Candlewood Suites Lancaster West.
Come experience the Amish Country or go shopping at some of the best designer outlets. The hotel offers complimentary Wi-Fi to all its guests, along with free parking. The property consists of a heated indoor pool and a general fitness center. We were built in 2017 and offer 85 rooms, each equipped with a full kitchen. This newly constructed hotel has four floors is located close to many destinations. We offer ADA accessible rooms and large suites. The hotel houses a cupboard where complimentary coffee is offered and guests may purchase snacks. Whether it’s a business trip, weekend getaway, or a reunion, we are here for your every need. We are 100% smoke free.
The hotel is located right off of Route 30 and very close to many attractions. We are situated outside of Lancaster City. Guests will find many farmers markets and country charm throughout their stay in the area. Lancaster County has many different types of fairs, shows, and events going on all year long, please feel free to ask our front desk staff for local and current suggestions. We are also close to many large businesses. Some of the major businesses include Armstrong and Lift, located less than two miles away. Lancaster General Hospital is about fifteen minutes from us.
We strive to satisfy all our guests. Please feel free to ask for anything you may need during your stay with us, Candlewood Suites Lancaster West is here for your hospitality.
I was a little upset, being as though we found baby roaches crawling around in the bathroom. And, something that was spilled down the chair that wasn’t cleaned. During checkout the lady informed me that she would have the manager reach out ( it never happened), so we tried to reach out to the manager several times since our stay, whenever they ask “ what is this call referring to” all of a sudden the manager isn’t in or he will be in at a later time. It’s very disappointing that they’re refusing to even speak to us about this issue. We had to tie all of our things up and didn’t sleep well thinking something would crawl on us. We do have a video, but it’s only allowing us to upload pictures
Posted byCorporate
onApril 6, 2025
Hi Big Girl,
We value your unwavering support as a member of IHG One Rewards and thank you for staying at the Candlewood Suites Lancaster West.
We always want you to enjoy the comforts of home at a comfortable value. I am sorry to learn about what happened. I made sure to share your concern with our hotel management, and I am positive that they will look into this. I sent you an email to discuss this further.
We look forward to making your next stay a great one.
Yours in hospitality,
Kyla U. Case Manager IHG Hotels and Resorts Service
Immerse yourself in panoramic ocean views and vibrant sunrises at InterContinental The Clement Monterey. Overlooking the sapphire waters of Monterey Bay on historic Cannery Row, our waterfront hotel is where beauty and luxury collide. Treat yourself at the tranquil spa, enjoy waterfront dining, or host your next memorable event. The Clement Monterey is an inspiring Monterey Bay hotel with modern luxury and coastal charm. Escape to the California Coast and feel the spirit of Monterey.
I booked over a month in advance and requested Room 445. It was my husband's birthday and we had that room last year for his birthday. Wrote had such a great time last year that I wanted the same experience. I booked a premium balcony which is pretty pricy. I didn't get the room I wanted; instead I got a room above the bridge to the other side so we didn't see much of Cannery Road. I probably would have had a better view across the street for a cheaper price. I was extremely disappointed and did not enjoy my time.
Posted byCorporate
onApril 6, 2025
Hi Vanessa Leah,
Thank you for staying at our InterContinental Hotels and Resorts The Clement Monterey. We appreciate your loyalty as an IHG One Rewards member and making our hotels your travel partner.
We strive to build a unique connection with you through the best service, and I'm sorry to learn that it didn't happen. I have shared your feedback with our hotel management, and I trust that appropriate measures will be taken to address your concerns. Please know that room requests are not guaranteed and are subject to availability. For any future visits, feel free to reach out to the hotel front desk for assistance.
We hope to continue being your trusted choice for leisure travel.
Yours in hospitality,
Kyla U. Case Manager IHG Hotels and Resorts Service
Welcome to Staybridge Suites Scottsdale – Talking Stick. An upscale extended stay hotel that provides a warm, homelike experience for guests who spend time away from home. Staybridge Suites -Talking Stick is walking distance to Salt River Fields, the home of the Arizona Diamond Backs and Colorado Rockies Spring Training and many year-round events.
Only 13 miles from Phoenix Sky Harbor Airport. Talking Stick Entertainment District is the home of Octane Raceway in the Pavilions, Talking Stick Resort, Casino and Spa, Talking Stick Golf Club, Arizona Boardwalk including the Aquarium, Butterfly Wonderland, Laser + Mirror Maze, Pangaea Land of the Dinosaurs, and more. Topgolf is a great place to gather with friends and hit golf balls that track each shot's accuracy. New to the area is Medieval Times Dinner and Tournament, jousting, horsemanship & falconry plus a four-course, utensil-free meal served in a castle-like space.
