尊敬的宾客您好,欢迎您光临无锡太湖新城假日酒店,很遗憾未能达到您的预期,关于您提到的问题,我们深表遗憾,会进一步了解情况,落实解决您的问题。您在入住期间有任何问题,都可以跟酒店工作人员沟通,或者拨打宾客服务中心的电话,我们一定会第一时间为您解决问题。祝您心想事成、万事顺心~——总经理 Kevin Liu
First time in China so a little apprehensive - the hotel was great. Room and bathroom decent size, clean, comfortable beds, quiet, good heating / air con and good shower unit. View not much - a very small courtyard type thing.
Lobby is small. The only place you could sit during the day is the breakfast room but this is kind of closed up after breakfast so your room is only place to chill and a small seating area on each floor at elevators. One English language cgtn Chinese news channel on TV.
Only meal provided was breakfast - slightly odd offerings when you are used to western breakfast buffet - but you quickly kind of get to like noodles, dumplings, wok friend green veg etc for brekkie - also some more western stuff like cereal, toast and coffee reasonable as long as you remember to turn up the strength "dial".
There is a good supermarket next door to hotel for water etc and a few restaurants nearby - the one we went to you could scan using alipay to get an English menu - enough on the menu that westerners can tolerate. It's a nice neighbourhood with a local Chinese vibe and felt safe..
Number 10 metro station is about 10 mins walk and from there about 30 mins / 10 stops to Nanjing road east station gets you within a short walk of the bund etc.
Getting to hotel from Pudong airport - it's about an hour's drive if traffic is ok and 20 pound sterling equivalent..We got maglev train to it's terminus in Shanghai (10 mins, 300 km/h) and then picked up a taxi on road outside station (may need to get directions to taxi stand) 30 mins and 12 quid from there to hotel. Negotiate the fare before leaving (using translation app if necessary) - but we found taxi drivers good. We had called a Didi but it didn't come so we canceled and WeChat / didi refunded fare immediately when we texted (WeChat has 2 way translate function so you can write in English and translate the message sent back).
On subject of WeChat pay / alipay we had a UK phone number and uk bank account. If you domt have chinese sim.card and / or bank account the payment apps can be hit or miss and frustrating - best to have some cash as backup - there are cash machines in airport - stick to the big banks away from airport eg icbc ) - some smaller bank ATM won't take visa / MC. Hotel takes visa directly thankfully.
Last but not least the staff in the hotel were great - friendly, very willing to help - including answering questions about various things we emailed about before we arrived in china. Most speak some English but will use translating apps to make sure they understand you and are understood.
Dear guest, Thank you so much for sharing your check-in experience with us! We are delighted that you are satisfied with all aspects of our hotel. Although you were a bit apprehensive on your first visit to China, we feel honored that our hotel's comfortable guest rooms, excellent facilities, the distinctive breakfast featuring a combination of Chinese and Western cuisine, and the service provided by our staff could put you at ease. We also appreciate you sharing that the hotel's surrounding facilities are convenient and it's easy to get to the scenic spots. Your suggestions regarding payment methods and transportation are very practical. We look forward to serving you again and wish you a pleasant journey in the future! Sincerely, IHG Social Listening Team
尊敬的洲际贵宾,感谢您选择苏州洲际酒店作为您到访苏州的下榻酒店,也非常感谢您在百忙之中抽出宝贵时间给予我们反馈。从您的反馈中,我们得知您对酒店的地理位置、行政酒廊及自助早餐感到满意,感谢您对我们提出的宝贵建议。酒店地处金鸡湖东的繁华区域,诚品书店和新光天地都是您购物娱乐休闲的新去处。再次感谢您对我们酒店的认可。期待您在不久的将来再次入住苏州洲际酒店!酒店总经理 David Guo
My family stayed in the IC Suzhou over a weekend. The room was spacious with an excellent view of the Jinji lake. My kid loved it a lot. The location was very convenient to several shopping mall nearby.
It was also worth noting the lounge service was impressive with highly professional staff and great food/beverage. The property was very well maintained.
Thank you for taking time to post your positive feedback regarding your recent experience at InterContinental Suzhou. We are very glad to know that our hotel’s location, staff and room made your visit enjoyable. Our hotel locates in the CBD area with many restaurants and shopping malls, and is also next to the beautiful Jinji Lake, which makes it the ideal place for both business and leisure guests. Feedback such as yours is the biggest recognition to us all. We will continue to strive to achieve excellence at every level in the future.
Thank you again for your support and we look forward to welcoming you back to InterContinental Suzhou in the near future! General Manager David Guo
The staff were very kind and accommodating. The hotel is in a prime location above the subway, lines 2 and 4, and the MixC mall. The room was extremely clean and well organized. There is a diffuser/sleep machine to ensure a good nights’ sleep and when you wake up, there is also exercise equipment and an exercise mirror to assist with your fitness goals! I highly recommend this hotel and will hopefully be back!
