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Style meets service at the Holiday Inn Express Atlanta Airport - North hotel. Just minutes from Hartsfield-Jackson Atlanta International Airport, enjoy the convenience of a free airport shuttle. Centrally located off I-75, I-85, and I-285 in a heavy government market, we are included in the Fedrooms and nearby Delta Airline Headquarters, Coca-Cola, and the BMW Training Center. Explore Atlanta’s iconic attractions and savor Mexican cuisine at La Fiesta Restaurant, adjacent to our hotel. Unwind by our outdoor pool, stay active in our 24/7 Fitness Center, and enjoy a complimentary hot buffet breakfast each morning. Enjoy free Wi-Fi, meeting spaces, and spacious rooms and suites with modern amenities. We are your gateway to Atlanta!
 
Overall
1 out of 5
1 out of 5
No Sense of Safety, Unprofessional, Unacceptable, a Complete Failure. Families Beware
By Ricky from AL - Alabama
On the night of December 13, I checked into this Holiday Inn expecting the stay I had carefully planned and paid for. I had reserved two rooms—one with cash, the other with loyalty points I earned through years of travel with IHG. Prior to arrival, I called the hotel to request connecting rooms for my family. That’s when I was told we could be accommodated, but only if I accepted a downgrade from the queen suites I had originally booked to standard double queen rooms.
It wasn’t ideal, but I agreed ONLY because I believed my family would be in connecting rooms. That never happened.
When we arrived, I was told there were no connecting rooms available and that the hotel had no record of my request and was fully booked. By that point, we were already stuck with downgraded rooms. I stayed with my son in one room, while my wife stayed in the other with our daughter. It wasn’t just a logistical problem, it was stressful because of the atmosphere.
The environment made things worse. There were large groups of guests, many of whom seemed to know each other from college football teams, bands, or other pro bowl related events, who were moving from room to room, making noise, playing music, and smoking. The smell of marijuana and other smoke filtered into the halls, and the atmosphere felt more like a dorm party than a hotel stay. Staff never intervened. There was no visible management.
Meanwhile, I had no choice but to leave my wife and daughter alone in one room while I stayed in another. In a hotel with little oversight and an unpredictable crowd, that felt incredibly wrong.
I’ve been loyal to IHG for years. I used my points and my money expecting a level of care, respect, and safety for my family. Instead, I got less than I paid for and was placed in a situation no parent should have to tolerate.
There was no accountability. No follow-up. No apology. Just a downgraded experience and the sense that no one was in control or even paying attention.
This wasn’t just a simple mistake, it was a complete failure of service and responsibility.
It felt like buying a first-class ticket and being tossed into the cargo hold, then being told I should just be grateful I made it on the plane. They just take your money and points.
If this is how IHG treats loyalty or people, I genuinely have to ask: what’s the point?
Customer avatar
Posted by
onApril 12, 2025
Hi Ricky,
Thanks for your review and for staying at Holiday Inn Express Atlanta Airport - North. We appreciate you as an IHG® One Rewards Diamond Elite member and have valued your loyalty since 2018. We work hard to deliver an exceptional guest experience. I am sorry for what happened during your stay. I have shared your comments with the hotel management and sent you a private message with additional details.
Again, thank you for staying with us. We value your input and would love to make it up to you.
Sincerely,
Connie D
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
New Hotel in Alton Illinois near The Mississippi River Welcome to the brand new Holiday Inn Express & Suites Alton. We are less than 5 miles away from the beautiful Mississippi River and 35 minutes from Downtown St. Louis Missouri. Nature enthusiasts will appreciate our short distance from The Olin Nature Preserve’s many loop trails. Other attractions include The Liberty Bank Amphitheatre, the Alton Splash pad, The National Great Rivers Museum, and The Beall Mansion. Rock Spring Golf Course is the closest Golf course to the hotel and features a beautiful 9-hole course with the majority being a Par 4. We are also less than 10 minutes away from three other gorgeous courses, The Woodlands, Cloverleaf, and Spencer T. Olin Golf courses. The Woodlands Golf course is Also a Banquet Center. McPike Mansion is a local landmark thought to be haunted and offers tours. Our accommodations offer Wi-Fi, parking, hot breakfast and coffee/tea available in the lobby 24-hours. Maintain your workout routine at our 24-hour Fitness Center or take a swim in our indoor heated pool. Each room is equipped with a microwave, mini-fridge, Keurig, 43 inch flat screen television and in-room safe.
