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    2017年2月14日
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    2025年5月18日
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加州文图拉海滩皇冠假日酒店的优越位置无与伦比 文图拉市拥有景色优美无比的海滩、众多美食选择和完美融合休闲与时尚的文化,是商务与休闲旅行者绝佳的目的地。文图拉海滩 皇冠假日酒店 是唯一坐落在文图拉海滩的酒店,距离历史悠久的市中心仅2个街区,因而酒店宾客能够十分方便地探索本地精彩的一切。 文图拉就在附近几英里远的地方,是您享受惬意假期的理想之地。您可在海滩上参加冲浪课程,或搭乘观景船前往海峡岛州立公园,在那里有丰富的娱乐活动等着您。而在酒店周围,各种古色古香的商店和高档精品店应有尽有,并且位于加州的文图拉距离有着无数景点的圣巴巴拉市只有20分钟路程。 无论您正在计划一场婚礼还是一次企业会议,文图拉海滩都是您的最佳选择。我们酒店的设施包括19,000平方英尺的活动空间,其中许多都能欣赏到优美的水景和周围的山麓。除了海滩之外,我们也靠近巴塔哥尼亚、快船风能公司和市政厅。 我们坐落在文图拉海滩的优越位置和我们提供的便利服务将保证您拥有难忘的回忆。入住我们酒店还可以使用户外泳池、24小时健身中心和C-Street Restaurant餐厅。在加州文图拉期间,我们酒店的皇冠假日领先睡眠品质®计划更将确保您获得惬意舒适的体验。
 
总体
3 分 - 总分为 5
3 分 - 总分为 5
Nice oceanview but need to invest in hot tubs
来自 lovelaac Bakersfield, ca
Hotel was nice location although alot of homeless. Rooms could have been cleaner. Hated that bathroom door see through. AND HOTEL NEEDS TO INVEST IN GETTING HOT TUBS-A.
客户化身
已发布 2025年4月25日
Hi Lovelaac,
Thank you for staying at Crowne Plaza Hotels & Resorts Ventura Beach and for taking the time to share your feedback. We appreciate you choosing IHG® Hotels & Resorts as your travel partner.
We strive to provide excellent and impressive service to all our guests, and I'm sorry we did not meet your expectations. We understand how important a clean and restful environment is to our guests, and we will work with our staff to deliver an even better experience in the future.
We take your feedback seriously and welcome the opportunity to serve you better.
Sincerely,
Crisel V.
Case Manager
IHG® Hotels & Resorts Service
 0 点
0/ 0的投票认为这条意见有用。
 
A brand-new central hotel in the seaside resort of Blackpool with an onsite Marco’s New York Italian Restaurant A warm welcome and a smile awaits you at this brand new, modern & stylish hotel centrally located and within walking distance to Blackpool’s seafront & town centre. With a Marco’s New York Italian, Starbucks® Coffee Shop and Bar & Lounge, we aim to ensure you start and end your day with everything you need and more! The Holiday Inn® Blackpool is located in the centre of Blackpool, within easy walking distance to the seafront, town centre and Blackpool’s Winter Gardens. Holiday Inn® Blackpool is central for you to explore this vibrant town, whether you are looking for that beach holiday, fancy the thrill of the Pleasure Beach or attending an event, this spectacular new hotel has it all! Each of the 144 bedrooms are equipped with floor to ceiling windows, free fast speed Wi-Fi, luxury Hypnos beds, powerful shower, 55” Samsung TV, and all equipped with air conditioning. Feeling energetic, then why not complete a workout with the latest cardio, resistance and weights equipment in the hotel’s 24-hour fitness suite! Looking to indulge, then our onsite Marco’s New York Italian Restaurant is ready to welcome you! Serving Italian dishes, from a menu created by Marco Pierre White himself. Then after a fun thrilled day, why not relax in our lounge & bar and enjoy one of our locally inspired cocktails!
 
