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Welcome to our vibrant oasis, where modern luxuries and warm Texas hospitality greet you at every turn. InterContinental Houston is located next to the world-renowned Texas Medical Center and moments from Rice University and beloved cultural institutions, putting you at the heart of the city’s renowned landmarks. Delight in enticing cuisine at Safina Mediterranean, find exceptional event venues that set the bar for Houston meetings, and relax in an inviting terrace pool that soothes the soul.
 
Overall
2 out of 5
2 out of 5
Great Hotel but missed the mark
By Geno
I typically don't provide hotel reviews however my stay was below expectations so I'm taking the time to provide my experience. I've been debating giving the hotel one star but the room and comfort was great!
After entering the room, I used the toilet which would not flush.The lid was anchored on both sides so I couldn't get it to work so jiggled the handle and eventually got it flush! Thank God! The front desk sent a maintenance person up and she claimed it was fixed and again I used the bathroom and it would not flush! The second maintenance guy repaired it!
Also my hotel bill had car parking charge so I just called to have it adjusted. When I checked in I told the front desk, "i don't have a car".
The time in the clock was off and I couldn't adjust it since the bay was sealed with a screw
The room was amazing and bar was great other than these three very disappointing experiences.
Customer avatar
Posted by
onMarch 2, 2025
Hello Geno,

Thank you for staying at our InterContinental Houston. We appreciate your loyalty as an IHG® One Rewards member and for making IHG Hotels & Resorts your travel partner.

We strive to be the best InterContinental, and our goal is to let our guests experience a relaxing time with us. I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management to address this immediately, and I'm confident they will take steps for improvement so it won't happen again.

We hope you choose IHG Hotels & Resorts for your future travels.

Sincerely,

Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
At voco® hotels, we're all about the warmest of welcomes and providing our guests with those locally inspired touches. Our rooms provide a characterful space to unwind and spend some ‘me time’. Whilst the POMO Restaurant & Bar, allows guests to indulge in authentic local flavours. Superbly located with a scenic view, in the historic Gasworks district beside the tranquil banks of the river Lagan. voco® Belfast is within walking distance to the heart of Belfast city centre. Here you will be able to explore shops, restaurants, historic venues and fun family activities and attractions. Belfast offers an unforgettable experience for everyone, whether you're here for business or leisure, voco® Belfast promises a stay that is warm, inviting, and full of charm.
 
Overall
3 out of 5
3 out of 5
Business Trip
By N Keenan from Scotland
Hotel in is a great location. Not too far from the city centre & tourist spots.
Usual big chain hotel - rooms nice enough & had all the basics required.
Staff all really friendly but the inflated parking costs, expensive breakfast(not worth the money) & restaurant & bar has not much of an atmosphere & pricing in the snack menu, main menu & bar prices are over inflated.
Customer avatar
Posted by
onMarch 2, 2025
Hi N Keenan,
Thank you for staying and choosing our voco Belfast during your business trip. We appreciate you as one of our guests!
Complete guest satisfaction is our topmost priority. I'm sorry we've missed the mark. I shared this with our hotel management team. I trust that the actions to be taken will make your next stay as impeccable as possible it can be.
We look forward to hosting your stay again for your future accommodation needs!
Stay safe,
Jomar M.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Enjoy the nicest hotel in town! Simple, smart travel with new contemporary décor, and high tech design at the Holiday Inn Express and Suites Mount Vernon, IL. Guests will benefit from our central location with easy access to I-57 and I-64. Continental Tire, Walgreens Distribution Center, Good Samaritan Hospital, and SSM are just a few corporations near the hotel. Visit some of our spectacular historical sites like The Cedarhurst Center for the Arts; which includes Mitchell Museum and the Kuenz Sculpture Park, and the Jefferson County Historical Village. Take the family to the Aquatic Zoo Waterpark. Go on an adventure at Rend Lake; which includes boating, fishing, hiking, and swimming. You can also enjoy a round of golf at the 27-hole Rend Lake Golf Course. Our nonsmoking Holiday Inn Express and Suites Mount Vernon, IL offers an indoor heated salt-water pool, and a warm welcoming great room that features an outdoor patio and sweet shop. We provide an array of complimentary amenities including hot breakfast buffet, 24- hour Fitness Center and reliable high-speed wireless Internet. Midwest hospitality is what you can expect from us to make you feel like this is your home away from home.
 