Most importantly, you can start your day with a complimentary breakfast offered daily, a complimentary evening reception on Monday through Wednesday, or if you prefer, you can always grill outdoors. Guests will also appreciate our spacious work desks in every room, a Business Center, a Fitness Center to keep you performing at your best. We also offer complimentary, self-serve Laundry Room.
This hotel has reduced the maid service to the rooms. There is no service on weekends. There was significant black mold in our shower. For the price paid for this room, I would expect daily maid service (at least to replenish the coffee maker supplies and clean towels). I will not be back. The breakfast buffet was not great. Food was not warm.
Posted byCorporate
onApril 6, 2025
Hi KW12,
Thank you for staying at our Staybridge Suites Scottsdale - Talking Stick. We appreciate you as a member of IHG® One Rewards and for making IHG Hotels & Resorts your travel partner.
We promise to provide responsive service. I am sorry to learn that it didn't happen. I have shared your feedback with our local team, as I am confident that it will help us enhance our services.
We hope you'll consider staying with us again to restore your confidence.
Yours in hospitality,
Kyla U. Case Manager IHG Hotels and Resorts Service
Welcome to avid hotel Lexington - Hamburg in Lexington, KY. Located at 1810 Bryant Road in the Hamburg area of Lexington, our hotel is in a perfect location whether you're traveling for business or leisure. We’re close to a wide variety of restaurants featuring local favorites Malone's, Harry's & Ramsey's and just down the street from Interstates 75 & 64.
If you’re here on business, avid hotel Lexington - Hamburg is central to the University of Kentucky, Baptist Health & St. Joe's Hospitals, and one of Lexington's major Industrial Parks featuring Link-Belt, Lexmark, & Tempur-Sealy.
When you return to relax at this Lexington, KY hotel, you’ll find we focus on getting the essentials right, every time. You can always expect a sound sleep, with high-quality mattresses and bedding and black-out roller shades. We promise your room will be just right – spotlessly clean and ready for your stay, with plenty of storage, a 55-in HD TV, free WiFi, and refrigerator. In the morning, come down to the lobby for your free Good all round breakfast and fresh bean-to-cup coffee. Enjoy a range of high-quality items on site, or simply grab and go. For fitness fans, warm up and work out in our brand new gym with the most modern equipment on the market.
Welcome to a rest you can rely on, at a hotel that gets everyday travel right, every time. Enjoy your stay at avid hotel Lexington - Hamburg in Lexington, KY, the Horse Capital of the World.
The room was just okay, check in took a long time even though it was late and I was the only customer. The soap/shampoo/conditioner offered in room were all empty or watered down. Attention to the little details would have been nice. The breakfast was just okay, and nothing was really labeled and I am unsure how fresh things were.
Posted byCorporate
onApril 6, 2025
Hi Res329,
Thank you for sharing your thoughts about your stay. We appreciate you staying at avid hotels Lexington - Hamburg Area. Your loyalty as an IHG One Rewards member since 2022 is appreciated.
Providing excellent service and accommodation is our priority, and I am sorry we missed making your experience seamless this time. We make an effort to ensure that relevant departments address the issues highlighted. I’ve shared your sentiments with the team, and I trust that your comments will be used to enhance our service and hospitality.
I hope we’ll remain your dependable choice. We promise to make the value of your experience worth it for all the right reasons.
Sincerely,
Rosh D. Case Manager IHG Hotels and Resorts Service
Welcome to Staybridge Suites - O'Fallon/Chesterfield. Featuring apartment-style suites ideal for vacationing families and those in town for business. Staybridge Suites ® O'Fallon MO hotel is designed for the discerning traveler. Conveniently located near the intersection of Hwy 40 and Highway K, we offer the best accommodations for your travel.
Our all-suite hotel is great for visiting local companies and institutions: Mastercard, Citi. After a long day at work, come relax in your spacious suite equipped with a full kitchen, plush bedding and a flexible workspace. Stay connected with our free Wi-Fi access throughout the hotel.
Leisure travelers enjoy shopping at local outlet malls or trying their luck at Ameristar or Harrah's casinos. Our hotel is also located near historic St. Charles, Hollywood Casino Amphitheater, Gateway Arch and the St. Louis Cardinals' stadium.