总体
3 分 - 总分为 5
3 分 - 总分为 5
Cannot open windows
来自 Lulu Cumbria
Although it was not possible to open the window the view from the room was great.
I stayed at the side of the hotel which faces the sea.
The music from Ma Kelly’s night club over the road was booming till at least 3am on a Sunday night and the sound proofing was not good enough for the base beat not to penetrate the room.
Didn’t sleep good at all.
Car park not attached to hotel so have to pay in multi storey opposite.
I would only stay again if I went by train and stayed on the other side of the hotel to avoid the noise.
客户化身
已发布 2025年4月25日
Hi Lulu,
Thank you for being one of our IHG® One Rewards members and for choosing to stay at the Holiday Inn Blackpool.
We aim to have a global reputation for service to our guests, and I'm sorry to hear about your experience. Our team is dedicated to delivering the highest quality service, so I shared your feedback with our local team so that necessary steps will be taken to enhance our services and elevate guests' overall satisfaction.
We look forward to hosting you again.
Yours in hospitality,
Dhalzin D.
Case Manager
IHG Hotels & Resorts Service
 0 点
0/ 0的投票认为这条意见有用。
 
A Premier business Hotel in Aerocity Experience a blend of comfort and convenience at Holiday Inn New Delhi Aerocity. Located just minutes from IGI Airport, our hotel offers easy access to all terminals, making it ideal for business travelers. Situated in Aerocity, our hotel is a 2 minute walk from the Aerocity metro station, providing quick access to key locations and convention centers such as Yashobhoomi, Bharat Mandapam, Connaught Place, GMR Worldmark, DLF Cybercity, and Udyog Vihar. Our 265 guest rooms and suites are designed with modern fixtures to ensure a peaceful stay. Our travel desk can help you visit the premier attractions in and around Delhi such as Qutub Minar, Red Fort, Lotus Temple, also the nearby attractions like Taj Mahal in Agra, and the historical palaces and forts of Jaipur. The hotel’s proximity to premium shopping hubs like DLF Promenade and Ambience Mall makes it a preferred choice for discerning business & leisure travelers. Embark on a diverse culinary journey at our onsite restaurants. Enjoy multi-cuisine delights at Viva All Day Dining, award-winning Italian at L’Osteria Bella, aviation-themed vibes at Hangar Lounge and Bar, and sweet indulgences from Airobakes Pâtisserie Enhance your stay with our range of facilities: 24 Hour In Room Dining, Lea Spa and Salon, Fitness Center, Outdoor Pool. Hotel features 8,000 sq. ft. of flexible meeting and banquet space, accommodating up to 400 guests.
 
总体
2 分 - 总分为 5
2 分 - 总分为 5
A fairly average stay in all ways!
来自 Zhar Sydney
My stay at the Holiday Inn can only be described as average, in all aspects this includes the food and service.
I was also a little surprised that no transfers were avaialble from and to the airport and these had to be booked and paid for.
As an IHG Platinum member, i was promised an upgrade, which was not given - in addition, for my arrival at about 8am (and departure at 2200 the same day) they had charged an additional amount for early check-in and i had to get one of my people to call and persuade them no to.
The room given to me was below average and was facing a construction site!
I had achosen this Hotel because it was an IHG Hotel and because I am a Platinum Elite member. However, it made no difference and i might as well have chosen a non-IHG Hotel.
客户化身
已发布 2025年4月25日
Hi Zhar,
Thanks for staying at the Holiday Inn New Delhi Aerocity. We appreciate you as an IHG One Rewards Platinum Elite member and your loyalty to our brands since 2001. Our guests can count on us to maintain clean hotels, provide friendly staff, and ensure everything is in working order. I am sorry for your experience during your stay. I have shared your comments with the hotel management. They will ensure a better visit upon your return.
Again, thank you for your feedback. We hope to have another opportunity to make your stay pleasant.
Sincerely,
Connie D
Case Manager
IHG Hotels & Resorts Service
 0 点
0/ 0的投票认为这条意见有用。
 
Welcome to the Holiday Inn Express & Suites Baton Rouge East. Our hotel is located off Siegen Lane near I-10. We are the center for much of what makes south Louisiana truly unique and wonderful.   Our area is home to some of the South’s most interesting and informative tourist attractions including The State Capital, The USS Kidd, Tiger Stadium, Blue Bayou, Raising Canes River Center, Top Golf and local industries. There are many restaurants to choose from in our area offering Louisiana cuisine.   All of our newly renovated spacious rooms include a microwave, refrigerator, and Keurig coffee maker.   Contact us for more information for your next trip to Baton Rouge East! We look forward to having you stay with us soon!
 