Overall
3 out of 5
3 out of 5
Noise and TV issues
By Rpfire from Illinois
Staying on the 1st floor presents huge noise issues. Directly related to the outside exit at the end of the hallway. Anytime the door is opened it sounds like a freight train is rushing down the hallway. I am assuming this is because of the wind. That door is opened several times during night and early morning. I have stayed here several times and this is always an issue I requested 2nd floor or higher but I always receive 1st floor room. Unfortunately I think I will have to look for a different hotel when I stay in Mt Vernon. This pass trip I also had an issue with TV remote I walked to front desk was given new batteries that didn't work. Walked back to front desk asked for a different remote the desk clerk stated she would look for one when she got freed up. She had several people waiting to check in so I told her to forget it and went to bed.
Customer avatar
Posted by
onMarch 2, 2025
Hi Rpfire,
Thank you for staying and choosing our Holiday Inn Express & Suites Mount Vernon. We appreciate you being a Gold Elite member of our IHG® One Rewards program!
We always strive to provide the best service to our guests. I'm sorry for the experience. I shared this with our hotel management team. I'm certain that your feedback will be used as a reference to enhance our services and guest experience.
I hope you'll consider us again for your future accommodation needs!
Stay safe,
Jomar M.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Treat yourself to a worry-free stay at one of the best hotels in Beaumont, TX- Holiday Inn® Beaumont Plaza (I-10 and Walden Road), located just minutes from the heart of Beaumont, Texas. Take the stress away from travel as you relax in the sky atrium with a cascading waterfall in the comfort of our lobby. Located near Port Arthur & minutes from Louisiana, this amazing hotel in Beaumont, TX keeps you in the heart of Southeast Texas' excitement. We're just a few miles from numerous attractions and restaurants, including the multi-purpose entertainment and sports complex at Ford Park, the Imagination Station at Central Park and many popular local restaurants within less than a mile, like Pappadeaux's Seafood Kitchen; a short walk across the street. If you are looking for a lavish ballroom, meeting or event spaces in Beaumont, TX, Holiday Inn Beaumont Plaza is the best choice. There is no better place to have a birthday party in Beaumont, TX other than celebrating it at the best hotel in Beaumont TX - Holiday Inn Beaumont Plaza. We are your go-to party venue in Beaumont, TX to host any Quinceaneras, Bar Mitzvah or any celebration. If you need to host a meeting, reception or a catered event then consider the 22,000 sq. ft. of flexible event space. We also have a 24-hour business center. Beaumont, TX businesses like the Exxon Mobil Refinery, Lamar University, the Dupont and Goodyear plants are located minutes from the hotel.
 
