We specifically booked this hotel with breakfast included, and we had proof of it. However, upon arrival, the hotel insisted that breakfast was not part of our booking, and our proof was disregarded. We decided to try the breakfast anyway, but it was very poor with extremely limited choices.
Unfortunately, the overall service was equally disappointing. The staff appeared uninterested and unhelpful, and the room was not cleaned properly during our stay. This experience did not meet our expectations and we would not choose to stay here again.
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Cathy Ren General Manager
The hotel service leaves much to be desired. In the event of ordering takeout, guests are required to descend to the ground floor and retrieve their orders from the shelf personally. There is neither a robot nor hotel attendants to assist in delivering the food to the guest rooms. Moreover, the room temperature regulation function is rather mediocre. The windows of the room are incapable of being opened, rendering the accommodation stuffy and confining, which can make guests feel a sense of oppression.
Dear Van WQ, Thank you for taking time to convey your thoughts on your recent stay. We will feed back the problems you mentioned to relevant departments and ask them to make corrections. Your valuable comments and recommendation will assist us to continue to meet and exceed our guest expectations. We look forward to welcoming you again! Best Regards, Hotel Management
My family stayed in the IC Suzhou over a weekend. The room was spacious with an excellent view of the Jinji lake. My kid loved it a lot. The location was very convenient to several shopping mall nearby.
It was also worth noting the lounge service was impressive with highly professional staff and great food/beverage. The property was very well maintained and we didn't feel it was worn out.
Thank you for choosing InterContinental SHANGHAI WONDERLAND, if I can be of assistance to you in the furture, please contact me directly at 008615201957869 or sarah.zheng2@ihg.com.
Sincerely,
Sarah Zheng Front Office Manager 008615201957869 sarah.zheng2@ihg.com