After a day of adventure, come back to your hotel suite and take advantage of all the thoughtful amenities that our hotel provides. During your extended stay, indulge in our evening social Mon-Wed with complimentary dinner, soft drinks, beer and wine. We also offer a complimentary breakfast, guest laundry facilities, Fitness Center, Business Center and outdoor pool. We offer plenty of space and privacy, with fully stocked kitchens, microwaves, full size refrigerators and dishes. Pets are also welcome for an additional fee. Allow us to be your home away from home!
The King suite that I had with a sofa bed was a very large room, and had a nice kitchen area. Would be great for a longer stay. Guest laundry was just down in the hallway. However, the beds are very firm, and the light blocking shades are completely ineffective at night. If you are sensitive to light at night, you need to bring some eye coverings. This is an older property, and they have done a pretty good job of refurbishing it, but you can definitely tell in the bathroom and other areas that there is some wear and tear. I would suggest staying on the top floor, so that you avoid feeling like somebody is stampeding above you. This may also help the exterior building lighting from bleeding through to the top of the light blocking shades and lighting up the ceiling at night. Bring a gallon Ziploc bag with you, as there are no ice buckets in the room, and no icemaker in the building other than at the drink dispensers in the pantry area. Overall, I think it was a very good value for the price paid l, at least on the night that I was there.
Posted byCorporate
onApril 6, 2025
Hi Kevin55434,
Thank you for sharing your thoughts about your stay. We appreciate you staying at the Staybridge Suites O'Fallon Chesterfield. Your loyalty as an IHG One Rewards member since 2024 is appreciated.
We aim to provide an efficient stay in a place that feels fresh and is focused only on the features and services you need. I'm sorry for the issues that affected your experience during your stay. I documented and shared your comments with our hotel management team. I'm confident they will take the necessary steps to address them accordingly.
I hope we’ll remain your dependable choice, as we promise to make the value of your experience worth it for all the right reasons.
Sincerely,
Rosh D. Case Manager IHG Hotels and Resorts Service
Welcome to Holiday Inn Birmingham-Hoover, a full-service, quality-excellence hotel conveniently located near I-59, I-65, I-20, and I-459. We provide quick and easy access to all the area has to offer. Our business guests will be pleased to find complimentary Wi-Fi throughout the hotel, and fresh American cuisine in our restaurant. Individually designed meeting and banquet space is available to meet your every need. Our hotel was built by business people for business people. Nearby companies include Mercedes Benz International, Amazon, Regions Bank, JP Morgan Chase, FedEx, Dollar General, Lowes, Smuckers, Carvana, Southern Company, CVS Pharmacy, Milo’s, and UAB Emergency Medical. Experience what the area has to offer by visiting the Galleria Mall, the largest mall in the southeast, located down the street from the hotel. An entire afternoon can be spent in historic downtown Birmingham, wandering through Linn Park, enjoying the Birmingham Civil Rights Institute, and a tour of the Birmingham Museum of Arts. If you're here for sports, we are close to the Hoover Met, Finley Center, Pelham Civic Center, Protective Stadium, and Legacy Arena. To enjoy nature or catch a concert, check out Oak Mountain State Park and Amphitheatre.
After a day of enjoying our city's wonderful sights, return to the hotel and park for free. Be greeted by friendly staff. Enjoy time in front of the lobby fireplace and dine with us in our full service restaurant and lounge.
Arrived at 9:30pm and no one was working the desk, asked the lady in the bar and she was incredibly rude and told me I would have to wait. When the front desk clerk finally arrived she gave me a speech about how she was busy with something then was incredibly rude about everything else but did give me 2 person free breakfast though I had 3 people in my group. I had to call the desk 3 times about people running the halls and banging on doors and nothing was done. I stay at a lot of IHG hotels and this makes me want to not.
Posted byCorporate
onApril 6, 2025
Hi Jleey33,
Thank you for choosing our Holiday Inn Birmingham - Hoover for your stay this year. We appreciate your loyalty as an IHG One Rewards member and making IHG Hotels & Resorts your travel partner.
We are committed to making every stay brighter and full of possibilities, and I'm sorry to learn that it didn't happen. I have shared your feedback with our hotel management, and I trust that all the necessary actions will be taken to address this matter.
We hope to continue being your trusted choice for leisure travel.
Yours in hospitality,
Kyla U. Case Manager IHG Hotels and Resorts Service
Welcome to the Holiday Inn Express & Suites Omaha South - Ralston Arena, a sleek and stylish Omaha, NE hotel.
