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    2017年2月14日
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    2025年5月18日
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巴拿马城海滩酒店的热情友好引四方宾客惠顾 在佛罗里达海湾沿岸乳白色沙滩边的这个波利尼亚天堂重拾南方特有的待客热情。 巴拿马城海滩假日酒店® 拥有怡人的海滨客房、郁郁葱葱的热带花园和优质服务,是您梦寐以求的完美下榻之所。 到佛罗里达海湾沿岸沙滩度假,您一定需要我们酒店的支持,我们为您提供得天独厚的地理位置、丰富多彩的活动和各种设施用品。从带有跌水泳池、周围绿树成荫的泳池区,到巨大的热水浴缸和季节性娱乐设施,再到免费的儿童活动、水上游乐场和游戏室,一切应有尽有。酒店到码头公园广场(Pier Park Mall)也只有几分钟的路程。 这里拥有墨西哥湾海岸最震撼的会议场地,在这里,您可以将工作与娱乐结合共进。我们酒店的海滨会议中心竭诚欢迎公司休假、各种会议和社交活动。 无论您是想在这片海湾寻找完美的家庭度假、浪漫之旅或召开商务会议,我们的工作人员都将为您提供最热情的服务,保证超乎您的想象。海滨客房有大型阳台和免费快速的无线网络连接,客人只要动动指尖就可以享受到您想要的服务。在这个人间天堂,您可以在餐厅品尝到新鲜的海鲜,在日落酒廊欣赏绚丽的夕阳。您就会明白为什么我们的首选是佛罗里达海岸酒店。
 
总体
2 分 - 总分为 5
2 分 - 总分为 5
Overpriced and undermantained
来自 Kevin76 Denham springs, louisiana
My resort stay had considerable potential, but several issues detracted from the overall experience. The rooms were small and poorly maintained; for example, shower shelving was loose, and the sink drained inadequately. Food and beverage pricing was excessive relative to quality, with breakfast buffets costing $45 per adult, and children being unable to access the adult buffet. Furthermore, unacceptable hygiene issues arose when hair was discovered in my daughter's food, and the initial response inappropriately blamed my daughter despite a clear discrepancy in hair color. Finally, the check-out process lacked confirmation, and the IHG app failed to reflect my earned points.
客户化身
已发布 2025年4月25日
Hi Kevin76,
Thank you for staying at our Holiday Inn Resort Panama City Beach during your family vacation. We appreciate you for being one of our IHG One Rewards members.
Our hotel aims to be a great place to rest and recharge. I am sorry to learn about what happened during your visit. I shared your feedback with our hotel management about this and will take action to improve areas that need additional attention. I also sent you an email to discuss further details.
We hope you allow us to share a more positive experience soon.
Sincerely,
Mark Kaser T.
Case Manager
IHG Hotels & Resorts Service
 0 点
0/ 0的投票认为这条意见有用。
 
Enjoy comfort at the newly renovated Holiday Inn Mississauga Toronto West Hotel. Located in the heart of Mississauga’s business district and close to area attractions in Mississauga, Ontario. Looking to catch concerts, basketball, baseball and hockey games? Our hotel is only 25 minutes to Rogers Center and Air Canada Center. Families and corporate travelers alike will feel at home at the Holiday Inn Mississauga Toronto West’s newly renovated lobby with our hotel featuring 2,800 sq ft of meeting space for corporate or social events. We are located near Mississauga's corporate district near companies like ADP, Samsung, TJX, IBM, GE, Agfa, Oracle, DHL, Amazon, Schneider Electric, Abbott, and Kuehne Nagel. Hotel amenities include the first 'Burger Theory' restaurant and bar in Ontario, a state of the art business center, fully equipped fitness center, and high-speed Internet access available throughout the hotel. There is a saltwater indoor pool with dumping buckets and a bubbler for kids.. Want to stay in? Take advantage of our convenient room service. Leisure guests choose our West Toronto hotel's location for easy access to Square One Mall, Heartland Outlet Center, Premium One Outlet, and Sherway Gardens Mall. Catch an event at the Paramount Center formerly Hershey Center, Iceland Arena, Playdium, Movie Theaters, the Living Arts Center, Parks, Lakes or visit Canada's Wonderland and Wild Water Kingdom, they're easy to get to since Highway 401 is a minute drive from us.
 