Dear guests, thank you for staying at EVEN HOTEL QINGDAO LAOSHAN and taking time out of your busy schedule to share your stay experience with us! Your satisfaction with the hotel is our honor, looking forward to your visit again, I wish you have a smooth work and happy life ~
1. There are limited E-car charging spots in the hotel, actually only 3 spots, making the long-ranged and Ali-Shan (mountain) visitors very inconvenient (in order to be fully charged before heading to the mountainous areas). 2. Moreover, I believe that there is probably no video surveillance for the charge areas. During our stay, we asked the front desk to see whether there were available charging spots, the front desk person had to walk outside towards the parking lot to check. Two issues here. One is in case of (e) car fire, the responding time would be very limited. Second, some people just charged their car for very long time and occupied the charging spots. We waited for like 2-3 hours (before departure) and nobody removed their cars from the charging spots. Eventually we decided to depart from the hotel and anxiously went to somewhere else to charge our car. The hotel needs to have some mechanisms to avoid the un-charged occupancy and video surveillance for the charging area.
Warm greetings from [Hotel Name], and thank you very much for taking the time to share your feedback with us.
First and foremost, we sincerely apologize for the inconvenience you experienced regarding the electric vehicle (EV) charging facilities during your recent stay. We truly value your input and would like to thank you for pointing out areas where we can improve.
Your concerns about the lack of video surveillance and the absence of a monitoring or time management system for the charging spots are entirely valid. We understand how frustrating it must have been to wait for an extended period without being able to charge your vehicle.
We are currently reviewing the feasibility of installing surveillance equipment in the parking and charging areas to enhance safety and response readiness. In addition, we are discussing the implementation of a charging spot management policy to ensure fair and efficient use of these facilities, such as setting time limits or notifying guests when charging is complete.
Your feedback is invaluable to us, and it helps us to continually improve our services. Once again, we deeply apologize for the inconvenience and thank you for your understanding. We hope to have the opportunity to welcome you back in the future and provide you with a much more seamless experience.
Visited Jiayi Voco for 1 night on Jan 16, 2025 for anniversary celebration. The service was top notch in Alishan as the only luxury hotel in that area. Special thanks to hotel colleagues at the front desk for their kind hospitality. As Diamond Ambassador elite members, we got a gorgeous one-bedroom suite upgrade. Elite members enjoy full benefits at this hotel and very friendly colleagues everywhere in the hotel. This is our most favorite Voco hotel in Taiwan, China! Highly recommended for special occasions as well as sightseeing trips to Alishan. We will definitely come back again whenever we visit Alishan next time!
Thank you so much for choosing to stay with us on such a special occasion your anniversary and for taking the time to share your kind words. We are absolutely delighted to hear that you had a memorable stay with us and that our team was able to help make your celebration extra special.
We are especially honored to be your favorite Voco hotel in Taiwan. Your high recommendation encourages us to continue striving for excellence and to create unforgettable experiences for all our guests.
We very much look forward to welcoming you back the next time you visit Alishan. Please don’t hesitate to let us know if there’s anything we can do to make your future stays even more enjoyable.
Wishing you continued joy and happiness in your journey together.
Best IHG hotel n Chiayi - upscale and unbeatable value
来自AgentG从Miami
I used points to make my booking and my confirmable SNA upgrade to get into a 2-king bed suite.
Service staff at check-in was patient and courteous. My status was recognized and I chose the breakfast as my welcome amenity - totally worth it.
Later, a second attentive staff member helped me with the elevators. The hotel lobby and the amenities and room furnishings look brand new.
The breakfast selections (both on the a la carte, and on the buffet days) was wide and hearty and the dining service staff were attentive. Chiayi’s signature turkey rice dish was offered both days.
Very family-oriented environment but posh and upscale at the same time. Great value for very little cost.
One of IHGs better offerings in this municipality.
Thank you so much for taking the time to share your recent experience with us. We’re delighted to hear that you had a pleasant and rewarding stay and that you were able to enjoy your confirmable suite upgrade along with your IHG benefits.
We’re especially pleased to know that our team members at check-in and throughout your stay left a positive impression through their patience, attentiveness, and hospitality. Your recognition means a great deal to us and we’ll certainly pass along your kind words to the team.
We love being able to share a taste of our regional cuisine with our guests and are happy it added to your overall experience.
We also appreciate your comment about our property’s atmosphere family-friendly, yet upscale and we’re thrilled that you found great value during your visit. Being seen as one of IHG’s better offerings in the municipality is a compliment we truly treasure.
We look forward to welcoming you and your family back on your next visit to Chiayi and Alishan. Please feel free to reach out if we can assist with anything ahead of time.
The hotel facilities, views, and location are excellent. The only downside is that the room does not provide a shoehorn. Everything else is very good, making it an ideal choice for family trips.
Thank you for taking the time to share your experience with us. We’re delighted to hear that you enjoyed our facilities, beautiful views, and convenient location. It’s wonderful to know that our hotel served as an ideal choice for your family trip.
We also appreciate your thoughtful feedback regarding the absence of a shoehorn in the room. Your comment has been noted, and we will certainly share this with our team to consider as we continue enhancing our in-room amenities for guest comfort.
We hope to welcome you and your family back again soon for another relaxing and enjoyable stay in Chiayi.