总体
2 分 - 总分为 5
2 分 - 总分为 5
Unsanitary bathroom
来自 Upset
Checked in at 4:45 p.m. to get my room keys only from front desk.
Went to family function in town until about 10:15 p.m. when I returned to the hotel and went to my room for the first time.
Texted my parents that I was safely in the room, got ready for bed, lifted the closed toilet lid and discovered excrement. Flushed the toilet which was about to overflow.
Called front desk with my disgusting discovery. Had to redress from my pajamas and go downstairs to get keys to another room.
Mildew in bathtub of new room.
Didn’t eat breakfast.
客户化身
已发布 2025年4月25日
Hi Valued Guest,
Thanks for staying at the Holiday Inn Express & Suites Baton Rouge East as an IHG One Rewards member since 2012. We value your business and work hard to deliver an exceptional guest experience. I'm sorry for the conditions you encountered in the rooms. I have shared your comments with the hotel management, and I am confident that measures will be taken to address the areas you have noted.
Again, thanks for staying with us. We value your feedback and welcome the opportunity to provide a better stay.
Sincerely,
Connie D
Case Manager
IHG Hotels & Resorts Service
 0 点
0/ 0的投票认为这条意见有用。
 
Our property is ideal for both leisure and business travelers. Start your morning off with our free Express Start Breakfast Bar featuring our signature cinnamon rolls, pancakes, and other hot and cold items. Get energized in our 24 hour fitness center, take a refreshing dip into our seasonal outdoor pool , or enjoy a barbecue & utilize one of our outdoor charcoal grills . Imagine having all the business tools you need right at your fingertips. This hotel features free Wi-Fi access and a 24-hour Business Center to help you stay productive. If you need to host a meeting, we have 1,600 square feet of newly remodeled meeting space . With quick access to such businesses as General Electric, Corning, PPD, and Verizon Wireless in the Wilmington area, our hotel offers corporate guests a quick commute. For leisure travelers, our hotel offers easy access to unique attractions and a wide array of restaurants like USS North Carolina Battleship, Airlie Gardens, and the Historic Downtown Riverfront . We are situated just seven miles from one of North Carolina's most beautiful beaches ,Wrightsville Beach. We are also located just near UNC-W . While you stay with us, our staff will make sure that you enjoy every aspect of your stay. Reserve a room with us today, and you'll see why our guests return year after year!
 
总体
3 分 - 总分为 5
3 分 - 总分为 5
Overall standard stay; maintenance needed
来自 KennyB Madison WI
Overall decent stay; I had the accessible room on the 1st floor, and it needs significant work. The drywall on the floor by window is crumbling. The bedside lampshades have pretty nasty signs of wear.
客户化身
已发布 2025年4月25日
Hi KennyB,
Thanks for staying at the Holiday Inn Express & Suites Wilmington-University Center as one of our IHG One Rewards Silver Elite members. We truly value your business. We are committed to providing a space where guests can enjoy a pleasant lodging experience. I apologize for the conditions you encountered during your stay. I have informed the hotel management of your comments, which will serve as a reference for the hotel's periodic evaluation.
Again, thanks for staying with us. We welcome the opportunity to provide you with a pleasant stay.
Sincerely,
Connie D
Case Manager
IHG Hotels & Resorts Service
 0 点
0/ 0的投票认为这条意见有用。
 
Welcome to the Holiday Inn Salem, Oregon! With a perfect location in the heart of the Willamette Valley, guests of The Holiday Inn Salem have access to an array of local attractions and activities. We're only a 1/2 mile from the Oregon State Fair Grounds, 4 miles from the Salem Convention Center, 5 miles to the Hoop Salem, or only a short drive from the Oregon State Capital and Willamette University we are in the central location for all sporting events, winery tours, weddings and more! The Capitol City Grill is our full service restaurant and lounge. We currently serve breakfast, dinner, and the Bar is open for take out or Room Service. We also have a Swimming Pool, Fitness Center and over 10,000 square feet of Banquet Space able to cater to any Food and Beverage service required. The team at the Holiday Inn of Salem looks forward to welcoming you with true hospitality and service with a smile!
 