总体
1 分 - 总分为 5
1 分 - 总分为 5
Holiday inn have gone down in quality
来自 brigid9 Toronto airport
i would not recommend holiday inn, the welcome would have been warmer if a fish out of water met us , no directive , no help , dirty, no breakfast, dated hotel. Not worthy he money .
客户化身
已发布 2025年4月25日
Hi brigid9,
Thank you for staying at our Holiday Inn Mississauga Toronto West during your bus tour. We appreciate your business with us.
Our hotel aims to be a great place to rest and recharge. I am sorry to learn about what happened during your visit. I shared your feedback with our hotel management about this and will take action to improve areas that need additional attention. I also sent you an email to discuss further details.
We hope you allow us to share a more positive experience soon.
Sincerely,
Mark Kaser T.
Case Manager
IHG Hotels & Resorts Service
 0 点
0/ 0的投票认为这条意见有用。
 
We know what you need. Extended-stay travelers play by different rules and you need a hotel that understands your unique needs. The New Candlewood Suites Richmond West Broad is designed from the ground up ... just for you. Located just off West Broad Street, the Candlewood Suites Richmond West Broad is within walking distance of Altria, Genworth and Met Life. Additionally, business travelers appreciate our proximity to University of Richmond, Virginia Commonwealth University, Anthem, Comcast and several hospitals including Parham Doctors, Henrico Doctors, Vibra and St. Mary's. Plus, great shopping, dining and exciting entertainment at Willow Lawn and Short Pump Town Center are just a short drive away. Candlewood Suites Richmond West Broad gives you the amenities that make you feel at home. Fully equipped suites, complimentary laundry facilities, room to spread out, space to work and space to relax.When it’s time to get connected we know what you need – high-speed internet, cable, sports and movie channels. And when you need to burn some energy the fully equipped fitness center will help melt the stress away. When you come to Richmond’s West End we know what you need. Candlewood Suites Richmond West Broad is your best stay ... for a week, a month or even a year.
 
总体
1 分 - 总分为 5
1 分 - 总分为 5
BED BUGS AND IN DENIAL
来自 Disappointed Ex customer MD
Bed bugs, dirty sheets, dirty bathtub, dirty everything
客户化身
已发布 2025年4月25日
Hi Valued Guest,
Thank you for staying at our Candlewood Suites Richmond - West Broad during your business travel. We appreciate you for being one of our IHG One Rewards members.
Our hotel aims to be a great place to rest and recharge. I am sorry to learn about what happened during your visit. I shared your feedback with our hotel management about this and will take action to improve areas that need additional attention. I also sent you an email to discuss further details.
We hope you allow us to share a more positive experience soon.
Sincerely,
Mark Kaser T.
Case Manager
IHG Hotels & Resorts Service
 0 点
0/ 0的投票认为这条意见有用。
 
