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- First review commentFebruary 14, 2017
- Last review commentMay 11, 2025
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Holiday Inn London Bloomsbury offers a prime central London location with dining, excellent meeting facilities, and complimentary Wi Fi.
Located just steps from Russell Square Tube station on the Piccadilly Line, the hotel provides quick access to major transport hubs King's Cross St. Pancras and Euston stations are both under a mile away and accessible within five minutes by bus or taxi. Heathrow Airport 'LHR' is a convenient 40 minute drive.
Guests are close to popular attractions, with Oxford Street's bustling shops just a 10 minute taxi ride away, and the British Museum's world class collections only half a mile from the hotel. Leicester Square and the West End's nightlife are just an 11 minute tube ride, while family fun at London Zoo is a quick 10 minute cab ride.
The hotel's Academy Conference and Training Suites are ideal for conferences, weddings, or celebrations, accommodating up to 300 guests. A dedicated host, video conferencing capabilities, and included refreshments make planning smooth and stress free.
Guests can dine at the Junction Restaurant for breakfast, lunch, or dinner and unwind with a Starbucks coffee or a drink at the Junction Bar. Callaghan's Bar offers live sports viewing, a hearty pub menu, and an outdoor terrace. Plus, kids stay and eat for free.
Overall
1 out of 5
1 out of 5Poor condition of the room facility
By AK Ko
from Singapore
1. Stuffy Room and Inadequate Air Circulation
The room was stuffy and uncomfortable. Cannot control temperature, dangerous for health. I felt shortness of breath and need to ask for help! By then was given an electric fan to use for the rest of my stay.
The room was stuffy and uncomfortable. Cannot control temperature, dangerous for health. I felt shortness of breath and need to ask for help! By then was given an electric fan to use for the rest of my stay.
2. Clogged Bathtub and Delayed Repairs
The bathtub was clogged. The water from the shower failed to drain for several days and was disgusting to have my feet still soaked in soapy water after every bath. I reported the issue immediately, and after three days, maintenance finally attempted to resolve the issue but yet they left it unfinished. I discovered the mess left behind when I returned to the room and as I could not use at all, the solution was for me to change rooms close to midnight, which was unreasonable, inconvenient and disruptive to my rest and made me lost my energy for next day.
The bathtub was clogged. The water from the shower failed to drain for several days and was disgusting to have my feet still soaked in soapy water after every bath. I reported the issue immediately, and after three days, maintenance finally attempted to resolve the issue but yet they left it unfinished. I discovered the mess left behind when I returned to the room and as I could not use at all, the solution was for me to change rooms close to midnight, which was unreasonable, inconvenient and disruptive to my rest and made me lost my energy for next day.
3. Uncomfortable Bed
Upon arriving in my first room, I noticed that the mattress on the bed was heavily sagging in the middle, making it uncomfortable to sleep and more strenuous to get out of bed. The sinking in the middle of the mattress caused an uneven sleeping surface that negatively affected my rest. I reported the issue to the front desk the next morning and I had to stack two blankets in the centre of the bed in an attempt to level the mattress. When I had the honour to move rooms, while the mattress in the second room was slightly better, it still had a noticeable sag in the middle.
Upon arriving in my first room, I noticed that the mattress on the bed was heavily sagging in the middle, making it uncomfortable to sleep and more strenuous to get out of bed. The sinking in the middle of the mattress caused an uneven sleeping surface that negatively affected my rest. I reported the issue to the front desk the next morning and I had to stack two blankets in the centre of the bed in an attempt to level the mattress. When I had the honour to move rooms, while the mattress in the second room was slightly better, it still had a noticeable sag in the middle.
4. Lack of Welcome Amenities for Diamond Members
As a Diamond member, I have always been welcomed with small gestures that reflect the brand's commitment to its loyal customers. Unfortunately, with only a welcome pack with water on the first day upon arrival, there was no new bottle daily subsequently which I found disappointing, especially when compared to the service I’ve received at other hotels within the IHG chain.
As a Diamond member, I have always been welcomed with small gestures that reflect the brand's commitment to its loyal customers. Unfortunately, with only a welcome pack with water on the first day upon arrival, there was no new bottle daily subsequently which I found disappointing, especially when compared to the service I’ve received at other hotels within the IHG chain.