Conveniently located in south-central Omaha, NE, just blocks from I-80, the Holiday Inn Express & Suites Omaha South - Ralston Arena is close to all of the top attractions in Omaha, NE including Henry Doorly Zoo, Westroads Mall, Old Market, CenturyLink Center and Nebraska Crossings Outlet Mall. Nebraska's largest amusement and waterpark, Fun Plex, is located across the street. The hotel is adjacent to Ralston Arena, home to the Omaha Lancers hockey, UNO Men's Basketball, concerts and trade shows. Try your luck at the nearby Council Bluffs, IA casinos.
Travelers like the myriad of amenities available such as complimentary hot Express Start breakfast, complimentary high-speed Internet, fitness center, indoor pool and whirlpool, business center, and 24-hour market. Choose from guest rooms with one king or two-queen beds or a king studio suite. All guest rooms and suites feature HDTV, fridge and microwave.
Corporate travelers are close to major Omaha, NE companies TD Ameritrade, Kiewit, West Corporation, Yahoo, Paypal, IBM, HDR, CHI Health, Union Pacific, Spartan Nash, and Mutual of Omaha. Omaha airport, Eppley Airfield OMA, is a short 15-minute drive. Near the University of Nebraska Omaha campus.
Enjoy friendly Midwestern hospitality at the Holiday Inn Express & Suites Omaha South - Ralston Arena Omaha, NE hotel.
I go back and forth between Holiday Inn and a (lesser) compable brand, due to price and mostly logistics. I prefer to stay at Holiday Inns, which are more consistent in quality of the bed, and room. This property is more in line of the lesser brand. Don't get me wrong, the staff was very nice, breakfast was better than adequate. But the quality of the room, comfort of the bed, broken office chair, and an uncomfortable lounge chair, I found to be subpar to my average Holiday Inn stays.
Posted byCorporate
onApril 6, 2025
Hi TravelDan,
Thank you for staying with our Holiday Inn Express and Suites Omaha South - Ralston Arena. We appreciate you as an IHG One Rewards Platinum Elite member.
We strive to be your reliable choice for both business and leisure travel. I understand your concerns, and I'm sorry to hear about your experience. I have shared your feedback with our hotel management, and I am confident they will work on areas for improvement in our service.
On a positive note, I am glad you appreciated our efforts to make your stay fulfilling.
We hope to remain your first choice as we do our best to make every moment memorable.
Yours in hospitality,
Kyla U. Case Manager IHG Hotels and Resorts Service
All-Suites Extended Stay Hotel in Des Moines Downtown
The Staybridge Suites® Des Moines Downtown hotel is conveniently located in Downtown Des Moines’ most vibrant and diverse district, the Historic East Village. The East Village boasts many of the finest shopping, dining, nightlife, and commerce venues in Iowa, perfect for an extended stay, business or leisure. The Staybridge Suites Des Moines Downtown is walking distance from the State Capitol, and the Federal and State Courthouses. Our hotel is minutes from Wells Fargo Arena, the Iowa Events Center, Des Moines Performing Arts Center, Brenton Skating Plaza, and the State Historical Museum.
The Staybridge Suites Des Moines Downtown is conveniently situated near many of the city’s leading businesses, including Nationwide Insurance, Principal Financial Group, Wells Fargo Bank, PricewaterhouseCoopers, AmeriHealth, Ernst & Young, Wellmark, Cognizant and Voya, just to name a few.
Our Des Moines Downtown Hotel features a host of amenities and a friendly staff to make your experience memorable. When staying in one of our spacious all-suite rooms, start your day with free hot breakfast, and end your day at our social reception offered Monday through Wednesday. Enjoy free Wi-Fi and guest laundry. Exercise in our fitness center and relax in our indoor pool and whirlpool. We look forward to your arrival!
The hotel isn’t bad but I also wouldn’t call it great either. It’s downtown so the parking is not the best. If you want to park in the hotel garage you can only do so after you have checked in. The problem is there is no signs that tell you that until you have pulled up to the gate. There is also no clear way into the front of the hotel so you start your stay quite annoyed that you had to back up and find a parking spot that you have to pay for just to check in. From there if you want to park in the garage it’s a $20 parking fee but you have already paid for a parking spot outside just to check in. You have to use your key in the elevator before it will go to your floor. There is a small sign in the elevator another but it’s in a spot that isn’t very noticeable and it seems more like for the cleaning crew than for guests. Again poor signage and lack of communication. The front desk clerk could have told us how to use the key. Water pressure in the shower wasn’t great either plus the shower head wasn’t adjusting. Not sure if that is all rooms are or just ours. The pool is nice but it is small enough that if there is another family enjoying it then you and your kids can’t. It’s not in the best area of town so beware if that if considering staying here.