Welcome to the Holiday Inn Express & Suites Ardmore! Our location is key, as we are located in the hustle and bustle near the Ardmore business district with plenty of restaurants, shopping, and entertainment just a short walk or drive. During your stay, enjoy all the amenities that we have to offer. Wake up to a wonderful hot breakfast daily. Keep connected with free Wi-Fi. Stay on top of your game at our Business Center, or squeeze in a workout at the Fitness Center. Unwind with our year-round indoor pool and hot tub, where you can enjoy a refreshing dip. Guests can pick up the essentials at our Sweet Shop convenience store, available 24/7. Each of our non-smoking guest rooms feature a mini-refrigerator, microwave, Keurig Coffee Maker, a sleek work desk with ergonomic chair and a large flat screen HDTV. Our executive one bedroom suites offer a separate living area, and Junior Suites offer a sleeper sofa bed. During your stay, don't forget to check out the Ardmore Convention Center, Hardy Murphy Coliseum, and Greater Southwest Historical Museum, all less than 3 miles away. Business travelers love our hotel and convenience to oil refineries like Valero Oil Refinery and GE Oil and Gas. Less than 2 miles to Michelin Manufacturing, Flying J Travel Center and Mercy Hospital. Groups and Weddings love our location because we are less than 4 miles from every wedding and event venue in town. We look forward to seeing you soon!
 
总体
3 分 - 总分为 5
3 分 - 总分为 5
Good Experience
来自 Blaine Charleston, SC.
Staff was helpful and friendly. Room was good except for the water pressure in the sink. It was just a trickle.
客户化身
已发布 2025年4月25日
Hi Curtis L,
Thank you for being one of our IHG® One Rewards Silver Elite members and for choosing to stay at the Holiday Inn Express & Suites Ardmore.
Our goal is to offer an ideal place to unwind and recharge after a long day, and I'm sorry to hear about what happened. We are committed to ensuring that your next stay is much better, so I've shared your feedback with our hotel management to improve customer satisfaction.
On a more positive note, we're glad to hear that you appreciate the service our hotel staff provided during your stay.
We’re excited for your next stay with us.
Kind regards,
Dhalzin D.
Case Manager
IHG Hotels & Resorts Service
 0 点
0/ 0的投票认为这条意见有用。
 
Welcome to the Holiday Inn Express Hotel and Suites® Cedar Hill, TX. Our property is conveniently situated off Highway 67, just minutes from downtown Dallas, and 9 miles from Midlothian, TX! Corporate guests enjoy using our fitness & business centers with copy services, as well as the free high-speed, wireless Internet access, which is available throughout the hotel. Our hotel's location is perfect for leisure travelers, too. If you're visiting during football season, make sure to see the Dallas Cowboys play since we're only a short drive away from Cowboy's Stadium. The Dallas Zoo and Dallas World Aquarium, The Perot Museum, which our youngest guests love visiting, are nearby. Hillside Village promises great shopping and dining for those looking for a new buy, and the Cedar Hill State Park is sure to please outdoor enthusiasts. While you stay with us in Cedar Hill, TX, we invite you to take advantage of our great amenities, such as the heated, indoor pool and whirlpool and the well-equipped, 24-hour fitness center. Each morning, you'll wake up to a complimentary, hot breakfast, featuring our signature cinnamon rolls. "Stay Smart" in Cedar Hill when you reserve our hotel's comfortable guest rooms today! A valid credit card and identification must be presented to check in to the hotel, the ID must match the name of the traveler as well as the credit card.
 
总体
1 分 - 总分为 5
1 分 - 总分为 5
No AC in my Room - No Action from Property
来自 Fancypants86 Texas
I was staying for a wedding in the area with my 4 kids, my wife and myself, so I decided to cash in some points for some reward nights. When I checked in, they told me my rooms were right next to each other, which was great! However, when I went to our 2 rooms one of them had no AC. I called down, and the desk attendant came up and confirmed I had no AC. When I asked for a different room, I was told I had the last 2 rooms in the hotel, but he would see about getting at least one of my rooms credited back the next morning. I've never slept so poorly in a hotel. I also let the morning clerk know that I expected a call from someone with a decision on my reversal same day. That call never came, and my balance was charged for 2 rooms worth of reward points. My card was also charged for some kind of mystery snack or drink that wasn't authorized or obtained by my family. Steer clear of this place. (I was also not recognized for my diamond status....)
客户化身
已发布 2025年4月25日
Hi Fancypants86,
Thanks for your review and for staying at Holiday Inn Express & Suites Dallas Southwest-Cedar Hill. We appreciate you as an IHG® One Rewards Diamond Elite member and value your business. We work hard to deliver an exceptional guest experience. I am sorry for what happened during your stay. I have shared your comments with the hotel management and sent you a private message with additional details.
Again, thank you for staying with us. We value your input and would love to make it up to you.
Sincerely,
Connie D
Case Manager
IHG Hotels & Resorts Service
 0 点
0/ 0的投票认为这条意见有用。
 
