The tallest building on the West Coast is also the most remarkable luxury hotel in Los Angeles. A high-speed elevator will whisk you to our 70th-floor lobby where you'll be welcomed by the city's most spectacular view. Stay at InterContinental Los Angeles Downtown and enjoy the rooftop pool, world-class fitness center, and acclaimed farm-to-fork California dining. With easy access to essential Downtown Los Angeles attractions, it's the perfect vantage point for a memorable visit. Welcome up.
Great location and facilities. So much potential but just missing so many opportunities. I would absolutely stay again IF I got a great deal. There was nothing wrong, it’s just not a 5 star experience - long wait times at valet, no reception, long wait times to check in, unattended pool area. Views are amazing but you can just pop over for a drink to enjoy them.
Posted byCorporate
on28 February 2025
Hi Tammy,
Thanks for staying at the InterContinental Los Angeles Downtown. We appreciate you as an IHG One Rewards member and your loyalty to our brands since 2018. Our guests can count on us to keep our hotels clean, the staff friendly, and everything in working order. I am sorry for your experience during your stay. I have shared your comments with the hotel management. They will ensure a better visit upon your return.
Again, thank you for your feedback. We hope to have another opportunity to make your stay pleasant.
Sincerely,
Connie D Case Manager IHG Hotels & Resorts Service
Welcome to Candlewood Suites® Deer Park
When looking for an extended stay hotel, choose a location with easy access to everything. Candlewood Suites® Deer Park is only 19 miles from Minute Maid Park and Toyota Center, home of the Astros and Rockets. We are just 20 miles from NRG stadium, home of the Houston Texans and the Houston Livestock Show and Rodeo. The George R. Brown Convention Center is also only, 19.6 miles from our hotel. Not to mention Nasa Space Center and the San Jacinto Monument that is but minutes away. Candlewood Deer Park is only 15 minutes from the Kemah Boardwalk with numerous attractions, restaurants, carnival rides, live music and several other activities over the beautiful gulf coast water.
Our Hotel is ideal for corporate travelers with extended stay needs such as Siemens, Lyondell, Dow DuPont, Shell Deer Park, ExxonMobil, Chevron, just to name a few in the Deer Park, Pasadena, and La Porte area.
There are many restaurants within a mile or two of the Hotel. You may also enjoy the 18-hole golf course only 3 miles away. Don't forget that each suite offers free Wi-Fi access, as well. Or you may just want to relax by the pool, or grill steaks, under the Gazebo.
The hotel has a free guest laundry facility. You can work off the stresses of the day in the state-of-the-art Fitness Center and keep yourself in shape while at the hotel. Book your suite reservations with us, so we can welcome you to Deer Park, Texas!
Not bad location, Just OK. Seems like a 2 start hotel. Issues with the room, but most minor: TV in living room area did not function, kitchen cabinets loose, toilet paper holder loose, dust around light fixtures, paint and silicone could be cleaned up, and the room smelled a little bit musty. Addressed to the front desk before I left. They wrote it down and semi address it, someone came to the room when I wasn't there and they didn't let me know they entered. Which I didn't care if they came to fix the issues, I just wished they would have let me know they were coming since I was a way at the time, while I have sensitive things out and need to be present when entering since I am a government agent. Not a problem, just more of a respect/courtesy is all. I travel for a living and have stayed around 60 locations in different cities last year. For a hotel that has been remolded last year, it seems some items still need to be PM'd (preventative maintenance)/cleaned up. Hiring enough staff including a good Chief Engineer with an assistant would fix this problem fairly quickly (I've built and run hotels in the past before so I know what it is to run a 5 star luxury resort and minor motels). Anyways just more minor things that can be fixed and correctly. Just two more things that would help, if the hotel staff can have uniforms on including shirts (polo) with hotel brand/logo with black/beige pants clean, that would make a major difference in appearance. And last but not least please have the coolers fully stocked and cold, it would go a long way in the Sundries area (including having Stevia sugar or diabetic options like sugar free options (coke zero, zero sugar gummies, maybe milk) would help a great deal!
Hope this helps moving forward!
Posted byCorporate
on28 February 2025
Hi CENTCOM_Fed7,
Thanks for staying at the Candlewood Suites Deer Park as an IHG One Rewards member. We value your business and work hard to deliver an exceptional guest experience. I'm sorry for the conditions you encountered during your stay. I have shared your comments with the hotel management, and I am confident that measures will be taken to address the areas you have noted.
Again, thanks for staying with us. We value your feedback and welcome the opportunity to provide a better stay.
