In Chanhassen, MN, located in the southwest Metro area of the Twin Cities, you’ll find our Holiday Inn Express & Suites Chanhassen accommodations. Our hotel has a prime location near the intersection of Hwy 41 and Hwy 5.
Corporate travelers staying with us are glad that we offer a 24-hour business center with fax and copy services, as well as free high-speed, wired and wireless internet access. If you need to hold a meeting, we have meeting facilities which can accommodate up to 40 guests. Companies like Entegris, FSI, Tokyo Electronics, DXP Enterprises, Michael Foods and LifeTime Fitness are close to our Chanhassen, MN hotel.
Families who choose to stay with us can easily visit the Chanhassen Dinner Theatre, Minnesota Landscape Arboretum, Lake Waconia, Lake Ann Park and Lake Minnetonka. We are also close to some major attractions, such as Valleyfair Amusement Park, Mystic Lake Casino, Little Big Sioux Casino, Canterbury Race Track, and The Mall Of America.
While you stay with us, you can enjoy amenities like a complimentary hot breakfast, and an indoor, heated pool and hot tub. We also have a well-equipped fitness center or if you prefer we offer complimentary passes, a $30 value, to the LifeTime Fitness Club located one block from the hotel.
clean n affordable, being updated. hot tub not working.
ByPaula58fromHibbing mn
The hotel is nothing fancy, but it’s clean and affordable …looked like it was in the process of being updated inside. The breakfast area had lots to choose from but the bacon and sausage were very salty, and I had to go to the desk to find someone to refill the scrambled eggs and cinnamon rolls. The bedroom was very comfortable and the room was very clean. There was some white paint double the cross part of the carpet, and a few lightbulbs are missing from the lamps, but other than that it was very nice.
Posted byCorporate
onApril 2, 2025
Hi Paula58,
Thank you for staying at our Holiday Inn Express and Suites Chanhassen while visiting the city. We value your unwavering support as a member of IHG® One Rewards.
We strive to build a unique connection with you through the best service, and I'm sorry to learn about your experience. I have shared your feedback with our hotel management, and I am highly confident that the actions to be taken will make your next stay as impeccable as it can be.
On a positive note, I am glad you appreciate our efforts to provide you with a clean and comfortable room.
We appreciate you keeping the IHG Hotels & Resorts properties as your preferred choice for your travel needs.
Yours in hospitality,
Kyla U. Case Manager IHG Hotels and Resorts Service
A modern hotel refurbished in 2024 located near the train station in central Swindon, with a free hot breakfast and free Wi-Fi.
Holiday Inn Express® Swindon City Centre hotel is in the centre of town and a quick walk from restaurants and bars, as well as shopping at the McArthur Glen Designer Outlets. We have a small car park on site and alternative car parking at preferential rates within a 1-minute walk from the hotel.
Business guests are a short stroll from the local corporate headquarters of Zurich, Nationwide, GWR and Network Rail. Back at the hotel, three fully equipped state-of-the-art meeting rooms with free Wi-Fi are a convenient place to hold a workshop or seminar for up to 25 delegates.
Fishing and watersports are just a 30-minute drive away at the Cotswold Water Park and the ancient Ridgeway route offers plenty of opportunities for hiking, cycling and horseback riding. Further afield, history lovers will delight in Barbury Castle, the remains of an Iron Age fort, and world-famous Stonehenge. The city of Bath, with its Roman ruins, is just half an hour away by rail. Or why not visit Longleat? Perfect for kids’ days out.
Start the day with the hotel's Express Start Breakfast, featuring pastries, a pancake machine, continental items including natural yogurt and fresh fruit, bacon, sausages, scrambled eggs, hash browns, tomatoes and beans, and end it with a nourishing evening meal or kick back with a refreshing drink in the hotel bar.
