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    February 14, 2017
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We know what you need. Extended-stay travelers play by different rules and you need a hotel that understands your unique needs. The New Candlewood Suites Richmond West Broad is designed from the ground up ... just for you. Located just off West Broad Street, the Candlewood Suites Richmond West Broad is within walking distance of Altria, Genworth and Met Life. Additionally, business travelers appreciate our proximity to University of Richmond, Virginia Commonwealth University, Anthem, Comcast and several hospitals including Parham Doctors, Henrico Doctors, Vibra and St. Mary's. Plus, great shopping, dining and exciting entertainment at Willow Lawn and Short Pump Town Center are just a short drive away. Candlewood Suites Richmond West Broad gives you the amenities that make you feel at home. Fully equipped suites, complimentary laundry facilities, room to spread out, space to work and space to relax.When it’s time to get connected we know what you need – high-speed internet, cable, sports and movie channels. And when you need to burn some energy the fully equipped fitness center will help melt the stress away. When you come to Richmond’s West End we know what you need. Candlewood Suites Richmond West Broad is your best stay ... for a week, a month or even a year.
 
Overall
3 out of 5
3 out of 5
Nice place for a short stay
By Playergolf from Danville VA
When I visit the Richmond VA area for business or leisure, this is a nice place to stay. Very convenient to all parts of the city. The staff are great and the property is convent to shopping and food.
Customer avatar
Posted by
onApril 8, 2025
Hi Playergolf,
I appreciate you being one of our valued IHG One Rewards members. Thank you for choosing our Candlewood Suites Richmond West Broad for your travel needs and for sharing your feedback. I trust that all is well.
We always want to offer top-notch service and accommodations. I am glad you had a great experience overall. I have informed our hotel team regarding your post. I am sure they'll use this as a reference to continue to provide exceptional service.
I hope to welcome you again should your travels bring you back to the city.
Safe travels,
Glaiza G.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express and Suites Eau Claire West. Conveniently located off Exit 65 - Hwy 37 and I-94, we are less than 1 mile from Marshfield Clinic Medical Center, and Mayo Clinic Health System allowing quick and easy access for patients and families. Students, their families, faculty, and visitors will enjoy our close proximity to UW Eau Claire and Chippewa Valley Technical College. Guests will also appreciate our short distance to The Pablo Center for the Arts, Sonnentag Event Center, and YMCA Indoor Sports Center. As a centrally located hub in West Central Wisconsin, Eau Claire is an engaging place to rest, recharge and get a little work done. Guests can relax in our indoor pool and whirlpool, sit fireside or grill-out in our outdoor courtyard, grab a snack from our Lobby Market, or workout in our 24-hour fitness center. We are also a pet friendly hotel, so bring Fido along on your visit. Our rates include complimentary hot Express Start Breakfast, free parking, and Wi-Fi. Stay smart with our 24-hour Business Center, onsite boardroom and 475 square feet of meeting and event space. Our EV Charging Station will help you get recharged after your journey. Each room is outfitted with a microwave, mini-refrigerator, and a Keurig coffee machine.
 
Overall
3 out of 5
3 out of 5
The overall cleanliness, breakfast and friendly staff was VERY good
By CKHS from Eau Claire, WI
The overall cleanliness, breakfast and friendly staff was VERY good, BUT we choose this particular hotel, because they had a pool and hot tub. My daughters and I were having a Mother/Daughter get a way, that we do EVERY year, and wanted a hotel that had a pool and hot tub. We got up on the morning we were to leave and all got ready to go to the pool and hot tub. When we got there, around 9:30 am, checkout was 11:00 am, there was a sign saying "Pool and hot tub closed for maintenance". We went to the front desk to see how long it still would be, thinking if only a few minutes we would stay in our swimsuits and wait, but was told a least a couple hours. I found this a little strange to do this maintenance at this time AND NOT during the overnight, when most of the people were sleeping, so it would be ready in the morning when a lot of people take that last minute swim or hot tub experience!! I was VERY disappointed because of this AND when I told the checkout girl........ nothing was offered to me, like a discount or free stay next time........ NOTHING!!
Customer avatar
Posted by
onApril 8, 2025
Hi CKHS,
Thank you for staying at our Holiday Inn Express Eau Claire West Interstate 94 and sharing your feedback. I appreciate you being one of our valued guests. I trust that all is well.
While I am glad you appreciated the room's cleanliness and were satisfied with the service received, I'm sorry your stay did not go as planned. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement.
I hope you will consider staying with us again should your travels bring you back to the area.
All the best,
Glaiza G.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
The team at Holiday Inn Express & Suites N Waco Area- West will give you a warm welcome into the Heart of Texas. Our hotel is located halfway between Dallas and Austin, with convenient access off of I-35, and it's just a 15-minute drive to Waco. Whether you’re headed North or South, be sure and stop at Czech Stop or Slovacek's and enjoy a Kolache. Waco is much more than a place for passing through. The city boasts 18 museums, hundreds of historic sites, the many attractions of Baylor University, an abundance of recreational opportunities including fishing and water sports, and the lovely strolling, shopping, and dining downtown district. Our guest rooms are generously sized and designed to put you at ease. Use our complimentary Wi-Fi to stay connected to both home and work. Stay on top of your workout routine in our Fitness Center, then relax by the outdoor pool. Traveling with a group? We have dedicated associates who can help you plan and facilitate your meetings, events, and outings.
 