 
Overall
2 out of 5
2 out of 5
Leaking toilet ruined my week.
By Berne from Boca Raton, Florida
Our toilet leaked and we reported it everyday. They never fixed it. The hotels were full or we would have moved to another place. We were there for a wedding and made reservations in January. I never got confirmation so I called again in February. They still did not get us our handicap room that I booked. They said our room was a handicap room. NOT ADA compliant! No grab bars no tall toilet. My sister slept in chair could not get in bed. Your hotel is a disgrace to your brand.
Customer avatar
Posted by
onApril 12, 2025
Hi Berne,
Thank you for being one of our IHG® One Rewards members and for choosing to stay at the Holiday Inn Express Minneapolis & Suites Alton-Saint Louis Area.
Our goal is to offer an ideal place to unwind and recharge after a long day, and I'm sorry to hear about what happened. We are committed to ensuring that your next stay is much better, so I've shared your feedback with our hotel management to improve customer satisfaction. I've sent a separate email to discuss this further, and I hope you can look it over when you have time.
We’re excited for your next stay with us.
Kind regards,
Dhalzin D.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Stay Smart at Memphis Hotel's Convenient Location The Holiday Inn Express® Memphis Southwind Newly Renovated Hotel is located in southeast Memphis, just off of Highway 385. With convenient access to Downtown Memphis, this suburban location is ideal for Business and Leisure Travel. The Hotel is located 1 mile from the FedEx International Headquarters and close to the Southwind corporate area, which is home to many businesses. Guests can entertain clients at nearby TPC Southwind, home of the FedEx St Jude Classic on the PGA tour. A shuttle is available for our corporate travellers (Restrictions Apply). There are plenty of choices for entertainment and recreational activities. Mike Rose Soccer Complex and the University of Memphis are both convenient to the property, presenting guests with the option to participate in, or observe a range of athletic events. Many guests enjoy visiting the Memphis Zoo and Graceland, both having World-Class Facilities. The hotel's exceptional amenities include free high-speed, wireless Internet access and a complimentary Express Start breakfast buffet. You can stay on your schedule with convenient facilities such as a guest laundry room and a 24-hour Fitness Center. No matter your reason for traveling to Memphis, the hotel's friendly staff invites you to "Stay Smart".
 
Overall
1 out of 5
1 out of 5
Poor customer service
By MegaMan from Mexico
The experience was poor.
The customer service was terrible. During the stay no card worked and I had to ask to be let in my more each time I went out. The lady in the front desk always had a bad mood. I was going to book 8 more nights but service was so bald I went elsewhere.
Once my stay was finished I asked for my receipt while checkout and they said they could not give it but would send them by mail but never did. When I called gave two different emails and still did not receive it. I kept calling and they same lady with the really bad mood picked up and hang up quickly.
Overall really bad experience.
Customer avatar
Posted by
onApril 12, 2025
Hi MegaMan,
Thank you for staying at the Holiday Inn Express & Suites Memphis Southwind. We appreciate you as an IHG One Rewards Silver Elite member and value your business. We work hard to deliver an exceptional guest experience. I am sorry for the level of customer service you received during your stay. I have alerted the hotel management about your comments and sent you a private message with additional details.
Again, thanks for staying with us. We value your feedback and welcome the opportunity to serve you better.