I’d feedback to the hotel directly and was only offered compensation of 10,000 points, not even worth one night’s stay for such an expensive and long stay? I hope you can re-look into this and offer a reasonable and comparable compensation for this unpleasant stay for my 6 nights. I had been continuously staying in IHG group of hotels for so many years worldwide, this is the first time I had felt so disappointed.. Can IHG really look into this case and give us a better response?
Posted byCorporate
onApril 24, 2025
Hi AK Ko,
We value your unwavering support as a Diamond Elite member of IHG One Rewards. Thank you for staying at the Holiday Inn London - Bloomsbury.
We are committed to upholding a global reputation for service, comfort, and value. I am sorry we've missed the mark this time. I made sure to share your concern with our hotel management, and I am positive that they will look into this. I sent you an email to discuss this further, and I hope you can read it when you have the time.
We look forward to making your next stay a great one.
Yours in hospitality,
Kyla U.
Case Manager
IHG Hotels and Resorts Service
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
Holiday Inn Corpus Christi Downtown Marina is conveniently located in Downtown Corpus Christi. Experience a picturesque view overlooking the beauty of Corpus Christi Bay and Marina. Our Corpus Christi hotel is across the street from the historic seawall and within an easy walk to local nightlife, restaurants, fishing, and more. Corpus Christi is home to the Texas State Aquarium, USS Lexington, Museum of Science and History, Whataburger Field and the American Bank Center.
Relax by our beautiful indoor and outdoor, third floor pool offering panoramic views of the Corpus Christi Bay and Marina.
The Holiday Inn Corpus Christi Downtown Marina is located in Downtown Corpus Christi near the Corpus Christi Port Authority and many corporate locations. These locations include the American Bank Convention Center, Exxon Mobil, Christus Spohn Hospital and Koch Industries. This 100% non-smoking facility features 12,000 square feet of meeting and banquet space to accommodate corporate, social, and wedding events.
We offer a variety of places to relax and enjoy a cocktail. Take advantage of our lobby bar or enjoy the breeze and view of the Corpus Christi Bay and Marina from our outdoor patio. We look forward to your arrival.
Overall1 out of 5
1 out of 5Don’t waste your money at this location.
By Jnic698
from Corpus Christi, Texas
Pool is not temperature controlled, rooms smell like marijuana, hotel is old, rusty and gross. Poor lighting, awful guests. Never staying here again.
Posted byCorporate
onApril 24, 2025
Hi Jnic698,
Thank you for staying at our Holiday Inn Corpus Christi Downtown Marina. We welcome you as a new member with IHG® One Rewards and for making IHG Hotels & Resorts your travel partner.
We continue to champion enjoyable travel for all. I am sorry to learn that it didn't happen. I have shared your comments with our local team. I also sent you a private message, and I hope you can take a moment to check it when you have the chance.
We hope you'll consider staying with us again to restore your confidence.
Yours in hospitality,
Kyla U.
Case Manager
IHG Hotels and Resorts Service
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
Located in Downtown Calgary close to 17th Avenue & many corporate offices. Guests love our Free Parking and walkable proximity. You'll enjoy an unbeatable location when you stay at the Holiday Inn Express Hotel & Suites - Calgary , just 15 km from the Calgary International Airport (YYC). Holiday Inn Express Hotel & Suites - Calgary is also only one block from C-Train Station Downtown West Kerby Stn. (LRT). Want to be in the center of the action in Calgary, Alberta? Our hotel is just minutes from the Scotia Bank Saddledome, CF The Core Shopping, Holt Renfrew & Calgary Tower . Enjoy Stephen Ave and its many world-class restaurants & attractions. Business travelers also enjoy our close proximity to TELUS Convention Center , Shell Canada, SNC-Lavalin, NEXEN Inc., Husky , ATCO, NOVA Chemicals, Halliburton, the main branch offices for Scotia Bank, RBC and Alberta Treasury Branch, as well as other numerous businesses in downtown Calgary. Holiday Inn Express & Suites - Calgary goes beyond other hotels in Calgary to offer top-quality amenities, from the free hot breakfast with healthy options , fitness centre and sundry shop to each room's free high-speed Internet access and balcony overlooking downtown Calgary. Our hotel's rooms feature triple-sheeted beds, a workspace, a 42-inch flat screen TV, a fridge and a microwave .
