The location and surroundings of InterContinental Suzhou are excellent! It is right by Jinji Lake, close to Tianmu Pedestrian Street, as well as Shin Kong Place and Jiuguang Department Store, making dining and strolling very convenient.
The breakfast in first floor and food at the Executive Lounge are both great! Even better is their service awareness! They pay close attention to every guest, providing warm welcomes and farewells. Among all the hotels I have stayed in, this is the one where every aspect of the service is truly satisfying! Staff are always available to assist with luggage when getting in and out of the car. The bedding is comfortable, and the rooms are clean and well-maintained.
A special mention goes to Ms. Wang Nan at the Executive Lounge. Her service attitude is highly professional and attentive! She proactively introduces nearby attractions worth visiting and provides relevant materials for guests to choose from. She is always polite when welcoming and seeing off guests at the elevator.
Thank you for taking time to post your positive feedback regarding your recent experience at InterContinental Suzhou. We are very glad to know that our hotel’s location, staff and Club InterContinental made your visit enjoyable. We have shared your feedback with the respective team members, and also extended your appreciation to Joy Wang. Our hotel locates in the CBD area with many restaurants and shopping malls, and is also next to the beautiful Jinji Lake, which makes it the ideal place for both business and leisure guests. Feedback such as yours is the biggest recognition to us all. We will continue to strive to achieve excellence at every level in the future.
Thank you again for your support and we look forward to welcoming you back to InterContinental Suzhou in the near future! General Manager David Guo
尊敬的洲际贵宾,感谢您选择苏州洲际酒店作为您到访苏州的下榻酒店,也非常感谢您在百忙之中抽出宝贵时间给予我们反馈。从您的反馈中,我们得知您对酒店的服务感到满意,十分荣幸得知酒店的服务给您的旅行增添了舒适难忘的回忆。相信您的评论定会为更多的旅行者提供有意义的参考价值。再次感谢您对我们酒店的认可。期待您在不久的将来再次入住苏州洲际酒店!酒店总经理 David Guo
I have informed earlier that I will check in late and I expected hotel will prepare comfortable room. But the room that I got, washroom curtain cannot close. I told them the issue, but they cannot provide proper room for us to rest after long journey. And ask us to move to temporary room while waiting other room guests checkout, then move again to the room which I don’t agreed with it as I don’t prefer to move room to room. Totally disappointed. Not recommended to stay at all.
Dear IHG Rewards Club Member, Thank you for taking the time to share your feedback regarding your recent stay with us at Holiday Inn Shanghai Pudong. We would like to take this opportunity to apologize for any inconvenience our service may have caused you. Your comment about the curtain has been documented and will certainly be looked into. We will keep perfect training of our staff. We appreciate your feedback as this is our best resource for improving guest services. Once again, we thank you for your feedback and look forward to your continuous support in the near future. Thank you! Sincerely,
The only good thing about the hotel is that the staff is very friendly because they are afraid of bad review. The breakfast is a chaos, too many people and is like a war zone. The food is never topped up, food choice is limited and food is so horrible. The glass looks like they’ve nvr been clean for years. Very badly maintained hotel
Thank you for choosing InterContinental and for taking the time to provide feedback about your experience at InterContinental SHANGHAI WONDERLAND.
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.
Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at 008615201957869 or sarah.zheng2@ihg.com.
Sincerely, Sarah Zheng Front Office Manager 008615201957869 sarah.zheng2@ihg.com
Dear Tom2025, Thank you for taking time to convey your thoughts on your recent stay. We're very glad to hear of your recognition of the hotel's service. Your valuable comments and recommendation will assist us to continue to meet and exceed our guest expectations. We look forward to welcoming you again! Best Regards, Hotel Management
I was actually from Guangzhou. I’ve seen the opening of this hotel and I had a lot of great memories here but this is the first time I really get to stay in. During my 14 nights, I felt like I was home even though I stayed in a hotel. All the staff are so welcoming and friendly, and the service they provided was top notch. I really recommend everyone to try the dim sum spot from the hotel because it’s even better than the other well known restaurant. Also the coffee shop on the first floor have really amazing coffee. I’ll definitely be back in the future.