I am writing to express my disappointment with my recent stay at Holiday Inn Express, Swindon, on 20th March 2025, booking ref 48985162, my membership number: 566770615
As a loyal Platinum member of IHG for over 15 years, I have consistently chosen IHG hotels for my stays and have even recommended them to my company for business bookings—despite the fact that I do not earn points through their authorized travel agency. My preference for IHG has always been based on its high standards of service, but unfortunately, my latest experience fell far short of expectations.
Given IHG’s well-publicized Inclusivity and Diversity Policy and the Ramadan Your Way campaign (https://www.ihg.com/content/gb/en/deals/hotel-offers/ramadan-your-way ), we had anticipated at least a basic provision for Sahoor (pre-dawn meal). However, we were informed that no such arrangements were available. This was quite surprising, considering IHG’s commitment to inclusivity.
Additionally, at the time of booking, I had requested a high-floor room, yet upon arrival, we were told by Chris at reception that the hotel was fully booked, and we were placed on the third floor. If guest preferences cannot be accommodated, it raises the question of why such requests are even taken during booking.
Our disappointment only grew upon entering Room 301—it was noticeably smaller than any hotel room I have ever stayed in, including those in budget hotels. Still, we accepted it and tried to make the best of our stay.
However, the experience took a turn for the worse when the air conditioning was not working. Upon reporting this to reception, Chris informed us that nothing could be done since the hotel was fully booked. There was no maintenance staff available, no portable fans, and no offer to check the issue personally.
On top of that, when I requested extra pillows, I was told it would take one to two hours due to how busy the hotel was. While I understand operational constraints, telling a guest that their requests cannot be accommodated simply because the hotel is full is not an acceptable level of service—especially in a brand that prides itself on hospitality.
To add to these issues:
The room was poorly lit, with most lights not functioning.
There was a blood stain on the bed (unfortunately, I did not take a photo).
The wifi would not work on the desk due to weak signals, and i had to sit on the bed to get wifi signals for my meeting.
I could not sleep due to the warm temperature, making the night extremely uncomfortable.
The only positive aspect of our stay was Tracey at reception in the morning, who was incredibly helpful and kind enough to allow us to check out at 12 PM, as I had an online meeting.
As a professor of business studies, I often use the hospitality industry as a case study for excellent customer service, with IHG and other premium hotel brands being prime examples. Unfortunately, my experience at Swindon contradicted everything I teach about premium customer service and brand loyalty. If a hotel anticipates high occupancy, staffing should be planned accordingly so that guests never feel neglected or inconvenienced.
I am attaching some photographs as evidence of the issues encountered. I sincerely hope IHG will address these concerns and take corrective action to restore my faith in the brand.
I look forward to your response.
Posted byCorporate
onApril 2, 2025
Hi Chicogil,
It's always a delight for us to host your stays. We appreciate you choosing the Holiday Inn Express Swindon City Centre as your travel partner. Thank you for being one of our IHG One Rewards Silver Elite and IHG Business Rewards members.
We strive to offer a relaxing stay. I am sorry to learn what happened. I've shared your comments with our management team as a reference to improve the quality of our guests' experience. I also sent you a private message to continue the conversation about this.
We look forward to hosting your next visit. We promise to make the value of your experience worth it for all the right reasons.
Yours in Hospitality,
Jeraldine R. Case Manager IHG Hotels & Resorts Service
The Holiday Inn Express Vero Beach-West (I-95) is located near Florida's Treasure Coast, famous for its lush landscapes such as the McKee Botanical Gardens abundant wildlife and stunning beaches like Beach Park or Round Island Park. The hotel is close to the historic downtown, boutique shopping and public golf courses . Our hotel's guests can relax in Vero Beach, Florida or visit nearby Sebastian Inlet, and Indian River Lagoon for some of the best diving, surfing and fishing.
Corporate travelers find comfort and convenience at the Holiday Inn Express Vero Beach-West (I-95), with complimentary high-speed, wireless Internet access in every room and a 24-hour Business Center. Businesses such as Piper Aircraft and CVS Distribution are just minutes away and easily accessible from our I-95 location.