Overall
2 out of 5
2 out of 5Holiday Inn stay
By Brandon
from Toronto, Ontario
Overall, my stay at the Holiday Inn in downtown Calgary was less than impressing. First off, I booked the reservation last minute because the other hotel I was at wasn't good at all. So I booked this hotel last minute and let's say first off the price was ridiculous $670 for 4 nights when other hotels in the area were $550 and $588. Why is this $670 when the others are that price and same kind of hotel there not fancy ones. Secondly, the fact my room key was finicky opening the door and took at times 3 attempts is ridiculous. Fix your technology and have it working. Lastly, talking to your manager isnt helpful. She couldn't resolve anything. She said about price talk to Holiday Inn directly I can't fix it. About the door key being finicky she said this has never happened when in fact it did happen with another couple a couple of nights ago. Another situation is the laundry machine only taking coins. We live in 2025, how does your laundry machine only take coins. When I asked the "manager" about it she said there new. New machine only taking coins. Install a card option. Overall, your manager isn't helpful. Holiday Inn please get back to me and I want to speak with head office directly. I'm a silver member which means I stay more than 10 nights a year. This kind of treatment is unacceptable.
Posted byCorporate
onApril 24, 2025
Hi Brandon,
Thank you for staying at our Holiday Inn Express and Suites Calgary. We appreciate your loyalty as an IHG One Rewards Silver Elite member.
We strive to provide practical and efficient travel for all our guests. I’m sorry to hear about your recent experience. I have shared your feedback with our local team, and I am confident that actions will be taken to address this. Additionally, please note that room rates are subject to dynamic pricing, meaning they can vary based on factors such as demand, seasonality, competitor pricing, and special events.
We appreciate your understanding and continued support. We look forward to sharing a more positive experience on your next visit.
Yours in hospitality,
Kyla U.
Case Manager
IHG Hotels and Resorts Service
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
Located in the heart of "The Princess City" Indiana's 2nd largest shopping district, the Holiday Inn Mishawaka/South Bend - Conference Center is the ideal hotel for your Notre Dame Football and Mishawaka Fieldhouse reservations, extraordinary eats, or small/large gathering.
Join us at The Douglas Kitchen & Bar our own branded on-site restaurant serving the best in American-style dining with Mexican & Italian flare. The fully stocked bar features 12 beers on-tap which are rotated seasonally, the area's best wine selections, along with the best in top-shelf made-from-scratch cocktails.
Looking for function space for your next business meeting? Reunion? Wedding? Or another special event? With 10,000+ square feet of meeting and convention space, The Saint Joseph Conference Center staff look forward to serving groups of all sizes. Our amazing sales and catering staff can coordinate every detail from start to finish for any size event. Order from our catering menu or let us help you create the perfect dish for your perfect event. The team of chefs will go to work ensuring every detail is executed to the fullest for a picture-perfect presentation and crowd wowing taste.
Overall
3 out of 5
3 out of 5Clean but not up to expectations
By Mary2025
from Plainfield, IN
I chose this specific hotel during an out of town basketball tournament for my daughter. I chose it bc her younger brother had his birthday that weekend and wanted to swim and eat at the restaurant in the hotel. This was his first birthday without his father (passed September 2024). I wanted to make it a bit special. The hotel room was very clean! However the amenities was not able to be used. The pool states on the website “heated pool”. The pool was colder than an ice plunge and when brought up at the front desk she stated “there’s nothing I can do about that”. He jumped in and jumped right back out. I specifically called ahead and they said “pool IS heated but no hot tub”. I’m fine with that. I usually stay at *ilton hotels and heated means HEATED! Laundry facilities was one washer and one dryer and the dryer was not drying! The website states complimentary laundry detergent but when asked for some at the front desk, they sell it at their small store, it’s not free. I had my own but didn’t have a dryer sheet/laundry softener. Then later on that evening I find out that there will be NO bar and no restaurant leaves that last reasons as to why we stayed at this specific facility. No pool, no restaurant, no bar…might as well been at the red roof bc I assume we pay for these things to be up and running. Just all around bad experience with Holiday Inns lately. My next hotel next week IS absolutely booked with *ilton, just too bad my sons birthday weekend was a bust. I won’t trust Holiday Inn anymore. Always an issue NO MATTER WHICH LOCATION IVE STAYED AT! I have 7 more out of state tournaments and probably not going to book a Holiday Inn. SMH. The only plus to this hotel was its location near the Sports Complex.