总体
3 分 - 总分为 5
3 分 - 总分为 5
Updated but strange
来自 Mike
Room has been updated. Weird, towels for sink are in the toilet shower room, not by the sink Waste basket by sink, none by toilet. Only one bar of soap for sink and shower.
Breakfast used to be included, not anymore.
Service was good. But not sure it's worth the cost.
客户化身
已发布 2025年4月25日
Hi Mike,
Thanks for staying at the Holiday Inn Salem as an IHG One Rewards member since 2002. We value your business and work hard to deliver an exceptional guest experience. I'm sorry for the conditions you encountered during your stay. I have shared your comments with the hotel management, and I am confident that measures will be taken to address the areas you have noted.
Again, thanks for staying with us. We value your feedback and welcome the opportunity to provide a better stay.
Sincerely,
Connie D
Case Manager
IHG Hotels & Resorts Service
 0 点
0/ 0的投票认为这条意见有用。
 
Business-friendly hotel close to Lille and the A25 motorway, with free parking and a pool Just off the A25 motorway, Holiday Inn® Lille - Ouest Englos hotel is 15 minutes' drive from both Lille city centre and Lille Airport. The main  Lille Flanders train station  and the nearby Eurostar hub,  Lille Europe station , are 15 minutes' drive from the hotel. The  Old Town ’s narrow streets are lined with charming townhouses, and  Lille Cathedral  houses a sacred art museum. In the nearby Lens, 30 minutes’ drive from the hotel, the  Louvre-Lens Museum has a world-class art collection. For shopping and entertainment, Auchan Englos Les Géants  mall is just a five-minute drive from the hotel. Here on business? You can host events for up to 120 guests in the hotel’s nine meeting rooms , and Eurasanté and EuraTechnologies business parks are within 15 minutes’ drive. At this hotel you can enjoy: - Free WiFi - Free parking - A Business Centre - A mini-gym Air-conditioned rooms offer a pillow menu  to help ensure your comfort, and family rooms  feature sofa beds. Kids stay and eat free . Start your day with a breakfast buffet and savour traditional French cuisine in the hotel restaurant. Enjoy a relaxing stroll in the garden, a dip in the outdoor pool or a workout in the gym. After a busy day, relax with a drink in the welcoming  lounge bar .
 
总体
1 分 - 总分为 5
1 分 - 总分为 5
Stay away from this hotel!
来自 Oemujie Milton Keynes, England
I have stayed on lots of IHG hotels over the past decade in many different countries, however this was my worst experience ever. No air-conditioning (even though it's advertised as hiving it) It had heating. I booked the suite as I was traveling with three little kids and was meant to be a short stay to get some sleep as we had onward seven hours travel in the morning. Sadly we hardly had any sleep due to heat, the room service never brought the breakfast until I rang them and I was told I didn't put time on the form! (could have just asked?). Was told onsite parking but told all spaces are full. The lady on reception was very unhelpful and initially said there are not fan and kept repeating "Its still winter in France" despite 29 degrees in the bedroom! Finally after complaining to support line suddenly she managed to find the fan. I have raised a complaint and have case reference number but I still wait to hear from the hotel!
I stayed in Remis on the way to Venice on a holiday in an Appartment which I thought was much better value and host was extremely welcoming. The only pluses was cleanliness and location (make sure you have parking sorted despite of what it says on website).
客户化身
已发布 2025年4月25日
Hi Oemujie,
It's always a pleasure hosting you as one of our IHG One Rewards members, and thank you for choosing to stay at the Holiday Inn Lille - Ouest Englos.
Our hotel is known for service and comfort, and I'm sorry to learn about your experience. Your feedback is incredibly helpful, and I've shared it with our local hotel to make the necessary improvements. I’ve also sent you an email so we can discuss your situation further.
We are grateful for the opportunity to be part of your visit.
Best regards,
Sarah S.
Case Manager
IHG Hotels & Resorts Service
 0 点
0/ 0的投票认为这条意见有用。
 