In Vero Beach, Florida, we have recreational and educational activities for the entire family. Go for an eco-walk in the Oslo Riverfront Conservation Area, or visit the Environmental Learning Center for a first-hand look at mangrove forests, butterfly gardens and manatees. If you're more interested in the great indoors, Vero Beach has five-star spas, eclectic shopping and dining to please every palate.
Start the day with our complimentary, hot breakfast bar and unwind at night in the outdoor pool. Whether you're visiting Vero Beach or just passing through, choose the Holiday Inn Express Vero Beach-West (I-95) hotel for an unbeatable stay.
Poor in adressing the maintenance needs with mould hanging from ceuiling were flooding had occureeds.
Posted byCorporate
onApril 2, 2025
Hi Andrew007,
I read your review. Thank you for staying at our Holiday Inn Express Vero Beach-West (Interstate - 95). We truly appreciate you as one of our IHG One Rewards Gold Elite members.
Our goal is to provide a place that focuses on the features and services you need. I'm sorry for the issues you have encountered. Your feedback is essential for us to identify areas that require improvement. I have shared your comments with our hotel management, I am confident they will take the necessary steps to elevate the guest experience.
We look forward to having the opportunity to restore your confidence in our hotel.
Yours in hospitality,
Jessica R. Case Manager IHG Hotels and Resorts Service
Woburn MA Hotel, Just North of Boston
Welcome to the Holiday Inn Express Boston North-Woburn! Located just off Interstate 95, near the Interstate 93 interchange in Woburn, Massachusetts, our hotel is easily accessible to all that the Boston area has to offer. Or, avoid Boston traffic and jump on the “T” at Anderson Station, only a mile away
Business travelers will love the convenient location of our north Boston hotel. Our hotel is just 1 mile from businesses in Cumming Park, 2 miles from Raytheon and 5 miles to Hanscom Air Force Base and Lahey Clinic Medical Center. Both business and leisure guests enjoy the close proximity near Boston Logan Airport. Take a break and enjoy the local history in towns of nearby Salem, Lexington and Concord . Our hotel offers free ride services to Anderson Station and Woburn's Cumming Park, and discount tickets to multiple sightseeing tours
Take advantage of our free Express Start breakfast buffet , and free IHG Connect WiFi. Guests can also experience our brand new spa/indoor whirlpool and 24-hour fitness center, fully equipped with state-of-the-art equipment designed with your health and wellness in mind. Each spacious guest room comes equipped with a mini-refrigerator and Keurig
The floor above was having work done which was loud in the am prior to 8:00.
Posted byCorporate
onApril 2, 2025
Hi Drol,
Thank you for being one of our IHG One Rewards members. We appreciate your stay at the Holiday Inn Express Boston North-Woburn.
While we aim to provide a place that feels fresh, I'm sorry to learn about the situation. I've shared it with our hotel management, as we’re committed to learning from this to provide a much better experience.
We look forward to welcoming you again soon.
Best regards,
Sarah S. eMedia Coordinator IHG Hotels & Resorts Service
Welcome to Our Fort Lauderdale Airport Hotel The Candlewood Suites of Fort Lauderdale, Florida brings you the comforts of home with a convenient location. We're two miles from both Ft. Lauderdale Hollywood International Airport and the Amtrak Tri Rail Station. While lodging in Ft. Lauderdale you'll find many exciting attractions nearby. Spend a day exploring Fort Lauderdale's waterways on a water bus or JungleQueen boat tour. You'll find popular districts like Las Olas and Riverwalk Arts and Entertainment District just three miles from our extended stay hotel. Ft. Lauderdale is also home to many of Florida's sports teams. With Port Everglades Cruise Port and Broward County Convention Center two miles from our suites, Ft. Lauderdales business travelers can benefit from our location. Other nearby businesses include Marathon Ashland Oil Maritime Professional Training Bombardier Embraer Air and Jetscape. Our Cruise Port hotel offers complimentary amenities like laundry services, a CD and movie rental from our lending library and high-speed wired and wireless Internet access. Purchase snacks and necessities from the Candlewood Cupboard store relax in your suites triple-sheeted bed and cook out on the Gazebo Grill. Candlewood Suites invites you to enjoy a memorable stay in our pet friendly Ft. Lauderdale hotel.
