hot tub at our dog-friendly hotel. After a fun-filled day, gather for craft drinks at Lakeside Drift, our onsite waterfront restaurant, offering authentic Adirondack flavors with unbeatable views. Then, unwind in our thoughtfully designed, spacious, and well-appointed guest rooms. Wild at heart. Rich in history. Where the Adirondacks feel like home. Your next great story begins here.

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Overall

5 out of 5

Wonderful Experience

By daveresq1 from Beaver Falls, NY

This is a fairly new hotel with all you can ask for under one room. It has a large hot tub and a fair size indoor pool. Restaurant and bar, with the restaurant serving 3 meals per day. Bath robes are in the rooms for your use free of charge. Spacious rooms and bathrooms that are very clean. The lobby has a fire place and the outside patio on the water has several small gas fire fire pits.

Posted byCorporate

on12 May 2025

Hi daveresq1,

We're thrilled to hear that you enjoyed your stay with us and appreciated our amenities. Your positive feedback about our spacious rooms, cleanliness, and facilities is greatly appreciated. We look forward to welcoming you back in the future.

- The Staff at Voco Saranac Lake NY - Waterfront

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voco Moab

Welcome to voco Moab, where adventure meets comfort in the heart of Utah’s red rock country. Surrounded by breathtaking landscapes, our hotel is just minutes from Arches National Park and Canyonlands National Park, making it the perfect base for exploring towering arches, scenic trails, and rugged desert terrain. Whether you’re setting out for a sunrise hike, tackling the Slickrock Bike Trail, or venturing on a 4x4 off-road tour, the beauty of Moab is at your doorstep. After a day of adventure, return to a space designed for relaxation. Unwind in thoughtfully styled rooms with plush bedding, La Colombe coffee makers, and scenic mountain views. Start your morning with a satisfying hot breakfast before heading out, and look forward to exciting new dining options coming soon. Our friendly team is always on hand to offer recommendations and ensure your stay feels effortlessly comfortable. Stay connected with free Wi-Fi, or take a soothing dip in our indoor pool and hot tub, open year-round. With premium amenities, a 24/7 fitness center, and indoor bike storage, voco Moab is your perfect retreat between adventures.

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Overall

5 out of 5

Great service

By Jules21 from The Woodlands Texas

This hotel is new, clean, the staff at the front desk very nice and helpful

Posted byCorporate

on12 May 2025

Hi,

We’re glad you enjoyed the fresh feel of the hotel and the warm service from our front desk team. It’s always our goal to make every guest feel at ease from the moment they arrive. We look forward to welcoming you back soon!

-The Staff at Voco Moab

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voco Moab

Welcome to voco Moab, where adventure meets comfort in the heart of Utah’s red rock country. Surrounded by breathtaking landscapes, our hotel is just minutes from Arches National Park and Canyonlands National Park, making it the perfect base for exploring towering arches, scenic trails, and rugged desert terrain. Whether you’re setting out for a sunrise hike, tackling the Slickrock Bike Trail, or venturing on a 4x4 off-road tour, the beauty of Moab is at your doorstep. After a day of adventure, return to a space designed for relaxation. Unwind in thoughtfully styled rooms with plush bedding, La Colombe coffee makers, and scenic mountain views. Start your morning with a satisfying hot breakfast before heading out, and look forward to exciting new dining options coming soon. Our friendly team is always on hand to offer recommendations and ensure your stay feels effortlessly comfortable. Stay connected with free Wi-Fi, or take a soothing dip in our indoor pool and hot tub, open year-round. With premium amenities, a 24/7 fitness center, and indoor bike storage, voco Moab is your perfect retreat between adventures.

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Overall

4 out of 5

Friendly staff

By J wang from Knoxville tn

Wish they offer free breakfast.
Being a IHG hotel
Aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa

Posted byCorporate

on12 May 2025

Hi,

Thanks for the feedback! We understand how much complimentary breakfast can enhance a stay, and we’ll make sure your suggestion is shared with the appropriate team. We hope to see you again soon.