Holiday Inn Basingstoke hotel offers comfortable hotel rooms, functions rooms, bar and restaurant , and more. Enjoy complimentary Wi-Fi , a free pass to the gym and pool Kids stay and eat free . Our air-conditioned hotel rooms have blackout shades and a choice of pillows to help you sleep, and 24-hour room service . Dine on seasonal dishes in our restaurant, relax with a drink in the lounge. On a bright day, you can soak up the sun in the garden. Book our meeting rooms and hotel wedding venue for 110 people, with catering packages and free parking for guests. Our Basingstoke accommodation is close to the town centre and M3 motorway , providing easy access to London, the south coast and Heathrow Airport , a 50 minute drive away. Basingstoke Station also has direct trains to London Waterloo. Our hotel is close to Basingstoke Leisure Park , ideal for rainy-day activities, with an Aquadrome, a cinema and an indoor skydiving centre, and you can browse 100 high-street stores at the Festival Place shopping centre. For a day out, take a tour of Windsor Castle , 55 minutes away by car.
 
总体
2 分 - 总分为 5
2 分 - 总分为 5
Not a great stay
来自 Bazza 14
Air conditioning in room did not work. The controls for the air con just pulled out the wall with the electric cables attached ,the controls were not secured into the wall.
So warm in the room we had no choice but open the window, but with a busy road going passed the hotel it was very very noisy.
So our sleep was very poor.
We did complain on check out ,and we were told that we would be given 10000 pts ,and the man also told us that he would speak to his manager and sort out a refund.
One week later still waiting for points and refund, and not heard anything ,other than this request for a review.
Not happy with our experience .
客户化身
已发布 2025年4月25日
Hi Bazza 14,
Thank you for staying at Holiday Inn Basingstoke and sharing your experience. We appreciate you for being one of our IHG® One Rewards members, and we are grateful for your loyalty since 2018.
We work hard to provide our guests with a memorable experience, and we are sorry for not exceeding your expectations. I've shared your feedback with our hotel management so they can take swift measures to avoid repeating the situation. I have also sent you a private message to discuss this.
We appreciate you as an IHG® One Rewards member, and I hope you stay with us again.
Sincerely,
Crisel V.
Case Manager
IHG Hotels & Resorts Service
 0 点
0/ 0的投票认为这条意见有用。
 
Just Minutes from LAX! The Holiday Inn Express & Suites LAX Hawthorne hotel is just a few miles from Los Angeles International Airport (LAX). Our Hawthorne hotel is easily accessible to major freeways 405 and 105. We are centrally located to major Los Angeles attractions like Disneyland, Knotts Berry Farm, Universal Studios, Hollywood Walk of Fame and Magic Mountain. Come and visit nearby beautiful beaches like Santa Monica, Venice and Manhattan and soak up the California sun! Experience great shopping at the nearby South Bay Galleria and Del Amo Mall. Our hotel is home to many prominent businesses and corporate headquarters, including Northrop Grumman, Mattel, Boeing, Raytheon, Los Angeles Air force, SpaceX, OSI Systems and FedEx which are easily accessible. Our 120-room hotel near LAX offers the fastest and most reliable free Wi-Fi in the city! To help you stay fit, our hotel features a 24-hour complimentary Fitness Center. Our state-of-the-art meeting space can facilitate any of your business or social event needs. On the road with no laptop? Don't worry. You can print directions to local attractions and your next boarding pass in our complimentary Business Center. After shopping and sightseeing, relax in our pool and soak up the sun! Start your morning smart at the hottest free breakfast bar in town!
 
