My family and I returned to our favourite resort in the Maldives after our last trip there in late 2019. We have been visiting this resort for approximately 10 years! In fact, we visited the resort 2x this year in the span of one month (late March 2022 and late April 2022)!
The HI Kandooma and its staff (I prefer to call them our friends) are still as good as ever. Overall service was Excellent and Attentive - catering very much to our needs and the needs of all their guests. Kudos to Mark (GM) and Shahid (EAM)!
Check in and check out was smooth and efficient as always.
We were especially impressed with the resort's Dive Centre and their staff who took great care of my wife and son during their many dives (64 dives)! The 2 boys at the Dive Centre were knowledgeable and most experienced.
F&B was excellent although the a la carte menu could do with some new dishes! We exhausted the a la carte menu after 15 days! The boys and girls at F&B operations were efficient and accommodating providing top notch table service! Kudos to both Eddie (Executive Chef), Siva (F&B Director), all managers especially Rateesh and Jobi; for ensuring the high standards!
On our first trip, my wife and son had to do a pre-departure PCR and the resort's medical doctor (Dr B.) and assistant were on hand and did the tests quickly and efficiently.
My wife and son were interested in the Shark Snorkelling activity organised by the resort's Water Sports Centre and put their names down for it. However because of high winds, this activity had to be postponed. The Water Sports Centre failed to inform or asked my wife and son if they were interested to go again when they confirmed the trip the following day. This was a failure in their SOP and unfortunate as they "left behind" 2 disappointed guests who were really looking forward to this activity!
Overall, we had two wonderful stays, great guests experience (Bandula and Ekla) and would certainly recommend HI Kandooma!
Thanks again to all staff who made this our relaxing and enjoyable home away from home! Until we return, wishing all staff and friends the very best!