Sincerely,
Connie D Case Manager IHG Hotels & Resorts Service
Closest all-suite hotel to PHX sky harbor airport with free airport transportation Conveniently located just over 3 miles from Phoenix Sky Harbor Airport , and within minutes from the Metro Light Rail , downtown Phoenix , Tempe and Scottsdale. Our beautiful non-smoking all suites hotel is minutes from Chase Field , Talking Stick Resort Arena and the Phoenix Zoo. Our modern design offers a plethora of amenities and features our luxurious new bedding, free Wi-Fi , and microwaves and mini refrigerators in all rooms. Also offering 21-full kitchen Extended Stay Suites.
Burger Theory , featuring a gourmet burger concept and a variety of local craft beers. Also serving breakfast, lunch, & dinner.
Our lush courtyard has a heated pool, hot tub and gazebo. Our 11,000 square feet of meeting space can comfortably accommodate up to 200 people. Our convenient location places you minutes from Papago Park, Golf Course , Pueblo Grande Indian Museum, the Arizona Diamondbacks Baseball, Herberger Theater, Orpheum Theater, Phoenix Convention Center, Arizona State University (ASU) , Tempe Town Lake, Old Town Scottsdale , Casino Arizona, University of Phoenix Stadium (Arizona Cardinal Football), Phoenix International Raceway (PIR), minutes from the TPC Golf Course (home of the Phoenix Open) and a variety of local restaurants, shopping and entertainment.
Utilized points/cash for this stay, due to the location to the airport I felt it would be a good choice for two nights. The rooms were outdated and not very clean. We were put in 334 which is on the back side and there was some sort of electrical buzzing coming from outside of the hotel non-stop not allowing for any rest at night. I was disappointed in the onsite restaurant as we were going to have breakfast but it looked like it had been sitting and fruit flys on the food. This was one of the few IHG properties that did not offer complimentary coffee in the lobby. The location and staff were the only upside.
Posted byCorporate
on28 February 2025
Hi Salesman23,
Thanks for staying at the Holiday Inn & Suites Phoenix Airport North as an IHG One Rewards Platinum Elite member. We value your business and work hard to deliver an exceptional guest experience. I'm sorry for the conditions you encountered during your stay. I have shared your comments with the hotel management, and I am confident that measures will be taken to address the areas you have noted.
Again, thanks for staying with us. We value your feedback and welcome the opportunity to provide a better stay.
Sincerely,
Connie D Case Manager IHG Hotels & Resorts Service
Closest all-suite hotel to PHX sky harbor airport with free airport transportation Conveniently located just over 3 miles from Phoenix Sky Harbor Airport , and within minutes from the Metro Light Rail , downtown Phoenix , Tempe and Scottsdale. Our beautiful non-smoking all suites hotel is minutes from Chase Field , Talking Stick Resort Arena and the Phoenix Zoo. Our modern design offers a plethora of amenities and features our luxurious new bedding, free Wi-Fi , and microwaves and mini refrigerators in all rooms. Also offering 21-full kitchen Extended Stay Suites.
Burger Theory , featuring a gourmet burger concept and a variety of local craft beers. Also serving breakfast, lunch, & dinner.
Our lush courtyard has a heated pool, hot tub and gazebo. Our 11,000 square feet of meeting space can comfortably accommodate up to 200 people. Our convenient location places you minutes from Papago Park, Golf Course , Pueblo Grande Indian Museum, the Arizona Diamondbacks Baseball, Herberger Theater, Orpheum Theater, Phoenix Convention Center, Arizona State University (ASU) , Tempe Town Lake, Old Town Scottsdale , Casino Arizona, University of Phoenix Stadium (Arizona Cardinal Football), Phoenix International Raceway (PIR), minutes from the TPC Golf Course (home of the Phoenix Open) and a variety of local restaurants, shopping and entertainment.
Reception threatened to cancel my reservation because attempted to get a better rate/upgrade. The property and rooms are outdated, dilapidated, outdated and dirty. The plugs by the bed did not work. The breakfast was low quality and service was bad. Coffee and breakfast items were either low or out both times I went.
Posted byCorporate
on1 March 2025
Hello Valued Guest,
Thank you for staying at our Holiday Inn & Suites Phoenix Airport North. We appreciate your loyalty as an IHG® One Rewards member and for making IHG Hotels & Resorts your travel partner.
Our goal is to let our guests experience a relaxing time with us, and I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management, and I've sent an email to be able to talk about this more. I hope you can read it at your most convenient time.