-The Staff at Voco Moab

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voco Moab

Welcome to voco Moab, where adventure meets comfort in the heart of Utah’s red rock country. Surrounded by breathtaking landscapes, our hotel is just minutes from Arches National Park and Canyonlands National Park, making it the perfect base for exploring towering arches, scenic trails, and rugged desert terrain. Whether you’re setting out for a sunrise hike, tackling the Slickrock Bike Trail, or venturing on a 4x4 off-road tour, the beauty of Moab is at your doorstep. After a day of adventure, return to a space designed for relaxation. Unwind in thoughtfully styled rooms with plush bedding, La Colombe coffee makers, and scenic mountain views. Start your morning with a satisfying hot breakfast before heading out, and look forward to exciting new dining options coming soon. Our friendly team is always on hand to offer recommendations and ensure your stay feels effortlessly comfortable. Stay connected with free Wi-Fi, or take a soothing dip in our indoor pool and hot tub, open year-round. With premium amenities, a 24/7 fitness center, and indoor bike storage, voco Moab is your perfect retreat between adventures.

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Overall

1 out of 5

Below Average

By LisaJ from Reno

This hotel is below average and over priced for what it is. Bad location. The rooms were fine but the lighting in the bathroom was almost useless.

Posted byCorporate

on12 May 2025

Dear Lisa,

Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet expectations. We strive to provide a welcoming and comfortable stay for all our guests, and we regret that certain aspects of your visit fell short.

Your comments about the bathroom lighting and overall value have been noted and shared with our team for review and improvement. We take all feedback seriously and use it to enhance the guest experience.

Please feel free to reach out to me directly at info@vocomoab.com so I can personally assist in making things right. We’d truly appreciate the opportunity to restore your confidence in us.

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Holiday Inn Express Laurel

Tree-lined streets lead you to the historic town of Laurel, Mississippi, and the Holiday Inn Express & Suites Laurel. Just off I-59, our hotel is between Meridian, Hattiesburg, and Jackson, offering easy access to local attractions like the Lauren Rogers Museum of Art, The Magnolia Center, and Sawmill Square Mall. Experience history at Landrum’s County Homestead & Village. Corporate guests appreciate proximity to businesses like South Central Regional Medical Center, FedEx, Howard Industries, and Masonite. Host meetings and events in our venue and enjoy amenities like free Wi-Fi and parking. Stay active in our Fitness Center and indoor pool and savor our complimentary Express Start® Breakfast. Stay where Southern charm meets modern comfort!

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Overall

1 out of 5

Old and needs renovation

By Jeff from Alabama

This place is old and run down. The carpet in the room that we stayed in was nasty. You better wear shoes the whole time that you are there. There was absolutely no water pressure in the moldy shower. If they put you on the first floor make sure that you bring earplugs because of all the noise.

Posted byCorporate

on12 May 2025

Hello Jeff,

Thank you for staying and sharing your experience at our Holiday Inn Express & Suites Laurel. We appreciate you for being one of our IHG One Rewards Platinum Elite members!

We're committed to providing you with the best overall experience. I'm sorry about the issues you encountered. I brought this up to our local management's attention. I'm certain that the necessary actions will be taken to ensure better service. I also sent you a private message discussing this further.

We look forward to seeing you again on your future trips, and we'll do our best to make your next stay better than the last!

Safe travels,

Jomar M.
Case Manager
IHG Hotels & Resorts Service

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Candlewood Suites Houston - Stafford

Welcome to the newly renovated Candlewood Suites NE Stafford. We offer rooms with modern amenities a countertop stove, fully equipped kitchen with all the utensils you might need, a microwave, and a full-size refrigerator. You can easily do your laundry any time of the day (or night) in our courtesy laundry room, you can also buy detergents, Clorox and fabric softener at our convenient front desk store. Please enjoy our well-equipped gym open 24 hours a day, even on the weekends!!