Overall
1 out of 5
1 out of 5
Think twice about this one
By Traveling from Louisiana from Hammond, LA
Our room had several problems, including a shower that barely worked and instead of fresh individual packages of soap and toiletries. There were large containers that other people have access to before us hanging on the shower and the sink. Staff was nonexistent anytime we were looking for them. The hallways were sweltering hot, and the Ater was very scary because it barely worked. I think that this hotel is very overpriced for the type of service we received there. Also don’t plan on going for a swim because the pool was a slimy green and so was the hot tub.
Customer avatar
Posted by
onApril 8, 2025
Hi Traveling from Louisiana,
We want to take a moment to thank you for being a valued IHG® One Rewards member and for choosing to stay at the Holiday Inn Express & Suites North Waco Area-West.
We strive and work hard to provide a relaxing atmosphere and exceptional amenities to our guests, and I am truly sorry to hear about your experience. Your feedback is important to us, so I've shared your comments with our hotel management, and we will use them to address the concern you raised to uphold the hotel standard. I sent you a private message to discuss this further.
We can't wait to welcome you back for your next visit.
Regards,
Dhalzin D.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Sioux Center Holiday Inn Express and Suites! Nestled in the heart of Northwest Iowa, you will find a quaint community thriving on business and agriculture. The award winning Sioux Center Holiday Inn Express and Suites is minutes away from businesses including Dordt University, Pella Corporation, Center Fresh, and Interstates Electric. We also offer close proximity to the surrounding communities of Rock Valley, Hull and Orange City, home to the Kooima Company, John Deere, Foreign Candy Company, Pioneer, Pizza Ranch, and Northwestern College. Leisure travelers can expect Midwestern hospitality while staying with us. Our facility is adjacent to The Terrace View Event Center. The Terrace View is the perfect place to celebrate a wedding, enjoy a reunion, or host a business convention. Conveniently located on the Ridge Golf Course, golf enthusiasts can enjoy 18 holes of golf on a beautiful course. Families can enjoy some family fun at the All Season Center, offering an indoor pool with an outdoor water park and ice skating facility. Our Centre Mall offers a number of unique shops to browse through including our home town favorite, Casey’s Bakery. Our smoke-free hotel offers a number of amenities to ensure a comfortable stay including free high-speed Internet, indoor pool and whirlpool, Fitness Center, and our Express Start hot breakfast bar. And yes, we are pet friendly. Book now at the Sioux Center Holiday Inn Express and Suites and Stay Smart!
 
Overall
3 out of 5
3 out of 5
I had lady bugs in my room, chicken in the freezer, a staff who didn't seem to care about our concerns, and a charger that did not work.
By eKoh from Sioux Center
It wasn't the worst experience, but I will most likely be searching for different hotels for a while. I am certainly not a fan of Holiday Inn Expresses. The hotel we stayed at right before this one was amazing (Country Inn & Suites). So that may have made yours look worse, but the one we stayed at after (another Holiday Inn Express in Hammond, IN), was thee worst hotel we have ever experienced. So at least your Holiday Inn was better than that one.
Customer avatar
Posted by
onApril 8, 2025
Hi eKoh,
Thank you for staying at our Holiday Inn Express Sioux Center and sharing your feedback. I appreciate you being one of our valued IHG One Rewards members. I trust that all is well.
We want to make every guest's stay comfortable and provide excellent service. I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement.
We look forward to having another chance to welcome you back for a better experience.
All the best,
Glaiza G.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Enjoy the best of Nashville at our full-service hotel and all-day free shuttle to Lower Broadway Honky Tonks. Each spacious room has a balcony with stadium or Centennial Park views. It is the home of famed songwriter Live Music venue, The Commodore Grille.
 