We hope you choose IHG Hotels & Resorts for your future travels.
Sincerely,
Jenilyn J. Case Manager IHG Hotels & Resorts Service
Tucked away in the serene countryside of Newport Pagnell, the Holiday Inn Milton Keynes East is a charming Georgian gem, conveniently located just off junction 14 of the M1. Whether you're visiting nearby Milton Keynes or seeking a peaceful escape, our hotel offers the perfect balance of convenience and tranquility.
With 53 cosy guest rooms, many offering picturesque views of the surrounding fields or our tranquil courtyard, you'll find a relaxing retreat. Stay connected with complimentary Wi-Fi in our welcoming lobby, where you can unwind by the open fireplace.
Our stylish Lounge Bar is ideal for informal meetings, catching up with friends, or simply relaxing with a drink. Choose from a tasty selection of hot or cold menu items, and enjoy a variety of chilled beers, wines, and spirits. With wide-screen TVs, you can stay up to date with the latest news or catch live sporting events.
For weddings and special events, the recently refurbished Carrington Suite, with its elegant chandeliers, is perfect for hosting up to 200 guests. Our ivy-clad, red-brick hotel provides a stunning backdrop for your wedding photos. The Lovett Suite, a beautiful blend of Georgian charm and modern sophistication, offers an exquisite setting for wedding ceremonies and breakfasts.
Having used this hotel on previous occasions and recommended it to family and friends.This visit was to meet up up with my Granddaughter and Great Grandson who had travelled down from Leeds, Milton Keynes is approximately halfway from our homes, We will now have to look at alternative venue following this last visit.
Posted byCorporate
on1 March 2025
Hello Eddie2016,
Thank you for staying at our Holiday Inn Milton Keynes East M1, Junction 14. We appreciate your loyalty as an IHG® One Rewards member and for making IHG Hotels & Resorts your travel partner.
We strive to be the best Holiday Inn, and I'm sorry to learn about what happened. I have shared your comments with our hotel management, and I've sent an email to be able to talk about this more. I hope you can read it at your most convenient time.
We hope you choose IHG Hotels & Resorts for your future travels.
Sincerely,
Jenilyn J. Case Manager IHG Hotels & Resorts Service
Hotel Indigo Tallahassee - CollegeTown is located in the heart of Tallahassee's entertainment district, minutes from the state capitol and FSU's Doak Campbell Stadium, and a 20-minute drive from the airport. Relax in comfortable guest rooms with thoughtful amenities, or dine on inventive American cuisine and cocktails at our on-site restaurant. Our hotel is ideal for business travelers, an FSU game, or those wanting to experience Florida’s tropical weather.
Hotel Indigo in Tallahassee was probably the worst hotel experience my husband and I have ever had and we stay in hotels about 2-3 months a year.
We had high hopes from the reviews, but were met with truly unsanitary conditions. We have dogs that we travel with, but nothing bothers us more than irresponsible dog owners. This hotel had nowhere to potty the dogs and as a result fecal matter was throughout all the landscaping. You enter the hotel and there are dog treats and water at dog level: Parvo anyone? The folks at the desk were nice and positive, but to tell you the truth, I felt sorry for them. Building over all was flimsy and you could easily hear folks in the hall, outside, etc which made for poor sleeping. Rooms were dusty and dirty. Mattress was comfortable, but I felt like I was staying in a 1990s hostel in Amsterdam where things were just barely staying together. It felt very frat house but with a costly price tag. I’m a Diamond Elite member, but the front desk were going to charge me extra to park in the literal puke-ridden, dingy parking lot that offered zero security for the expensive belongings I had with me (including our rare car). My husband and I tried the restaurant RandR. It had to be the worst burger and chicken sandwich we had ever had. Chicken was ashen and tasted like stinky raw chicken and the burger was still frozen in the middle on mine. Really unbelievable and disgusting. After walking around the block amongst college bars and nail salons, we had seen enough. My husband and I said to ourselves, let’s just sleep and get out of here early. So, we did that somewhat. My husband gets the luggage cart first thing in the morning, we pack it, and just as we are about to take our first load down (had to take a bunch of valuable antiques with us to the room), the elevators (both) are not working. Needless to say, we had to take 4 trips up and down 6 floors hauling antiques, general belongings and then dogs down to the car. Cockroaches in the stairway to add to the overall experience. Generator placed right at the entry so when my husband and I are trying to pack and communicate about the dogs, we couldn’t hear each other 3 feet from one another. Most of my IHG experiences are fantastic or satisfactory in general, but this hotel, the hotel restaurant and everything about this stay was awful. Perhaps it’s a reflection of the FSU vibe there, but I will never go back to Tallahassee based on our experience there.