总体
1 分 - 总分为 5
1 分 - 总分为 5
Avoid if you can.
来自 Paul London
IHG is hat have you done? This place was booked for 4 night of what only be called he’ll. neighbours in room next door were up all night, reception knew but did nothing.
客户化身
已发布 2025年4月25日
Hi Paul,
Thank you for staying at our Holiday Inn Express & Suites Los Angeles Airport Hawthorne during the holiday. We appreciate you for being one of our IHG One Rewards members.
Our hotel aims to be a great place to rest and recharge. I am sorry to learn about what happened during your visit. I shared your feedback with our hotel management about this and will take action to improve areas that need additional attention. I also sent you an email to discuss further details.
We hope you allow us to share a more positive experience soon.
Sincerely,
Mark Kaser T.
Case Manager
IHG Hotels & Resorts Service
 0 点
0/ 0的投票认为这条意见有用。
 
The Holiday Inn Express Hotel & Suites Anniston / Oxford features the following hotel amenities: complimentary Express Start breakfast bar, laundry facilities, Business Center with complimentary high-speed Internet access & a printer, 100 person meeting room facility as well as free parking. Additionally, all guest rooms feature a two line phone, free high-speed Internet wired and wireless access, microwave, refrigerator, coffeemaker, hairdryer, iron/ironing board, valet laundry as well as movies & games. All rooms have flat screen televisions. Visit Oxford, AL and Stay Smart at the Holiday Inn Express Hotel & Suites.
 
总体
2 分 - 总分为 5
2 分 - 总分为 5
Worst Stay at this Property in Over 27 Years
来自 Beameup Suffolk, VA
My wife and I have coming to this location for more than 27 years to see family since this is her hometown and it has always been a comfortable experience. I can say that this was our last time staying at this location. We arrived after 8pm after a long day of travel from Virginia and the parking lot was quite full. The noise from the work trucks running along with the music playing in the parking lot right below our room, which was on the second floor and the loud talk and yelling was unacceptable. We contact the front desk around 11:30/12am and the commotion didn't stop until 1:30 am. This happened for the next few days along with the dozens of motorcycles drivers revving their engines early in the morning. We are greatly disappointed. Please call this location in advance to see if any events are happening that may affect your stay.
客户化身
已发布 2025年4月25日
Hi Beameup,
Thank you for staying at Holiday Inn Express Anniston/Oxford and sharing your experience. We appreciate you for being one of our IHG® One Rewards Platinum Elite and Ambassador members, and we are grateful for your loyalty since 2005.
We understand how important a comfortable and restful environment is to our guests, and I am sorry to learn that some aspects of your visit turned out otherwise. I have shared your comments with the hotel management, and we will use your comments to coach our team to provide a better experience in the future.
We take your feedback seriously and welcome the opportunity to serve you better.
Sincerely,
Crisel V.
Case Manager
IHG® Hotels & Resorts Service
 0 点
0/ 0的投票认为这条意见有用。
 
Discover all that downtown South Bend and the University of Notre Dame has to offer at the convenient, comfortable Holiday Inn Express & Suites-Notre Dame IN. You are at the heart of everything, shopping, dining, entertainment and the arts. You are a short trip to the University of Notre Dame, Newton Park, downtown South Bend and much more. Getting there has to be fast and convenient too. Only 5 miles from the South Bend International Airport, you’ll spend less time in traffic and more time doing what you came to South Bend to do. And there is easy access to the Indiana Toll Road, 80/90 expressway and a short drive to I-94, only two hours east of Chicago. Whether you’re coming to South Bend Indiana to visit Notre Dame and the Fighting Irish, or for business or just for fun your room at the Holiday Inn Express & Suites-Notre Dame is your personal retreat. You’ll have room to work, relax and make the most of your day. Amenities such as high-speed Internet, indoor pool and hot tub, work center, plush towels and luxurious bedding mean every night is a great night and every day starts right. You can relax with a cool one at the Eddie Street Commons many dining choices and when it’s time to dine you can enjoy a dining adventure at Navarre Cafe downtown, one of the area's premier dining options. The best of South Bend and Notre Dame is waiting for you at the Holiday Inn Express & Suites-Notre Dame.
 