Overall
3 out of 5
3 out of 5
Room needs maintenance
By Diana from Arizona
The curtain in the room was hanging. The clip needed to be repaired to hang properly. A simple task that could have done before we arrived.
The shower curtain was ripped. Another simple task that could have been replaced.
The bathtub faucet needs to be replaced. It was difficult to turn and ran hot and cold while you showered.
I mentioned it to the staff when I left and she gave no response to my concerns.
The buffet breakfast did not have much of a selection. The staff was courteous and helpful.
I was very disappointed in this Holiday Inn. We always stay at holiday inn because of our experiences. This one is a thumbs down and would not recommend to anyone.
Customer avatar
Posted by
onMarch 2, 2025
Hi Diana,
Thank you for staying and choosing our Holiday Inn & Suites Beaumont-Plaza (Interstate-10 & Walden) to celebrate a special occasion. We appreciate you being a member of our IHG® One Rewards program!
We always strive to provide the best service to our guests. I'm sorry for the experience. I shared this with our hotel management team. I'm certain that your feedback will be used as a reference to enhance our services and guest experience.
I hope you'll consider us again for your future accommodation needs!
Stay safe,
Jomar M.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to Holiday Inn Express & Suites Birmingham East Irondale As a proud IHG Property, we offer an unbeatable stay in Irondale , Alabama . We are situated on top of a hill surrounded by woods. Guests can enjoy the small, quiet, home town feeling of Irondale by staying at the 100% Smoke Free Holiday Inn Express & Suites . Enjoy the convenience of being within one mile of EWTN campus and less than five miles from corporate offices of Motion Industries , IMBL , Simple Fashions , and New Mercedes Benz Showroom . Popular attractions like Barbers Motorsports , Talladega Racetrack , Civil Rights Museum , , Sloss Furnace , Birmingham Jefferson County Convention Center , Honda Of Alabama are nearby. We are conveniently located on I20 at exit 133 and convenient to I 459 & I 59 . Our hotel is only 5 miles away from Downtown Birmingham , UAB , Birmingham Airport , BJCC , Legion Field , and Birmingham Crossplex . Our well-appointed guest rooms feature our new Stay Smart bedding with triple sheeting as well as a microwave , mini-fridge and single cup Keurig Coffee maker in every room. Every stay includes a Complementary Express Start Hot Breakfast , free High Speed Internet , Fitness Center , Outdoor Pool , and 24/7 snack market .
 
Overall
2 out of 5
2 out of 5
Staff in general is very nice
By S00zq from Madison, AL
If you experience double charging as we did, be prepared to be blamed for it.
Customer avatar
Posted by
onMarch 2, 2025
Hello S00zq,

Thank you for staying at our Holiday Inn Express & Suites Birmingham-Irondale (East). We appreciate your business and making IHG Hotels & Resorts a part of your travel.
We strive to be the best Holiday Inn Express, and it is our goal to let our guests experience a relaxing time with us. I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management to address this immediately. I'm confident they will take steps for improvement so it won't happen again.

We hope you choose IHG Hotels & Resorts for your future travels.
Sincerely,

Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Experience the perfect stay at Holiday Inn Express & Suites Spring Hill, a welcoming local destination just three miles from the world-famous Weeki Wachee Springs. Ideally situated near the Suncoast Parkway on US Highway 19, our hotel is perfect for family trips and business travel, with nearby shopping, dining, and 12 luxurious golf courses. Feel at home with our convenient amenities. Enjoy hot coffee in the lobby and in your room, stay connected with our onsite business center and free high-speed Wi-Fi, and start your day with a complimentary buffet breakfast. Unwind with our 24-hour fitness center and refreshing outdoor pool. At Holiday Inn Express & Suites Spring Hill, we have everything you need for a stress-free, exceptional stay.
 