I really wanted to have a good stay, but this hotel has some serious pest problems. My girlfriend and I were shocked when we saw a cockroach run across her shoe. That alone was bad enough, but when we checked the mattress, we found dark spots—clear evidence of bed bugs.
After seeing recent reviews from the last two weeks mentioning the same issues, it’s clear management hasn’t done anything to fix the problem. This isn’t just a one-time issue; it’s an ongoing problem that they’re ignoring.
I wouldn’t risk staying here unless they take real action to fix the pest situation. Avoid this place!
Posted byCorporate
onApril 2, 2025
Hi WilsonH,
We appreciate you for being one of our valued members of IHG® One Rewards and thank you for staying overnight at our Candlewood Suites.
Your feedback ensures we'll provide excellent service in the future. I'm sorry to learn about your recent stay. I will share your comments with our hotel management to help us improve your next stay. I sent you an email to talk about this further.
Holiday Inn Corpus Christi Downtown Marina is conveniently located in Downtown Corpus Christi. Experience a picturesque view overlooking the beauty of Corpus Christi Bay and Marina. Our Corpus Christi hotel is across the street from the historic seawall and within an easy walk to local nightlife, restaurants, fishing, and more. Corpus Christi is home to the Texas State Aquarium, USS Lexington, Museum of Science and History, Whataburger Field and the American Bank Center.
Relax by our beautiful indoor and outdoor, third floor pool offering panoramic views of the Corpus Christi Bay and Marina.
The Holiday Inn Corpus Christi Downtown Marina is located in Downtown Corpus Christi near the Corpus Christi Port Authority and many corporate locations. These locations include the American Bank Convention Center, Exxon Mobil, Christus Spohn Hospital and Koch Industries. This 100% non-smoking facility features 12,000 square feet of meeting and banquet space to accommodate corporate, social, and wedding events.
We offer a variety of places to relax and enjoy a cocktail. Take advantage of our lobby bar or enjoy the breeze and view of the Corpus Christi Bay and Marina from our outdoor patio. We look forward to your arrival.
I don't even have the energy to write a long post. Let's just say PLEASE check your bedding. Mines was full of yellow and red stains. Then when I requested new bedding they where out of blankets, as I saw her removing the bedding I noticed stains on the bed pad as well. Absolutely disgusting. I will never EVER be back. I went to the Omni at this point.
Posted byCorporate
onApril 2, 2025
Hi Princess,
It's always a delight for us to host your stays. We appreciate you choosing the Holiday Inn Corpus Christi Downtown Marina as your travel partner. Thank you for sharing your experience.
We strive to offer a relaxing stay. I am sorry to learn what happened. I've shared your comments with our management team as a reference to improve the quality of our guests' experience. I also sent you a private message to continue the conversation about this.
We look forward to hosting your next visit. We promise to make the value of your experience worth it for all the right reasons.
Yours in Hospitality,
Jeraldine R. Case Manager IHG Hotels & Resorts Service
Experience the comfort of Dawson Creek's first upscale extended stay hotel, Staybridge Suites Dawson Creek. Our iconic Mile 0 location on the world-famous Alaskan Highway makes us the perfect starting point for your British Columbia adventures. Explore the historic Walter Wright Pioneer Village and the Dawson Creek Art Gallery housed in a repurposed grain elevator. Explore the scenic Bear Mountain Wind Park and catch a concert or event at the nearby Ovintiv Events Centre. Savor a hot breakfast buffet every morning and unwind on select evenings with our complimentary Social Happy Hour. Host meetings or events at our venue and stay active in our Fitness Center. Unwind in our spacious suites with full kitchens. From free Wi-Fi to free parking and breakfast, we ensure your stay in our pet-friendly hotel is fun for the whole family!