总体
1 分 - 总分为 5
1 分 - 总分为 5
Water soaked carpet.
来自 Scott IN
My wife & I stayed 2 nights in an accessible room. The 1st night I noticed the carpet around the bed was wet. I thought maybe it had been cleaned & not totally dry. The 2nd night when we returned to our room, the carpet was soaking wet. It was obvious there was water leaking from a maintenance room next door. I told the manager & he came to check. He offered us another room, but said it would not have a roll-in shower (my wife is in a wheelchair). I told him that wouldn’t work & we would just tolerate the water for the night. He dropped our rate for 1 of the 2 nights from $187 to $115. There was also no vertical grab bar in the roll-in shower, which made transferring from a wheelchair difficult. I will not stay there again.
客户化身
已发布 2025年4月25日
Hi Scott,
Thanks for staying at the Holiday Inn Express & Suites South Bend - Notre Dame University as an IHG One Rewards member. We value your business with us. Our guests can count on us to keep our hotels clean, the staff friendly, and everything in working order. I am sorry for the conditions you encountered in the room. I have shared your comments with the hotel management and sent you a private message with additional details.
Again, thanks for taking the time to review our hotel. We hope you give us another chance to provide you with a better stay.
Sincerely,
Connie D
Case Manager
IHG Hotels & Resorts Service
 0 点
0/ 0的投票认为这条意见有用。
 
We invite you to experience the Holiday Inn Express & Suites Natchez. Located within walking distance of historic downtown Natchez, MS. This quaint Mississippi riverfront town is famous for historic Antebellum homes, civil war history, year round festivals and the Great Mississippi River Balloon Race . The Old South Winery offers a fun and relaxing day followed by riverfront dining and a variety of local pubs with live entertainment. Natchez is quickly becoming a leader in the growing world of green fuel alternatives. Major corporations involved in this venture located near the hotel include Elevance, Enersteel, and Genesis Energy other major corporate partners include the Coca Cola Company, Earnst & Young and the Compass Group. Our limited service Natchez hotel features sweeping landscapes of the Mighty Mississippi River, complimentary breakfast and a relaxing stay. Guests will enjoy our complimentary high speed Internet with both wireless and wired capabilities. The hotel's state of the art 24 hour fitness center allows for guests to maintain their daily routine. All rooms include a microwave and refrigerator and a minimum of 37 inch HDTVs. The Southern hospitality you have come to expect from a historic Mississippi town will be exceeded during your stay at the Holiday Inn Express & Suites Natchez.
 
总体
3 分 - 总分为 5
3 分 - 总分为 5
Beds and bathroom
来自 Mspeach Natchez
The service was great! The staff was friendly. Our beds were not made the couple of nights we were there and the trash was not emptied. They gave my mother 2 trash bags and told her she could use them to put the trash in.
客户化身
已发布 2025年4月25日
Hi Mspeach,
Thank you for staying at Holiday Inn Express Natchez South sharing your experience. It is a pleasure to host one of our valued IHG® One Rewards members, and we are grateful for your continued loyalty since 2021.
We strive to provide excellent and impressive service to all our guests, and I'm sorry for not exceeding your expectations. We will work with our staff to deliver an even better experience in the future.
We take your feedback seriously and welcome the opportunity to serve you better.
Sincerely,
Crisel V.
Case Manager
IHG® Hotels & Resorts Service
 0 点
0/ 0的投票认为这条意见有用。
 
Corporate 的问题
 
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Corporate 的故事
 
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