Overall
3 out of 5
3 out of 5
Hotel needs a renovation
By soup from Dallas, Texas
I stayed here for 4 nights. The elevator was broken for the entire stay. I saw several guests manhandling heavy personal belongings from the 1st floor to the 3rd floor. The cleaning staff were struggling to bring cleaning supplies up and down the property because of the broken elevator.
Customer avatar
Posted by
onMarch 2, 2025
Hi soup,
Thank you for staying and choosing our Holiday Inn Express & Suites Spring Hill during your business trip. We appreciate you being a Platinum Elite member of our IHG® One Rewards program!
We always strive to provide the best service to our guests. I'm sorry for the experience. I shared this with our hotel management team. I'm certain that your feedback will be used as a reference to enhance our services and guest experience.
I hope you'll consider us again for your future accommodation needs!
Stay safe,
Jomar M.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Newly Renovated Hotel Located off I-70, the Candlewood Suites Grand Junction NW has a prime location with easy access to all. Our spacious suites include all the luxuries of home while you enjoy all the area has to offer. Bask in the warm sunsets or gaze at the soaring natural monuments! Grand Junction is home to many activities that range from river rafting, to wine tasting, to strolling through our historical downtown or art museums. Grand Junction is known for its many tourist attractions including Colorado National Monument, Powderhorn, Colorado Mesa University, and Western Colorado Wine County with some of the best wines the valley has to offer. Grand Junction features some great events such as Country Jam USA, the JUCO World Series, and our home baseball team, The GJ Rockies who have over 30 home games throughout the year. Our suites include a fully equipped kitchen with dishwasher, full size fridge, two burner stove top and microwave, a large desk space, a 32-inch flat screen TV, and much more! We feature a full fitness center, and our Candlewood Cupboard, where you can purchase frozen dinners or midnight snacks. Our Lending Locker provides you with crockpots, boardgames, coolers, and much more. You can also bring a beverage to enjoy grilling in our outdoor gazebo! The Candlewood Suites Grand Junction NW provides comfort and welcomes you as family!
 
Overall
2 out of 5
2 out of 5
Smelly
By Diamond elite member from Denver CO
Room had an oder. Water was Luke warm. Signs noting on check in they would be replacing water heaters on Monday. Asked if they had hot water now. No idea. Should have enough listed on website. Would not have stayed there. Don't stay at Candlewood suites usually so probably won't try them again
Customer avatar
Posted by
onMarch 2, 2025
Hello Diamond elite member,

Thank you for staying at our Candlewood Suites Grand Junction North West. We appreciate your loyalty as an IHG® One Rewards Diamond Elite member and for making IHG Hotels & Resorts your travel partner.
Our goal is to let our guests experience a relaxing time with us, and I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management to address this immediately, and I'm confident they will take steps for improvement so it won't happen again.

We hope you choose IHG Hotels & Resorts for your future travels.
Sincerely,

Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to our Holiday Inn Express® Canton Hotel. Come experience a memorable stay with first-class amenities and beautiful décor at one of the finest hotels in Canton, Michigan. Located off I-275 and Michigan Avenue, we're eight miles from the Detroit Metro Airport and 20 miles from downtown Detroit. We provide a name you can trust when visiting Michigan, and thanks to our reasonable rates, we're the place where you can "Stay Smart." Corporate travelers will appreciate our hotel's Canton, Michigan location that is within driving distance of many local businesses including Yazaki North American Inc., MTU, Schuler and the General Motors Company. Our 950-square foot meeting room and 24-hour Business Center make conducting business easy when staying with us. Our Holiday Inn Express® Canton, Michigan hotel is only three miles from the Canton Sports Center and minutes from the Henry Ford Museum, the Detroit Zoo and the Arctic Edge Hockey Arena. Spend the day with your family at Ford Field, located 25 miles from our hotel, cheering on the Detroit Lions in the indoor stadium. Whether business or pleasure brings you to Canton, MI, our hotel's ready to meet your needs. Complimentary amenities include Internet access, a Fitness Center, a hot breakfast bar, an indoor, heated pool and a whirlpool. You'll find comfortable, contemporary accommodations in our larger than normal rooms, so make your reservation today!
 
Overall
2 out of 5
2 out of 5
Cannot handle large groups
By Hockeymom_19 from Dayton, Ohio
This hotel should never accept offers to be a stay to play hotel for any type of sports tournament. They cannot handle the amount of athletes on top of regular guests. The only good thing they have going is the location is easy to get to.
Customer avatar
Posted by
onMarch 2, 2025
Hello Hockeymom_19,

Thank you for staying at our Holiday Inn Express & Suites Canton. We appreciate your loyalty as an IHG® One Rewards member and for making IHG Hotels & Resorts your travel partner.
Our goal is to let our guests experience a relaxing time with us, and I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management to address this immediately, and I'm confident they will take steps for improvement so it won't happen again.