Sincerely,
Connie D
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
At the Holiday Inn Express® and Suites Clearwater/Us 19 N, we are the ideal location for business and leisure travel to the Clearwater / Tampa / St. Pete area. Located at the intersection of US 19 and Gulf to Bay Blvd. , we are an easy drive to area attractions and Clearwater Beach. The hotel's location near Ruth Eckerd Hall, Eddie C. Moore Sports Complex, the Long Center and other Clearwater, FL attractions means you'll spend less time on the road and more time working hard or having fun. Complimentary Wi-Fi throughout the hotel and a 24-hour Business Center help you stay on top of assignments while meeting with clients, such as Costco, Bausch & Lomb, and Rooms To Go. Our convenient address, 15 minutes from the Saint Petersburg / Clearwater International Airport (PIE) and just west of Tampa, coupled with our 5,600 sq. ft. of elegant meeting space , makes us the perfect host for your corporate gatherings. We are within walking distance of BayCare Ballpark, home of the Clearwater Threshers , and local shopping at Clearwater Mall. Since we are centrally located in Clearwater, you can consider taking a day trip to Tarpon Springs, St. Petersburg, Dunedin, and more. This hotel offers perks to help you stick to your regular schedule, from enjoying a free, hot breakfast each morning to working out in a 24-hour Fitness Center and outdoor heated pool .
 
Overall
2 out of 5
2 out of 5
Beach2025
By Beach from Madison.WI
First off, the front desk staff were all amazing!! Best part of hotel. Our bathtub/shower had significant rust. Couldn’t change rooms due to hotel being sold out. The ice machine was spitting out black chunks with the ice. The breakfast was good but the exact same thing every day so if staying for multiple days there is zero variety. Sunday night there must have been an event because you could not even walk into the lobby or get an elevator. Pool was disgusting and multiple guests asked for it to be cleaned. The bathroom by pool was out of order. There were signs everywhere saying let’s us know if you wouldn’t rate us a 10, I’d struggle to give it a 5. Location was good.
Customer avatar
Posted by
onApril 12, 2025
Hi Beach,
Thanks for staying at the Holiday Inn Express & Suites Clearwater/US 19 North as an IHG One Rewards member. We value your business and work hard to deliver an exceptional guest experience. I'm sorry for the conditions you encountered during your stay. I have shared your comments with the hotel management, and I am confident that measures will be taken to address the areas you have noted.
Again, thanks for staying with us. We value your feedback and welcome the opportunity to provide a better stay.
Sincerely,
Connie D
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn St. Louis - Downtown Conv Ctr located next to America's Convention Center & Dome , and just one block from St. Louis' newest expansion area "Washington Avenue" featuring unique dining, shopping boutiques and entertainment. Our convenient downtown location is just nine blocks from Busch Stadium , home of the St. Louis Cardinals & Ballpark Village, and Enterprise Center , home of the St. Louis Blues ! We’re minutes from some of Saint Louis' historical sites such as St Louis Gateway Arch, Anheuser Busch Brewery, Forest Park Zoo , and St Louis Union Station , home of the new St. Louis Aquarium . The Holiday Inn St. Louis - Downtown Conv Ctr features 293 beautifully appointed guest rooms and suites that feature a Keurig Coffee Maker, complimentary wireless high-speed Internet access, mini-refrigerator & microwave. You can relax in our indoor heated pool featuring a spacious pool deck, or get your heart pumping in our state-of-the-art Fitness Center. We're the perfect business address for visitors to Wells Fargo, PWC, Procter & Gamble, US Bank, Nestle Purina, AB, Accenture, Siemens, ADM, Marathon Petroleum, Schneider Electric, KPMG, Mallinckrodt & SLU.
 
Overall
2 out of 5
2 out of 5
Nice staff not a great hotel.
By T440 from Indiana
If you’re going to stay at this hotel. Just know parking will be very limited. (20 spots). Parking is 50 dollars a day. Had issues with our bathroom(toilet was leaking water from tank), tv and phone didn’t work, and the room walls are thin. You have to ask for a turnover service the day before if you want new bedding or you have to change your own sheets. Staff is nice and breakfast was good.