Posted byCorporate
onApril 6, 2025
Hi Gorillafamily,
Thank you for staying at our Staybridge Suites Des Moines Downtown. We appreciate your loyalty as an IHG One Rewards Platinum Elite member and for making IHG Hotels & Resorts your travel partner.
We do our best to provide a comfortable experience every time, and I’m sorry to hear about your recent experience. I have shared your feedback with our local team, and I am confident that actions will be taken to address your concerns.
We value your business with IHG Hotels & Resorts. Please consider staying with us again so we can regain your trust.
Yours in hospitality,
Kyla U. Case Manager IHG Hotels and Resorts Service
Welcome to the Candlewoods Suites an IHG Hotel. We are the newest hotel in Brighton MI centrally located between Detroit, Ann Arbor, Flint and Lansing just off of Interstate 96. Candlewood Suites Brighton is your Home away from home during your extended stay or short visits with us. Our warm and modern décor, friendly staff and spacious rooms will surely be pleasing to you and your family.
Our location offers a great experience of abundant shopping at Brighton Mall Shopping Center and Town Square, Enjoy a movie at MJR digital cinema 20 then be delighted by the variety of dining in the area. Explore Brighton’s recreation by taking a short 5-10 minute drive to Mount Brighton Ski area and Kensington Metropolitan Park.
Corporate travelers in Brighton, MI appreciate the hotel's proximity to companies, including Eberspacher, McDonalds Corporation, Delphi, Metrics USA, Carl Zeiss and U-M Hospital of Brighton.
Our hotel offers studio 1 or 2 bedroom suites with full kitchens. Free amenities make staying with us comfortable and stress-free. Enjoy our free laundry service, 24- hour Gym, a snack or beverage from the Candlewood Cupboard Mart, and grab a household item for your crockpot chili from the Lending Locker. Everything you need is right here. Come experience all we have to offer.
Confirmed Reservation for double bed, got to room and it was single (4 of us and that wasn’t going to work). Front desk luckily had 2 rollaways (initially tried to charge me for it and I said no). We had to roll them to our room and squeeze them into the room. 1030pm and all we wanted to do was shower and go to bed as we had to be up at 5:30am. Not enough towels so had to call and get more which again took time but not that big of a deal.
Posted byCorporate
onApril 6, 2025
Hi Cindy,
We value your unwavering support as a member of IHG One Rewards and thank you for staying at the Candlewood Suites Brighton.
We always want you to enjoy the comforts of home at a comfortable value, and I'm sorry we've missed a mark. I made sure to share your concern with our hotel management, and I am positive that they will look into this. I sent you an email to discuss this further.
We look forward to making your next stay a great one.
Yours in hospitality,
Kyla U. Case Manager IHG Hotels and Resorts Service
Rest and Recharge at EVEN® Hotel Norwalk EVEN® Hotel Norwalk is located just minutes from the best the city has to offer. Stroll through the South Norwalk historic district (Sono), shop upscale boutiques at The SoNo Collection, and see fun aquatic exhibits at The Maritime Aquarium. Next, take a short drive to Calf Pasture Beach for the perfect sunset, or head to South Norwalk Railroad Station for easy access to New York City. It's easy to maintain a healthy routine at our wellness hotel in Norwalk, CT. Boost your energy with a great workout at our fully equipped Fitness Center or with our convenient in-room fitness equipment. Rest easy in our spacious guestrooms with plush bedding and free Wi-Fi. In the evening, cozy up at our hotel's outdoor patio and fire pits. Whether you're visiting for business or pleasure, our modern hotel in Norwalk offers everything you need.
I found the staff not on top of my needs when I checked in with a profile that clearly says do not put me in a room by an elevator. They advertised a bar but the bartender was sick, so I had to go out. The rooms lacked stuff and noise was an issue with neighbors.
Posted byCorporate
onApril 6, 2025
Hi Donald,
Thank you for staying with us at the EVEN Hotels Norwalk. We appreciate your loyalty as an IHG One Rewards member.
Ensuring complete guest satisfaction is our highest priority, and I'm sorry we've missed the mark. Your feedback is invaluable in helping us improve our services, and I have already informed the hotel management about your concerns. My colleague from Guest Relations has credited 30,000 IHG One Rewards points to your account. These points should appear within 7-10 business days. You can use them towards your future stays with us or redeem them for merchandise from our online catalog.
To access your account and your earned points, please visit our website at ihg.com or download the IHG One Rewards mobile app. We hope to have the opportunity to regain your trust in our service.
Yours in hospitality,
Kyla U. Case Manager IHG Hotels and Resorts Service