Overall
2 out of 5
2 out of 5
Damp Musty room
By Bill from NJ
Normally stay when visiting Nashville. Room was damp and musty, rug was dirty and walls had some holes. Bathroom sink handle and shower handles were loose and felt like they were going to break. Paint on bathroom ceiling bubbling due to moisture. Ventilation was poor. As an IHG member it was well below my other experiences at other properties and previous stays at this hotel. If I didn't have to pay a 1 night fee to cancel my stay this May, I'd find a different hotel.
Customer avatar
Posted by
onApril 8, 2025
Hi Bill,
Thank you for staying at our Holiday Inn Nashville-Vanderbilt (Downtown) and sharing your feedback. I am glad to have been a host to one of our valued IHG One Rewards members.
We want to make every guest's stay seamless and comfortable. I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement.
We look forward to having another chance to welcome you back for a better experience.
Safe travels,
Glaiza G.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Exciting News! Recently renovated. The Holiday Inn Express Hotel and Suites Columbus at Northlake is a perfect Georgia hotel for business and leisure travelers alike. Our Columbus hotel is conveniently located off of Interstate 1-185 and US Highway 80. You are sure to stay busy during your stay at our Columbus hotel, located near many of Columbus' best attractions such as the Coca Cola Space Science Center, Callaway Gardens and the Chattahoochee Riverwalk. Our hotel in Columbus, Georgia is also centrally located near numerous military installations, including Fort Benning, the National Infantry Museum and Port Columbus Naval Museum. Along with being conveniently located close to many Georgia attractions, our Columbus hotel is also close to Georgia businesses such as AFLAC, TSYS, Blue Cross Blue Shield and Columbus State University. Business and leisure travelers alike enjoy all the comforts of home and office at this hotel in Columbus, Georgia. There is a 24-hour Business Center for your business needs. Wake your family up to try our complimentary hot breakfast bar that features our signature cinnamon rolls, and spend the day by the outdoor pool. Start planning your visit to Georgia by booking your reservation today. You are sure to enjoy great Columbus hotel room deals and rates. We look forward to seeing you at the Holiday Inn Express & Suites Columbus.
 
Overall
1 out of 5
1 out of 5
Room Changes and No Hot Water
By Step from Georgia
The most recent stay at this hotel was one of the worst for us to experience. We checked in with a nice lady...she assigned our rooms...we went on to our conference and were told our rooms would be ready when we got back. After getting back after 9:00PM a new lady was at check in...she changed our room numbers, put us on different floors(which was an original request and was granted) then sent me to a room with people already in it. After coming back and being sent to different rooms with people already in them twice...I was finally able to get a room on the third floor with the rest of my party. Only then there was NO hot water for any of our third floor rooms...none the next morning either. The lady at the front desk that night also had a horrible attitude. I was told I would receive extra points and credits for my inconveniences...but I didnt.
Customer avatar
Posted by
onApril 8, 2025
Hi Step,
We value you as an IHG One Rewards member, and we appreciate your stay at the Holiday Inn Express Columbus at Northlake.
We dedicate ourselves to providing our guests with an excellent hotel experience, and I am sorry to learn about the situation. I have shared your comments with our hotel management for reference and improvement, and also sent you a private message to discuss your experience further.
We look forward to having the opportunity to restore your confidence in our hotel.
Best regards,
Sarah S.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to our hotel in Southgate, Michigan, just minutes away from the heart of Detroit. Our hotel offers everything you need for a stress-free stay. Enjoy a dip in our heated indoor pool, break a sweat at our fully equipped fitness center, and gather with friends in our comfortable lobby. When you stay with us, you’ll enjoy easy access to all the attractions that make Detroit vibrant. The Henry Ford Museum of American Innovation and charming Greenfield Village are just a short drive. Other attractions such as Belle Isle, Comerica Park, Detroit Metropolitan Wayne County Airport, and downtown Detroit are, too. After a day’s adventures, you can retreat to your thoughtfully designed room. From plush beds and in-room Keurig coffee makers to ergonomic workspaces and comfortable lounge chairs, your room is a home away from home. Enjoy our fresh, hot breakfast, free parking, and friendly staff that will round out your experience. We can’t wait to meet welcome at Holiday Inn Express & Suites Southgate - Detroit Area.
 