Posted byCorporate
on1 March 2025
Hello Lea_*,
Thank you for staying at our Hotel Indigo Tallahassee - CollegeTown. We appreciate your loyalty as an IHG® One Rewards Diamond Elite member and for making IHG Hotels & Resorts your travel partner.
We strive to be the best Hotel Indigo, and I'm sorry to learn about what happened. I have shared your comments with our hotel management, and I've sent an email to be able to talk about this more. I hope you can read it at your most convenient time.
We hope you choose IHG Hotels & Resorts for your future travels.
Sincerely,
Jenilyn J. Case Manager IHG Hotels & Resorts Service
Downtown Shreveport Business & Entertainment District
Conveniently located off I-20 in the heart of the vibrant Shreveport Downtown area, our Holiday Inn Express & Suites Shreveport hotel is superbly located for both the leisure & business traveler. Area businesses, entertainment options & family attractions are all just minutes away. Are you a simple, smart traveler? Look no further, you are in the right place as our hotel features great amenities & true Southern Hospitality!
Shreveport-Bossier City offers ample opportunities for you to succeed in business with the likes of GE Prolec, SLB Manufacturing Facility, Amazon, Shreveport Convention Center, Willis Knighton & Ochsner Hospitals, G-Unit Film & Television, and Barksdale Air Force Base all within 15 minutes. Seeking fun & adventure? Be sure to visit the East Bank & Red River Districts, enjoy world famous Louisiana Cuisine or plan your stay to enjoy an event at Festival Plaza. Be sure to check Brookshire Grocery Area & Shreveport Municipal Auditorium concert schedules, too.
Designed for the smart traveler, at Holiday Inn Express & Suites Shreveport you will enjoy a clean, consistent and comfortable stay. Enjoy our complimentary Start Fresh Hot Breakfast, free Wi-Fi, 24/7 business center, spacious fitness facilities, an outdoor sparkling pool and free onsite parking. Each room includes a refrigerator, microwave, coffee/tea maker, and plush bedding. We are ready to welcome you in.
This was the worst stay I have had in a long time. The hotel and the rooms smelled of mildew, the walls were peeling in the room, there was black stuff on the walls, it just wasn't a clean space at all. I didn't even go to sleep because or unpack my things. I would never book here again.
Posted byCorporate
on1 March 2025
Hello Dance Competition,
Thank you for staying at our Holiday Inn Express & Suites Shreveport - Downtown. We appreciate your loyalty as an IHG® One Rewards Platinum Elite member and for making IHG Hotels & Resorts your travel partner.
Our goal is to let our guests experience a relaxing time with us, and I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management, and I've sent an email to be able to talk about this more. I hope you can read it at your most convenient time.
We hope you choose IHG Hotels & Resorts for your future travels.
Sincerely,
Jenilyn J. Case Manager IHG Hotels & Resorts Service
Ideal location, fresh design and safety, it’s what our guests find when staying at Candlewood Suites®️ Guadalajara Galerias! Perfect for business or just a relaxing getaway. Enjoy our spacious and modern suites designed for a comfortable stay.
We have easy access to major points of the city including Andares or Galerias Shopping Mall and Akron Stadium (Chivas), close to the most important Industrial Parks, Corporate Offices, just 15 miles from Miguel Hidalgo International Guadalajara Airport and 5 miles from Historic Center.
Candlewood Suites®️ Guadalajara Galerias is in walking distance to supermarkets and a mall with several restaurant options for all tastes.
We know how important it is to be connected, that is why we offer high-speed free Wi-Fi access in all areas of the hotel. Business center, Candlewood Cupboard®️ Store, Gym, Self Service laundry and our Lending Locker that is stocked with kitchen items, games and small appliances that you can borrow, are available 24 hours.
Guadalajara and Zapopan has a lot of historical monuments, theaters and museums, our Historic Center is the best place for you to relax and visit.
Tequila is a must-visit Magic Town in Mexico. Its enigmatic landscapes and it is recognized for producing Mexico’s most famous beverage: tequila.
Welcome to Candlewood Suites®️ Guadalajara Galerias! You can count on us to make you feel at home!
Had to complain three times, because the odor that came from the gutter in the bathroom was nauseating. This in common in Mexico. But management of the hotel should avoid this once they delivered the building and if not they shall fix it.
