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AMEA's Review Comments
 
 Holiday Inn Penang
Holiday Inn Penang
Located in the heart of Batu Ferringhi, Holiday Inn Resort Penang is a family-friendly beach-side resort situated nearby popular attractions, including Batu Ferringhi Night Market, Penang National Park, ESCAPE Theme Park and Tropical Spice Garden. The 4-star beach resort offers stunning ocean and lush garden views from the spacious rooms and suites, while the Kid Suites feature PlayStation games and bunk beds that are perfect for family getaways. Indulge in international and local flavours at the hotel s signature restaurants and unwind with a relaxing treatment at the spa, as your little ones enjoy the outdoor swimming pool and exciting activities at the Kid s Club. For those looking to host their events can enjoy the hotel s various indoor and outdoor venues that can accommodate up to 200 people.
 
Overall
4 out of 5
4 out of 5
Comfortable room and great services
By Afney from Kelantan, malaysia
Nice and comfortable stay
Staff was helpful
May visit this hotel back if going to penang
Customer avatar
Posted by
onFebruary 2, 2017
Dear “Afney”
Appreciate you are taking the time to write a review for our Holiday Inn Resort Penang and sharing that you have enjoyed our clean and comfortable rooms and as well the helpful team.
We look forward to have you all back again and please do not hesitate to contact us directly if we can be of any assistance.
Sincere regards
Dominic
General Manager
dominic.egger@ihg.com
0points
0of 0voted this comment as helpful.
 
Welcome to Crowne Plaza Auckland, your ideal destination for both business and leisure travel. Located in the heart of Auckland City, our hotel places a world of possibilities right at your doorstep. Experience the best of Auckland with New Zealand's premier shopping, theaters, and restaurants just steps away. Our central location offers unparalleled convenience, with the iconic Sky Tower standing proudly just one street over. Enjoy a full-service experience with 10 flexible meeting spaces, Aria Restaurant & Bar, a fitness centre, sauna, and business centre. Relax and rejuvenate in one of our 352 well-appointed standard, premium rooms, or suites. Upgrade to our Executive Lounge access rooms for a sophisticated retreat, complete with breathtaking views of the central business district merging seamlessly with the ocean. Our Sleep Advantage program ensures a restful night’s sleep, preparing you for a productive day ahead. Convenient customer self-parking is available next door to the hotel with direct entry. From here, you can explore the City of Sails on foot or easily access your car to discover the greater Auckland region.
 
Overall
5 out of 5
5 out of 5
a cost effective hotel to see new year fire works in auckland
By ryan18 from hongkong
My first visit to auckland to see new year fire works and its valueble for a points room. No regret at all to be there.. location is excellent . 300m walk to sky tower and 300m walk to main street. well. gold memver doesnt have breaky. lounge. anything.... anyway. its worth it.
Customer avatar
Posted by
onFebruary 2, 2017
Dear ryan18,
Thank you for taking the time to review your recent stay with us at Crowne Plaza Auckland. We are very fortunate here with our location and proximity to the SkyTower, it is the perfect place to watch the New Year’s Eve fireworks!
Thank you also for your loyalty as a Gold Elite IHG Rewards Member. Please feel free to contact myself directly on clare.leonard@ihg.com if you are planning a return visit to Auckland, I would be happy to assist you in making a reservation to ensure that you have the room category you prefer. We have several options that include access to our wonderful Club Lounge.
We hope to welcome you back soon!
Kind regards,
Clare Leonard
Front Office Manager
0points
0of 0voted this comment as helpful.
 
Refined and elegant as the city itself, InterContinental The Strings Tokyo is the perfect way to experience the beauty of Tokyo. The hotel is only a short walk from Shinagawa Station, with direct access via the Shinkansen Bullet Train to Yokohama, Osaka, Kyoto, and Kobe. The famous Tsukiji Fish Market and Ginza district are nearby. While you're here, enjoy award-winning dining, panoramic city views, and elevated luxury unlike any other.
 
Overall
3 out of 5
3 out of 5
価格が高い。
By MASA from 日本
部屋の広さの割りに価格が高いと思いました。
フィットネスジムを無料で使用出来た事が良かったです。
あと、中国人観光客のマナーを何とかして頂きたい。
Customer avatar
Posted by
onFebruary 2, 2017
MASA様、この度は当ホテルへのレビューを投稿いただき誠にありがとうございました。IHG™リワーズクラブ会員様として、 いつもご愛顧いただき重ねて御礼申し上げます。ご滞在中はフィットネスでお楽しみいただけたとのこと、大変嬉しく存じます。また、ご料金等の率直なご意見を頂きまして誠にありがとうございます。MASA様からの貴重なご意見を参考に、他のスタッフと共有し、サービスの改善に役立てさせていただきたいと思います。MASA様またのご利用を心よりお待ち申し上げます。
敬具
敬具当ホテルではお客様に素晴らしいご滞在を提供できるようスタッフ一同尽力しており、お客様からのフィードバックを貴重なご意見として参考にさせていただいております。またのご利用をお待ち申し上げております。
敬具
0points
0of 0voted this comment as helpful.
 