Overall
2 out of 5
2 out of 5
Not good
By Timetráveltt from Detroit Michigan
Front desk checking was nice but as I got my room it was a little unclean there were few breakfast options no juice no water only milk the pool door and gym door is broken so you have to keep asking the front desk to open the door just wasn't a good experience
Customer avatar
Posted by
onApril 8, 2025
Hi Timetráveltt,
Thank you for choosing our Holiday Inn Express Southgate Detroit Area and for sharing your feedback. I am glad to have been a host to one of our valued IHG One Rewards members.
We strive for our guests to have a great and satisfying stay. I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement.
We look forward to having another chance to welcome you back for a better experience.
Safe travels,
Glaiza G.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
"Stay Smart" at Our Holiday Inn Express Columbus, NE hotel Come experience a memorable stay with great amenities at our Newly remodeled award-winning Holiday Inn Express® Columbus, NE hotel. Located off Hwy 30, our Columbus, NE hotel is just minutes from downtown. We provide a name you can trust when visiting the great state of Nebraska, we're definitely the place where you can "Stay Smart." Our hotel is within easy driving distance of several major businesses, including Nebraska Public Power, Vishay Intertechnology Incorporated and BD. Complimentary high-speed, wireless Internet access and a 24-hour business center make conducting business easy when staying with us in Columbus, NE. The hotel is ideally located near multiple attractions that you and your family will enjoy, including the Village Centre Mall, Andrew Jackson Higgins National Memorial and the Pawnee Plunge Water Park. Spend the day golfing at the Quail Run Golf Course or watching thoroughbred horse racing. Our Holiday Inn Express® Columbus, NE hotel offers guests an array of complimentary amenities to guarantee a good stay. Other free amenities include breakfast, a fitness center, an indoor heated pool and whirlpool. Make your reservation at our Columbus, NE hotel today!
 
Overall
2 out of 5
2 out of 5
glad they had oatmeal for breakfast. Takes too long to get coffee especially when more people want coffee
By cindy2246 from Sutton NE
Keep kids off top floor. Give us recognition as many times as we have stayed there. Give us the room we ask for, Go there every other year and same issues. need quiet for Eagles State Pool Tournament. Kids got louder after front desk called. We almost banged on the door of the noisy kids at 5 AM when we got up
Customer avatar
Posted by
onApril 8, 2025
Hi cindy2246,
Thank you for staying at our Holiday Inn Express Columbus and sharing your feedback. I am glad to have been a host to one of our valued IHG One Rewards Silver Elite members.
We want to make every guest's stay seamless and comfortable. I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement.
We look forward to having another chance to welcome you back for a better experience.
Safe travels,
Glaiza G.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
The Hotel Indigo® London Kensington is situated in the heart of the Royal Borough of Kensington and Chelsea, our London hotel blends beautifully into this boutique neighbourhood. We’re also located close to the Earl’s Court tube station, placing all of London’s destinations and major transport hubs like Heathrow (LHR) and London City Airports (LCY) within easy reach.
 
Overall
2 out of 5
2 out of 5
Great location, but don't expect a comfortable stay
By KY Chief from Kentucky, USA
Check in was fine. I was recognized as a Diamond. Front desk staff were friendly and helpful. Lift was painfully slow at times. Hallways are quite narrow which should prepare you for the room size. Room was way too small. I had to turn sideways to get between the bed and the desk. Suggest wearing shoes at all times in the room as you are destined to jam a toe on either the desk or bed frame. Mattress is the most uncomfortable I've experienced at an IHG property in recent memory. Note, I'm in IHG hotels every other week all over the planet. The breakfast hours should have started an hour earlier for those who leave for work before 7am. Breakfast staff were very disorganized and at times, rude. Food selection was the same every day and average for what I'd expect in the UK. Reception area features a kiosk where you can book an Uber. Suggest using the Uber app as if you use the kiosk, you will pay close to twice as much. All in all, next time I'm in town, I'll stay somewhere else.
Customer avatar
Posted by
onApril 8, 2025
Hi KY Chief,
We appreciate you for choosing to stay at our Hotel Indigo London Kensington and for sharing your feedback. I am glad to have been a host to one of our valued IHG One Rewards Diamond Elite members. I trust that all is well.
Our team members go out of their way to make each stay memorable, and I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement.
I hope you give us another chance to turn things around the next time you stay with us.
Kind regards,
Glaiza G.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Embrace your sense of wanderlust in America's most iconic city at Hotel Indigo® St. Louis Downtown. Experience the culture and music heritage of St. Louis from our eclectic boutique hotel in downtown. Relax in 88 gorgeous rooms and suites with chic décor and city views. Our hotel is within five blocks of Busch Stadium – home of the Cardinals – theaters, museums, and minutes from top attractions like the St. Louis Zoo. Meet in 2,084 square feet of event space for everything from glamorous dinner parties to conferences.
 
Overall
1 out of 5
1 out of 5
Trash place to stay at
By Krystopher from Cleveland ohio
Trash place to stay at in life. I will ever stay here again
Customer avatar
Posted by
onApril 8, 2025
Hi Krystopher,
Thank you for staying at our Hotel Indigo Saint Louis Downtown and for sharing your feedback. I appreciate you being one of our valued IHG One Rewards members. I trust that all is well.
The comfort and satisfaction of our guests are important to us. I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement. I also sent an email to discuss the matter.
I hope you will consider staying with us again should your travels bring you back to the area.
All the best,
Glaiza G.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
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