Guests Love Modern Round Rock Hotel's Full-Service As one of the nation's fastest growing, best managed and safest cities, Round Rock tops the chart as both a business and leisure destination. For excellent service and modern perks, guests look to the Holiday Inn® Austin North - Round Rock hotel's facility. Whether staying in Round Rock to be near the outlet mall or businesses like Dell Headquarters, or Teco, guests benefit from being 20 minutes from downtown Austin. Use the 24-hour Business Center to prepare for events at Texas A&M Health Science Center and Cedar Park Event Center or meetings at IBM, IKEA, Westinghouse and Semiconductor manufacturers. Free wired and Wi-Fi access is available throughout the hotel, and an elegant ballroom, versatile pre-function space and a boardroom have A/V equipment and catering options for the hotel's perfect events. While in Round Rock, you can stay near the outlet mall, Dell Diamond and Old Settlers Park, so there's something for everyone. Shop at Round Rock Premium Outlets, and spend the afternoon fishing or sunbathing at Lake Travis. With downtown Austin just down I-35, the Texas State Capitol, museums and unique restaurants are a great day trip. We want you to enjoy your stay and encourage you to stay active and relax with a 24-hour Fitness Center, an indoor pool. Enjoy your favorite dishes at the Red Rock Cafe after Happy Hour in the bar. We look forward to welcoming you!
 
总体
1 分 - 总分为 5
1 分 - 总分为 5
Worst Holiday Inn I have stayed at
来自 Gary North Carolina
Temperature control takes a long time to start after making a change. Check with front desk and told wait 10-minutes for it to start. No HOT water only warm. Front desk moved us to a different room. Following night, (reported 14-year old) basketball players were staying. They were running up and down the halls occasionally pounding on doors. Confronted them to complain. Adult showed up and said they were 14. Adult made it appear that we were in the wrong. It was 10 PM local time at night. Complained to front desk about the children not behaving. IF it were not for the problems, this was the nicest appearance Holiday Inn (or express) that I had stayed at in the past 7 nights.
客户化身
已发布 2025年4月25日
Hi Gary,
We appreciate you choosing to stay at the Holiday Inn Austin North - Round Rock, and thank you for being one of our IHG One Rewards members.
We strive to offer our guests friendly services and modern facilities, and I'm sorry to learn about the situation. I've shared your comments with our hotel management, and I'm confident your feedback will be used to make the necessary improvements.
I sent you a private message to discuss this further. I hope you read it at your most convenient time.
Best regards,
Sarah S.
Case Manager
IHG Hotels & Resorts Service
 0 点
0/ 0的投票认为这条意见有用。
 
A modern hotel refurbished in 2024 located near the train station in central Swindon, with a free hot breakfast and free Wi-Fi. Holiday Inn Express® Swindon City Centre hotel is in the centre of town and a quick walk from restaurants and bars, as well as shopping at the McArthur Glen Designer Outlets. We have a small car park on site and alternative car parking at preferential rates within a 1-minute walk from the hotel. Business guests are a short stroll from the local corporate headquarters of Zurich, Nationwide, GWR and Network Rail. Back at the hotel, three fully equipped state-of-the-art meeting rooms with free Wi-Fi are a convenient place to hold a workshop or seminar for up to 25 delegates. Fishing and watersports are just a 30-minute drive away at the Cotswold Water Park and the ancient Ridgeway route offers plenty of opportunities for hiking, cycling and horseback riding. Further afield, history lovers will delight in Barbury Castle, the remains of an Iron Age fort, and world-famous Stonehenge. The city of Bath, with its Roman ruins, is just half an hour away by rail. Or why not visit Longleat? Perfect for kids’ days out. Start the day with the hotel's Express Start Breakfast, featuring pastries, a pancake machine, continental items including natural yogurt and fresh fruit, bacon, sausages, scrambled eggs, hash browns, tomatoes and beans, and end it with a nourishing evening meal or kick back with a refreshing drink in the hotel bar.
 
