This Indigo property is very young (2-3 years old) and has a refreshing architecture and ID. The staff are quite young and are enthusiastic about their work. Service levels are high but can be further improved. All staff are very friendly and welcoming especially, Yanti (Makasa), Arya (Bali Salon), Sathira, Dyna (Front Office), Dewa, Pasek, Darryl, Jaya (Pottery Cafe), Sufian (Sugar Sands) and Gede (Pool).
The resort has very nice communal and public areas, rooms are well designed and generous in space. Depending on the type of rooms booked, some face the pool area (Oasis) and others faced the front porch (Classic) or side gardens (Neighbourhood). There are also 19 villas on the premises. Facilities and amenities are sufficient. Restaurants and bars provide excellent food and drinks, however prices can be lower. The swimming pool area is nice and inviting. The Nite Club (Sugarsand) has a nice vibe with great food.
We also tried dinner at Salon Bali and found the food both tasty and unique (Balinese Classic x Haute Cuisine). Service was excellent!
Negative points about this resort include Front Office staff not acknowledging my IHG status, staff are young and appear a little unsure of procedures hence the need to repeat requests etc. Check in took over 40 minutes and this was late at night (9:45pm). Toilets in the room were not cleaned properly with grime stuck between the floor tiles! Resort transportation cost was a little on the high side and needs to be more competitive.
Overall, this resort hotel is situated in a wonderful area (Seminyak) but needs to maintain its exterior and improve on staff efficiency if it is to stay at the top of any travellers' choice when visiting Bali.