We hope you choose IHG Hotels & Resorts for your future travels.
Sincerely,

Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express and Suites of Milford, Connecticut!, One of Milford’s newest, and most modern hotels, the Holiday Inn Express and Suites is conveniently located at exit 40 off Interstate 95; an easy eight-mile drive from New Haven, CT home of Yale University. Surrounding colleges include Yale University West Campus, University of New Haven, SCSU, Albertus Magnus, Gateway Community College Business travelers will love the proximity of our Holiday Inn Express and Suites Milford CT to many nearby companies including Schick, Bic, and Subway Corporate Offices as well as Sikorsky. Our leisure travelers will stay busy with area attractions such as Silver Sands Beach, Milford Marina, and legendary Charles Island. Let’s not forget about shopping. Get your Mall fix at the Connecticut Post Mall, grab a movie at the 14 Cinema CT Post Theater including IMAX, or stroll along Main Street home to many boutique shops, cafes, and bistros. The all non-smoking Holiday Inn Express and Suites Milford CT has a plethora of accommodations and amenities including two flexible meeting spaces, Suite Shop, and a fitness center fully equipped with state of the art equipment newly designed with your health and wellness in mind. Whether you are here for pleasure or business, the Holiday Inn Express and Suites Milford, CT will give you a friendly hometown experience that you will want to return to again and again.
 
Overall
2 out of 5
2 out of 5
Comfortable
By Jose from Miami, fl
I would not stay here again would try another IHG hotel. To many amenities not in working order
Trying to call the front desk one evening no answer. Desk agent was sitting outside in a van.
Customer avatar
Posted by
onMarch 2, 2025
Hello Jose,

Thank you for staying at our Holiday Inn Express & Suites Milford. We appreciate your loyalty as an IHG® One Rewards member and for making IHG Hotels & Resorts your travel partner.

We strive to be the best Holiday Inn Express, and our goal is to let our guests experience a relaxing time with us. I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management to address this immediately, and I'm confident they will take steps for improvement so it won't happen again.

We hope you choose IHG Hotels & Resorts for your future travels.

Sincerely,

Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
The Chippewa Falls Holiday Inn Express Hotel and Suites provides Small Town Hospitality one of the top 10 best small towns in America, according to Time magazine. Located near many famous Wisconsin attractions, is only three miles from the Chippewa Valley Regional Airport (EAU). Home to nationally-known Leinenkugel's Brewery, and is one of the premier apple-growing sites in the country. Visitors to can enjoy the Heyde Center for the Arts, Lake Wissota State Park, Irvine Park and Zoo and numerous bike trails. Chippewa Falls houses more than 40 manufacturing companies, making our hotel a convenient stay for business travelers. You'll find businesses like Hewlett Packard, Premium Waters, TTM, Mason Companies, ITW, Nordson Companies and many more within five miles of our location along with the University of Wisconsin-Eau Claire. We help you conduct business by offering a new moderately updated conference room, free high-speed Internet access and a 24-hour Business Center. We hope you take advantage of the heated indoor pool, whirlpool and Fitness Center. Lodge with us and sleep well in the triple-sheeted beds. Wake each morning to the complimentary hot breakfast bar featuring our Famous Cinnamon Rolls. Book your reservations today.
 
Overall
3 out of 5
3 out of 5
Bad location
By Wandering Irishman from Michigan
overall good experience just in a bad location , rather industrial location.
Customer avatar
Posted by
onMarch 2, 2025
Hello Wandering Irishman,

Thank you for staying at our Holiday Inn Express & Suites Eau Claire North. We appreciate your loyalty as an IHG® One Rewards Platinum Elite Ambassador member and for making IHG Hotels & Resorts your travel partner.

We strive to be the best Holiday Inn Express, and our goal is to let our guests experience a relaxing time with us. I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management to address this immediately, and I'm confident they will take steps for improvement so it won't happen again.

We hope you choose IHG Hotels & Resorts for your future travels.

Sincerely,

Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
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