Posted byCorporate
onApril 24, 2025
Hi Mary2025,
We appreciate your continued loyalty to IHG® One Rewards and thank you again for your stay at Holiday Inn Mishawaka - Conference Center. We pride ourselves on delivering quality service and as part of our continued commitment to offer an inviting place to rest and recharge, I am sorry we missed making your stay seamless this time.
I've communicated your feedback with our hotel management and trust that they will take the necessary actions to ensure we meet the level of comfort and expectations of our guests.
Again, thank you for sharing your experience. We hope you will give us another chance to show you our commitment to providing the exceptional service you deserve!
Warmest Regards,
Alice P.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Two miles from Detroit Metropolitan Airport (DTW) and near major highways I-96, I-94, and I-275, our prime location is ideal for both business and leisure travelers. Enjoy park-and-fly packages and free 24-hour airport shuttle, plus EV charging stations.
Just 20 minutes from downtown Detroit and attractions like Ford Field and Greenfield Village, exploring the Motor City is easy. We're also near Ford Motor Company, General Motors, and Coca-Cola.
Host events in our flexible venues, stay active in our fitness center, and take a dip in our indoor pool. From spacious guest rooms with modern amenities to an onsite restaurant where kids aged 11 and under eat free, experience comfort and convenience at our Detroit airport hotel.
Overall2 out of 5
2 out of 5Staff was rude
By HuCo 1
When I checked in late at night in the rain and exhausted the front desk person failed to inform me that there is a 10.00 fee to park in the hotel parking lot while staying at the hotel. This charge us per night. The front desk person was adamant that it was not her duty to inform me of the QR code that I needed to scan and I should have noticed it as it was posted throughout the area. I had to go back out in the rain to retrieve my license plate number. Will not stay here again due to paying to park in hotel parking lot and rudeness of staff.
Posted byCorporate
onApril 24, 2025
Hi HuCo 1,
We appreciate your unwavering support as a Silver Elite member of IHG One Rewards. Thank you for staying at the Holiday Inn Detroit Metro Airport.
We strive to offer genuine hospitality to all our guests, and I'm sorry we've missed the mark. I shared your feedback with our local team, and I am confident they will review it and take the necessary steps to address the issues. I have also sent an email to you to discuss further.
We look forward to sharing a more positive experience on your next visit.
Yours in hospitality,
Kyla U.
Case Manager
IHG Hotels and Resorts Service
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
Since 1926, InterContinental New York Barclay has welcomed the world’s most discerning guests. Immaculately refurbished throughout the years, our hotel eloquently recalls the grandeur of the Jazz Era and old New York while fusing modern-day conveniences and amenities. InterContinental New York Barclay, conveniently located near Grand Central Station, plays host to every Manhattan occasion — whether you’re hosting a personal event, business meeting or enjoying a New York getaway.
Overall3 out of 5
3 out of 5Noisy rooms and rude staff
By Marcella
from Brasil
I've stay for 4 nights in what is supposed to be a good hotel. The staff that takes care of bags and cleaning rooms is very friendly and helpful. All the others - on the check in and on the phone were rude and not helpful at all. I could hear everything my neighbours speak, listen to, steps, everything. One night they were watching TV and I could even understand the sentences. I've called and offered myself even to change rooms, the answer was very cold - all the rooms are the same. So all the rooms are noisy? They also said they would call me when the room was ready, I didn't receive the call and decided to go to the front desk. I was suprised when they said the room was ready, but not sure why i didn't receive the call. Anyway, I always think that the way you deliver the message is everything and the deliverable was not nice. Will not stay again.
Posted byCorporate
onApril 24, 2025
Hi Marcella,
Thank you for staying at our InterContinental Hotels and Resorts New York Barclay. We appreciate your loyalty as an IHG One Rewards member.