Welcome to Crowne Plaza Auckland, your ideal destination for both business and leisure travel. Located in the heart of Auckland City, our hotel places a world of possibilities right at your doorstep. Experience the best of Auckland with New Zealand's premier shopping, theaters, and restaurants just steps away. Our central location offers unparalleled convenience, with the iconic Sky Tower standing proudly just one street over. Enjoy a full-service experience with 10 flexible meeting spaces, Aria Restaurant & Bar, a fitness centre, sauna, and business centre. Relax and rejuvenate in one of our 352 well-appointed standard, premium rooms, or suites. Upgrade to our Executive Lounge access rooms for a sophisticated retreat, complete with breathtaking views of the central business district merging seamlessly with the ocean. Our Sleep Advantage program ensures a restful night’s sleep, preparing you for a productive day ahead. Convenient customer self-parking is available next door to the hotel with direct entry. From here, you can explore the City of Sails on foot or easily access your car to discover the greater Auckland region.
 
Overall
4 out of 5
4 out of 5
A very good city hotel in a top location
By tamatoatahiti from California
Un très bon hotel très bien situé.
Un petit déjeuner buffet fabuleux.
Le seul point negatif qui peut être corrigé: le lit est trop souple et s'enfonce en son milieu (effet banane) et les oreillers sont trop durs et épais (dixit certains de mes connaissances aussi).
Customer avatar
Posted by
onFebruary 2, 2017
Dear tamatoatahiti,
Thank you for taking the time to review your recent stay with us at Crowne Plaza Auckland. I am so pleased to read that you enjoyed our buffet breakfast in Aria Restaurant.
If you are planning a return trip to Auckland, please feel free to contact me on clare.leonard@ihg.com as we can arrange a firmer mattress for you as per your preferences.
Kind regards,
Clare Leonard
Front Office Manager
0points
0of 0voted this comment as helpful.
 
InterContinental Hanoi Westlake is an iconic hotel in the heart of the vibrant Tay Ho district, offering travellers luxurious guest rooms and personalised Club InterContinental service. Experience celebrated award-winning dining at Saigon Restaurant or take in a magnificent sunset at Hanoi's only overwater bar, Sunset Bar. The hotel is minutes away from the city’s most alluring attractions, and offers a peaceful respite from the bustling city, in a beautiful and iconic lakeside setting.
 
Overall
5 out of 5
5 out of 5
Great hotel, location is a little far
By etjones11 from Yokosuka, Japan
Great location, and very easy to taxi into the old quarter. The lake just didn't really impress me. I think I would try and get the best place in the old quarter. Having said that, it probably would not have been as nice and not had the view.
Staff deserves its own shout out, extraordinarily friendly and helpful.
Customer avatar
Posted by
onFebruary 2, 2017
Dear etjones11,
Thank you for reaching out to provide us feedback on your recent stay with us.
We appreciate your positive notes towards our staff. We will share this with the team.
We do hope that the view of the lake did not detract the overall experiences with us and we thank you for staying with us.
Looking forward to see you back soon at InterContinental Hanoi Westlake.
Best regards,
Erik Daniels
Director of Rooms
InterContinental Hanoi Westlake
0points
0of 0voted this comment as helpful.
 
InterContinental Hanoi Westlake is an iconic hotel in the heart of the vibrant Tay Ho district, offering travellers luxurious guest rooms and personalised Club InterContinental service. Experience celebrated award-winning dining at Saigon Restaurant or take in a magnificent sunset at Hanoi's only overwater bar, Sunset Bar. The hotel is minutes away from the city’s most alluring attractions, and offers a peaceful respite from the bustling city, in a beautiful and iconic lakeside setting.
 
Overall
5 out of 5
5 out of 5
Stayed in January
By PaulR51 from Canberra, Australia
Hi my stay at the hotel was fantastic, very friendly staff, who were only too eager to help. Would definitely stay here again. Met some really great people and was able to get around and see some of Hanoi quite easily from here. Lots of good bars (with recommendations from staff) Check out The Republic and Savage, which are very nearby, some very cool people at these places.
Customer avatar
Posted by
onFebruary 2, 2017
Dear PaulR51,
Thank you for the positive review on your recent stay with us.
We appreciate your note on the genuine care of our colleagues.
Our hotel has a couple of nice restaurants and bars on walking distances.
Thank you for your loyalty and staying with us. Looking forward to see you back soon in Hanoi.
Best regards,
Erik Daniels
Director of Rooms
InterContinental Hanoi Westlake
0points
0of 0voted this comment as helpful.
 