总体
1 分 - 总分为 5
1 分 - 总分为 5
Utterly disappointing.
来自 Eddy Plymouth
Checked in, toilet out of order (didn’t flush) changed room, room very dirty: carpet was stained with mud in few places, one mattress protector was dirty and stained, when asked reception to replace it with a clean one, they told us that they didn’t have another clean one available and they provided an extra sheet instead.
Kettle out of order as well (yes, we tried everything including inserting the card in its slot) reception promised to replace it in about an hour’s time but that never happened. We had no bedside tables/shelves and two of the lights didn’t work (one night lamp and the bed-top lamp)
The air conditioning unit was very noisy, staff told us “they’re all the same in all rooms”
Utterly disappointing!
客户化身
已发布 2025年4月26日
Hi Eddy,
It's always a pleasure hosting you as one of our IHG One Rewards members, and thank you for your stay at the Holiday Inn Express Swindon City Centre.
We dedicate ourselves to providing a positive and excellent hotel experience, and I am sorry to learn about the situation. I have shared your comments with our hotel management for reference and improvement, and also sent you a private message to discuss your experience further.
We look forward to having the opportunity to restore your confidence in our hotel.
Best regards,
Sarah S.
Case Manager
IHG Hotels & Resorts Service
 0 点
0/ 0的投票认为这条意见有用。
 
The Holiday Inn St. Augustine World Golf , conveniently located off I-95, 15 minutes south of Downtown Jacksonville, and just a short 15 minute drive to the St. Augustine Historic District . The Holiday Inn St. Augustine World Golf has everything you need for a fun, getaway to the heart of the nation’s oldest city. Take a city tour with Old Town Trolley, or Ripley’s Red Train. Enjoy a stroll through the galleries, museums, and bistros along St. George Street. Enjoy the thrill of the canons at Castillo de San Marcos and climb the steps to the historic St. Augustine Lighthouse. Enjoy the day with Arnold Palmer, Jack Nicklaus, Sam Snead, Gene Sarazen and many other golf professionals at the World Golf Hall of Fame. Take in a round at the World Famous Slammer & Squire Golf Course or King & Bear Golf Course . Also located within 20 minutes of six other Florida’s First Coast of Golf’s Golf Courses. You can always add in a round or two at THE PLAYERS Stadium Course at TPC Sawgrass or St. Johns Golf Club. Ready to enjoy that Florida Sunshine? Take a short drive, and enjoy the day at Vilano Beach, St. Augustine Beach or Anastasia Island State Park. One day is never enough in St. Augustine . Add a few days on to your vacation and make sure to take a tour of Flagler College, zipline over alligators at the St. Augustine Alligator Farm Zoological Park, swim with the dolphins at Marine land, and make memories at the Bridge of Lions.
 
总体
2 分 - 总分为 5
2 分 - 总分为 5
Poor upkeep
来自 Charles Naples, FL
The lobby and the hotel were very clean. They use a paint to rejuvenate bathtub. It was peeling . The jets on the tub were broken and didn’t work. There was a giant whole filled with a towel behind the toilet. Very poor upkeep. And the big bonus $16 extra for a continental breakfast that is complimentary at every other hotel. The staff was extremely friendly.
客户化身
已发布 2025年4月26日
Hi Charles,
Thank you so much for staying at the Holiday Inn Saint Augustine - World Golf. We appreciate your loyalty as an IHG One Rewards member.
We strive to offer genuine hospitality, I am sorry to learn that some aspects turned out differently. Your feedback means a lot to us, I've shared it with our hotel team for future improvements. I also sent an email to discuss the situation further.
We’d love the chance to welcome you back and make your next stay a fantastic one.
Best regards,
Sarah S.
Case Manager
IHG Hotels & Resorts Service
 0 点
0/ 0的投票认为这条意见有用。
 
Corporate 的问题
 
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Corporate 的答复
 
Corporate 尚未提交任何答复。
 
Corporate 的故事
 
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Corporate 的故事意见
 
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