Customer avatar
Posted by
onApril 12, 2025
Hi T440,
Thanks for staying at the Holiday Inn St. Louis - Downtown Convention Center. We value your business and work hard to deliver an exceptional guest experience. I'm sorry for the conditions you encountered during your stay. I have shared your comments with the hotel management, and I am confident that measures will be taken to address the areas you have noted.
Again, thanks for staying with us. We value your feedback and welcome the opportunity to provide a better stay.
Sincerely,
Connie D
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Staybridge Suites Houston IAH-Beltway 8 which is less than 6 miles from the George Bush Intercontinental Airport. We are centrally located with accessibility to I-45, US-59, and Sam Houston Tollway to ensure a convenient commute anywhere in Houston. Looking for the perfect business hotel or long term stay hotel? We offer complimentary Wi-Fi, a 24-hour business center and spacious work areas in our guest suites. We are close to corporate offices including HMH Drilling, Praxair, Airgas, Baker Hughes, Halliburton, Schlumberger and General Electric. You’ll enjoy the comforts of home in this Extended Stay Hotel featuring full kitchens in every apartment style suite, onsite complimentary laundry facilities, 24-hour fitness center and seasonal outdoor pool. We offer complimentary hot breakfast buffet and a weekly social reception offering light fare and drinks. Wanting to extend your business trip with family? We are pet friendly and family friendly too and are close to many major Houston attractions.
 
Overall
3 out of 5
3 out of 5
Where do I begin?!
By Madsemprfi from California
1st the room we in had carpeting in the kitchen area and 2nd bedroom were frayed at the floor seam. The slider for the bathroom in the 2nd bedroom which was ADA had a broken latch. A door for one of the cabinets was broken and only had one hinge functioning. The conference room which shared a wall with our room had a Sunday Service which you could hear the loud music thumping through the walls. Reception staff were all kind and pleasant. Room was just a hot mess.
Customer avatar
Posted by
onApril 12, 2025
Hi Madsemprfi,
Thanks for staying at the Staybridge Suites Houston IAH - Beltway 8 as an IHG One Rewards member. We value your business and work hard to deliver an exceptional guest experience. I'm sorry for the conditions you encountered during your stay. I have shared your comments with the hotel management, and I am confident that measures will be taken to address the areas you have noted.
Again, thanks for staying with us. We value your feedback and welcome the opportunity to provide a better stay.
Sincerely,
Connie D
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Downtown Niagara Falls Hotel is the perfect location to walk to all the attractions! Welcome to the Holiday Inn Niagara Falls State Park Entry! Our hotel is conveniently located on the New York, United States and Ontario, Canada border. Steps away from the State Park Entrance, you can walk to the brink of Niagara Falls in 10 minutes! Whether you're traveling with family for leisure or for business, our full-service location has all the amenities to exceed your expectations. Enjoy free high-speed Wi-Fi, 24-hour Fitness Center, and Business Center with complimentary printing. Relax in our indoor heated pool! Elite IHG One Rewards members get exclusive access to our membership lounge. Our loyal members can enjoy refreshments and a private location to relax. Paid parking available on site. Our restaurant is the Anchor Bar, Home of the Original Buffalo Wing! Come experience the original Buffalo Chicken Wing recipe invented in 1964. We serve breakfast, lunch, and dinner. We also have a full-service bar available. Our hotel is located steps away from the brink of Niagara Falls! You may also walk to several popular attractions: Maid of the Mist Cave of the Winds Niagara Falls State Park Niagara Falls Convention Center Seneca Niagara Casino The Buffalo International Airport (BUF) is located 25mi away, and The Niagara Falls International Airport (IAG) is located 8mi away.
 
Overall
3 out of 5
3 out of 5
Birthday get away
By Owen121768 from Sharon pa
Upon arrival we were caught off guard with a 75 dollar deposit for possible charges to the room ; then the pool was cold need a hot tub
Customer avatar
Posted by
onApril 12, 2025
Hi Owen121768,
Thanks for staying at the Holiday Inn Niagara Falls State Park Entry. We appreciate you as an IHG One Rewards member and value your business. Our guests can count on us to keep our hotels clean, the staff friendly, and everything in working order. I am sorry for your experience during your stay. I have shared your comments with the hotel management. They will ensure a better visit upon your return.