We strive to build a unique connection with you through the best service. I am sorry to learn that it didn't happen. I have shared your feedback with our hotel management, and I trust that they will take the necessary steps to address the issues you highlighted.
We hope you'll consider staying with us again to restore your confidence in our services.
Yours in hospitality,
Kyla U.
Case Manager
IHG Hotels and Resorts Service
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
Conveniently located in North Fort Worth, and off I-35 highway guests are always within minutes of Dallas/Fort Worth's top attractions that include TCU, Historic Stockyards, Texas Motor Speedway, Billy Bob's Texas, Tanger Outlet Mall, Fort Worth Zoo, Downtown Sundance Square, Fort Worth's Museum Cultural District, and Fort Worth's Botanical Gardens. Our hotel is near Alliance Airport (AFW), DFW International Airport (DFW), and Mecham Airport (FTW) which makes it an easy commute for business travelers such as HEB Alliance, BNSF, TTI Industries, FAA, Southwest Regional Office, Purvis Industries, Lockheed Martin, Amazon, Parker Hannifin, DHL and Panther Island to get to work when visiting. We offer a 24-hour indoor pool, complimentary breakfast, 24-hour fitness center, and a business center to fit all of your travel needs. Our bright meeting room space is perfect to host your holiday party, meeting, or event in Fort Worth. Travelers will enjoy being within walking distance to popular restaurants and bars as well many Texas Top BBQ restaurants in Fort Worth. From relaxing on a leisurely vacation, or a high demand business trip, your Holiday Inn Express & Suites Fort Worth Fossil Creek will be a relaxing stay!
Overall3 out of 5
3 out of 5Bathroom
By Unsatisfactory
from Tennessee
The safety of room 107 bathroom was reported 5 maybe 6 days in a row and nothing was done about the issue.
Posted byCorporate
onApril 24, 2025
Hi Valued Guest,
Thank you for staying at our Holiday Inn Express and Suites Fort Worth - Fossil Creek. We appreciate your loyalty as an IHG One Rewards Platinum Elite member and for making IHG Hotels & Resorts your travel partner.
We do our best to provide a comfortable experience every time, and I’m sorry to hear about your recent experience. I have shared your feedback with our local team, and I am confident that actions will be taken to address this.
We look forward to sharing a more positive experience on your next visit.
Yours in hospitality,
Kyla U.
Case Manager
IHG Hotels and Resorts Service
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
Holiday Inn Express in the Heart of the Financial and Commercial District
Located in Plaza San Rafael and less than five miles away from the Toncontin International Airport , the Holiday Inn Express Tegucigalpa hotel is the best place to stay whether you come for business or for pleasure.
Right in the heart of the new financial and commercial district , this hotel in Tegucigalpa is less than one mile away from the Metropolis Business Tower and the main financial entities such as Bac Honduras, Davivienda and BCIE.
For those interested in getting to know the city, this hotel is conveniently located near the main avenues like Boulevard Morazan , Suyapa and Miraflores , making it easy to enjoy a variety of shops and restaurants.
After a long day, relax in the outdoor pool or visit the fully equipped Fitness Center . Each morning, enjoy the breakfast buffet provided to then stroll around Plaza San Rafael and enjoy a nice cup of coffee without even having to leave the hotel.
Overall3 out of 5
3 out of 5Bill copy not given at reception nor received by email as promised
By Pradeep
from Mumbai
Stayed at the hotel from 3rd April'2025 to 5th April'2025. While check out I requested for a physical copy of the hotel bill after payment but the same was refused, saying it will be sent by email. As of 16th April'2025, no bill copy is received. Only one email received from hotel with button for hotel bill, but upon clicking the button, next message is cannot get bill contact hotel. Cannot understand why an International Hotel Chain refuses physical copy of Hotel bill and neither sends it by email.
I am a member of IHG One Rewards as well.
PLease send copy of the bill at the earliest.
Posted byCorporate
onApril 24, 2025
Hi Pradeep,
Thank you for staying at our Holiday Inn Express Tegucigalpa. We welcome you as a new member with IHG® One Rewards and for making IHG Hotels & Resorts your travel partner.