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Overall

1 out of 5

Unfriendly front desk team member

By LC7213 from Houston, TX

Hello!
We came into Houston unexpectedly for the death of a family member. Being that this was an unplanned trip, we arrived to the Candlewood after booking our reservation while on the road. I selected the option for a late check in being that we were not going to be getting there until minimum 2:30AM. I reserved one bedroom for May 1 and May 2, checking out, May 3 in the morning. My reservation showed those dates booked so upon entering and providing my ID, name and showing him my confirmation number, the person who checked me in (Ayaz?) was absolutely rude. He let me know I could not check in as I did not reserve the precious night. I tried showing him my reservation and he would not allow me to speak. Very unprofessional as I too have worked in hospitality. I patiently would wait for him to finish but each time I would try and explain he would cut me off. At this point it was nearly 3AM and I was desperate for a room. I sat in my car frustrated and began to call the help line on my reservation. I was assisted by customer support for this company whom directed me back to the front desk to speak to the front desk team member who continued to inform customer support he could not let me check in. It appeared the conversation was tense. After speaking with her for nearly 10 minutes, he finally said he would check us in. He failed to mention the only elevator was out of service. We were not made aware of this until keys were in hand. This information is something that should have been made to us prior to check in in the events there is a disability that prohibits us from being able to take the stairs. In my situation, my brother who accompanied me on this trip does have a prosthetic leg. He is very active and will not allow it to limit him but he still gets tired from walking. Ultimately, we were tired and needed to get in bed to prepare for the heaviness the following day would bring. As we walked to the end of the stairs, I did say something out loud along the lines of, “well this bites.” The front desk member proceeded to follow us down the hallway to the staircase insisting he helps but we were not interested as he had made it so difficult to check in. He mentioned to me after the call I made to customer service that it was not necessary for me to do that. He insisted he could have helped me if I weren’t so difficult. By this point I had no interest or desire to see or speak with him anymore. I simply needed to get in bed as more important things were on my mind. After refusing his assistance 5 or more times the front desk member finally left us alone to get to our room. We were placed on the most upper level, which is okay but being that the elevator was broken, it would have been nice to have received a small discount for the inconvenience. Further more the hallway in the staircase reeked of urine, the exit doors (that require key cards) for multiple location along the hotel were left propped open as to make it to where anyone could come into the hotel. This area of Houston is not the best. It was appearing that people were partaking in drug use in the parking lots, people can he seen gathering in the back who appeared unhoused or disheveled. I am from Houston so I am familiar with the culture and the reality of what is our here but to not greeted appropriately by staff when checking in and to have a broken elevator, this stay should not have been this difficult. I have been dealing w the passing of my family member which is why I was unable to leave a review or complaint sooner but we will never be staying at another candlewood. Most difficult/disappointing/unhospitable stays I have ever had. I’ve been the manager at hospitality locations such as hotels, cabin/RV rentals, etc and hands down this one of the worst locations I have ever stayed at. We will not be coming back but for your future guests/visitors, I would have someone address these issues ASAP. Thank you for your time.

Posted byCorporate

on12 May 2025

Hi LC7213,

We're sorry for your loss.

Thank you for staying and sharing your experience at our Candlewood Suites Houston - Stafford. We appreciate you for being one of our IHG One Rewards members!

We're committed to providing you with the best overall experience. I'm sorry about the issues you encountered. I brought this up to our local management's attention. I'm certain that the necessary actions will be taken to ensure better service. I also sent you a private message discussing this further.

We look forward to seeing you again on your future trips, and we'll do our best to make your next stay better than the last!