Again, thank you for your feedback. We hope to have another opportunity to make your stay pleasant.
Sincerely,
Connie D
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Craig, Colorado Hotel's Staff Welcomes You Home Steeped in the history of the Old West and rich in natural resources, NW Colorado is home to the Candlewood Suites® Craig Northwest hotel. Warm hospitality, comfort and value make us the preferred choice among hotels in Craig, CO. If you're in NW Colorado for an extended stay, you'll love our business-class amenities. From well-equipped, large workspaces and free Wi-Fi access to free local calls and voicemail, we help you stay productive. You can get to meetings at Tri-State, CNCC or The Memorial Hospital on-time thanks to our terrific location just off US Hwy-40. If world-class elk hunting or a Colorado vacation brings you to Craig, our hotel suites welcome you. Spend an afternoon at the Museum of Northwest Colorado where cowboy history and lore comes to life. Hike the pristine wilderness and high-desert landscape and enjoy the wildlife. Ask us about the excellent mountain bike trails. The streets of downtown Craig are lined with wonderful shops with hometown appeal and are just five minutes from our hotel's location. In Craig, CO, we welcome you with all the comforts of home. From a fully-equipped kitchen to upgraded bedding, we make every effort to make you feel at home. Pick up a quick meal from the Candlewood Cupboard, grill out in the Gazebo or dine at local spots within one mile of us. And did we mention the free washers and dryers? You'll find it all waiting for you!
 
Overall
1 out of 5
1 out of 5
The very first place that I have ever stayed at in my entire career warehouse.Keeping only comes around once a week. And that was even after being req
By L.Beaton from Craig Colorado
Very first and only facility that I've ever to stay at for my entire career. We're the housekeeping, it was non existence except 1 day a week. And even then that was kind of sketchy, laundry facilities were close to non-existent one marking dryer. Along with two washers, you're going to be waiting in a long line, and as of the people come back to get their property in time.
Customer avatar
Posted by
onApril 12, 2025
Hi L.Beaton,
Thank you for being one of our valued IHG® One Rewards Silver Elite members and for choosing to stay at the Candlewood Suites Craig-Northwest.
We aim to contribute thoughtful touches throughout our guests' journey, and I'm sorry to hear about what happened. We’re committed to ensuring your next experience is a much more pleasant one. I've sent a separate email to discuss this further, and I hope you can look it over when you have time.
We'd be delighted to welcome you back for your next visit.
Best regards,
Dhalzin D.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the renovated Holiday Inn Express Richmond Midtown. We are less than 3 miles from the University of Richmond and Virginia Commonwealth University and 5 miles from Downtown Richmond and Short Pump Town Center. We welcome students and their families coming to visit the home of the Spiders and Rams, as well as business travelers visiting for a convention, training, or meeting. Top headquarters near our hotel include Anthem, Altria, and Kroger. Sports enthusiasts will appreciate our short distance to the Richmond Flying Squirrels stadium, the Bon Secours Training Center (home of the Washington Commanders) and the Richmond Raceway Complex. Other nearby attractions include the James River, VMFA, Short Pump Town Center, Richmond Convention Center, and Kings Dominion. Just minutes from all major highways including interstate 64, 95, 295, and 195. Whether coming in from the Staples Mill Amtrak station or Richmond International Airport, we are the IHG hotel for you.  Our accommodations also offer free Wi-Fi, parking, and hot buffet breakfast. Maintain your workout routine at our 24-hour fitness center or go for a swim in our outdoor seasonal pool.  Guests can also enjoy our entertainment lounge complete with a pool table, arcade games, and shuffle board. Each room is equipped with a microwave, mini-refrigerator, Keurig, 55' TV, numerous plug outlets, and in-room safe.