InterContinental Hanoi Westlake is an iconic hotel in the heart of the vibrant Tay Ho district, offering travellers luxurious guest rooms and personalised Club InterContinental service. Experience celebrated award-winning dining at Saigon Restaurant or take in a magnificent sunset at Hanoi's only overwater bar, Sunset Bar. The hotel is minutes away from the city’s most alluring attractions, and offers a peaceful respite from the bustling city, in a beautiful and iconic lakeside setting.
 
Overall
5 out of 5
5 out of 5
Enjoyable Getaway
By HanoiNate
Family had an enjoyable time due to the location, service and staff
Customer avatar
Posted by
onFebruary 2, 2017
Dear HanoiNate,
Thank you for your loyalty and we appreciate your choice of accommodation during your recent visit with us.
Appreciate your positive feedback towards our services and facilities.
Hope we will see you again at InterContinental Hanoi Westlake.
Best regards,
Erik Daniels
Director of Rooms
InterContinental Hanoi Westlake
0points
0of 0voted this comment as helpful.
 
InterContinental Hanoi Westlake is an iconic hotel in the heart of the vibrant Tay Ho district, offering travellers luxurious guest rooms and personalised Club InterContinental service. Experience celebrated award-winning dining at Saigon Restaurant or take in a magnificent sunset at Hanoi's only overwater bar, Sunset Bar. The hotel is minutes away from the city’s most alluring attractions, and offers a peaceful respite from the bustling city, in a beautiful and iconic lakeside setting.
 
Overall
5 out of 5
5 out of 5
Awesome facility
By Anonymous from Sydney
A memorable experience and great start to our 3 week vacation in Vietnam
Customer avatar
Posted by
onFebruary 2, 2017
Dear valued guest,
Thank you so much for your great comments.
We do hope you will have an enjoyable holiday in Vietnam.
If your schedule brings you back to Hanoi please do not hesitate to contact us directly.
Best regards,
Erik Daniels
Director of Rooms
InterContinental Hanoi Westlake
0points
0of 0voted this comment as helpful.
 
InterContinental Hanoi Westlake is an iconic hotel in the heart of the vibrant Tay Ho district, offering travellers luxurious guest rooms and personalised Club InterContinental service. Experience celebrated award-winning dining at Saigon Restaurant or take in a magnificent sunset at Hanoi's only overwater bar, Sunset Bar. The hotel is minutes away from the city’s most alluring attractions, and offers a peaceful respite from the bustling city, in a beautiful and iconic lakeside setting.
 
Overall
5 out of 5
5 out of 5
Outstanding experience
By Walt FL from Orlando FL
Might be the best Intercontinental I have ever stayed.
Customer avatar
Posted by
onFebruary 2, 2017
Dear Walt FL,
Thank you for your great notes on your recent stay with us.
It is nice to hear we made a positive impact during your visit with us.
May we thank you for your loyalty and hope to see you again soon at InterContinental Hanoi Westlake.
Best regards,
Erik Daniels
Director of Rooms
InterContinental Hanoi Westlake
0points
0of 0voted this comment as helpful.
 
InterContinental Hanoi Westlake is an iconic hotel in the heart of the vibrant Tay Ho district, offering travellers luxurious guest rooms and personalised Club InterContinental service. Experience celebrated award-winning dining at Saigon Restaurant or take in a magnificent sunset at Hanoi's only overwater bar, Sunset Bar. The hotel is minutes away from the city’s most alluring attractions, and offers a peaceful respite from the bustling city, in a beautiful and iconic lakeside setting.
 
Overall
3 out of 5
3 out of 5
mediocre
By rick from jersey
tired and gritty venue in Hanoi, in desperate need of updating and modernization, perhaps staff training opportunities also
Customer avatar
Posted by
onFebruary 2, 2017
Dear Rick,
Thank you for your valued time providing us feedback on your recent stay with us.
We apologize that our service and product was not up to expectations, we would like to hear more constructive feedback from you.
Is it possible to send me an e-mail (erik.daniels@Ihg.com) as we would like to know more about your experiences in order to improve
our services and facilities.
Thank you for your loyalty staying with us and looking forward hearing from you.
Best regards,
Erik Daniels
Director of Rooms
InterContinental Hanoi Westlake
0points
0of 0voted this comment as helpful.
 
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