Posted byCorporate
on1 March 2025
Hello Manolete66,
Thank you for staying at our Candlewood Suites Guadalajara Galerias. We appreciate your loyalty as an IHG® One Rewards member and for making IHG Hotels & Resorts your travel partner.
Our goal is to let our guests experience a relaxing time with us, and I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management to address this immediately, and I'm confident they will take steps for improvement so it won't happen again.
We hope you choose IHG Hotels & Resorts for your future travels.
Sincerely,
Jenilyn J. Case Manager IHG Hotels & Resorts Service
Welcome to Holiday Inn Express & Suites Grand Rapids Airport South
Just under 2 miles from Gerald R. Ford International Airport and only 15 minutes from downtown Grand Rapids, we’re perfectly located for both business and leisure travelers. Explore top attractions like Davenport University, Van Andel Arena, DeVos Place Convention Center, DeVos Performance Hall, The Downtown Market, John Ball Zoo, and the stunning Frederik Meijer Gardens—all just a short drive away. We are also located just down the road from companies such as Steelcase, Perrigo and Alro for our more business minded travelers.
Whether you're here for work or relaxation, our modern accommodations are designed to make your stay comfortable and convenient. Enjoy features like triple sheeted beds, a microwave, refrigerator, Keurig coffee maker, 43 inch TV, and in room safe. Stay connected with free WiFi, and start your day right with our complimentary Express Start Breakfast Buffet.
After a busy day, unwind in our spacious pool area or modern fitness center, and relax by the outdoor firepit lounge. We also offer a business center for your work needs, ensuring everything you need is right at your fingertips.
Come experience comfort, convenience, and exceptional service at the Holiday Inn Express & Suites Grand Rapids Airport South!
I travel for work and often book 7-10 rooms per trip. The staff had no acknowledgment of my Platinum status and i heard them on the phone telling other potential customer that there where queen suites available no of my rooms received a complementary upgrade. What the point of using the loyalty program if there isn't an acknowledgement or the plan benefits they just added bonus points after the fact.
Posted byCorporate
on1 March 2025
Hello Nick1989,
Thank you for staying at our Holiday Inn Express & Suites Grand Rapids Airport - South. We appreciate your loyalty as an IHG® One Rewards Platinum Elite member and for making IHG Hotels & Resorts your travel partner.
We strive to be the best Holiday Inn Express, and our goal is to let our guests experience a relaxing time with us. I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management to address this immediately, and I'm confident they will take steps for improvement so it won't happen again.
We hope you choose IHG Hotels & Resorts for your future travels.
Sincerely,
Jenilyn J. Case Manager IHG Hotels & Resorts Service
Stay Smart at Neptune Hotel's Jersey Shore Location Located just off of the Garden State Parkway and boasting ideal proximity to a host of major area attractions and businesses, the Holiday Inn Express® Neptune hotel is the smart traveler's premier choice in the Jersey Shore area. The combination of a great location, cutting-edge amenities and facilities and exceptional service has this hotel poised to offer a practical, comfortable and unforgettable stay for all guests in Neptune. The hotel's location in Neptune, New Jersey is especially ideal for leisure travelers who want to maximize the fun of their Jersey vacation. The renowned Jersey Shore Premium Outlets are just one mile away, while the idyllic beaches of the Jersey Shore, such as Belmar and Asbury Park, are within easy travel distance. For a day trip your family will love, consider paying a visit to nearby Six Flags Great Adventure. This hotel is equally perfect for business travelers to the Jersey Shore. The hotel's corporate guests can make use of business-oriented amenities, which include free wired and Wi-Fi access and a 24-hour business center. The hotel's Express Start Breakfast Bar features a complimentary, hot breakfast each morning, and the indoor, heated pool is a great place to swim laps. Valid photo ID and credit card required at check in. Make your reservations now!
While the property and staff are lovely, we recommend you request room be in the rear of hotel, as the constant road noise is quite excessive and makes for a difficult, if not impossible, night’s rest.
Posted byCorporate
on1 March 2025
Hello Mrs. M.,
Thank you for staying at our Holiday Inn Express Neptune. We appreciate your loyalty as an IHG® One Rewards member and for making IHG Hotels & Resorts your travel partner.
We strive to be the best Holiday Inn Express, and our goal is to let our guests experience a relaxing time with us. I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management to address this immediately, and I'm confident they will take steps for improvement so it won't happen again.
We hope you choose IHG Hotels & Resorts for your future travels.
Sincerely,
Jenilyn J. Case Manager IHG Hotels & Resorts Service