 
Overall
1 out of 5
1 out of 5
Terrible Experience at Holiday Inn Express Richmond Midtown
By Jany from N/A
I recently stayed at the Holiday Inn Express Richmond Midtown for a soccer tournament, and it was an awful experience from start to finish.
1. Room Service: It was never provided during our stay. We expected at least basic housekeeping, but that never happened.
2. Front Desk Staff: The front desk staff were rude and unhelpful. Every time I had a question, they acted as if I was bothering them.
3. Breakfast: The breakfast was subpar at best. The pancake machine and drinks dispenser were both broken, leaving limited options.
4. Elevators: Only one elevator was working, and the wait time was ridiculous—over 10 minutes every time we needed to go up or down.
5. Price Issues: I asked to extend my stay for one more night, and the price they quoted me was outrageous, especially after the front desk made a mistake. Thankfully, the manager was able to correct it, but the experience was frustrating.
6. Game Room: The game room was always messy and unkempt, making it an unpleasant place for kids to hang out.
Overall, I would recommend saving your money and staying elsewhere. This hotel just isn’t worth it. I won’t be returning.
Customer avatar
Posted by
onApril 12, 2025
Hi Jany,
We appreciate you as one of our IHG One Rewards Platinum Elite members, and thank you for choosing Holiday Inn Express Richmond - Midtown for your stay.
I understand that a comfortable stay experience is essential during your visit, and I'm sorry to learn about the situation you've encountered. I've shared your comments with our local hotel, as we’re always looking for ways to improve so that every guest has a great experience. Additionally, I have reached out via email to discuss your experience further.
We appreciate your loyalty and hope to provide you with a much better experience in the future.
Best regards,
Sarah S.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Candlewood Suites in North Charleston . We are recently fully renovated and are 100% Nonsmoking. Our hotel's location places you just minutes from historic downtown Charleston and the Charleston International Airport . This extended stay Charleston hotel offers clean, safe and fully equipped kitchens in every spacious suite. This Charleston long term stay hotel offers expanded truck parking as well If you are visiting Charleston for leisure, historic Charleston is just a short drive from our hotel. In Charleston, you can visit a plantation, take a tour of Fort Sumter or the USS Yorktown , or relax on one of South Carolina's beautiful beaches. Those in town for business will enjoy our hotel's ideal location near I-26 and just minutes from the new Volvo Plant, Charleston Convention Center, Charleston Air Force Base, Naval Weapons Station, Boeing, Google and SPAWAR . Our hotel also provides convenient access to Trident Technical College, Charleston Southern University, the College of Charleston and MUSC . Whether you stay for one night or an extended stay , we are ready to serve you. Our suites include fully equipped kitchens and the Candlewood Cupboard, our 24-hour convenience store, located in the lobby with a variety of items at great values. Our property also offers free laundry facilities to all guests.
 
Overall
1 out of 5
1 out of 5
Poor experience
By A Disappointed member from South Georgia
The entrance to the hotel desk area was locked and I had to wait over 30 minutes beginning a little before 10pm to enter fir checking in. This occurred after driving 6 hours to reach the hotel my destination . I called the hotel but was not able to reach anyone. I had to reach out to the corporate office who called but they could not reach anyone. It turns out that the attendant had to leave the premise to purchase “ toilet paper “
Customer avatar
Posted by
onApril 13, 2025
Hi Valued Guest,
We would like to take a moment to thank you for choosing to stay at the Candlewood Suites Charleston-Northwoods and for being a valued IHG® One Rewards Silver Elite member.
Our aim is for our guests to unwind and recharge in our serene and peaceful environment, and I'm sorry to hear about your experience. Your satisfaction is our top priority, and we're committed to listening and adapting to your needs, so I've shared your feedback with our hotel management for service improvement. I've sent a separate email to discuss this further. I hope you read it at your most convenient time.
We’re excited for your next stay with us.
Kind regards,
Dhalzin D.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
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