It is truly a delight to write this reference and review to Holiday inn Express, Malta. I hold IHG Diamond elite membership and stayed in many IHG properties, but my stay in Holiday Inn Express Malta is very special. I stayed for a long time and the pleasant experience tempted me to extend my stay and even planning for a return. The prime location of the hotel, amazing staffs, its great ambiance, modern building, comfort and complimentary access to full fledged real fitness center, spa and pool facilities makes it more special. IHG one reward members get some special treats and added amenities. The IHG greener stay at this property is more appreciable.
I must admit Ms. Maria Farrugia - Operational Manager is such an extraordinary person who is maintaining the property so well with genuine care and attention. I have never seen such a hard working, more hospitable, sincere, friendly and accessible manager anywhere else. One could see her working even from 7AM helping the team members, coordinating and even ensuring everything is fine at breakfast. She truly cares for her staff and guests. She went on personally, showed different rooms and made sure I got what I liked with good views. I once took two issues to her and she resolved and did everything to make sure i get a pleasant experience. Since she worked from inception in different roles and came up through hard work, no one knows better than her about every aspect of the hotel, service and guests. She strives so hard to make it even better. She truly deserves a five star.
Breakfast is served with love and deep care especially by Mr. Saviour. Mr. Saviour is a true blessing and asset for this property. He treats everyone with love and affection indiscriminately. I bet one will never get the same excellent breakfast anywhere else in Holiday Inn Express. It is simply splendid with a lot of healthy choices ranging from hot beans, freshly baked croissants, cooked meat, fresh vegetables, a range of hot/soft drinks and a lot of fresh fruits. It is truly healthy and blissful with a mesmerizing sunny beach view on the 8th floor every morning.
Every single staff member of this property is service oriented and works sincerely. They are welcoming and very respectful to the guests contributing to the greatness of the property. I deeply thank Holiday inn express Maltas entire team for your great services and for everything. I wish you all only the best.
With kind regards and well wishes,