Dear valued guest, Thank you for choosing voco Guangzhou Shifu for your first stay, especially as a local who has witnessed our journey since opening! We are deeply touched that your 14-night experience felt like a "home away from home"—there is no greater compliment than making a familiar place feel new and welcoming. Your kind words about our team’s warm hospitality and top-notch service mean the world to us. Creating genuine connections with guests, whether they’re visiting from afar or returning to their roots, is at the heart of what we do. We’re thrilled our staff made you feel so thoroughly cared for throughout your extended stay. We’re also delighted you enjoyed our dim sum and first-floor coffee shop! Your recommendation to try our dim sum over other well-known spots is a testament to our culinary team’s dedication to crafting authentic, memorable flavors. It’s wonderful to know we’ve become a destination even for locals like you. As you’ve watched us grow, we hope to continue evolving to exceed expectations—and we’d be honored to welcome you back whenever you’re ready for another stay. Whether you’re seeking a cozy retreat or a taste of home, voco Guangzhou Shifu will always be here to warmly embrace you. Thank you again for your heartfelt review and for choosing us. We can’t wait to welcome you back soon! Warm regards, voco Guangzhou Shifu
Dear valued guest, Thank you for choosing voco Guangzhou Shifu and sharing your kind words! We are truly delighted to know that our prime location and dedicated service have made your stays enjoyable. Our central position in historic Shifu allows guests to explore vibrant streets, local delicious,and cultural landmarks with ease, and we’re thrilled it resonated with you. Equally, we take immense pride in our team’s commitment to delivering exceptional service—their passion to create welcoming experiences shines through in every interaction, and your recognition is a testament to their hard work. We are honored to be your preferred choice and look forward to welcoming you back soon. Whether you’re returning for the convenience of our location or the warmth of our hospitality, we’ll ensure your next stay is just as memorable. Until then, safe travels and warm regards from all of us at voco Guangzhou Shifu! Warm regards, voco Guangzhou Shifu
Absolutely love staying at IC SZ. Stayed with lounge access for a birthday. Dafne organised the reservation and a wonderful cake and birthday decoration in the room which really made our day. Zheng, Elizabeth and everyone in the lounge made us feel extremely comfortable and the chefs always make great food. Housekeeping also fantastic in the rooms as well as the public spaces. All in all 10/10 with a personal touch
Dear guest, Thank you for taking the time to share your comments of your stay in InterContinental Shenzhen, which will be very valuable to us! We feel honored to leave you a nice memory of our food and services. Your appreciation to our colleagues will be a delightful motivation to the team in keeping this up. We sincerely look forward to have you back soon! Best Regards, Tim Hooton General Manager
香港金域假日酒店位于九龙尖沙咀弥敦道的黄金地段,无论是商务或度假旅游,选择居停于此,倍感舒适自在,宾至如归,称心惬意。
酒店提供621间设备完善之客房及套房,设置宽敞舒适的双床、两豪华睡床或特大睡床,专为商务旅客而设的行政会所楼层,特别提供优越的住宿体验及配套设施。屡获殊荣的食府、酒吧、设备齐全的会议厅、露天泳池、健身室及免费宽带高速上网服务等,一应俱全。
除了为每位客人提供舒适的睡眠环境,让一家大小乐聚天伦,假日酒店更提供「儿童尽享食宿全免」优惠。 免费用膳优惠适用于由父母陪同下的十二岁或以下小童于Bistro on the Mile享用自助早餐,住宿优惠适用于由父母陪同下的十二岁或以下小童与父母同房而睡。
香港金域假日酒店毗邻香港铁路站贯通港、九、新界各区,步行至天星码头往中环或湾仔,只需五分钟,交通便捷;距离香港国际机场亦只需四十分钟车程。
We stayed here with our small kids to explore HK. Location is excellent, room is big. But we were initially given a room with smoke smell so we had to change and we encountered issues with the electricity: lamps switched on randomly at night and disturbed our sleep. It was fixed when we reported it. Overall high price compared to what you get
Thank you for choosing to stay with us during your family trip to explore Hong Kong. We appreciate your kind words about our convenient location and spacious rooms. However, I apologize for the initial inconvenience caused by the smoke smell in your first room and the electrical issues you experienced. I am glad our team promptly resolved the electrical problem upon being notified. Your feedback is invaluable, and we will use it to enhance our services. We understand your concerns about value for money and will consider this in our ongoing efforts to improve our offerings. We hope to have the pleasure of welcoming you back for a more seamless experience in the future.
Warmest greetings from HUALUXE Shanghai Twelve at Hengshan!
I would like to thank you for taking the time to share your comments for us about your recent stay.
Please accept our sincere apologies for the inconvenience. We do regret that our service did not meet your expectations and we have already reported the issue mentioned to our relevant department and management in order to improve our service. However will continually strive to make improvements and hope that we can continue to serve our loyalty guest with the high quality that we aim to carry.
Please feel free to contact me if there is anything else I can help you with.