Rude staff and management, cleanliness sub par at best. Kitchen poorly supplied, room attendants constantly leaving used towels, long stringy hairs on the bed. Hotel is fairly new, horrible parking lot set up, and is already showing signs of being run down due to lack of cleaning and maintenance.
Posted byCorporate
onApril 2, 2025
Hi Smitty99,
It's always good to receive feedback from our Diamond Elite members of IHG® One Rewards. Thank you for choosing to stay at the StayBridge Suites!
Your feedback ensures we'll provide excellent service in the future. I'm sorry to hear about your recent stay. I will share your concern with our hotel management to help us improve your next stay. I sent you an email to talk about this further.
Our Holiday Inn Houston NRG /Medical Area is located next door to NRG Stadium and NRG Park in south Houston. The hotel is easily accessible from the 610 loop and the downtown, while Minute Maid Park, Museum District and the George R. Brown Convention Center are just minutes away. The Texas Medical Center is less than two miles away and the hotel offers shuttle transportation to all of these medical facilities including the acclaimed MD Anderson Cancer Center. The popular Houston Museum District is just minutes from our Houston, Texas hotel near Hermann Park including the Houston Zoo.
Our hotel in Houston offers spacious rooms and suites with plenty of room for the whole family. Top hotel amenities include mini fridges and microwaves and Keurig Coffee Maker with daily coffee in all of our hotel guest rooms. Hotel provides work areas with premium business features such as complimentary wireless Internet and complimentary local and 1-800 calls. Over 2,300 square feet of meeting space and event facilities are available for business meetings, baby showers, family reunions and special events.
For $500 a night rooms and hotel is dated. Put some money back into the place!! Chaos parking and they are charging crazy room cost for kids participating in stock show.
Posted byCorporate
onApril 2, 2025
Hi Zachary5227,
Thank you for staying at our Holiday Inn Houston South-NRG Area-Medical Center. We appreciate your loyalty as an IHG One Rewards Gold Elite member and for choosing IHG Hotels & Resorts as your travel partner.
We strive to provide a family-friendly environment for all our guests, and I’m sorry to hear about your recent experience. I have shared your comments with our hotel management to ensure this matter is addressed appropriately.
I hope we remain your first choice in hotels, as we do our best to make every moment memorable.
Yours in hospitality,
Kyla U. Case Manager IHG Hotels and Resorts Service
Kent Hotel's Ideal for Golden Flashes Fans The city of Kent is home to Kent State University. Whether you're here on a business trip or vacation, you'll be warmly welcomed at the Holiday Inn Express® & Suites Kent. The hotel's convenient location off I-76 is sure to meet your needs. Business travelers look to this hotel for the free Wi-Fi access, well-appointed executive rooms and a 24-hour Business Center. We also offer easy access to such companies as Hess Print Solutions, Summit Racing, Goodyear Tire & Rubber and Schneller Inc. With this hotel's location near Kent State University, you can easily see the Golden Flashes play or visit campus sights like the Kent State University Fashion Museum and May 4th Memorial. Beyond the university, the area is full of other attractions. The Aurora Premium Outlets offer discounts and popular stores, including Polo Ralph Lauren and Nike. We're also just a short drive from the Pro Football Hall of Fame. For a carefree stay in Kent, Ohio, choose our hotel's rooms and suites, complete with free Wi-Fi access. After working out in the state-of-the-art Fitness Center, you can enjoy a refreshing swim in the indoor pool. The free, hot Express Start Breakfast Bar is a guest favorite every day. Make your reservations today, and "Stay Smart" in Kent, Ohio with us!
Deeply disappointed that the swimming pool was closed for our entire stay. Its availability is one of the main reasons that we choose this location when we travel to Kent. We received no advance notice of the closure before we arrived to check in.