We strive to offer an efficient and frictionless experience. I am sorry to learn that it didn't happen. I have shared your comments with our local team. I also sent you a private message, and I hope you can take a moment to check it when you have the chance.
We hope you'll consider staying with us again to restore your confidence.
Yours in hospitality,
Kyla U.
Case Manager
IHG Hotels and Resorts Service
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
Just Minutes from LAX!
The Holiday Inn Express & Suites LAX Hawthorne hotel is just a few miles from Los Angeles International Airport (LAX). Our Hawthorne hotel is easily accessible to major freeways 405 and 105. We are centrally located to major Los Angeles attractions like Disneyland, Knotts Berry Farm, Universal Studios, Hollywood Walk of Fame and Magic Mountain.
Come and visit nearby beautiful beaches like Santa Monica, Venice and Manhattan and soak up the California sun! Experience great shopping at the nearby South Bay Galleria and Del Amo Mall. Our hotel is home to many prominent businesses and corporate headquarters, including Northrop Grumman, Mattel, Boeing, Raytheon, Los Angeles Air force, SpaceX, OSI Systems and FedEx which are easily accessible.
Our 120-room hotel near LAX offers the fastest and most reliable free Wi-Fi in the city! To help you stay fit, our hotel features a 24-hour complimentary Fitness Center. Our state-of-the-art meeting space can facilitate any of your business or social event needs. On the road with no laptop? Don't worry. You can print directions to local attractions and your next boarding pass in our complimentary Business Center. After shopping and sightseeing, relax in our pool and soak up the sun! Start your morning smart at the hottest free breakfast bar in town!
Overall1 out of 5
1 out of 5Dud
By Kayy
from New Orleans
We were eating breakfast in the lobby and a grown man got in my 13-year-old daughter‘s face and was cussing her out so I cussed the man back out and the manager on duty said I was in the wrong. I will never stay there again.
Posted byCorporate
onApril 24, 2025
Hi Kayy,
Thank you for staying at the Holiday Inn Express & Suites Los Angeles Airport Hawthorne. We appreciate you for choosing IHG Hotels and Resorts as your travel buddy.
We continue to push the boundaries of simplicity and friendly and responsive service when you need it. I'm sorry for the issues you experienced. I have sent your comments to our dedicated hotel management so we can make things right on your next stay. I'm unable to send you a private message to extend our sincere apology. Kindly contact our hotel at Phone: 310 973 3333 or Email: frontdesk@hielaxhb.com if you need further assistance.
We will do our best to give you a better experience on your next stay with us.
Best Regards!
Dominador R.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Nestled in the heart of Southampton’s vibrant waterfront, voco Southampton is the perfect starting or ending point for your journey. Whether you're setting sail on a cruise, exploring the city’s maritime heritage, or visiting for business, our stylishly refurbished hotel offers comfort, convenience, and warm, unstuffy service. With stunning views of the cruise terminals in a prime location, voco Southampton is your gateway to adventure.
Designed for effortless comfort, voco Southampton is just 0.5 miles from Horizon Cruise Terminal and minutes from major transport links. Our 133 beautifully renovated bedrooms and five versatile meeting rooms cater to both leisure and business guests. Stay active in our on-site mini gym and enjoy the convenience of our 211-space car park, including two EV charging points.
Explore Southampton’s top attractions, including the Mayflower Theatre, Marwell Zoo, and the historic docks, all within easy reach. Our welcoming ‘hosts’ are always on hand—spot their mascot badges to see if they are a ‘chatty finch’, a ‘bold flamingo’, or a ‘tranquil owl’.
Designed rooms feature premium bedding, refillable amenities and smart entertainment options to enhance your stay.
Atlantic Gate Seafood & Cocktails, a celebration of bold flavours and elegant simplicity, is Southampton’s premier dining destination. Our menu features classic seafood dishes crafted with the finest ingredients.
Overall1 out of 5
1 out of 5So disappointed
By Towanda
from SW England
So disappointed.
Having stayed here before we decided to return. We particularly enjoyed the light airy restaurant area where you could have a nice relaxed meal from an extensive menu.