Safe travels,

Jomar M.
Case Manager
IHG Hotels & Resorts Service

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Staybridge Suites Atlanta - Midtown

Extended-stay hotel in Midtown Atlanta Suites Hospitality and cleanliness are guaranteed at the Staybridge Suites Midtown Atlanta hotel. We are committed to cleanliness and open to answering any questions you have about our cleaning procedures. Our spacious suites include full kitchens, flexible workspace, and living area along with all the standard Staybridge Suites services. Perfect for social distancing. With a MARTA transit station steps from the hotel and close highway access, traveling to and from Atlanta’s Hartsfield-Jackson International Airport is quick and easy. Our proximity to local corporate offices such as Norfolk Southern, Honeywell, Southern Company, Coca-Cola Headquarters, and Google ensure your stay is productive. Leisure guests enjoy the benefit of staying in the center of world-famous attractions such as The Georgia Aquarium, Mercedes-Benz Stadium, World of Coca-Cola Museum, CNN Tour, State Farm Arena, The Fox Theatre, and much more. Our hotel is also near parks and many outdoor activities. Whatever brings you to Atlanta, we look forward to having you stay with us.

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Overall

1 out of 5

Horrible experience

By GTGrad25 from California

No clean towels available, room was given away, no extra bedding available...the list goes on and on

Posted byCorporate

on12 May 2025

Hi GTGrad25,

I am glad to have been a host to one of our valued IHG® One Rewards members. Thank you for staying at the Staybridge Suites Atlanta - Midtown for your trip and for sharing your thoughts about your stay. I trust that all is well.

We love our guests to feel comfortable and at home at Staybridge Suites. I want to offer our sincerest apology for what happened during your stay. I have shared your feedback with the hotel management team to ensure necessary action to prevent the same issues from reoccurring. I would love to regain your faith in our hotel, and I have sent you a private message with additional details.

We look forward to having the opportunity to share a more positive experience.

All the best,

Grace L.
Case Manager
IHG Hotels & Resorts Service

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Hotel Indigo Atlanta - Vinings Galleria

Boutique Hotel in the charming Vinings Cumberland Galleria Area. Escape to our boutique style hotel in the historic Vinings Cumberland Galleria walking neighborhood. Complimentary parking and shuttle service that will take you anywhere you need within a 3 mile radius. Convenient access to I 285, I 75 and US 41. We are 21 miles from Atlanta Hartsfield Jackson Airport. Nearby are the Cobb Galleria Centre, the Battery Atlanta, Truist Park, Cobb Energy Performing Arts Centre, Home Depot Headquarters, and the Vinings Overlook. We are a short drive from the Mercedes Benz Stadium, Georgia Aquarium, Six Flags, Nissan, Sandvik, Dobbins Air Reserve Base, IBM, and Buckhead. Feel right at home in a spacious guest room that features plush bedding, spa inspired bathrooms, 55 inch TVs, and complimentary Wi-Fi. Enjoy our resort style pool and 24-hour Fitness Center. Event space for corporate meetings, weddings, or special events is available with full service catering. The Public House, our on-site bar and restaurant, features our Executive Chef's inspirations.

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Overall

1 out of 5

Uncleanliness and horrible customer service

By Moes from Atlanta

I didn't enjoy the stay. My room door was left open by the door lock lever, the bed had been wallowed on, two cups with beer in them were left in them room. A used towel was left on the bed. and towels in the bathroom had been used. a used towel was left on the desk chair. I reported to the front desk and the head house tenant told me I should have come back downstairs and reported last night, the house tenant then asked what time I checked in that night, I asked her if it mattered. I was tired and drained from hosting and cleaning up after an event that I was there for.
Nothing was done, by desk clerk, she was on the phone and then told me she couldn't find her phone, I asked for a printed receipt to submit to my company because it was business travel stay. she told me her printer was out of ink. I have pictures of the room when I entered it.

Posted byCorporate

on12 May 2025

Hi Moes,

Thank you for staying and sharing your experience at our Hotel Indigo Atlanta - Vinings Galleria. We appreciate you for being one of our IHG One Rewards Diamond Elite members!

We're committed to providing you with the best overall experience. I'm sorry about the issues you encountered. I brought this up to our local management's attention. I'm certain that the necessary actions will be taken to ensure better service. I also sent you a private message discussing this further.

We look forward to seeing you again on your future trips, and we'll do our best to make your next stay better than the last!

Safe travels,

Jomar M.
Case Manager
IHG Hotels & Resorts Service

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