Posted byCorporate
onApril 2, 2025
Hi Bill-3,
We appreciate you staying with our Holiday Inn Express and Suites Kent-University Area while visiting your family. We value you as one of our Silver Elite members with IHG One Rewards.
Our goal is to provide the best hospitality service to our guests, and I am sorry to hear about your concerns. I have shared your feedback with the hotel management so we can identify areas for improvement.
We hope you'll consider staying with us again to restore your confidence.
Yours in hospitality,
Kyla U. Case Manager IHG Hotels and Resorts Service
Hotel in Elk Grove Offers Great Location near Sacramento For a comfortable stay, visit the beautiful Holiday Inn Express® hotel in Elk Grove, California. The hotel's location is central to Sacramento, the San Francisco Bay area, Napa Valley/Sonoma, Lake Tahoe/Reno and the Central Valley . Situated off Interstate 5, our hotel benefits business travelers visiting the Apple Corporation, the Sacramento Convention Center, Cosumnes River College, Alldata LLC, Frontier Communications and other businesses. Our hotel's business amenities include two meeting rooms with A/V equipment, a 24-hour Business Center and free high-speed, wired and wireless Internet access throughout the hotel. Elk Grove is home to a variety of both new and old attractions, the local wineries and historic Old Town Elk Grove, California. Our hotel's close proximity to Elk Grove Regional Park and the Sacramento River makes it easy to enjoy a fun day outdoors. Also, we're only 12 miles from downtown Sacramento and attractions like Old Town Sacramento, the Sacramento Zoo and Raley Field . From the complimentary, hot breakfast to the well-equipped Fitness Center, we take care of your needs. The outdoor pool and whirlpool are great places to unwind when you arrive. Enjoy our 24-hour on-site market full of sundries.
No refund issued as promised: Dangerously stuck shower door and mold
ByBriann01
I had two separate reservations for a one night stay on March 1st. Both rooms had issues. My elderly parents stayed in Room 206. After showering, my mother was unable to open the glass shower door and was subsequently stuck inside the shower. It could have been a very dangerous situation. She had to call out for help, and luckily, my father was in the room. The shower door was misaligned on the track. My father had to gently pry the door open from the bottom to get it to move.
Room 221 had a large amount of mold growing behind the wallpaper. The wallpaper was rippled and loose in the corner, clearly caused by the moisture and mold. You can see the photos that I have attached.
Upon checkout, my parents spoke to the manager, whom assured them that we would receive a refund for our troubles. They, and I, double-checked with the front desk agent and he confirmed that we will be receiving a refund.
On March 12 and 13, I phoned Holiday Inn Express & Suites Elk Grove West I-5 to discuss a $60 charge I discovered on my credit card bill. I mistakenly thought that they had charged me, and after clarifying, learned that the charge was from a different hotel. The manager was very abrupt on the phone, and while she did not hang up one me, she continued to repeat the same answer in quick succession that I was not charged and to call my credit card company.
Additionally, I also inquired about the refund amount that was promised at the time of check out. Because I booked with a split cash and points payment, the manager said that it was not possible for them to refund me and that I needed to speak with IHG. I asked why I was told we would be getting a refund from her and the front desk agent at check out, but she responded that they cannot do anything and that I needed to speak with IHG.
I called IHG and the representative I spoke with said they cannot issue a refund since I had an issue with the hotel itself. IHG informed me that the hotel should have rectified the issues and issued a cash refund for me. Because I was calling after the fact, IHG had no recourse or documentation that there was an issue with both of my reservations and was promised a refund for both stays.
Posted byCorporate
onApril 2, 2025
Hello Briann01,
I welcome your thoughts, and we are grateful you chose to stay at our Holiday Inn Express And Suites Elk Grove West Interstate-5, where our guest's needs matter most. We value you as an IHG® One Rewards Platinum Elite member and your loyalty to our brands since 2014.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
I have sent you a private message to discuss this further.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P Case Manager IHG Hotels & Resorts Service