When we arrived we were concerned that a different name was on top of the hotel. We parked up and managed to find a space - even though a huge section was cordoned off and unavailable. Sign to reception indicated it was round the back. We headed to an open door but were unsure where to go. There was a large group of staff congregated around the door. When they moved we could see they were in front of a reception sign. Reception was dark and dingy. Receptionist was welcoming and checked us in, and directed us to the lifts. We had to go through an area that was flanked by sheets of plastic and sticky tape. We found our room and noticed that next to it was a room blocked off with black cardboard and sticky tape.
Room itself was absolutely fine, clean, with comfy beds and everything we needed for a one night stay.
We scanned the QR code and spent a while looking through the menu and chose our preferences. Having gone downstairs we discovered that rather than the lovely airy place we remembered and had been promised online, instead it was a dark boxy room at the back of the hotel. It was empty and had no ambience and we were shown to a table and given a menu. This menu was a shadow of the menu we saw in the room - probably a quarter of the items were now available. Our choices had disappeared. We left and ate elsewhere. Apparently as the menu change happened at a weekend guests were not advised.
Whilst it is inevitable that hotels update and have building works sometimes - at least warn your customers.
The website was still showing the lobby and restaurant as it was on our last visit when we booked a short while ago. No mention of building works, restricted parking, closing of restaurant and new menu. Even the info in the room was completely wrong!!
They could have put an advisory on the website, and advised when booking of the restrictions. I had 2 emails inviting me to upgrade in the week before the booking but no mention of the changes. No mention was made at reception when we checked in. No amended menu was displayed in the room or outside the restaurant area until later in the evening. Breakfast was fine but again in the dark dingy box room.
We did have our car park refunded when we expressed our concerns on checkout.
The way they went about this and blindsided us showed total lack of respect for their guests. I prefer to stay at hotels that actually provide what you book or advise of changes. Most definitely will not go there again.
Having stayed here before we decided to return. We particularly enjoyed the light airy restaurant area where you could have a nice relaxed meal from an extensive menu.
When we arrived we were concerned that a different name was on top of the hotel. We parked up and managed to find a space - even though a huge section was cordoned off and unavailable. Sign to reception indicated it was round the back. We headed to an open door but were unsure where to go. There was a large group of staff congregated around the door. When they moved we could see they were in front of a reception sign. Reception was dark and dingy. Receptionist was welcoming and checked us in, and directed us to the lifts. We had to go through an area that was flanked by sheets of plastic and sticky tape. We found our room and noticed that next to it was a room blocked off with black cardboard and sticky tape.
Room itself was absolutely fine, clean, with comfy beds and everything we needed for a one night stay.
We scanned the QR code and spent a while looking through the menu and chose our preferences. Having gone downstairs we discovered that rather than the lovely airy place we remembered and had been promised online, instead it was a dark boxy room at the back of the hotel. It was empty and had no ambience and we were shown to a table and given a menu. This menu was a shadow of the menu we saw in the room - probably a quarter of the items were now available. Our choices had disappeared. We left and ate elsewhere. Apparently as the menu change happened at a weekend guests were not advised.
Whilst it is inevitable that hotels update and have building works sometimes - at least warn your customers.
The website was still showing the lobby and restaurant as it was on our last visit when we booked a short while ago. No mention of building works, restricted parking, closing of restaurant and new menu. Even the info in the room was completely wrong!!
They could have put an advisory on the website, and advised when booking of the restrictions. I had 2 emails inviting me to upgrade in the week before the booking but no mention of the changes. No mention was made at reception when we checked in. No amended menu was displayed in the room or outside the restaurant area until later in the evening. Breakfast was fine but again in the dark dingy box room.
We did have our car park refunded when we expressed our concerns on checkout.
The way they went about this and blindsided us showed total lack of respect for their guests. I prefer to stay at hotels that actually provide what you book or advise of changes. Most definitely will not go there again.
Posted byCorporate
onApril 24, 2025
Hello Towanda,
We take great pride in meeting all our guests' needs and providing a smooth, enjoyable experience throughout your stay. I am sorry to learn about what happened. I have sent you a private message to continue our discussion. Please feel free to read it at your convenience.
Thank you for being a valued IHG One Rewards member and for choosing the voco Southampton for your stay.
Your business with IHG Hotels and Resorts is appreciated.
Yours in hospitality,
Jega S.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
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